Mandarin Oriental, Boston

My wife and 15 year old twin boys treated ourselves to 3 nights at the Mandarin Oriental Boston. We had connecting rooms, which was ideal--the boys had their own room with two doubles, and we had a king room. The rooms are clean, quiet and very large for a city hotel. The beds are comfortable. The bathrooms are beautiful. The service is fantastic. Everyone liked the "free" bottles of Adirondack water. We joined the MO rewards program, which entitled us to a generous breakfast credit in Ramsay's kitchen--the onsite restaurant. (Note that the tip is not included in the credit.) This was definitely worth it but, to join, you must book directly with MO. Luckily we had. The location is great for families--right in the heart of back bay. We walked down Newbury St. to the Common and Public Garden one day and up to the Museum of Fine Arts the next day. The hotel actually connects indoors to the Prudential Center mall, which connects indoors to the Copley Place mall, so there are things to do if the weather is bad. We liked poking around Eataly--a large market-style store in the Prudential mall. Also the Blue Bottle coffee in the Prudential Mall was excellent. We parked for three nights in the Prudential Center garage (which is expensive, but not as expensive as the hotel's valet) and never used our car. We just Ubered if we needed to go somewhere not within walking distance. We had dinner one night at the Legal Seafood in the newish harbor front area of Boston. (One of our kids loves Legal Seafood.) We had considered staying at hotels in that area, but I'm glad we didn't end up there. The area is nice, but it's too far from what interested us. My wife said this is the nicest hotel she's ever stayed in. 'Nuf said.

I have high expectations when it comes to hotels. I could not find a single flaw at the Mandarin Oriental Boston. It was an incredible, next level experience. We were surrounded by refined elegance and exceptional service in a desirable and convenient location. Unbeatable.

I booked through AMEX Fine Hotels & Resorts, as I enjoy the perks offered by this program. After reviewing the many options available in the Back Bay area, I selected the Mandarin Oriental, and that was the best decision ever.

Upon arrival, Kevin at the reception desk greeted us warmly and informed us that we had been upgraded 5 levels to a residential suite. I was happy to hear this, but was not prepared for the magnificence of the suite.

Suite 611 had definite "wow" factor. Very spacious, with living room, bedroom, kitchenette, 1.5 bathrooms, 2 closets, tons of storage areas and thoughtful touches and details everywhere. We don't usually use kitchenettes, but this one was special, with pull-out refrigerator drawers and a Le Creuset pot.

The suite was immaculate and surpassed my high standards. Everything worked properly and we had more than we needed right at our fingertips.

The bed and pillows were incredibly comfortable and the room, despite overlooking a rather busy street, was quiet. I am a light sleeper, and enjoyed three restful nights here.

The bathroom offered a deep tub, rainfall shower with good water pressure, a Toto toilet, and every amenity needed plus more.

We loved the limitless quantities of Saratoga spring water in pretty blue glass bottles that were provided by housekeeping and the reception desk.

Our suite offered a wonderful view of the street below and horizon view over the tops of neighboring buildings, with gorgeous color changes in the sky at sunset.

The Mandarin Oriental sits in a prime location in the Back Bay area of Boston. This is a safe neighborhood within walking distance of dining, shopping, Copley Square, the river, and Northeastern University (which we were touring).

Service in all areas was on point and very accommodating. For example, we had a very early flight on our last day, and although breakfast service normally began at 6:30, they agreed to provide in-room dining delivery at 6:00 for us. Amazing.

I did not have a chance to visit the spa, and hope to return someday to do so. I'm sure it is splendid like everything else.

I would book a stay at the Mandarin Oriental Boston again without hesitation. Highly recommended for a top-notch experience combining luxury, comfort and convenience.

Excellent location combined with the highest service level usually means the highest rating.

So why did I rate my stay 4 out of 5? The price paid for a room was just excessive and the room itself had a few flaws (for example: shower handle was broken - see picture).

Lage und Entree

We recently had the pleasure of hosting an event for 200 women at the Mandarin Oriental, Boston, and the experience exceeded every expectation.
From the earliest stages of planning through day-of execution, every detail was handled with professionalism, care, and precision. Communication was seamless, the coordination was thoughtful, and the level of service was truly exceptional.
The staff went above and beyond to ensure our event was a success. Special recognition to Danielle Duane, as well as Banquet Managers Farid and Walter, whose attentiveness made all the difference. The bellmen, front desk team, and entire banquet staff were gracious, polished, and incredibly supportive throughout our stay and to all of our guests.

Another five-star stay at Mandarin Oriental, Boston, this time for business.

From the moment I arrived, the experience was seamless. Valet and check-in were efficient, intuitive and very kind.
I was quickly escorted to my room with a view overlooking Boylston Street
Breakfast delivery to my room the next morning was delicious and quick!

I spent the day in meetings in their ballrooms, which are exceptional for corporate or celebratory gatherings. The space is generous and transforms effortlessly depending on the format. The conference team went above and beyond. Thoughtful, responsive, and polished throughout. Food and beverage service was equally impressive: well-paced, and consistently excellent. Bravo to both the front of house and back of house teams. Hotel Manager Jason and General Manager Markus are present and attentive hosts always available greeting guests.
Thank you for another memorable stay!

Flawless from start to finish! This hotel is exceptional. The entire team goes above and beyond! The Mandarin team delivered exceptional care and thoughtful service. I can’t wait to go back!

Excellent experience for my first overnight stay at the Mandarin. While, I’ve been to this hotel several times. It was an extra treat to stay the night.

Our recent visit to the Mandarin Oriental, Boston was nothing short of extraordinary. The experience was curated to perfection, elegant, seamless, and deeply personal.

The team operates at an elite level. Every detail, from arrival to departure, reflected intention and pride in their craft. Jason and his staff delivered service that felt both world-class and genuinely heartfelt, a rare combination.

It’s not just a luxury hotel; it’s a masterclass in hospitality. We left feeling valued, relaxed, and truly cared for.

We cannot wait to return.

My sisters and I stayed at Mandarin Oriental, Boston this past weekend, during a snowstorm, and it truly turned into a magical winter escape. From the moment we arrived, the warmth of the staff made us feel truly special. Every team member was gracious, attentive and genuinely kind. Our room was immaculate, spacious and incredibly comfortable; it was the perfect retreat as the snow fell over Boston. The beds were plush, the amenities thoughtful, and every detail reflected the hotel's signature elegance. Room service was a highlight of our stay. With the storm swirling outside, my sisters and I enjoyed a beautifully presented delicious meal together in our room which made our stay even more memorable. Staying at the Mandarin Oriental made a snowstorm into something peaceful, warm, and joyful. My sisters and I are so grateful for the exceptional hospitality and would absolutely stay again.

The hotel is located in the prime downtown area, in the centre of great shopping and dining options. True to its asian heritage
it has a very cozy feel. Room was large, very comfortable and well appointed. It has top class amenities and I can take liberty of saying probably the best. The best part of the hotel were its people. They were very very courteous, engaging and helpful. You look around and there is someone to help. Breakfast at Gordon Ramsey was superb, no messy buffets, all served at your table! What more can I say, it was a fantastic stay. Truly the finest Boston has to offer

Mandarin Oriental Boston is a true 5 star hotel. The rooms, location and atmosphere are just impeccable. The elegance glows where ever you walk. I can’t recommend it enough. I cant wait to be back

I recently had the pleasure of staying at the Mandarin Oriental and I can’t recommend it enough. From the moment we arrived, it was clear this place values its guests, offering top-notch service and unforgettable dining experiences.

Great experience on all fronts, a class operation with great service and excellent food.

The staff were fantastic and friendly, with impeccable attention to detail from arrival to departure

My stay at the Mandarin Oriental was brief — but absolutely perfect.

It was the ideal space to work, relax, and truly rest. The clean, intentional design immediately creates a sense of calm, while the luxury touches and elegant linens make the experience feel extraordinary without ever being overdone. Everything felt considered, refined, and quietly indulgent.

I only wish I had more time to fully enjoy the beautiful room and explore more of the hotel’s amenities. Next time — and there will absolutely be a next time.

The quality of care and genuine service is exceptional. Personal and you always feel like family
My fourth stay and it keeps getting better.

Mandarin Oriental is a beautiful luxury hotel. The rooms are beautiful and slept through the night which never happens on the road! the staff is AMAZING, always willing to help. The location is perfect and the SPA IS INCREDIBLE!

Mandarin Oriental Boston is our home away from home-- the best place in Boston. For an exclusive hotel the rates are reasonable. The staff , from manager, to front desk, to concierge , to house keeping are all superb. In room dining is always elegant and delicious and the service is outstanding. The location, parking , the gym are all the best in the City. I'm a frequent visitor and wouldn't go anywhere else. Five stars out of five!

Our experience at MO-Boston was absolutely incredible. Baris was so welcoming and helped us with our bags because we arrived super early before our check-in. Mr. Paul, I believe, made sure we had maps and a general knowledge of where to go and what to see because we didn’t have working phones to use. We felt at home with all the kindness and welcoming from everyone. Thank you for making our honeymoon and my husbands first time in America and Boston so memorable