Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and spacious rooms
Excellent amenities
Good value for money
Cons:
Location far from the city center
Occasional delays in service

Categories

Cleanliness
9.59
The hotel was very clean and well maintained, as mentioned by several guests.
Service
10
Outstanding service highlighted by guests, including friendly and helpful staff.
Location
8.56
Location is noted as being far from the city center, impacting accessibility.
Room Quality
10
Rooms described as spacious, modern, and well-equipped, contributing to a comfortable stay.
Amenities
10
Excellent amenities including spa and recreational facilities, praised by guests.
Value for Money
9.6
Great value for the quality received during the stay, as per guest commentary.
Food and Beverage
9.05
Dining options generally well-received but some service issues noted during peak times.
Overall Experience
10
Overall, guests expressed high satisfaction with their experience at the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:51

Property Description

Luxurious Accommodations and Personalized Service

The Waldorf Astoria Cairo Heliopolis offers a beacon of personalized hospitality, blending modern luxury with Egyptian heritage. Enjoy personal concierge service, spa suites, and pool cabanas, ensuring a blissful stay where every need is catered to.

Exquisite Dining and Entertainment Options

Indulge in a culinary journey at our four restaurants and bars, each offering a unique dining experience and creative mixology. From casual bites to fine dining, savor a variety of carefully curated dishes in a sophisticated setting.

Elegant Event Spaces for Unforgettable Gatherings

Host your next event in style at our elegant event spaces, including a lavish ballroom and five versatile venues equipped with state-of-the-art technology. Whether it's a corporate meeting or a grand gala, we provide the perfect setting for gatherings of up to 1600 guests.

Book your stay at The Waldorf Astoria Cairo Heliopolis and elevate your travel experience to new heights.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 6 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for US$15 per person per night when using an existing bed.
    Adults stay for US$100 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 893 reviews
Cleanliness: 9.59
Service: 10
Location: 8.56
Room Quality: 10
Amenities: 10
Value for Money: 9.6
Food and Beverage: 9.05
Overall Experience: 10
M
Maha • couple • qa
10
2026-03-07 • via Nuitee
U
Urszula • family_with_children • pl
10
2026-03-07 • via Nuitee
H
Hassan • couple • qa
9
2026-03-06 • via Nuitee
C
Catherine • couple • fr
10
très agréable
Pros:

hôtel à l'écart de la ville ce qui le rend extrêmement calme : un luxe au Caire
les chambres sont immenses et très bien agencées
hôtel très luxueux

2026-03-05 • via Nuitee
S
stefanos • couple • gr
10
2026-03-03 • via Nuitee
N
Noura • family_with_children • ly
9
Pros:

كل شي حلو مدخل والغرفة والإطلالة

Cons:

السعر اوفر ان هو بعيد شوي علي مولات

2026-03-02 • via Nuitee
1
138naderh • Family
2
Need Staff training
Pros:

I had a terrible experience with staff, they assumed I am a native ( which I am but also American) and refused to serve me alcohol without seeing my passport of course I flipped out , they called the manager ( Mr. Aymen) who was a horrible condescending individual who tried to feed me some BS excuse about the law requires them to see and copy my passport to serve me alcohol. anyway, the general manager was made aware and immediately apologized and was very helpful, but this definitely left a bad taste.

2026-02-28 • via Tripadvisor
S
Saif • solo_traveller • sa
9
2026-02-28 • via Nuitee
A
Abdulla • couple • kw
10
2026-02-28 • via Nuitee
D
D7258QCrichards • Couples
10
Don’t just walk past as we’ve done before! Just give it a go
Pros:

We've stayed at the Waldorf in Cairo on a number of occasions, but have never been to Baaraa, which is the bar adjacent to the lifts, simply because, there's never been anyone in there. When we visited this time, we decided to give it a go, and were welcomed by the manager, Mohammed Ragab. The young lads who served us, Zachariah and Mohammed, were very attentive and diligent, in serving us, keeping our glasses
topped up with drinks and nuts, brought to the table. Unfortunately at Ramadan, the shelves are stripped of alcohol, but this doesn’t detract from the ambience and Colonial feel to the bar. They offer a wide selection of drinks and an excellent selection of freshly made cocktails, along with good Egyptian bar snacks. All of the staff, including the manager, as I mentioned very attentive, and polite, and certainly earned their money.
If it’s snack food you want, with a definite Egyptian twist and flavour, to compliment your wine, beer, or cocktails, then this is the place to go.

2026-02-27 • via Tripadvisor
G
G6357LOchrisl • Family
10
Waldorf stay
Pros:

Our time was wonderful here at the Waldorf. Everyone was absolutely terrific and George always went above and beyond for myself and family each and every time we went to the pool. My son was thrilled each and every time we went swimming. I will highly recommend this hotel to others.

2026-02-27 • via Tripadvisor
A
ABDULLAH • couple • sa
9
2026-02-27 • via Nuitee
A
Andrey • family_with_children • it
10
2026-02-27 • via Nuitee
V
vincentfW8732IT • Family
10
Wonderful Waldorf Experience!
Pros:

Fantastic property with even more amazing service! The staff was great and the attention to detail by all team members was next level. Was a great experience and looking forward to my next visit to this property! Highly recommend this hotel and hospitable staff.

2026-02-26 • via Tripadvisor
H
hectorvI881EJ • Family
10
Excellent food and some drinks.
Pros:

Visit Bar Raa, talk with Mohammed, great little jazz area.

2026-02-26 • via Tripadvisor
J
J1287OEhectorv • Family
10
Great drinks at Bar Raa
Pros:

Mohammed at Bar Raa did an excellent job serving me and my family. The drinks we're delicious.

2026-02-26 • via Tripadvisor
2
274salmar • Business
10
Ramadan iftar
Pros:

We had our annual Ramadan iftar and the service from Mr Ali bassiouny and the team was impeccable.

The food quality and the variety was absolutely great.

2026-02-26 • via Tripadvisor
C
Crichton • family_with_children • gb
10
2026-02-26 • via Nuitee
M
moy498 • Business
10
Perfect vibes
Pros:

It was an amazing experience and kind hospitality and interesting podium

2026-02-23 • via Tripadvisor
7
767amans • Couples
10
Great experience, convenient location, and updated amenities
Pros:

The Waldorf Astoria Cairo was a great experience emphasizing modern luxury. We were welcomed upon check in with a beautiful atrium, updated rooms, and warm service.

The room was comfortable and gave us everything needed. They had an amazing Spa area and a wonderful hotel gym. The restaurant food was delicious. Bar Raa and the outdoor poolside bar were a pleasure. My only complaint would be that it seemed the wait staff at the restaurants were quite young and abrasive at times and also had a language barrier. I completely understand this being in a different country and maybe some staff were training, and there was nothing that truly upset me. Another suggestion is ensuring the jacuzzi is heated as it was colder than the pool when we visited. I’m sure the staff is learning and the hotel will continue to provide amazing service given due time. The bar and restaurant managers were wonderful, especially the three Mohammed’s at Bar Raa and the wonderful manager at Ayda from Texas.

Special shoutout to George and the staff at the poolside bar who provided for us very well. Great drinks from the bar staff and impeccable service by George who ran around for us and looked out constantly for us to be comfortable.

Overall, great hotel in a very convenient location near the airport. A wonderful experience indeed.

2026-02-22 • via Tripadvisor