Heartland Hotel Auckland Airport

Hotels
8.6 (6060 reviews)
14 Airpark Drive, Auckland Airport , Auckland , nz

Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 8 per day.

Location

Guest Reviews

8.6
Based on 6060 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
D
Deb couple nz
9
Excellent location facilities and staff.
Pros:

Was close to the airport but very easy to get to. The restaurant was nice and the food very tasty.

Cons:

Absolutely nothing

2026-02-14 via Nuitee
P
Paul couple gb
10
2026-02-14 via Nuitee
L
Lisa family_with_children nz
9
always good
2026-02-14 via Nuitee
P
Peter couple us
8
2026-02-14 via Nuitee
L
Laetitia couple fr
8
2026-02-13 via Nuitee
S
Sarah couple gb
6
Basic and functional, but it did the job!
Pros:

We had a functional room that was clean and serviceable. The food in the restaurant was reasonable and the staff with whom we engaged were friendly and capable.

Cons:

The fixtures and fittings were low quality and the hotel felt like it was in the middle of a nowhere.

2026-02-13 via Nuitee
B
Bronwyn couple nz
9
Great as a stay before or after a flight
Pros:

Easy and stress free check in, on site parking overnight

Cons:

A bit of road noise from the highway but didnt bother us

2026-02-13 via Nuitee
R
Rachel couple ca
8
Nice airport stay
Pros:

It was nice to have the pool. The hot tub wasn’t very hot, though.

Cons:

It’s close to the airport, but far from civilization.

2026-02-12 via Nuitee
S
Silke couple de
8
Pros:

Die Lage zum Flughafen war top!

2026-02-12 via Nuitee
A
Alyssa couple us
8
2026-02-12 via Nuitee
V
Victor0831 family_with_children nz
8
完美的旅途中转站
2026-02-12 via Nuitee
C
Catharina Maria Francina Cecilia family_with_children nz
10
2026-02-11 via Nuitee
B
Burmeister couple au
8
Not sure about staying there again
Pros:

Very quiet and comfortable

Cons:

We didn’t like the fact that the shuttle service did not drop us off out side the departure terminal. The walk was very long and not ideal for someone with arthritis

2026-02-11 via Nuitee
A
Anne family_with_children ck
8
2026-02-11 via Nuitee
S
Sharon extended_group au
10
Pros:

Great location for staying before or after a flight.
Food is always great.

Cons:

Nothing

2026-02-10 via Nuitee
L
Lucy couple nz
7
Good one night stay from the airport
Pros:

Easy free pickup from the airport - great service.
Friendly and quick check in late evening.
Did the job for the night.

Cons:

The bathroom wasn’t the cleanest - but for one night it didn’t matter that much.

2026-02-10 via Nuitee
R
Rihan family_with_children nz
6
Good for an overnight wouldn’t stay more than that
Pros:

Bathrooms outdated room a bit small but comfortable beds

Cons:

Bathroom and hallways were outdated and old looking

2026-02-10 via Nuitee
M
Motoya couple jp
8
2026-02-10 via Nuitee
A
Angela family_with_children nz
10
Pros:

Everything.

Cons:

Nil

2026-02-09 via Nuitee
W
wadeliner1 extended_group us
10
2026-02-09 via Nuitee