Auckland City Hotel - Hobson St

Hotels
8.2 (3700 reviews)
157 Hobson Street , Auckland , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleaning issues
Noisy air conditioning
Overpriced for some aspects

Categories

Cleanliness
7.45
Some comments on cleanliness issues, such as floors being dirty and the need for furniture upgrades.
Service
8.95
Many positive remarks regarding friendly and helpful staff, ensuring a great service experience.
Location
8.65
Central location with good access to amenities but some feedback on the surrounding area being sketchy.
Room Quality
7.75
Comments about comfortable rooms but issues with air conditioning noise and dated furniture.
Amenities
7.95
Generally positive feedback on amenities, though some comments about disposable crockery.
Value for Money
7.95
Positive feedback on value, despite mentions of some overpriced aspects.
Food and Beverage
8.45
Good remarks about the food quality at the cafe and buffet breakfast.
Overall Experience
8.45
Overall, guests enjoyed their stay, with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Central Location in Auckland CBD
The Auckland City Hotel is perfectly situated in the heart of Auckland CBD, just minutes away from iconic attractions like Sky City and Queen Street shopping district.

Modern Rooms and Amenities
With a blend of heritage charm and modern comfort, the hotel offers 140 contemporary guest rooms equipped with free Wi-Fi, work desk, and kitchenette facilities in select rooms.

Dining and Leisure Options
Indulge in delicious Fusion cuisine at Vie lounge and Eatery, unwind at the restaurant bar, or stay active at the gym in the basement. Whether for work or leisure, Auckland City Hotel caters to all your needs.

Experience the best of Auckland at Auckland City Hotel – book your stay now for a memorable experience!

Important information:

Please note that there is a 2% charge when you pay with a credit card.

Please note that car parking is NZD $30 and is subject to availability. If you are arriving by car, please contact Auckland City Hotel for more information, using the contact details found on the booking confirmation.

Please note if a credit card or a debit card or cash is used as a form of payment there is a $50 refundable incidental deposit per night.This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 5 years old and over stay for NZD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs NZD 30 per day.

Location

Guest Reviews

8.2
Based on 3700 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.65
Room Quality: 7.75
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.45
S
Steve • solo_traveller • gb
9
Pros:

Great location exceptional staff clean rooms and the breakfast wasn't bad either 😉 👍

2026-05-09 • via Nuitee
L
Lynette • family_with_children • au
10
Lovely little place in the centre of the cbd
Pros:

Clean, friendly staff, delicious food, great location

Cons:

Limited parking. Must reserve a spot

2026-05-09 • via Nuitee
F
FABRICE • solo_traveller • fr
10
Pros:

Accueil très sympathique et hôtel proche du centre.

2026-05-09 • via Nuitee
R
Resort50533918253 • Family
10
Accommodating helpful and supportive.
Pros:

The staff were very helpful and accommodating. We added another family member to the suit and they diligently made the necessary adjustments and happily got us ice and gave advice for the room and tips for shopping and also let us park our car a bit longer the next morning at no extra charge which was very helpful as we had a graduation ceremony to attend and what with photographs afterwards we needed that extra time.

2026-05-08 • via Tripadvisor
T
TOMOYUKI • solo_traveller • jp
7
Pros:

ホテルの1階にあったカフェの朝食が最高に良かった。

Cons:

タオルの質、種類、枚数が良くなかった。

2026-05-08 • via Nuitee
D
Dimitra • couple • ch
7
2026-05-07 • via Nuitee
N
Nutsuangtorn • extended_group • au
8
it was perfect for what we need
Pros:

in room laundry

Cons:

the up keep of the property, but it’s minor issue.

2026-05-07 • via Nuitee
M
Molly • couple • au
2
2026-05-07 • via Nuitee
Y
Yi • couple • cn
9
2026-05-07 • via Nuitee
B
BANDANA • extended_group • ca
10
2026-05-06 • via Nuitee
5
52nickj • Couples • Victoria, Victoria Capital Regional District, Vancouver Island, British Columbia
10
Great hotel with ideal location, lovely room and spectacular breakfadt
Pros:

Auckland City Hotel is perfectly located, 5 minute walk from the Sky City Tower and where the Skydrive express bus from the airport drops off. Our room was huge, clean and comfortable. We had breakfast included and it was one of the best breakfast buffets we've had. The staff was super friendly and extremely helpful. We're on week 2 of our trip and had to do laundry. They had self service laundry on 3 floors. The walk to the waterfront was about 25 minutes so it totally doable. The main spaces in the hotel were really lovely, very quirky and Vie restaurant was wonderful. I highly recommend.

2026-05-05 • via Tripadvisor
M
Michael • family_with_children • de
8
2026-05-05 • via Nuitee
D
Dennis • couple • au
8
2026-05-05 • via Nuitee
G
Glaren • extended_group • nz
8
Pretty good
Pros:

Close to sky tower and bus station

2026-05-05 • via Nuitee
J
Jane • solo_traveller • nz
9
Clean, modern and reasonably priced CBD hotel
Pros:

Very clean, with a spacious room. The beds were very comfortable (although the single beds seemed quite narrow) with quality bed linen. There was almost no internal noise but some from the road (my room faced away from the street so front rooms will be considerably noisier). Location is very handy for the airport bus and only a 15-20 min walk to the ferry terminal.

Cons:

There is a bond charged to your card - something which I loathe but which seems to be becoming more common. I just make sure to take lots of pictures of the room as I leave to prove that I have left it in excllent condition. Some reviewers have commented on the 'dodgy' vibe of the street, but I never felt unsafe. There are many quality hotels in the area, plus theatres etc.

2026-05-05 • via Nuitee
R
Rosario • solo_traveller • es
10
Pros:

El personal

Cons:

Que hay que pagar fianza

2026-05-04 • via Nuitee
K
Kelly • couple • nz
6
Maybe in Summer
Pros:

Breakfast was great

Cons:

It’s was really cold. No extra blanket and the heating was slow.

2026-05-04 • via Nuitee
I
Irene • solo_traveller • my
9
Pros:

Location

Cons:

Very limited carpark.

2026-05-04 • via Nuitee
A
Angela • family_with_children • nz
6
FYI if you're considering this hotel
Pros:

Walking distance to CBD

Cons:

There is a clear homelessness problem in the CBD and this is evident from the moment you step outside of the hotel. Walking along Hobson street is not pleasant. The pathways outside of the hotel, leading to the city have not been maintained, and there are homeless people all along the street, in the nearby carpark and in front of the City Mission (across the road) day and night. Very sad to see.
We were awoken each night of our 4 night stay to screaming/yelling and things being broken from the street level.
The hotel room itself was average and provided the basics. The floors could have been cleaner upon arrival. Didn't enjoy waking on the floors barefoot (no slippers provided).
The king bed that we expected were two singles put together with a significant difference in height between the two beds. We brought this up with housekeeping who switched out one of the beds, unfortunately this didn't resolve the problem.
The shower door didn't shut properly and the pipes in the ceiling/walls are very loud.
Overall, the room/bathroom needs updating, general maintenance and a closer eye to detail. Unfortunately, we would not recommend this accommodation and would advise paying a bit more for a hotel in a better location and the comforts you'd expect for a holiday experience.

2026-05-04 • via Nuitee
I
Ilenia • couple • au
7
Pros:

L’hotel molto carino e accogliente, lo staff gentile

Cons:

Purtroppo il bagno non era il massimo della comodità, molto freddo.

2026-05-04 • via Nuitee