Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Good breakfast
Cons:
Water quality and issues
Communication problems
Limited pool hours

Categories

Cleanliness
8.25
Issues with water and bathroom cleanliness mentioned, slight lowering of score.
Service
9.75
The staff were mentioned positively multiple times for their attention and service quality.
Location
9.25
Central location with easy access to business and shopping areas.
Room Quality
8.25
Some mentions of dated rooms and air conditioning issues.
Amenities
8.75
Generally good amenities, but mentions of reduced pool hours.
Value for Money
9.25
Good value for the price based on reviews.
Food and Beverage
9.25
Breakfast described as excellent with a variety of options.
Overall Experience
9.25
Overall positive experiences despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:21

Property Description

Luxurious Accommodation in Exclusive District
Hotel San Fernando Plaza in Medellin offers a premium experience with a heated pool, spa, and fitness center. The rooms feature high-speed WiFi, satellite TVs, and some even have city-view terraces.

Gastronomic Delights and Relaxation
Enjoy a daily buffet breakfast and exquisite dining at Spezia restaurant. Unwind with drinks at the lobby bar or indulge in 24-hour room service. The spa offers massages, sauna, and Turkish baths, while the poolside loungers provide a perfect spot to unwind.

Convenience and Accessibility
Benefit from 24-hour front desk services, shuttle arrangements to the airport, and on-site parking. Located in the financial district, the hotel is a short drive from Olaya Herrera Airport and Plaza de Botero.

Ready to experience luxury and convenience at Hotel San Fernando Plaza? Book your stay now!

Important information:

Please note that passengers checking in with minors (under 18) must present ID and proof of parenthood or evidence of parental permission.

For any doubt about children's policies, please contact directly the property.

When booking more than 3 rooms, special conditions and supplements may apply

As per Colombia's tax laws Foreign visitors and Colombian citizens currently living outside Colombia are tax-exempt (19% VAT) when receive a PIP3, PIP5, PIP6, PIP10, TP7, TP11 stamp or TP12 visa upon entry to the country. Exemption only applies to room package rates (accommodations plus service). Permit must be shown upon arrival.

This tax is not automatically calculated in the total cost of the reservation.

To maintain the safety and quality of the experience for all guests, it is necessary to register companions during the Check In process. In this case the value of the additional person will be $99,000 COP + VAT.

If the companions are not present at the time of Check In, their personal information is required to carry out Pre-Registration. If the information is not registered on time it will not be refundable.

According to Colombian law 2068 of 2020, companions can only be registered with an official document, a citizenship card for national guests and a passport for foreign guests. It is necessary to print and have the hotel registry signed by each companion and clarify to the reservation holder that when their visitor is going to leave the hotel, they must inform the Reception, otherwise this value will be charged for the rest of the nights of their stay. . and the cancelation of the charge cannot be requested.

Guests not registered at Check In will have a charge of $99 USD or its equivalent in Colombian pesos according to the hotel's exchange rate in force and must be paid before entering the room. This value is per day and per person.

Child policy: If a minor is not staying with his/her parents, a parental consent form must be presented and NOTARIZED by the parents.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MDE

Location

Guest Reviews

9
Based on 6307 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 9.25
D
Daniel solo_traveller cr
10
2026-08-29 via Nuitee
J
JORGE solo_traveller co
10
2026-08-29 via Nuitee
P
Paola Andrea couple co
10
Un verdadero descanso
Pros:

El hotel es muy cómodo, limpio, muy bien ubicado el personal es muy amable la estadía fue maravillosa

2026-08-29 via Nuitee
G
GLORIA couple co
9
2026-08-29 via Nuitee
J
Jose solo_traveller es
10
2026-08-28 via Nuitee
T
Tristan solo_traveller nl
9
High end for a fair price, with epic Medellín views
Pros:

Excellent hotel to pass some time in Medellín. Though I didn’t try the pool due to weather, I loved the varied breakfast, super comfy bed and large bathroom, as well as the city views from my room up high. The staff is well trained and friendly, one can exchange euros at a good rate and the hotel is well located. Overall just great!

Cons:

I find the excessive stressing of not allowing extra people in your room a bit much. I get the importance of enforcing the rule and charging $99 for someone else staying the night (due to that kind of tourism being rampant in Medellín), but if I wanted to have an actual date over, like I could in other hotels, this would probably prevent that.

2026-08-27 via Nuitee
E
Enrique Roca Garcia solo_traveller es
9
2026-08-27 via Nuitee
J
Juan solo_traveller co
8
Buen sitio para viaje de neogocios
Pros:

La ubicación y las habitaciones

2026-08-27 via Nuitee
V
Virgil solo_traveller mx
8
Pros:

Breakfast and pool were very nice

Cons:

Gym could use a little more equipment but still works nice

2026-08-26 via Nuitee
J
Julissa solo_traveller pa
10
2026-08-26 via Nuitee
G
Gabriel family_with_children es
10
grande, seguro, bien ubicado y amable
Pros:

la ubicación y la seguridad que se respiraba alrededor, el desayuno, la tv y la amabilidad del personal

Cons:

todo correcto

2026-08-25 via Nuitee
L
Leland solo_traveller us
10
2026-08-25 via Nuitee
V
Victor Manuel solo_traveller es
10
Pros:

Lo que más me gustó fue su ubicación seguridad y limpieza los desayunos espectaculares la gente del hotel muy amable camareros la recepción todo en general

2026-08-25 via Nuitee
E
Enrique Roca Garcia solo_traveller es
9
2026-08-25 via Nuitee
J
JUAN family_with_children co
3
Bien cuando está a buen precio
Pros:

Las instalaciones, la limpieza y parte del personal

Cons:

El jacuzzi no sirve y la atención de booking nadie responde, el parqueadero es seguro disponibilidad y si está lleno dicen que debe asumiese por el cliente

2026-08-24 via Nuitee
L
Luis Alfonso family_with_children co
8
2026-08-24 via Nuitee
R
Ricardo Nicolas solo_traveller ar
9
Cons:

Personal

2026-08-24 via Nuitee
S
Shakobe family_with_children gy
6
Pros:

It’s lovely

Cons:

That in the rooms is a snack bar that u have to buy stuff wen sum of the stuff did b free because of pricing for the stay

2026-08-24 via Nuitee
J
JUAN family_with_children co
2
Están decayendo en atención, pero aún está bien
Pros:

Las instalaciones y el desayuno

Cons:

El jacuzzi no sirve y la atención de booking nadie responde, el parqueadero es según disponibilidad y si está lleno dicen que debe asumirse por el cliente. En recepción nada saben de cómo comunicarse de quien administra booking de parte del hotel. No me dieron la habitación que reserve

2026-08-24 via Nuitee
J
JUAN family_with_children co
3
2026-08-24 via Nuitee