Mandarin Oriental, Boston

The service at the Mandarin Oriental in Boston is amazing! Paul S., the concierge, went quite above and beyond to help me make my client's stay most comfortable. He was professional, understanding, efficient, and friendly. I am very grateful!

Katie C. in reservations was also very helpful as we navigated last-minute changes. She was so accommodating.

I will always recommend this hotel with great confidence.

Thank you!

Donna A. Bruno

Room was clean, bedding was fantastic.

Stayed one night at this property. Have stayed here occasionally over the years. I found this stay didn’t measure up in many ways. Given the price of the room I had hoped a breakfast might come with the rate. It didn’t. Room service breakfast arrived cold and since I had to check out rather early I didn’t bother sending it back but the entire meal was cold.
The room—room 717– was fine. Spacious but nothing special. I think the room (s) probably need an updating. The shower drain wasn’t working so a couple of inches of water sat there and didn’t drain well at all. Given the choices in Boston, I probably won’t return to this MO.
I chose it this time because it was the only spot available due to World Cup fans all over the city.
Also—the cost of parking there is beyond outrageous. I understand that valet parking comes with a cost but at this property it feels like a gouge.

Location great

We had a wonderful stay at the Mandarin Oriental. The staff were extremely helpful, professional, and always willing to assist. Our room was beautifully prepared for my wife’s birthday, which made the occasion even more special. They also helped make our World Cup match trip a memorable experience.

The breakfast was absolutely delicious with a great variety of high-quality options. Robot Package delivery and handling were excellent and very efficient. Overall, the service exceeded our expectations, and we highly recommend this hotel. We look forward to staying here again! ⭐⭐⭐⭐⭐

Everything

We had the most amazing time! From the moment you walk into the lobby, you are welcomed and they make you feel right at home. They remember your name throughout your stay and welcome you back each time you arrive back from your day. Rooms and very spacous and clean. The beds are very comfortable. Would highly reccomend staying here for your stay in Boston.

The Hotel, its staff and management are all TOP Shelf!! Everyone remembers our name and is always very pleasant! Check in is seamless, efficient and courteous!
Our room was ready and well equipped with water and all essentials!

Wow, just wow! What a hotel. Stayed here for business. Fantastic place. From the top shelf staff to the immaculate room. Everything was perfect. Quiet hotel. Top shelf amenities. Great rooms and easy in and out access. Highly recommend. The price is what you expect. Thank you!

We were so happy we chose the Mandarin Oriental, Boston for our first trip. My daughter was due to have surgery there in Boston and we could not have chosen a better place to recover. Jason Paluch, a huge thank you to you especially. There aren't many hotels that know the art of customer service quite like you do. The team literally rolled out the red carpet for my 3 year old and myself. At check in, we had a quiet floor and upgraded to what was pretty much the best room on the floor. A corner overlooking the Main Street with a beautiful hallway as you entered and a huge bathroom that would allow my daughter to not get her surgery area wet. They also set up a tent for her with books, teddies, and just thoughtful touches to make her feel welcome. Even sending up our "Buttler" who delivered more books! Wow, lovely staff. We stayed almost 8 nights and part of the visit was essentially being in lockdown whilst the blizzard hit Boston pretty severely; rightfully so all shops were closed that Monday so it was so lucky we had the hotel plaza to roam and explore with a toddler. The hotel made it a joy to be there so many nights, away from our family, and make the most of a very chilly part of the year.

It has been nice to return. Located not far from Copley Plaza, it makes it accessible to parks, shopping, restaurants, etc. and magnolias were in full bloom… Rooms are pretty big, well appointed, great showers, comfy beds and good services. Breakfast is very nice in Gordon’s Kitchen and options are pretty large. All the staff weee kind and professionals. A pool though would have been the path to perfection…

My stay at Mandarin Oriental for Boston Marathon weekend was truly exceptional and exceeded every expectation. From the moment I arrived, the level of hospitality, professionalism, and attention to detail was evident. Every member of the team provided service that was warm, attentive, and genuinely personalized, creating an experience that felt both seamless and memorable.

The location could not have been better, right at the finish line (Boylston) making race day logistics effortless and allowing me to be in the heart of one of the most exciting weekends in Boston. Having a beautiful, peaceful place to return to while still being steps away from all the energy and celebration of marathon weekend made the experience even more special.

The accommodations were beautifully designed, impeccably maintained, and offered the perfect balance of luxury and comfort. My room was peaceful, elegant, and thoughtfully curated, making it an ideal space to relax and recharge. Every aspect of the property reflects a commitment to excellence and guest experience.

What made the stay even more outstanding was how thoughtfully the hotel catered to marathon weekend. They offered incredible runner-focused amenities, including recovery treatments and massages that were exactly what was needed after race day. The complimentary breakfast was a wonderful touch to start each morning, and the marathon watch party overlooking the race created such a special atmosphere for family and friends to cheer on runners crossing the finish line.

Dinner at Ramsay’s Kitchen was another highlight, with exclusive marathon weekend pasta specials that made pre-race fueling feel elevated and memorable. Even small touches like the Samuel Adams offerings added to the celebratory feel of the weekend and showed how much thought went into creating a complete experience for runners and guests.

What stood out most was the staff’s dedication to going above and beyond to ensure every detail was perfect. Their kindness and professionalism made a lasting impression and elevated the entire stay. I would highly recommend Mandarin Oriental to anyone visiting for the Boston Marathon or seeking an outstanding hospitality experience, and I look forward to returning in the future.

Recently stayed here and it as nothing short of AMAZING. It is centrally located and walking distance to everything. Everyone we encountered was so hospitable. Rooms are large and extremely clean! We will definitely be back!

First class hospitality and excellent service.

After arriving from a late night flight, my beautiful room at the Mandarin Oriental in Boston felt like an oasis! Normally, after my sleep cycle is interrupted, I find it very hard to get to sleep. This was not the case with this stay. The luxurious bed and linens lulled me into a deep slumber. I woke up refreshed and was further energized by the vigorous shower stocked with delightfully scented products. Furthermore, I had forgotten my toothbrush and was pleasantly surprised to find a dental pack in one of the bathroom drawers. This saved me the trouble (and embarrassment) of having two call the front desk. I am definitely looking forward to my next visit!

I recently stayed at the Mandarin Oriental, Boston and had a fantastic experience. The hotel truly lives up to its reputation for high quality and exceptional service. The staff were incredibly attentive, professional, and always ready to assist with a warm attitude.

The location is another major highlight—right in the heart of Back Bay, making it perfect for exploring the city, shopping, and dining.

Overall, a top-tier hotel experience. I would definitely stay here again and highly recommend it to anyone visiting Boston.