Heartland Hotel Auckland Airport

Hotels
8.6 (6285 reviews)
14 Airpark Drive, Auckland Airport , Auckland , nz

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Children allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Comfortable beds
Cons:
Cleanliness issues with towels
Noisy air conditioning

Categories

Cleanliness
7.74
Multiple reviews mentioned issues like stained towels and bad odors.
Service
9.71
Numerous reviews highlighted the exceptional friendliness and helpfulness of the staff.
Location
8.75
Conveniently located near the airport with easy shuttle access.
Room Quality
8.2
Rooms were reported to be comfortable, though some issues with AC were raised.
Amenities
8.73
Amenities like the pool, free shuttle, and vending machines were positively mentioned.
Value for Money
8.69
Guests found the prices reasonable in relation to the offered services and experience.
Food and Beverage
8.24
Food options were generally liked, but some comments were neutral.
Overall Experience
8.71
Majority of reviews were positive, with many expressing intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:35

Property Description

Convenient Location
Heartland Hotel Auckland Airport is situated in the Airpark Business Centre, just a short 5-minute drive from Auckland Airport and Butterfly Creek. The hotel's proximity to the airport makes it an ideal choice for travelers seeking comfort and convenience.

Relaxing Amenities
Guests can unwind in the outdoor swimming pool or indulge in the spa pool, perfect for rejuvenation after a long day of traveling. The air-conditioned rooms provide a comfortable retreat, complete with complimentary toiletries and tea/coffee making facilities.

Dining Options
Whether you choose to enjoy a drink and light meal at the Lobby Bar or explore nearby dining establishments, there are plenty of options to satisfy your cravings. With a variety of restaurants and cafés just a 5-minute drive away, culinary delights are always within reach.

Experience relaxation and convenience at Heartland Hotel Auckland Airport - book your stay now for a memorable travel experience.

Important information:

Please note that car parking is limited and subject to availability. If you are arriving by car, please contact Heartland Hotel Auckland Airport for more information using the contact details found on the booking confirmation.

Please note that there is a 1.5% charge when you pay with a credit card.

Free 24-hour airport shuttle service is available to all guests.
The shuttle leaves every 30 minutes on the hour and half hour, and runs on demand only.
Guests who require a pick up from the airport should phone 0800 404 204.
Pickup locations:
- Domestic - Door 7 (Jetstar end of the terminal)
- International - Exit Door 8 and follow signage to 'Off-site Shuttle Transfers'. Wait in pickup lane 5 or 6 for our hotel shuttle.

Please note that when booking 5 or more rooms, different policies and additional supplements may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: AKL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 8 per day.

Location

Guest Reviews

8.6
Based on 6285 reviews
Cleanliness: 7.74
Service: 9.71
Location: 8.75
Room Quality: 8.2
Amenities: 8.73
Value for Money: 8.69
Food and Beverage: 8.24
Overall Experience: 8.71
L
Louis • solo_traveller • pf
10
Pros:

All clean

2026-04-19 • via Nuitee
Y
Yukari • solo_traveller • nz
10
Very comfortable
Pros:

No waiting to hop in shuttle bus. Very kind and friendly staffs. It was very comfortable stay.

Cons:

None

2026-04-19 • via Nuitee
P
Pauline • solo_traveller • nz
7
Good value for money
Pros:

The staff, pool and gym were great - we had a twin king bed room as were travelling early the next morning. Bed comfy. ..

Cons:

the room smelt of cigarette smoke which was disappointing.

2026-04-18 • via Nuitee
Y
YuChi • extended_group • tw
8
Pros:

離機場很近！適合一早要離開奧克蘭的人入住！還有機場接送！

2026-04-18 • via Nuitee
B
Belinda • extended_group • au
10
2026-04-18 • via Nuitee
A
ANNE • solo_traveller • au
10
2026-04-18 • via Nuitee
H
Hineata • family_with_children • nz
5
2026-04-18 • via Nuitee
J
Jenni • couple • nz
10
Quick access to the Airport
Pros:

Clues to the airport , great shuttle service , supportive staff

Cons:

All good

2026-04-18 • via Nuitee
C
Carolina • solo_traveller • cl
9
Muy bueno
Pros:

Excelente transporte sin costo desde y hacia el aeropuerto. Muy conveniente las máquinas expendedoras de bebidas y snacks que había en el piso. Habitación muy cómoda. Muy buena atención del personal

Cons:

En la ducha, ubicada dentro de la tina, falta una barra de seguridad.

2026-04-17 • via Nuitee
F
Franziska • solo_traveller • nz
8
Pros:

Das Personal hat einfallsreiche Rätsel für Kinder zur Verfügung gestellt.

2026-04-17 • via Nuitee
S
Sarah • couple • nz
10
2026-04-17 • via Nuitee
J
Jenni • family_with_children • nz
10
Easy and straight forward before travel
Pros:

Easy , clean , great staff

2026-04-16 • via Nuitee
D
DI LUCCIO • extended_group • nc
8
Pros:

L'hôtel est bien situé près de l'aéroport, le room-service est très rapide.

Cons:

Le parking de la navette est très éloigné de l'entrée/sortie de l'aéroport, par temps de pluie c'est très contraignant.
Nous n'avons pas réussi à prendre la navette d'arrivée.

2026-04-16 • via Nuitee
K
Kahu • solo_traveller • nz
8
2026-04-16 • via Nuitee
T
Tuangina • family_with_children • nz
9
2026-04-15 • via Nuitee
T
Trevor • extended_group • nz
9
Excellent for early start to international flight
Pros:

Close to airport

2026-04-15 • via Nuitee
G
Gladys • extended_group • au
10
2026-04-15 • via Nuitee
F
Frederic • extended_group • fr
8
Juste une nuit pour être proche aéroport
Pros:

La navette pour aller à l’aéroport

Cons:

La salle de sport est très petite

2026-04-14 • via Nuitee
R
Rhonda • couple • au
9
Love staying here, been before and most definitely be staying again
Pros:

Friendly, and location handy to airport

Cons:

That’s we heard every person leave in the shuttle regardless of the time….being woken at 1am was not ideal!

2026-04-14 • via Nuitee
T
Trish • couple • nz
9
Ideal for us. Just what we needed and value
Pros:

Close to Airport, shuttle for early morning, 24/7 check in.

Cons:

Bed was very hard

2026-04-14 • via Nuitee