Holiday Inn Rochester-Chatham by IHG

Hotels
•
Holiday Inn Hotels & Resorts
7.9 (2936 reviews)
Maidstone Road , Chatham , gb

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Good breakfast
Cons:
Damp and outdated rooms
Inconsistent service
Overcharging issues

Categories

Cleanliness
6.8
Multiple reviews noted issues with damp smell and room quality, indicating a need for better cleanliness.
Service
8.8
Generally positive sentiment with many reviewers highlighting helpful staff and good service.
Location
8.8
Many reviewers noted the convenient location, making it suitable for their needs.
Room Quality
6.3
Several reviews described rooms as dated, old, and uncomfortable, impacting overall satisfaction.
Amenities
7.8
Amenities like the pool were appreciated, though there were some issues reported.
Value for Money
8.2
Value noted positively despite some dissatisfaction with the room conditions.
Food and Beverage
8.3
Breakfast was repeatedly mentioned as delicious, contributing to overall satisfaction.
Overall Experience
8.2
Overall satisfaction was reflected, balancing positives and negatives from the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:12

Property Description

Modern Accommodations and Leisure Facilities
The Holiday Inn Rochester-Chatham boasts fully air-conditioned bedrooms, a leisure club with an indoor swimming pool, and 24-hour room service. Children can enjoy complimentary stay and meals, making it an ideal choice for families.

You Fit Health Club
Guests can unwind and stay active at the fully equipped You Fit Health Club, featuring a swimming pool, sauna, hot tub, steam room, and gym. Whether you prefer a relaxing soak or an invigorating workout, this hotel has you covered.

Dining Options and Connectivity
Indulge in delicious meals at Traders restaurant, offering modern cuisine for breakfast and dinner. With high-speed internet access in every room, staying connected is effortless. Plus, easy access via the M2 or M20 makes exploring Kent convenient.

Book your stay at Holiday Inn Rochester-Chatham for a perfect blend of comfort, convenience, and leisure amenities.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.9
Based on 2936 reviews
Cleanliness: 6.8
Service: 8.8
Location: 8.8
Room Quality: 6.3
Amenities: 7.8
Value for Money: 8.2
Food and Beverage: 8.3
Overall Experience: 8.2
J
Juergen • solo_traveller • gb
9
2026-07-11 • via Nuitee
H
Harry • couple • au
8
2026-07-11 • via Nuitee
S
Steve & Sarah • couple • gb
8
Great. The constant issues with the pool needs sorting.
Pros:

Another great stay. However the pool & jacuzzi were closed for part of our stay on both days which is very disappointing as this is one of the reasons we stay here frequently.

2026-07-11 • via Nuitee
T
Thomas • family_with_children • gb
10
2026-07-11 • via Nuitee
L
Lynne • couple • gb
10
This stay was made pleasant by the exceptional staff. Well Done
Pros:

All of the staff were pleasant, polite and helpful in all departments

Cons:

The room was exceptionally hot and there was no air conditioning

2026-07-10 • via Nuitee
M
massimo • family_with_children • it
8
2026-07-09 • via Nuitee
L
Lisa • solo_traveller • gb
9
2026-07-08 • via Nuitee
L
Liz • solo_traveller • gb
10
Pros:

Handy location.
All staff were so lovely and friendly and helpful.

2026-07-07 • via Nuitee
K
Katie-Jayne • family_with_children • gb
10
Joyful
Pros:

Breakfast was nice for a buffet

Cons:

Nothing

2026-07-07 • via Nuitee
V
Vanda • couple • gb
8
Clean staff were all helpful and seemed to enjoy being there .
Pros:

Great location was good and met our needs perfectly

Cons:

Most everything the food was
Nice my husband loved the pizza!
Breakfast loved the choice.

2026-07-06 • via Nuitee
I
Ivo • couple • nl
7
fijne doorreis plek
Pros:

We vroegen een erg stille kamer en dat kregen we ook. Heerlijk geslapen op onze doorreis naar huis

2026-07-06 • via Nuitee
K
Kevin • couple • gb
9
2026-07-06 • via Nuitee
S
sarah • couple • gb
10
Cons:

The pool was closed. It was the main reason we booked the room. No drink or food voucher was offered.

2026-07-06 • via Nuitee
J
Jill • solo_traveller • gb
5
Acceptable
Pros:

Room clean and comfortable. Staff helpful and understanding.

Cons:

Pool was closed, under staffed during breakfast. Service was very poor during breakfast.

2026-07-06 • via Nuitee
A
Anna H • solo_traveller • gb
10
Great place for a good night's rest & delicious breakfast
Pros:

Friendly welcoming & helpful staff. Modern and attractive entrance with cool lemon water dispenser. Nice touch on a hot day!
Then coffee/ tea in the morning on the
entrance table.
Clean facilities and room size was fine for us and happy that the bathroom had a bath.
Lovely breakfast area lay out. Little play house there for the kids and colouring table.
Clean, tidy & well organized, the food was abundant and tasty.
Great theres a pool too. A very nice hotel, we enjoyed our stay.

Cons:

Though alot of parking, the spaces are quite small and went to my car to find a vehicle parked very close to my driver side. I need space to get the kids in though that time of the morning there were more spaces round the other side, so I drove near to the wheel chair access entrance to get my pram up, elderly mum and kids in.

2026-07-06 • via Nuitee
S
Stacey • couple • gb
8
2026-07-06 • via Nuitee
M
Maureen • family_with_children • gb
2
Pros:

Right place good location quiet room, bed broken but wasnt a problem busy and nice atmosphere

Cons:

Bed was lopsided and broken but my 87 year old mothers bed was ok was here to visit family so only slept in room

2026-07-05 • via Nuitee
S
Stacy Ann • solo_traveller • gb
8
Short
Pros:

Atmosphere and location.

Cons:

Steam room too hot.

2026-07-04 • via Nuitee
S
Simon • solo_traveller • gb
6
Pros:

Staff that we met were all very pleasant, helpful and efficient. Well done ! Ample parking. Our room was comfortable, but a little worn around the edges. We asked to swap rooms on arrival, as the first room faced the busy road and was noisy. Our second room, on the back of the hotel was much better. Very good value for money. Great breakfast.

Cons:

Unfortunately our visit coincided with one of their regular, frequent, 'over 30s' events and the DJ was playing very loud music until one thirty in the morning, so no sleep until then

To make matters worse, we then got a phone call on the room phone at 2:15, from the DJ ! Said he had been told to ring our number...

Really think that at the very least, a warning about the noise would have been appropriate and perhaps the hotel needs to consider its overnight guests as well as the party goers.

2026-07-04 • via Nuitee
S
SEBMM • couple • gb
8
2026-07-03 • via Nuitee