Hampton Inn & Suites Mystic

Hotels
•
Hampton Inn
8.4 (893 reviews)
6 Hendel Drive , Mystic , US
+1 860-536-2536

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Convenient location
Clean rooms
Good/ample continental breakfast
Spacious suites/rooms
Pool
Dog friendly
Helpful extras (later checkout appreciated by some)
Pleasant breakfast variety (watermelon-infused water noted positively)
Cons:
Reservation/overbooking errors and lack of compensation
Front desk/service issues (refusal to provide receipt, rude interactions)
Uncomfortable/hard beds mentioned
Charged for water bottles and lack of clear communication about fees
Wi‑Fi instability and occasional TV/remote problems
Housekeeping/towel service not automatic or by request
Isolated disappointing breakfast items (not warm, fruit not fresh)
Perceived high price

Categories

Cleanliness
9
Multiple reviews explicitly note rooms as very clean and suites/spaces were described as spacious and tidy.
Service
6.8
Mixed to negative service comments: reservation/overbooking issues, front desk refusal/difficult checkout interactions, requests for assistance not fulfilled.
Location
9.3
Location repeatedly praised (convenient, perfect distance to bridge, easy access) across several reviews.
Room Quality
8.2
Rooms described as spacious and clean with a good suite option, but several mentions of uncomfortable or hard beds and at least one incorrect room type on arrival.
Amenities
8.6
Good continental breakfast, pool, dog-friendly amenities and small touches (dog sign, infused water) noted; some issues with Wi‑Fi and towel/maid service expectations.
Value for Money
7.5
Several guests commented that the stay felt costly, and there were complaints about being charged for water bottles and unclear fees.
Food and Beverage
8.9
Breakfast frequently described as good to amazing with positive mentions of offerings; isolated complaint about some items not warmed/fresh.
Overall Experience
8.9
Overall mostly positive stays and recommendations, though marred in some cases by booking/checkout service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Accommodations
Experience comfort and convenience in our guestrooms equipped with high-speed internet access and flat-screen TVs.

Convenient Amenities
Take advantage of our business center, exercise room, and indoor pool during your stay for a productive and relaxing visit.

Nearby Attractions
Explore the Museum of America and the Sea, the Henry B. DuPont Preservation Shipyard, and the Mystic Aquarium just a short distance away.

Book your stay at Hampton Inn & Suites Mystic for a memorable experience in Mystic, Connecticut.

Important information:

The age requirement at this property it is 21Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PVD

Location

Guest Reviews

8.4
Based on 893 reviews
Cleanliness: 9
Service: 6.8
Location: 9.3
Room Quality: 8.2
Amenities: 8.6
Value for Money: 7.5
Food and Beverage: 8.9
Overall Experience: 8.9
J
John • couple • us
6
Unhappy with reservations error and no discussion as to how to make up for the change. Did stay but wasn’t happy
Pros:

Location

Cons:

Reserved a King Size bed room ended up in a 2 Queen bed room. When inquired was told they overbooked and if I didn’t like the room then leave!

2026-10-30 • via Nuitee
L
Lisa • couple • us
5
Was ok will not stay again at this hotel
Pros:

Clean and location

Cons:

The beds were very hard and uncomfortable. The Wi-Fi kept cutting in and out. We had trouble turning the TV on because the remote would not work. We had to unplug the TV several times and plug it back in and then it finally started to work.
We desk asked for help. They said they would be right down. They never came.

2026-10-28 • via Nuitee
M
Michael • couple • us
9
2026-10-27 • via Nuitee
D
David • solo_traveller • us
9
2026-10-26 • via Nuitee
P
Paul • couple • us
10
2026-10-26 • via Nuitee
C
Carol • couple • us
8
It was pleasant but quite costly.
Pros:

We were given 2 water bottles when we checked in at front desk- then immediately charged for them. Upon checkout I wanted to return one unopened bottle- which was denied. Please in future ask your guests if they want the bottles because they are not free. We were not told they we would have to request clean towels & maid service.

Cons:

Free water bottles

2026-10-25 • via Nuitee
T
theyannuz28 • family_with_children • us
10
2026-10-20 • via Nuitee
H
Henry Neveux • couple • us
8
We had a comfortable stay.
Pros:

Breakfast was good.

2026-10-13 • via Nuitee
J
John • couple • us
10
Very pleasant
Pros:

The breakfast was amazing
Nothing

Cons:

Nothing

2026-10-11 • via Nuitee
L
Lawrence • couple • us
10
2026-10-11 • via Nuitee
C
Camanee • extended_group • us
9
2026-10-07 • via Nuitee
K
Karla • extended_group • us
10
2026-09-15 • via Nuitee
R
Robin • extended_group • us
10
2026-09-14 • via Nuitee
T
Thomas • couple • us
7
Cons:

Disappointing breakfast. Several choices needed further warming, bananas not fresh

2026-09-12 • via Nuitee
R
Rachael • family_with_children • us
10
10/10 would recommend and look forward to staying again.
Pros:

Brought my 4 kids on a mystery trip to Mystic. We stayed in the king suite with the couch pull out. The kids loved the room, it was very spacious and clean. The kids loved the pool and having a great continental breakfast with a later check out time made for a relaxing morning.

Cons:

We enjoyed everything.

2026-09-09 • via Nuitee
C
Carla • couple • us
6
Worked for what we needed. Thank you
Pros:

Convenience of location. Dog friendly

Cons:

A bit too pricey actually.

2026-09-08 • via Nuitee
B
Bernhard • family_with_children • at
7
2026-09-08 • via Nuitee
D
Danielle • couple • us
4
Fine until checkout
Pros:

It was clean. The suite was spacious, and they had a free continental breakfast. They also are dog friendly and they give you a little sign to hang on your dog that says, Dog at Play. Cute. You also receive text messages assuring you that they are there to help.

Cons:

Upon checkout the front desk refuse to give me a receipt for my stay. When I ask the desk attendant, who immediately assumed I was asking for a receipt to dispute the charges, he made me feel as if it was my fault that I booked through a third party and not through the hotel which he claims charges less. I explain that I was not asking for a receipt to dispute charges. I agreed upon the price when I made my reservation with booking.com. He still refused to give my a receipt. The desk attendant said I have to get my receipt through booking.com. I said I never had a problem ever in getting a receipt upon checkout before. He looks at me as if to say that’s your problem. Then he ask why should I give you a receipt. Your account has two credit cards. I said yes, the reservation was secured with one card, and upon arrival Hampton Inn handled the payment which I made with another card. So, you are suppose to give me a receipt because the hotel handled the payment not booking.com. Then he finally gave me a printout. If the front desk attendant would have throughly looked at the computer from the start and not at me as a person of color, he would have realize what I spent 30 minutes trying to obtain was within my rights. Everything was fine up until this point and reflects my feeling of a downgrade of this hotel.

2026-09-07 • via Nuitee
M
Maryia • family_with_children • us
10
2026-09-06 • via Nuitee
P
Paula • couple • us
9
Pros:

It was very clean

Cons:

Bed was a little uncomfortable

2026-09-06 • via Nuitee