Quality Inn & Suites

Arrived at 8:30pm to check in. Was told it would be 30-40 min till a room was ready due to cleaning staff. Staff was screaming and swearing at someone. Said id come back in a couple hours as i had tickets to an event. Came back at 10:30 and was told they were full. I had a reservation. Police were there due to an incident between staff and another patron. Coffee puddles all over the foyer. Stains on all the chairs in the lobby. So much screaming, threats, crying up front. There were 10 cars in the parking lot. They weren't full.

nothing

We made a reservation through Expedia, and upon our arrival, we were informed by the gentleman at the front desk that there were no available rooms. When I inquired about the reservation, Joe, who was assisting at the front desk, became noticeably irate. While we were the ones facing an unfortunate situation, Joe's demeanor was not reflective of professional customer service standards, exhibiting an unsettling level of frustration. After a four-hour drive, it was disheartening to discover that our reserved accommodation was unavailable, and the manner in which this matter was handled was less than satisfactory. It raises concerns about their customer experience, given the distressing encounter we just faced.

If your looking for accommodations this is not the place. It is acceptable in a pinch.

Staff was very rude, my room was filthy, hadn’t been cleaned in what looked like years. Could barely see myself in the mirror it was so dirty and gross.

The room was dirty and had not been cleaned, we took pictures. Manager Joe was very pleasant.

Horrible and they do not pay attention apparently to there guests checkout dates because they took my dads stuff from his room and when he got back to the hotel they informed him that his room was already cleaned and rented to another guest! DO NOT STAY HERE UNLESS YOU DONT CARE ABOUT YOUR STUFF!!!

Extremely rude and will make up check in times so don’t show at the time you’re supposed to if you don’t feel like waiting hours for your room, very filthy honestly they should be paying people to stay there instead.

Great Customer Service !!

The bathroom wasn’t clean , the toilet was wasn’t flushed to prior customer staying

Every thing in the room looked old and very out dated had a slight smell

It was the worst hotel I have ever stayed in. The pool was broken. There was no breakfast. The front desk staff was rude. The first set of sheets on the bed was staying with blood, and the second set they brought us had burn holes in them, the mattress sustained the ceiling was peeling. There was no toilet paper And no one offered anything to make it better or make it right.

They put us in a unclean room plus made us wait for a few hours even though checkin was at 3

I will also be calling corporate offices for refund. All round terrible experience

Room was dirty, service was non existent, spoiled food left In room from previous people. Will never stay here again.

I want a refund bad

Bed bugs had to leave no hot water to shower no tv would not give another room lady said nothing available please beware of this dirty bug infested hotel doors dont lock not safe.

You get what you pay for or in this case a little less. If you like the interesting smells then this is the place, even if it's 100% non smoking.

Nice area but hotel could use an upgrade

I came hoping to do laundry and there was no laundry room, no Gym, no pool, the breakfast wasn't good.
I requested a furst floor room, the lady said there wasnt any available and that they were Wheel chair accessible and I am using a cane, I really wanted a walk in shower but i didn't get that on the second floor.