Heartland Hotel Auckland Airport

Hotels
8.6 (6657 reviews)
14 Airpark Drive, Auckland Airport , Auckland , nz

Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 8 per day.

Location

Guest Reviews

8.6
Based on 6657 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
F
Fiona solo_traveller nz
10
Alway a pleasure to stay at this hotel , room clean & tidy, very comfortable bed, thoroughly recommend
Pros:

Great hotel close to airport, good to have free shuttle bus

Cons:

Nothing to complain about

2026-07-25 via Nuitee
R
Rodger extended_group nz
8
Very helpful guy on reception
Pros:

helpful staff, shuttle, location, reasonably priced.

2026-07-25 via Nuitee
M
Melissa couple nz
10
Solid airport hotel
Pros:

This is a great hotel for a stay before or after a flight. Clean, comfortable, breakfast was OK. Will stay here again.

Cons:

It took a while for the shuttle to get us

2026-07-25 via Nuitee
J
Judith couple nz
10
A great place to stay at the Airport if between flights
Pros:

Everything. Had a great meal in the restaurant. Happy staff!

Cons:

A slight delay in the international pickup service. Told 15mins, was 35mins

2026-07-25 via Nuitee
R
Renee solo_traveller nz
7
2026-07-25 via Nuitee
M
Miso42 solo_traveller ie
7
Great Shuttle Service
Pros:

The staff where very friendly and the Shuttle service was great. I arrive late and left early.

Cons:

The noise seem to travel. I not sure if the people where be exceptionally loud or are the walls are thin!! not great when you about to travel 30hrs to get home.

2026-07-24 via Nuitee
B
Bronwyn solo_traveller nz
9
2026-07-24 via Nuitee
D
Darryn and Jenny solo_traveller nz
9
Heartland Hitel. Grest value
Pros:

Great location to airport with free shuttle. A really cost effective option..
Rooms clean and comfortable.

2026-07-24 via Nuitee
D
Dean solo_traveller nz
9
2026-07-24 via Nuitee
H
Harry couple au
10
Clean and tidy rooms.Awesome staff and even have a free airport shuttle
Pros:

Awesome location.close to the airport

2026-07-23 via Nuitee
S
Susan solo_traveller au
8
2026-07-23 via Nuitee
M
millar solo_traveller nz
8
2026-07-23 via Nuitee
W
Wendy solo_traveller au
9
Pros:

It was much improved from last time and staff were great.

2026-07-23 via Nuitee
C
Carolyn solo_traveller nz
8
Pros:

Free shuttle service to the airport

Cons:

The sheet are really starchy

2026-07-23 via Nuitee
V
Vanessa couple nz
7
Pros:

• comfy room
• beds were good

Cons:

• bathroom is dated and needs a makeover.
• not the hotels fault but another guest a few doors down was smoking weed past our window

2026-07-23 via Nuitee
E
Emarina extended_group nz
10
2026-07-23 via Nuitee
D
Daniel solo_traveller nz
5
2026-07-23 via Nuitee
S
Sonya solo_traveller nz
8
Pros:

Comfortable bed very clean

Cons:

Gym was very small but clean and well equipped

2026-07-23 via Nuitee
L
Lyn26 solo_traveller nz
9
Pros:

Comfortable, friendly staff, close to airport

2026-07-22 via Nuitee
S
Sandra couple nz
8
Pros:

Close to airport and very comfortable beds! Good shower too.

Cons:

Nothing

2026-07-22 via Nuitee