Holiday Inn Rochester-Chatham by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (2615 reviews)
Maidstone Road , Chatham , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good breakfast
Cons:
Damp and outdated rooms
Inconsistent service
Overcharging issues

Categories

Cleanliness
6.8
Multiple reviews noted issues with damp smell and room quality, indicating a need for better cleanliness.
Service
8.8
Generally positive sentiment with many reviewers highlighting helpful staff and good service.
Location
8.8
Many reviewers noted the convenient location, making it suitable for their needs.
Room Quality
6.3
Several reviews described rooms as dated, old, and uncomfortable, impacting overall satisfaction.
Amenities
7.8
Amenities like the pool were appreciated, though there were some issues reported.
Value for Money
8.2
Value noted positively despite some dissatisfaction with the room conditions.
Food and Beverage
8.3
Breakfast was repeatedly mentioned as delicious, contributing to overall satisfaction.
Overall Experience
8.2
Overall satisfaction was reflected, balancing positives and negatives from the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:12

Property Description

Modern Accommodations and Leisure Facilities
The Holiday Inn Rochester-Chatham boasts fully air-conditioned bedrooms, a leisure club with an indoor swimming pool, and 24-hour room service. Children can enjoy complimentary stay and meals, making it an ideal choice for families.

You Fit Health Club
Guests can unwind and stay active at the fully equipped You Fit Health Club, featuring a swimming pool, sauna, hot tub, steam room, and gym. Whether you prefer a relaxing soak or an invigorating workout, this hotel has you covered.

Dining Options and Connectivity
Indulge in delicious meals at Traders restaurant, offering modern cuisine for breakfast and dinner. With high-speed internet access in every room, staying connected is effortless. Plus, easy access via the M2 or M20 makes exploring Kent convenient.

Book your stay at Holiday Inn Rochester-Chatham for a perfect blend of comfort, convenience, and leisure amenities.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 2615 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 6.3
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.3
Overall Experience: 8.2
S
Susan • couple • gb
10
Great Holiday Inn
Pros:

Perfect hotel for a one night stay; clean, warm, great service from staff; comfy beds; suitably sized rooms for two people to share; car parking on site

2026-02-14 • via Nuitee
Z
Z264FWmartinp • Business
10
Great food, great staff
Pros:

We were looked after by all the excellent staff, with Azar handling our transactions and orders with not just ease but a very friendly attitude.

2026-02-11 • via Tripadvisor
G
Getaway17804757870 • Solo travel • London, England
10
AZAR
Pros:

Always polite .exceptional service and goes over and above .AZAR is always the above. Has a great knowledge of processes and items needed for a good stay

2026-02-11 • via Tripadvisor
B
Bella • couple • gb
5
Beautiful accommodation for the price.
Pros:

Lovely big room, very clean. On a bus route and near two cheap food supermarkets. Good disabled access although reception staff seem to have to double up doing other jobs so not at desk all the time. Good value for money and I know from the past that swimming pool is really lovely. Plenty of parking for those who drive. Phones in the room. Quiet and peaceful despite busy location. Bed comfy. Good hot shower and nice shower gel etc in wonderful disabled wet room.

Cons:

Pillows too soft. Disappointed that swimming pool was out of order as that was the main reason we came (a long journey on public transport). Staff member wasn’t able to guarantee that we could swim on check out day to make up for it. Breakfast very expensive so we just got croissants from supermarket. Shower made odd loud noise as it drained but that didn’t matter.

2026-02-11 • via Nuitee
E
Erika • extended_group • gb
3
The stay was VERY disappointing.
Cons:

The attitude of the staff was very negative. They did not want to help and when you was asking something they were very rude and blunt. They were not interested in listening. We asked for 3 rooms to be close to each other this was not met. 2 of us was on the 2nd floor and the 3rd room was on the ground floor. I was charged extra for 2 rooms even though I had proof that I had already booked the rooms but the front of house member of staff was not accommodating at all. I checked me bank account later to see I had been charged for my original price and 2 extra rooms. When I went back to explain this, the member of staff asked me to show her proof to which I provided and then said she would speak to her manager to see if we would be able to get a refund. The manager came out and was quite abrupt also saying that if he was to refund me and then find out we had not paid for the rooms then they would still have to charge the card. Proof was shown that I had already paid for the 3 rooms back in January and the error was on there part. Yes I was given a refund however I did not appreciate the attitude of the staff. I understand the job can be hard however maybe staff should have more training and understanding on how different booking systems work.

2026-02-11 • via Nuitee
M
Mohammad Rakib • couple • gb
10
Great
Pros:

Everything

Cons:

Nothing

2026-02-11 • via Nuitee
S
Susan • family_with_children • gb
9
Great place to stay
Pros:

This is a very good facility. The only problem (which wasn't their fault) was that the boiler was working properly so you could not use the swimming pool or sauna. On the second day of our stay you couldn't use the steam room either due to staff sickness. Breafast is out of this world. I have never seen a better choice including glueten free cornflakes; bread/crossiants and vegan sausages. Eggs can be done to order i.e. poached and there are pancakes and omellts that can be ordered.

Cons:

The swimming pool/sauna not working.

2026-02-10 • via Nuitee
S
Sarah • family_with_children • gb
7
2026-02-09 • via Nuitee
L
Lorna • couple • gb
10
Wonderful staff and a wonderful room.
Pros:

Very big room which was clean and warm. All the staff were friendly and incredibly helpful.

Cons:

Everything was perfect.

2026-02-09 • via Nuitee
R
Robinson • family_with_children • gb
8
February 2026 review.
Pros:

The warm welcome from the excellent staff, free parking, reasonably priced drinks. Good breakfast plenty of options. Good sized room.

Cons:

The heat in the corridor was a little too much, we felt. We had a room facing the dual carriageway, with the window open it can be noisy. No good on that side for light sleepers.

2026-02-09 • via Nuitee
M
MİR SEDRETTİN • family_with_children • tr
8
2026-02-09 • via Nuitee
C
chayya • family_with_children • gb
8
Pros:

Location & room size.

Cons:

The pool was closed which was disappointing. We booked this hotel for the swim and was not notified that it was not open when booking.

2026-02-08 • via Nuitee
L
lynniebug59 • Couples
6
Time to be spoiled
Pros:

Not impressed. Booked for the facilities and no pool or jacuzzi open. The gym I could fit in my lounge! The TV older than me!! Spa treatment closed. The wait at the bar, well, I had more chance in a desert! On a good note, the breakfast choice is amazing and for half board ( if facilities available) would be acceptable. Overall, clean and comfortable

2026-02-02 • via Tripadvisor
F
Francisca Natalia • solo_traveller • pt
8
2026-01-31 • via Nuitee
N
Nicolae-Dragos • couple • gb
8
2026-01-31 • via Nuitee
D
Dembo • solo_traveller • be
10
je recommande
Pros:

la propreté , l’espace , le petit déjeuné , la piscine , le personnel très gentil

2026-01-30 • via Nuitee
S
SIMON • family_with_children • gb
8
Pretty good almost by any standard, very good indeed for the price.
Pros:

Checking in and out was easy, managed by friendly and helpful staff. There were more facilities than I expected and the public areas were attractively decorated. Our room was simple but perfectly good.

Cons:

My evening meal was awful. My son had a basic burger and that was very good but the much hyped Beef Shin Rigatoni was the worst pasta dish I have ever been served. The sauce was thinner than soup and the pasta was so soggy it wouldn`t stay on my fork. My advice is to stick to the basics. They were good and also good value.

2026-01-28 • via Nuitee
P
P.H. • family_with_children • ie
9
A conveniently located, good hotel.
Pros:

The room was clean with a well-functioning air condition. Very comfortable bed. It's convenient that they have a good restaurant and a bar. The breakfast is very good with a large selection. The staff was very friendly. Enough parking spaces.

2026-01-27 • via Nuitee
T
Tammy • couple • gb
10
2026-01-27 • via Nuitee
A
angela • couple • gb
8
2026-01-26 • via Nuitee