Heartland Hotel Auckland Airport

Hotels
8.6 (6119 reviews)
14 Airpark Drive, Auckland Airport , Auckland , nz

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 8 per day.

Location

Guest Reviews

8.6
Based on 6119 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
J
JaikishanL • Solo travel
10
Nice hotel
Pros:

Stayed in this hotel for a night as a stopover on my way to catch an international flight. For the price, the hotel is pretty good and has good amenities. The room is spacious and has good pantry options. The flip side was the bathroom didn't have hooks to hang anything. The location is a bit off. The food menu however limited is really good. Overall a good stay, and would consider for long term stay

2026-03-07 • via Tripadvisor
Y
YI FANG • family_with_children • tw
9
2026-03-07 • via Nuitee
S
saleboy • Family • Christchurch, Canterbury Region, South Island
10
Unplanned layover
Pros:

Friendly and professional receptionist (Andrew?) bar staff were very accommodating for our evening drink. Room lovely and warm

2026-03-06 • via Tripadvisor
J
Juan • family_with_children • nz
9
Pros:

Price for value
Location near Airport
Parking
Bathroom size
Bed very comfortable

Cons:

Noise from highway
early morning delivery noise

2026-03-06 • via Nuitee
M
Maxine • family_with_children • nz
9
2026-03-06 • via Nuitee
N
Natalie • solo_traveller • nz
8
2026-03-06 • via Nuitee
P
Patricia • solo_traveller • us
10
Great location, breakfast and service!
Pros:

I like that they have their own airport shuttle.The breakfast was excellent with pretty much everything anyone could want. I especially liked that the bedroom was separate.

Cons:

The property was entirely satisfactory.

2026-03-05 • via Nuitee
L
Luiz Alberto • couple • br
6
2026-03-05 • via Nuitee
J
Josef R. • family_with_children • de
8
Pros:

Gute Lage zum Airport; typisches Hotel

Cons:

liegt im Airport Industriegebiet

2026-03-05 • via Nuitee
J
John • family_with_children • au
10
2026-03-05 • via Nuitee
H
Hayley • solo_traveller • nz
7
Pros:

Shuttle didnt go to plan and took longer than needed to return but that was more due to other people catching it rather than the place itself

2026-03-05 • via Nuitee
A
Aimei • extended_group • au
9
2026-03-04 • via Nuitee
Y
YU CHIAO • extended_group • tw
7
2026-03-04 • via Nuitee
L
Lorraine • couple • us
8
Convenient for overnight stay
Pros:

Clean, decent sized room and comfortable beds .

Cons:

Typical airport property

2026-03-03 • via Nuitee
P
Paul • couple • nz
9
2026-03-03 • via Nuitee
M
Michelle • family_with_children • au
10
Pros:

I loved the big room and the restaurant was amazing, absolutely the most beautiful meals, with brillant service could not be faulted. The courtesy bus was great service to the airport.

2026-03-03 • via Nuitee
M
Mary • solo_traveller • us
9
2026-03-03 • via Nuitee
C
Culture53112446942 • Solo travel
8
Reasonable lodgings with easy access to airport
Pros:

Nice little hotel with a free shuttle to and from the Auckland airport. There's a pleasant little restaurant just off the lobby, and my room was comfortable and had all the usual amenities.

2026-03-02 • via Tripadvisor
H
HONGKAI • family_with_children • cn
10
完美
Pros:

班车接送非常顺利，而且完全免费，我们一行10个人。尤其是出发去国际机场的班车，也是安排在一辆车，没有拥挤，一切都井井有条。
新西兰出行最后一天，感谢Heartland Hotel 给的完美转机方案，完全超出预期。
另外早餐，睡眠，还有泳池都很赞，孩子们也如愿在最后一天游了泳。

2026-03-02 • via Nuitee
J
Joy • family_with_children • es
8
2026-03-02 • via Nuitee