Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 4778 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
M
Małgorzata • family_with_children • pl
10
Pros:

Miła obsługa, wszędzie blisko i przepyszne śniadania

2026-02-14 • via Nuitee
J
Jarek • family_with_children • pl
9
2026-02-14 • via Nuitee
A
Arkadiusz • family_with_children • pl
9
Napewno wybiorę ponownie ten sam hotel przy kolejnej okazji.
Pros:

Hotel bardzo czysty, obsługa przemiła i bardzo kompetentna. Pyszne jedzenie, śniadania w formie bufetu z ogromnym wyborem.
Blisko Zamku i Starego Miasta, nad rzeką gdzie wieczorem bulwary wyglądają przepięknie.

Cons:

Nic 😉

2026-02-14 • via Nuitee
M
Małgorzata • family_with_children • pl
9
2026-02-14 • via Nuitee
Y
Yulya • family_with_children • il
7
Pros:

מיקום טוב, יש בריכה במלון. מלון נחמד.

Cons:

אי אפשר לרדת בלי כרטיס של החדר, עם ילדים זה בעיה כל הזמן שוחכים או מאבדים כרטיס. חדרים קטנים. ספה לא נוחה לילדים.

2026-02-13 • via Nuitee
T
Tetiana • family_with_children • pl
10
Pros:

Lokalizacja

Cons:

Bylo za gorąco i duszno w pokoju, my otwierali okno. Szlafroki byli za ciężkie.

2026-02-13 • via Nuitee
G
gourouxlou • family_with_children • gr
9
Pros:

Είναι απέναντι από τη στάση του τραμ που οδηγούν στο κέντρο. Πολλές επιλογές στο πρωινό. Πισίνα, μπιλιάρδο.

Cons:

Τα στρώματα παρά πολύ μαλακά, ίσως με τη χρήση ετών, τα μαξιλάρια επίσης.

2026-02-13 • via Nuitee
M
Magdalena • family_with_children • pl
9
2026-02-13 • via Nuitee
A
Anna • family_with_children • pl
8
2026-02-13 • via Nuitee
P
Patrycja • family_with_children • pl
10
Było przyjemnie
Pros:

Lokalizacja

2026-02-13 • via Nuitee
M
Marta • family_with_children • pl
9
2026-02-13 • via Nuitee
B
Beata • couple • pl
8
2026-02-12 • via Nuitee
A
Anna • family_with_children • gb
10
2026-02-12 • via Nuitee
M
Maciej • family_with_children • pl
8
2026-02-12 • via Nuitee
M
Maja • family_with_children • dk
9
Fint ophold , kommer igen
Pros:

Det var familie venligt , rent og god morgenmad

Cons:

Bade faciliteter var under ombygning og sure redningspersonale ved swimmingpool
Mangler conditioner og bodylotion på værelset

2026-02-12 • via Nuitee
A
Angelika • family_with_children • pl
10
2026-02-11 • via Nuitee
R
Rubén • couple • es
10
Hotel de calidad y ubicación geniales
Pros:

Las camas son comodisimas,la ubicación está muy cerca de la parada de tranvía q te lleva al mismo centro ,las instalaciones modernas

Cons:

Quizás el precio sea un poco alto para los hoteles de la zona

2026-02-11 • via Nuitee
U
Urszula • family_with_children • pl
9
pollecam
Pros:

nowoczesność wystrój funkcjonalność

2026-02-11 • via Nuitee
E
Ewelina • family_with_children • pl
10
2026-02-11 • via Nuitee
S
Sebastian • family_with_children • pl
5
Pros:

Obsługa, czystość

Cons:

Widać już ząb czasu. Wymagałby już większego remontu. Już nie wystarczy pudrowanie.

2026-02-11 • via Nuitee