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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Currency exchange
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Valet parking
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Chapel/shrine
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Non-smoking throughout
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Private parking
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Parking garage
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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ATM/cash machine on site
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Pool with view
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Toilet with grab rails
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Pool bar
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Plunge pool
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Kids' club
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Emergency cord in bathroom
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Water slide
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Hot spring bath
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Kids' pool
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Fitness/spa locker rooms
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Happy hour
Review Highlights
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Property Description
Luxurious Accommodation and Convenient Location
Blending European design with Lanna Thai charm, the Marriott Hotel in downtown Chiang Mai offers a luxurious stay just a short walk from Tha Pae Gate and Warorot Market. Enjoy elegant rooms with stunning views of Doi Suthep mountain or the city, complete with modern amenities and 24-hour room service.
Relaxation and Recreation
Indulge in pampering spa treatments, take a refreshing dip in the outdoor pool, or stay active at the gym. The hotel also offers a variety of dining options, from popular Italian dishes at Favola to international buffet spreads at Latest Recipe.
Central Location with Easy Access to Attractions
Conveniently situated in the heart of the famous Chiang Mai Night Bazaar, the 5-star Chiang Mai Marriott Hotel is the perfect base for exploring the city. With free parking and proximity to key attractions, including Doi Suthep Temple, make your reservation now for an unforgettable stay.
Please be informed that we are renovating our guest rooms and public areas from 1 September 2022. Work activity may be noticed and some facilities might be unavailable.
Alternate venues will be offered and working hours will be limited to 10 am - 5 pm. For more details, please contact [email protected] or call +66 5325 3666.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
Everything.
Nothing
Chiang Mai Marriott Hotel — An Honest Review: I Would Not Recommend This Hotel
Nearly three weeks have passed since the incident at the Chiang Mai Marriott Hotel reception on August 10. Since then, I have spent almost three weeks communicating with Marriott, with no meaningful resolution.
The stress surrounding this situation has also affected my health, as I have Stage 1 hypertension.
Instead of properly addressing the problem, the hotel appears to be avoiding it, while my reviews and comments about my experience have been removed. My TripAdvisor review was also removed.
After almost three weeks, the result of my complaint through Marriott’s official channels is essentially zero.
I have been a loyal Marriott Bonvoy Gold Elite member since 2023. Is this how Marriott treats and values the loyalty of members who have trusted the brand for years?
Based on my personal experience, I strongly recommend avoiding this hotel.
Chiang Mai Marriott Hotel
**Chiang Mai**
**Absolutely Unprofessional — Reviews Deleted Without Justification**
**Case / Reference No.: 1072797052**
Dear Marriott Customer Care Team and General Manager Mr. Rajat Chatterjee,
I am writing regarding an incident that occurred in Chiang Mai during my confirmed reservation.
**Confirmation Number:** 70827800
I have been a loyal Marriott Bonvoy member since 2023 and currently hold **Gold Elite** status. My Marriott Bonvoy membership number is **#121435315**.
Today, **August 10, 2026**, while at the Chiang Mai Marriott Hotel, I experienced what I consider to be highly unprofessional and unacceptable conduct by hotel staff, particularly managers **Micky and Cartoon**.
What began as a routine situation at the front desk unnecessarily escalated into a serious confrontation involving hotel security and ultimately resulted in the use of physical force.
I am particularly concerned that, rather than handling the situation calmly and professionally, managers Micky and Cartoon allowed it to escalate. This is not the standard of treatment I expect from a Marriott hotel, particularly given my experience as a long-standing Marriott Bonvoy member.
In addition, I believe that reviews I submitted regarding my experience were deleted or removed without a clear explanation or legitimate justification. I consider this handling of customer feedback highly concerning and request that Marriott investigate whether my reviews were improperly removed or suppressed.
**Information for CCTV review:**
**Date of incident:** August 10, 2026
**Approximate time the conflict began:** 7:20 PM
**Location:** Chiang Mai Marriott Hotel
I respectfully request that Marriott formally register this complaint and conduct a full and impartial investigation into the incident, including the handling and removal of my reviews.
In particular, I request that the relevant CCTV footage be reviewed to establish an objective timeline of events and the actions of managers Micky and Cartoon, as well as the security personnel involved. I also request a review of the records relating to my submitted reviews, including the reason they were removed and the identity of the person or department responsible.
I also request that Marriott **immediately preserve all relevant CCTV footage and any other records, reports, review-related data, or materials related to this incident**, so that they are not automatically deleted, overwritten, or otherwise lost before the investigation is completed
מלון מקסים, חדרים נהדרים, מרווחים.
מיטות נוחות
ארוחת בוקר מצוינת מגוונת ועשירה
צוות אדיב ושירותי
מיקום קצת רחוק להליכה מהשער הראשי של העיר העתיקה. בעונה הגשומה כדאי לקחת מונית או גראב ותוך כמה דקות מגיעים.
Excellent service from the check-in process. The staff is polite and well-guided. I enjoyed my stay at Chiang Mai Marriott Hotel. The rooms are very spacious, modern and very clean. Overall, it was a great experience and I recommend Chiang Mai Marriott Hotel to everyone who visits Chiang Mai. I look forward to staying here again on my next trip.
The high floor rooms with lounge access are really wonderful. I would come again for that experience. I think we enjoyed it because it was low season, not too crowded, and we found quiet places to relax in the lounge with great views and enjoy the food and drinks. I really liked the bathroom, especially the bath tub. I also think the couch and table area was exactly what we needed to feel at home. The staff on this floor and the ground floor were really exceptional. They clearly pay attention to detail and greet everyone very kindly. I also personally love the breakfast and dinner main course options as well as the champagne and my husband liked the beer. The drawing/message on our mirror wishing us a "Happy Anniversary" as well as the good cheese cake were nice touches to our stay.
If you are Asian, you may find the beds too soft, and if you come from a Western country, you may find the cakes are not up to your standard.
MS AUM and Mr Tan is very lovely and doing great job . thanks
The hotel was great!
Great service, wonderful rooms clean and good beds
Great breakfast and best location
Very recommend
Location and staff
Breakfast club room
Propreté et chambre indigne d'un 5 étoiles. Hall digne d'une gare: bruyant à souhait. Si vous souhaitez un établissement 5 étoiles passez votre chemin, ce n'est pas ici! Le personnel n'est également pas à la hauteur
Location and Property it self
Need options in breakfast for vegetarian people. Something stomach filling not only fruits and soup
the room is excellent, clean organize for all great
Breakfast is also nice
the location is great
Everything is fine
The hotel was roomy, the view was amazing, and the fitness center was spotless, complete with all the cardio equipment. The pool was fantastic, especially thanks to Arm, who was incredibly helpful.
Amazing service at check-in. Very respectful and knowledgeable staff. Well aware of Marriott loyalty tier eligibility and went out of the way to give us a pleasant experience. We had lovely view of the mountains. Location is next to a night market.
Tout était parfait, chambre, équipement, staff incroyable et restaurant. Super spa egalement
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