Holiday Inn Express Hotel & Suites Chattanooga Downtown by IHG

Hotels
•
Holiday Inn Express
8.2 (752 reviews)
440 West Martin Luther King Boulevard , Chattanooga , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Odors in rooms
Parking fees

Categories

Cleanliness
7.45
Some reviews mentioned cleanliness positively, but issues like stale odors and maintenance problems were noted.
Service
8.95
Multiple reviews highlight the friendliness and helpfulness of the staff.
Location
8.45
The location was convenient and close to downtown, enhancing the overall experience.
Room Quality
7.45
Rooms were comfortable but some had issues like odors and noise from outside.
Amenities
7.95
Good amenities like breakfast and a pool were highlighted, though some issues with parking fees were noted.
Value for Money
7.95
General value perceived as decent, but concerns about additional costs like parking may affect perception.
Food and Beverage
8.95
Breakfast received consistently positive remarks, contributing positively to the overall experience.
Overall Experience
8.45
Guests generally enjoyed their stay, with recurring mentions of comfort and helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:27

Property Description

Convenient Location
Located downtown near major attractions like the University of Tennessee and the Tennessee Aquarium, Holiday Inn Express Hotel & Suites Chattanooga Downtown offers easy access to the city's best spots.

Modern Amenities
Enjoy a hot breakfast daily and stay connected with complimentary Wi-Fi during your stay. Take a dip in the indoor pool, work out in the fitness center, or utilize the 24-hour business center and laundry facilities.

Comfortable Rooms
Relax in guest rooms equipped with 32-inch flat-screen TVs, coffee makers, microwaves, and mini-refrigerators. Whether you're here for business or leisure, find everything you need for a comfortable stay at our hotel.

Book your stay at Holiday Inn Express Hotel & Suites Chattanooga Downtown for a memorable experience in the heart of the city.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 752 reviews
Cleanliness: 7.45
Service: 8.95
Location: 8.45
Room Quality: 7.45
Amenities: 7.95
Value for Money: 7.95
Food and Beverage: 8.95
Overall Experience: 8.45
J
Jeff • couple • us
10
GREAT staff and fantastic breakfast
2026-03-23 • via Nuitee
R
Ronald G • couple • us
9
2026-03-23 • via Nuitee
C
Cort • family_with_children • us
10
Pros:

Attention to detail on the layout and spacious

Cons:

NA

2026-03-22 • via Nuitee
J
Jeff • couple • us
7
2026-03-10 • via Nuitee
D
David • couple • us
10
2026-03-02 • via Nuitee
K
Kenneth • couple • us
8
2026-03-02 • via Nuitee
R
Regina • family_with_children • us
10
2026-03-01 • via Nuitee
C
Crystal • couple • us
6
was fine for the price
Pros:

the staff was very nice.

Cons:

The bathroom had some mold on the ceiling.
Some shower titles where broken. You could see that they tired to fix them but did not do a very good job.

2026-02-23 • via Nuitee
J
JINGHUI • solo_traveller • us
10
Very good.
Pros:

About a month ago, I had the pleasure of staying at this hotel during my first visit to Chattanooga.

Upon arrival, I encountered an unexpected issue — I was unable to register my parking information through the mobile app due to a network problem. Fortunately, Alaysia at the front desk graciously stepped in and resolved the matter on her computer with patience and genuine kindness. Her calm professionalism and warm assistance immediately made me feel welcome in a city I was visiting for the very first time. I sincerely appreciate her help.

The room itself was bright, spotless, and wonderfully comfortable. The hotel’s location was ideal; the next morning, I enjoyed a pleasant walk to downtown in just fifteen minutes. Later, I visited the historic train station, and while standing beside the legendary old locomotive, I listened to the classic song “Chattanooga Choo Choo,” which added a distinctive historical charm to my journey.

Chattanooga struck me as a city with both history and quiet beauty. This stay left a warm and lasting impression on me, and I hope to return one day when the mountains are alive with blossoms.

2026-02-12 • via Nuitee
A
Abby • family_with_children • us
5
Pros:

Breakfast was great & the guy cleaning/serving guy met all needs.

Cons:

The bathroom in our room and in my parents had water running out in the floor. It had ruined the wood on the bathroom door and it was quite the hazard getting out of the shower, especially for my older parents.

2026-01-20 • via Nuitee
T
Taina • family_with_children • us
5
Cons:

The beds, the odor in the room.

2026-01-19 • via Nuitee
S
Stephanie • solo_traveller • us
10
Wonderfully relaxing!
Pros:

The staff was staff friendly and helpful

2026-01-19 • via Nuitee
L
Laura • couple • us
8
It was okay.
Pros:

Convenient to location and a bit more affordable.

Cons:

Older, very loud air conditioner, slow toilets.

2026-01-19 • via Nuitee
R
Rafael • family_with_children • br
10
Pros:

Equipe excelente, nos atendeu com carinho e paciência, vendo que éramos turistas de outro país

2026-01-16 • via Nuitee
M
Michele • couple • us
9
Pros:

Although not in the heart of downtown, the location was just minutes away from getting there. The hotel was clean, staff very friendly and quick to assist when asked for things. It was what we expected and we enjoyed our stay.

Cons:

The only complaint was that the front desk didn't have change so that we could tip the room service team and breakfast crew...minor issue.

2025-12-28 • via Nuitee
M
MICHELLE • couple • us
7
2025-12-15 • via Nuitee
J
Jennifer • family_with_children • us
10
Pros:

The Hotel and room was very clean and well maintained. The staff was professional and respectful.

2025-12-03 • via Nuitee
Z
zansic • family_with_children • us
10
Pros:

조용하고 깔끔했어요

Cons:

주차비가 있습니다

2025-11-30 • via Nuitee
C
Catherine • couple • fr
8
2025-11-27 • via Nuitee
E
Eduardo • family_with_children • us
8
2025-11-26 • via Nuitee