Grecotel Plaza Beach House

The Staff at this resort are amazing. Very helpful and friendly and accomadating. They speak really good english. Service was amazing

Subject: Request for Compensation – Stay at Grecotel Plaza Beach House

Dear Sir or Madam,

I am writing regarding our recent stay at the Grecotel Plaza Beach House in Rethymnon, from 6-11 august, during which we booked a “Petit Loft Maisonette” for 5 nights.

Unfortunately, the experience fell far short of the standards expected from an establishment of your reputation. Below is a summary of the main issues we encountered:
• First room: extremely noisy, located on a very busy street. It was impossible to sleep before 2 a.m., and we were woken up at 8:30 a.m. by honking buses — partly due to a trash bin left in the road by hotel staff.
• Room change request: I was initially told that no other rooms were available. However, after insisting, an alternative was suddenly found — proving that this claim was false.
• Second room: in unacceptable condition:
• View of an abandoned building and a parking lot
• Suspicious stains resembling vomit on and in front of the door. Only the floor was cleaned after I requested it; the door remained dirty.
• Severely damaged mattress, with visible mold and burn marks (photos available). This raises serious concerns about whether there had been a recent attempt to treat a bedbug infestation.
• Broken patio door in the children’s room, which did not lock and opened directly onto the parking lot — a significant safety risk.
• Meeting with the manager: I was told again that there were absolutely no other rooms available for 2 more nights.

Lækkert hotel og fantastisk beliggenhed. Dog mangler de en pool fra unge mellem 6-18 år, da de unge ikke må benytte den lækre pool. Den pool de kan benytte er en pool, hvor de små børn på ca 4 -6 år bader og der er skrig og skrål. Det varmet kæmpe minus for vores 3 teenager børn.

Lovely hotel, great staff, so close to the beach, good breakfast - thank you for a wonderful stay

Insgesamt eine schöne und ruhige Hotelanlage. Die Kinder konnten die Anlage alleine erkunden. Tolles Frühstücks-Buffet mit regionalen Produkten und super Service.

Hôtel très sympathique proche de Rethymno mais situé dans la zone calme du bord de mer
Personnel au petit soin
Petit déjeuner buffet très bon le repas du soir moyen en revanche

Das Hotel liegt ca 40 min zu Fuß von der Stadt entfernt, aber direkt über die Straße ist der sehr gepflegte Sandstrand.
Das Hotel besticht durch eine sehr schöne Ausstattung, Pools und extrem freundliches Personal. Ebenfalls ist das Frühstück außergewöhnlich und lässt keine Wünsche offen.
Das Zimmer war über 2 Stockwerke mit kleinem Gästebad und einfachen Betten unten.
Oben wunderschönes Bad und komfortables Doppelbett.
Zimmer war bei Erstbezug nicht ganz perfekt geputzt( haare unter Decke, große Kaffeflecken rund um Mikrowelle..), aber die Zimmerreinigung während des Aufenthaltes top.

The Staff was very friendly and very welcoming. Rooms are also a nice size. The breakfast buffet also has a great spread every morning!

Fantastisk fint hotell med flott beliggenhet. Elsket at stranden var rett utfor døren. Eneste minuset var trafikkert vei veldig nærme. Topp betjening. Deilig frukost

Foto del sito non completamente realistiche (sia per la location sia per le stanze). Il personale di sala era molto cordiale e gentile. Colazione ottima. Purtroppo l’albergo è separato dalla spiaggia da una via trafficata. Le piscine sono piccole e non valide per nuotarci. La nostra camera (per 4 persone), aveva doccia con tenda doccia da cui fuoriusciva l’acqua direttamente sul pavimento, che quindi era sempre bagnato con anche tappetini tutti bagnati. Luci al neon in ambedue le camere da letto. Nessuna luce per leggere nella seconda camera con letto a castello. Parcheggio quasi impossibile per strada e l’albergo non ha un parcheggio. Note positive: personale di sala gentilissimo. Spiaggia con ombrelloni e teli a disposizione, con servizio drinks e pasti portati direttamente all’ombrellone da personale attento e veloce.

Not deserve the brand of Grecotel
No privacy between each room
Threadbare room conditions
Staff generally friendly
But some nervous because of complaints by guests
Everything being management's fault
Not worthy of over 200€ per night
Don't come
No parking space

Ekstra sengen (sovesofa) var ekstremt ringe !
Dobbelt sengen var skøn !
Der var en verden til forskel i mellem de 2 senge

Skøn hav udsigt

Family hotel, located across from the beach, good breakfast. Property grounds are ok, rather small pool, rooms are clean, but slightly outdated. Very family oriented.

Trevlig och hjälpsam personal. Tipsade om fina ställen att åka till. Bra frukost! Lugn och skön atmosfär. Ett plus att solstolar ingår även på stranden. Det enda negativa var att det var en bit till Gamla stan.

Tte es exelant....gentillesse.....souriants....professionnels...
Extraordinaire.....propreté....sécurité..... Établissement
En croyable très simpa.......extra calme.... Bien placée ..
personnelle chaleureux....attachant..... Inoubliable.....
....etc...etc..... Semplement ça il feau voir et faire l'expérience. Ça donne envie de revenir tout le temps

Génial, seul bémol le stationnement...

We received an upgrade upon arrival, sea view and sea sounds,
Very nice and polite staff, in front of a nice beach.
Rhetymnon center 3km, but nice walk next to the sea
The rooms need an update, however for the budget very good.
Breakfast was good.

Bra läge nära strand och stadskärnan

Byggt som en grekisk by, väldigt mysigt på kvällen. Bra tillgång till pool och strand. Strandstolar och handdukar ingår.

Trés joli hôtel au bord de la mer. Les chambres sont grandes et bien équipé. Le petit déjeuner est sublime et le staff est trés sympa.