Schlosshotel Kitzbühel

Hotels
9.1 (1466 reviews)
Ried Kaps 7 , Kitzbühel , at
+43 5356 656600

listing image 1
Show all photos
Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Excellent food quality
Friendly and attentive staff
Beautiful location and amenities
Cons:
Mattresses too firm
Crowded wellness area at times

Categories

Cleanliness
8.9
Most reviews mention cleanliness positively, but some comments indicate room for improvement, particularly regarding bed comfort.
Service
9.4
Guests consistently praise the attentiveness and friendliness of the staff.
Location
9.4
The hotel is well-reviewed for its beautiful location and proximity to attractions.
Room Quality
8.4
While rooms are generally clean and comfortable, some reviews noted the mattresses as too hard.
Amenities
8.9
Positive feedback about the spa and wellness facilities, although some areas like the sauna were crowded.
Value for Money
8.9
Generally seen as a good value, though some expectations for mattress quality could lead to disappointment.
Food and Beverage
9.4
High praise for the breakfast and dinner offerings, though a few comments on specific dining experiences were noted.
Overall Experience
9.5
Guests report having a wonderful stay with memorable experiences, looking forward to returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:30

Property Description

Luxurious Spa Experience
Indulge in a lavish 3,000 m² spa area offering 7 saunas, 21 treatment rooms, indoor and outdoor pools, a gym, hammam, and rasul. Personal trainers are at your service, ensuring the ultimate relaxation.

Culinary Delights
Savor a diverse culinary journey at our 2 restaurants, from themed buffets to succulent meat dishes. Enjoy picturesque views of the golf course while dining at Steakhouse Kaps.

Family-Friendly and Active
Kids aged 3 to 12 can have a blast at the Rosinis club while parents unwind. With a 9-hole golf course on-site and various sports activities like hiking, skiing, and paragliding, there's something for everyone.

Experience luxury amidst the Tyrolean Alps at A-ROSA Kitzbühel. Book now to immerse yourself in unparalleled comfort and adventure.

Important information:

Please note that spa treatments must be booked in advance. The spa area can be accessed from 15:00 on the day of arrival until 11:00 on the day of departure.

Please note that the dinner in the half-board option is available at Restaurant Streif.

Extra beds rates may vary according to season, room type or meal option.

When booking 5 rooms or more, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SZG

Location

Guest Reviews

9.1
Based on 1466 reviews
Cleanliness: 8.9
Service: 9.4
Location: 9.4
Room Quality: 8.4
Amenities: 8.9
Value for Money: 8.9
Food and Beverage: 9.4
Overall Experience: 9.5
אברהם • solo_traveller • il
10
Pros:

מלון מפואר נוח צוות מעולה אוכל מצויין

Cons:

הכל מצויין

2026-09-11 • via Nuitee
G
Gorazd • couple • si
10
Pros:

Green area

2026-09-09 • via Nuitee
S
Sebastian • couple • de
10
Pros:

Super alles top.

2026-09-07 • via Nuitee
F
Florian • couple • de
10
2026-09-07 • via Nuitee
F
FRANCESCO • couple • it
10
Pros:

colazione

Cons:

cena al buffet

2026-09-06 • via Nuitee
F
Felix • extended_group • de
9
Wundervoller Mädelsurlaub
Pros:

Lage , Ausstattung, Speisen, Wellness sehr gut. Massage bei Atila unbedingt empfehlenswert!

Cons:

Nichts

2026-09-03 • via Nuitee
D
Daniel • couple • de
10
Kitzbühel und die Lage des Hotels on top
Pros:

Bestes Frühstück ever 🤩 und die freundlichste Bedienung im Frühstücksraum mit viel Liebe übrigens 🥰 auch der Kaffee.

Cons:

Nix

2026-08-31 • via Nuitee
H
Heike • couple • de
9
2026-08-31 • via Nuitee
S
Sani • couple • tr
10
2026-08-30 • via Nuitee
R
Roy • couple • it
1
Very bad expirience
Pros:

I want to mention two people who were genuinely excellent: the dinner manager and Marion at the front desk.

Both were professional, helpful, and among the few people who made a real effort to improve our stay.

Marion, in particular, tried to help with the room situation by showing me alternative rooms when I explained that the suite I had booked did not match my expectations regarding the advertised mountain view.
the food was good.

Cons:

Unfortunately, most of the other experiences were very different.

Spa reception

The receptionist at the spa was unnecessarily rude and negative. For several minutes, instead of welcoming us or explaining what facilities we could use, he kept telling me what I could not do: I could not enter with the stroller, I could not go to certain areas with my child, and so on.

After listening to this for several minutes, I finally had to tell him:

“Please tell me what I CAN do, instead of only telling me what I cannot do.”

This is simply not the kind of welcome I expect from a hotel of this category.

Spa pool

The spa pool was only around 22°C, which for us was far too cold to enjoy comfortably.

Room service

Room service was another frustrating experience.

I asked for some water, particularly because we were staying with a small child, and instead of simply helping, I was told that the water would come later, around 3 o’clock.

Providing a few bottles of water should be one of the simplest requests in a hotel, especially for a family travelling with a young child.

Housekeeping

Housekeeping was also disappointing.

I asked a blonde-haired maid for assistance, and she responded to me in German and appeared completely unwilling to make any effort to help or communicate.

Her attitude came across as dismissive and unhelpful.

Checkout and doorman

The checkout experience was equally poor.

The doorman watched me carrying all of our luggage and belongings myself and did not offer any assistance. I also had to bring the car around on my own while handling everything.

He could clearly see me carrying everything, yet he made no attempt to help or even ask whether assistance was needed.

For a hotel of this category, I found this extremely rude and completely lacking in basic hospitality.

The room

Another major disappointment was the room.

2026-08-28 • via Nuitee
C
Christine • couple • de
10
2026-08-28 • via Nuitee
J
Julia Christine • family_with_children • de
9
2026-08-27 • via Nuitee
A
Alen • couple • ch
7
Pros:

Schönes Design

Cons:

Man fühlt sich nicht willkommen

2026-08-26 • via Nuitee
B
Bushra • family_with_children • om
8
2026-08-25 • via Nuitee
K
Klaus • couple • de
9
2026-08-24 • via Nuitee
O
Omar • couple • ae
10
Thank you for making our stay so comfortable and enjoyable.”
Pros:

Everything

Cons:

Nothing

2026-08-23 • via Nuitee
O
Omar • family_with_children • ae
10
Thank you for making our stay so comfortable and enjoyable.”
Pros:

Location, food , friendly staff

Cons:

Nothing

2026-08-23 • via Nuitee
U
Uğur • family_with_children • tr
10
2026-08-22 • via Nuitee
R
Roderik • extended_group • sk
10
2026-08-20 • via Nuitee
G
Giacomo • couple • it
10
Un paradiso
Pros:

Struttura meravigliosa, bellissima camera, spa eccezionale. Apprezzatissimo il servizio shuttle ad hoc, che non sarebbe previsto dall’hotel, per raggiungere un ristorante durante una serata di pioggia

Cons:

Upgrade obbligatorio per il soggiorno con il cane, rispetto alla Maisonette suite. Il personale non era al corrente se l’upgrade e la stanza fossero già pagate, rischiando di farci pagare due volte.

2026-08-20 • via Nuitee