Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (775 reviews)
440 West Martin Luther King Boulevard , Chattanooga , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Odors in rooms
Parking fees

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness positively, but issues like stale odors and maintenance problems were noted.
Service
8.95
Multiple reviews highlight the friendliness and helpfulness of the staff.
Location
8.45
The location was convenient and close to downtown, enhancing the overall experience.
Room Quality
7.45
Rooms were comfortable but some had issues like odors and noise from outside.
Amenities
7.95
Good amenities like breakfast and a pool were highlighted, though some issues with parking fees were noted.
Value for Money
7.95
General value perceived as decent, but concerns about additional costs like parking may affect perception.
Food and Beverage
8.95
Breakfast received consistently positive remarks, contributing positively to the overall experience.
Overall Experience
8.45
Guests generally enjoyed their stay, with recurring mentions of comfort and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Convenient Location
Located downtown near major attractions like the University of Tennessee and the Tennessee Aquarium, Holiday Inn Express Hotel & Suites Chattanooga Downtown offers easy access to the city's best spots.

Modern Amenities
Enjoy a hot breakfast daily and stay connected with complimentary Wi-Fi during your stay. Take a dip in the indoor pool, work out in the fitness center, or utilize the 24-hour business center and laundry facilities.

Comfortable Rooms
Relax in guest rooms equipped with 32-inch flat-screen TVs, coffee makers, microwaves, and mini-refrigerators. Whether you're here for business or leisure, find everything you need for a comfortable stay at our hotel.

Book your stay at Holiday Inn Express Hotel & Suites Chattanooga Downtown for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.2
Based on 775 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 8.45
V
victoria • couple • us
10
I’ll be back
Pros:

The staff was VERY nice it was a smell of pure freshness when you enter the hotel.the room were very clean.the breakfast was too notch very good they definitely get a A+

Cons:

I loved everything

2026-06-01 • via Nuitee
A
amanda • solo_traveller • us
1
Would never stay here again
Pros:

Nothing really but location was decent

Cons:

The rooms were absolutely filthy... We're talking a pile of hair from the previous people who stayed there dirty. The hallway smelled like they had unhoused individuals staying there. It was god awful. Everything about the room just felt dirty.

2026-06-01 • via Nuitee
D
Downs • solo_traveller • us
8
Pros:

Very clean. Bed was very comfortable. Front desk staff were very friendly and helpful.

Cons:

No coffee maker in room. Breakfast was ok but the eggs, biscuits and sausage patties seemed to be overcooked.

2026-06-01 • via Nuitee
T
Tonia • solo_traveller • us
10
Pros:

Staff was great, great hospitality and friendly.

2026-05-19 • via Nuitee
N
Nichole • couple • us
10
2026-05-17 • via Nuitee
E
Elizabeth • extended_group • mx
10
2026-05-13 • via Nuitee
E
Ellen • family_with_children • us
9
2026-05-03 • via Nuitee
D
Donna • family_with_children • us
10
Just getting away.
Pros:

Everything all was great plus it was quiet.

Cons:

No fire pit

2026-05-02 • via Nuitee
M
Mariah • couple • us
5
2026-04-30 • via Nuitee
E
EDSON • solo_traveller • br
6
2026-04-22 • via Nuitee
• family_with_children • us
10
2026-04-19 • via Nuitee
C
christophermV5327EJ • Solo travel
10
Beautiful Hotel
Pros:

Great Hotel and the manager Clarissa is amazing!

2026-04-13 • via Tripadvisor
C
Compass38495216141 • Family
8
My experience with management
Pros:

Stayed with my family. Clarissa was very helpful. I would stay here again.

2026-04-10 • via Tripadvisor
P
Paradise52368499711 • Family
10
Loved it
Pros:

Loved the manger there Clarissa!!! Supper helpful and kind! 10/10 experience

2026-04-10 • via Tripadvisor
R
Roving65049558094 • Solo travel
10
Amazing hotel with a GREAT team!
Pros:

Love the staff and the area. They had great food recommendations and were very welcoming!!

We can’t wait for our next

2026-04-10 • via Tripadvisor
J
Jenny • family_with_children • us
9
Enjoyed our stay!
Pros:

Breakfast was great. The breakfast employee, Anthony, works so hard to keep the breakfast area clean and fully stocked. A+
Location was walkable to City Center, downtown and the river front. Beds were comfy. Wifi was good. Coffee machine is excellent and very appreciated! Staff was friendly.

Cons:

Paying for parking is a bummer. $14/day
Mold in the shower along the caulking and shower toiletries. Bleach spray and a little scrub could really fix this.

2026-04-10 • via Nuitee
C
Cortes C • family_with_children • us
10
2026-04-09 • via Nuitee
K
kayla • couple • us
10
2026-04-06 • via Nuitee
D
Danielle • family_with_children • us
7
The hotel was good all around, just little things my customer service should be better
Pros:

Breakfast, location, cost

Cons:

The first staff member that I met was Clarissa. She was not friendly, did not greet, did not have a smile, on her face and was not pleasant at all. The AC didn’t cool at times and the room had a smell.

2026-04-06 • via Nuitee
A
Amanda • family_with_children • us
7
Pros:

Great location

Cons:

Our toilet wouldn't fully flush. Discovered it late at night, so we just told them at checkout in the morning.

2026-04-05 • via Nuitee