Hilton Columbus/Polaris

Hotels
•
Hilton Hotels & Resorts
8.8 (561 reviews)
8700 Lyra Drive , Columbus , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean room
Friendly staff
Good location
Cons:
Bathroom issues
High additional fees
Noise disturbances

Categories

Cleanliness
8.38
Generally clean with some mentions of water damage.
Service
9.35
Friendly and helpful staff noted in multiple reviews.
Location
9.39
Great location with nearby shopping and dining options.
Room Quality
8.34
Comfortable beds but some issues with bathrooms and AC.
Amenities
8.87
Nice bar and outdoor area; some amenities have restrictions or additional charges.
Value for Money
8.33
Considered overpriced by some guests based on amenities and charges.
Food and Beverage
8.88
Good breakfast reported, but there were complaints about costs.
Overall Experience
8.85
Mixed reviews but overall positive sentiment about the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:25

Property Description

Luxurious Accommodations
Experience top-notch comfort in our spacious guestrooms equipped with cutting-edge technology for your convenience, including flat-screen TVs and multimedia docking stations.

Convenient Location
Situated just off Interstate 71, our hotel offers easy access to downtown attractions like Ohio State University and the Columbus Zoo, as well as proximity to the Polaris Fashion Place Mall for all your shopping needs.

Modern Amenities
Indulge in our state-of-the-art facilities, from the on-site restaurant serving delectable dishes to the modern fitness center and relaxing indoor pool, ensuring a delightful stay for all our guests.

Book now for an unforgettable stay at the Hilton Columbus/Polaris where luxury meets convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CMH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 561 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.33
Food and Beverage: 8.88
Overall Experience: 8.85
C
Cale • couple • us
10
2026-03-21 • via Nuitee
R
Rui • couple • br
9
2026-03-21 • via Nuitee
C
carolyn • solo_traveller • us
9
Perfect location and loved the hotel atmosphere!
Pros:

Loved the lobby area. It made it easy to gather with family and visit.
Beds were very comfortable.

2026-03-20 • via Nuitee
N
Nichole • family_with_children • us
7
2026-03-19 • via Nuitee
R
Richard • couple • us
1
Will never stay at another Hilton
Pros:

Staff was supportive but not very helpful. They were busy so giving them slack. The food we had at the bar was very good.

Cons:

The room we booked early had an exercise bike and equipment right next to the bed. I asked to change rooms and was told they had overbooked and nothing was available in the booking price. No other option was offered.
The bar had lights that glared directly over us which couldn't be dimmed as the dimmer was broken. The draft dispenser was also broken so we had to have either canned or bottled beer. There were many organizations involving kids staying and they were running around the halls yelling and screaming which we asked 3 times for them to go to their rooms. We put up with it until 10pm then left our room and asked for a refund. This was supposed to be an anniversary stay at the Hilton, not Holiday Inn express.

2026-03-16 • via Nuitee
A
Anthony • couple • us
10
2026-03-16 • via Nuitee
C
Cindy • couple • us
8
2026-03-12 • via Nuitee
C
Cheyenne • extended_group • us
10
Had a great experience, was in town for the Arnold and was very pleased with our experience, easy access to downtown, fr
Pros:

Very clean, friendly staff, great bar!

Cons:

Nothing, personally had a great experience and will be back for sure!

2026-03-12 • via Nuitee
J
Jessica • couple • us
7
Cons:

I could hear our neighbors whole conversation through the shower drain while getting ready in the morning. There was no vent in the bathroom. The shower sounded like an airplane lifting off. Not kid friendly as there were NO kids channels on the TV for free. The price was expensive.

2026-03-11 • via Nuitee
T
Tara • family_with_children • us
6
Pros:

Location was perfect

Cons:

Unfortunately there was a family next to us that had a little too much fun that evening which led to someone getting sick all night which we could hear through the thin walls. Needless to say, we didn’t get much sleep.

2026-03-10 • via Nuitee
E
Eric • extended_group • us
9
Pros:

Clean and friendly staff and facility.

Cons:

Had trouble getting into our room.

2026-03-09 • via Nuitee
F
Flor • family_with_children • us
10
2026-03-05 • via Nuitee
Y
Yvonne • couple • us
9
2026-01-28 • via Nuitee
S
Shadrack • couple • us
10
Night out
Pros:

Clean quiet spacious

Cons:

No brakefast

2026-01-23 • via Nuitee
T
Tracy • couple • us
5
Not the greatest, not the worst. We were there for my brothers wedding
Pros:

It was a comfortable stay, but for 2 people the bathroom was small. There are many amenities (shopping, food) very close and we had fun bowling across the street.

Cons:

I was charged extra for a food/bar bill that wasn't authorized. We did not eat or drink at the hotel. I was told a refund would be issued for the charge, which was +/- $80, but the refund received was not for the full amount (only +/- $60) and with the holidays, I just don't have time to keep calling to try to figure out what we were incorrectly charged extra for.

2026-01-20 • via Nuitee
D
Donna • couple • us
10
2026-01-19 • via Nuitee
L
Laurence • couple • us
3
Will not return.
Pros:

Size and cleanliness of room.

Cons:

1. AC thermostat didn’t seem to work properly. Too hot or blasting cold. 2. Standard Wi-Fi doesn’t give you access to the internet web, only your emails. In order to get “ secure” internet access to the web you have to join the Hilton “ Club” which requires the guest to enter personal data that could be mined. 3. They leave bottled water in your room but it’s $2.00 if you aren’t a club member. 4. Room service is available for an automatic addition of a 24% service fee- that’s in addition to tips etc. Prices for breakfast menu aren’t provided on the door knob order form. 5. “Restaurant” isn’t off of the lobby, it in the very large, noisy atrium lobby where people congregate, talk, walk thru with suitcases etc. Not relaxing, difficult to hold a conversation. 6. Difficult to sleep- people running up and down the hall after midnight. Guests staying across from us were signing songs in front of our door at 1:00 AM. When asked to stop they increased their behavior. 7. They charge $10.00 to self park. This hotel is NOT in an urban area. It’s surrounded by dozens of hotels, restaurants and businesses. I have stayed in dozens of other hotels in this Polaris area and NONE of them charge for parking. 8. Staff at front desk for check in were not friendly. This was my first and last time staying at a Hilton. It’s all hype, and they nickel and dime you.

2026-01-19 • via Nuitee
R
Rodica • family_with_children • us
10
wonderful stay
Pros:

Excellent service, very clean, great breakfast, quiet

2026-01-19 • via Nuitee
S
Sean • family_with_children • us
9
2026-01-19 • via Nuitee
H
Hurst • couple • us
10
2026-01-17 • via Nuitee