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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Vending machine - drinks
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Indoor pool
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Toilet with grab rails
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Vending machine - snacks
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Lower bathroom sink
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Higher level toilet
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Swimming pool toys
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Shallow end
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Pet bowls
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Steam room
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Fitness/spa locker rooms
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Mobile app for room service
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Modern Accommodations and Leisure Facilities
The Holiday Inn Rochester-Chatham boasts fully air-conditioned bedrooms, a leisure club with an indoor swimming pool, and 24-hour room service. Children can enjoy complimentary stay and meals, making it an ideal choice for families.
You Fit Health Club
Guests can unwind and stay active at the fully equipped You Fit Health Club, featuring a swimming pool, sauna, hot tub, steam room, and gym. Whether you prefer a relaxing soak or an invigorating workout, this hotel has you covered.
Dining Options and Connectivity
Indulge in delicious meals at Traders restaurant, offering modern cuisine for breakfast and dinner. With high-speed internet access in every room, staying connected is effortless. Plus, easy access via the M2 or M20 makes exploring Kent convenient.
Book your stay at Holiday Inn Rochester-Chatham for a perfect blend of comfort, convenience, and leisure amenities.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: Yes
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: Yes
- Cabin Under Sink: No
- Shower Level Floor: Yes
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
I liked the breakfast, the housekeeping staff and the reception team. They were friendly and helpful.
The breakfast could have more options, they said you can order pancakes, but the 3 occasions I asked, it wasn’t available. I found out 3 days in that you could ask for omelettes by chance when another guest was being informed, however, no one had told me that.
One of the night managers came to my door that she had received complaints from guests below us that there was a lot of jumping, stomping, shouting etc. in fact as soon as she said that, I opened my door wide for her to see my toddler watching Danny Go and dancing along, so I with a smile, informed her that that was the little culprit but I would stop her now. Without a smile or any sense of friendliness or politeness, she proceeded to inform me that if it didn’t stop, we’re going to have to leave the property and our booking cancelled. I was shocked, I had to express my disappointment that you were going to evict me and my 2 daughters at 9pm after coming to just inform me, it’s not like you had said something before and we didn’t listen, then she tried to change her approach and was trying to empathise that she understands how kids can be etc. I was shocked for a hotel advertised as family friendly. You should have put us on the ground floor if you didn’t want kids moving around In the rooms and the floors were creaking just from walking.
Another thing I didn’t like is where all their premium rooms were located, it’ll take at least 5mins from our door to get downstairs. The walk is long and there’s a set of stairs too, with our luggage and stroller, it wasn’t convenient
The staff were brilliant and so helpful. Really glad we booked to include an evening meal - recommend this option to others, as the alternative can be pricey. Check-out time is great because it gives time to pack. Breakfast is really good.
Our sleep was interrupted TWICE during the night (02:30 and again at 03:30 approximately) by a fire alarm, so that we were wrecked by the morning and hardly ate breakfast, which did not help. It appears that it was the same culprit having a smoke/vape. There appears to be very little punishment for this - he/she should have been thrown out first time.
The hotel is located a lot further out from Rochester than the advertisments suggest.
Great chef, lovely cooked breakfast ( especially the sausages) croissants etc
I used an debit card to pay and choose to pay in euros
The transaction was approved at first, but then declined. The receptionist explained that their new payment system played up when a foreign currency was selected. She told me it hadn't gone through and asked me retry selecting sterling which I did because there was no other option. I knew it would cost me more but I had a train to catch. The transaction was approved. I immediately checked my bank balance and both transactions were pending in my current account putting me into an overdraft situation. I was very unhappy and complained, I was told they couldn't give me a refund but that the money would bounce back in a couple of days. This was at the start of my trip to the UK and I was left with only a very small amount of money to get through the next few days. I'm still waiting to see if it ' bounces back ' and if payment is taken in Sterling and not Euros I will be very angry. I won't ever stay at a Holiday Inn ever again. I will be making further complaints on social media and The Times Newspaper travel section
Very clean nice location
Staff
Staff
Sofa bed, no longer board games in the restaurant. Food wasn't great and our drinks never arrived
Facilities
Staff
Friendly and helpful reception staff, room needs a refurbishment.
The bathroom was generally shabby with paint peeling off the door and mould around the shower enclosure. Not what you expect from a HI.
There was no shower gel in the shower and the phone was not even connected to the wall to ask for more.
Unfortunately the breakfast was also uninspiring, with greasy bacon and dried up sausages.
On a positive note, the gym equipment was pretty good.
Really good stay at the holiday inn cheltenham. The customer service lady Tamia is particularly helpful and so friendly! The hotel has swimming pool, sauna and jacuzzi. My son has special needs and thx hotel is very accommodating! Thank you Tamia!
The breakfast was very tasty and there was plenty to choose from.
The bed in our room had a wheel missing so was tipping to one side, unfortunately we didn't notice this till we went to get into bed at 1am.
Jacuzzi now working, pool was fab, facilities were great
The room was a bit small
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