Park Hyatt Beijing

This is my second time visiting this hotel, but I was a bit disappointed this time as there was no room upgrade, not even to a corner room. In addition, the restaurant during breakfast was very noisy. There were many kids running around and making noise as if it were a playground, which was a bit annoying, to be honest.

The bathroom is good, but the view is not as good as I expected before.

We had a wonderful stay here while visiting Beijing with my family. The hotel is very well located in the Central Business District and is conveniently connected to a large shopping mall with plenty of shops and great restaurants, which made everything very easy for our trip.

We chose this hotel as our base while visiting the Forbidden City, the Summer Palace, and the Great Wall, and it worked out very well. The location was convenient, the suite was spacious, clean, and comfortable, and the breakfast offerings were excellent, even though our sightseeing schedule was so tight that we did not get to enjoy them as much as we would have liked.

We also had a wonderful meal at the Chinese restaurant on the lobby level. The food was delicious and felt authentically Chinese, with excellent flavors and careful preparation. It was a very enjoyable dining experience for our family and added even more to the overall quality of our stay.

What truly made the stay stand out, however, was the service. The staff were outstanding and made us feel genuinely welcome throughout our visit. Legorie, in particular, was exceptional. She was hospitable, professional, and incredibly attentive. We were especially grateful that she was able to confirm our Suite Upgrade Award months before our stay. She also anticipated our family’s needs, shared helpful recommendations for sightseeing in Beijing, and went above and beyond to assist us. One evening, when we found ourselves stranded at a restaurant after dinner, she kindly helped arrange a cab for us and even paid the fare upfront, which I later reimbursed. The hotel also thoughtfully provided a complimentary bottle of wine for my wife’s birthday, which we greatly appreciated.

Overall, this was a memorable stay, and we would gladly return.

Although no longer a new hotel, the design is timeless and the hardware is maintained to a high standard. The rooms have a warm, residential ambience (the wooden window shutters are a particularly homely touch) and are ideal both for working (with a large desk and comfortable chair) and relaxing. The square bathtub is enormous and the shower has very strong water pressure. Housekeeping (who have excellent attention to detail) and room service staff in particular are genuine and friendly. The Chinese selection on the room service menu is slightly more limited than I remember from previous visits, but food quality remains outstanding.

Amazing location and great view from our rooms.

Great location and beautiful hotel. It was first visit to Beijing and don't think we would stay anywhere else. Huge plus to be at subway station and above a shopping center with additional dining options.

Great location with stunning views from the rooms, restaurants and even the washrooms. Close to the China World Mall which is accessible directly via underground passages. The reception is in the 63rd floor, the bar and breakfast area even higher. Everything is in top notch condition and very luxurious.

Great location in Beijing! The hotel is great with large room and excellent view. I really enjoy the huge restroom and bath. Hotel has a large and clean swimming pool

Breakfast is also wonderful and the Beijing yogurt is highly recommended.

Cons:
1. The welcome fruit was not delivered on the first day. After I contacted the front desk, it was not delivered until around 10:00 PM, and only three dates were provided.
2. The lobby was extremely crowded with people who were not staying at the hotel and were there mainly to take photos. This seriously affected the experience for hotel guests.
3. Housekeeping was handled very carelessly. There was a lot of hair left on the bed. The tissue box was used up one day and was still not replenished by the next evening, requiring me to call the front desk myself. There were also visible water stains and marks left on the desk from the previous guest.
4. The turndown service was extremely perfunctory. The staff only emptied one trash bin and did not collect the used towels after showering, did not draw the curtains, and did not turn down or arrange the duvet or bed at all.
Other minor include the inconvenience of having to transfer between three different elevators within the hotel.
Pros: The breakfast was good, the view was nice, and the concierge staff was helpful with luggage.
Overall, the experience was significantly worse than other hotels at a similar price level.

Premium location with luxury rooms.
A plethora of restaurants and points of interest around.
Close to subway and public transportation.
There is a nice nightclub inside the building if that's desired.

Not a five star hotel and not worth the price. This hotel does not live up to Park Hyatt name. It's a standard four star business hotel. Nice rooms, city view, and housekeeping. Poor overall service. Little English spoken. My experience was that they couldn't control room temperature. My room was 27c when it was 8c outside. They didn't really know how to respond to that issue in a way you expect from such an expensive hotel.

The China Bar has nice live music, which I greatly appreciated. However, my friends and I noticed that after 5 drinks each, we were still very sober. I stopped drinking cocktails and switched to drinking Havana Club 7 years on the rocks and confirmed that the cocktails didn’t have any alcohol. The place is a SCAM. BEWARE.

Service is also somewhere between bad and mediocre. The staff doesn’t speak any English and they prioritize Chinese customers over foreigners.

I have stayed at this hotel many many times. And it’s a fine hotel: slightly dated, generally fine views, so-so breakfast. I come for business so in and out. Works for me.

There is a structural problem with this hotel and that is they have no heating during parts of the year (unless the building turns it on). For example, it is right now October and 7 degrees at night outside, So it’s chilly outside, and there is no heating indoors. I find this ridiculous for a 5 star hotel. I walked into my room and found it too cold inside. I called them and was told that heating will not be turned on until November (heating controlled by the building). So they told me whether I need more duvets - this was 2 in the afternoon (which made me even more mad), but eventually dragged space heater into the room. I would have checked out immediately if it wasn’t that I was a bit tied up with a few work related stuff.

If you are not afraid of indoors being a bit cold, then go for it. I will not be coming back to this hotel until the building turns on heat (they say sometime in November). Be sure to ask in advance.