Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 4893 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
S
Sonia • couple • pl
9
Pros:

Wygodne łóżko

Cons:

Mała strefa spa i basen, zimna woda

2026-03-14 • via Nuitee
I
ILARIA • couple • it
9
2026-03-14 • via Nuitee
M
Mike • family_with_children • se
10
2026-03-14 • via Nuitee
K
Konstantinos • family_with_children • ie
9
2026-03-14 • via Nuitee
P
Paweł • family_with_children • pl
9
2026-03-12 • via Nuitee
B
Beata • family_with_children • pl
10
Pros:

Obsługa na najwyższym poziomie. Świetna lokalizacja.

Cons:

Widok z okna

2026-03-12 • via Nuitee
P
Patrik • family_with_children • sk
10
2026-03-12 • via Nuitee
A
Agne • family_with_children • lt
7
2026-03-11 • via Nuitee
D
Dudzinska • family_with_children • pl
10
2026-03-11 • via Nuitee
P
Petra • family_with_children • sk
10
Pros:

Príjemní a ochotní personál

Cons:

Pristelka

2026-03-10 • via Nuitee
M
Małgorzata • family_with_children • pl
8
Dobre miejsce na weekend
Pros:

Lokalizacja
Fajny widok z okna na Wawel
Miła obsługa

Cons:

Brak ręczników dla dzieci (trzeba było poprosić) i brak przygotowanej pościeli dla dzieci (trzeba samemu posłać)

2026-03-09 • via Nuitee
I
Irena • family_with_children • pl
9
Pros:

Największym plusem hotelu jest lokalizacja, personel i czystość pokoju.

Cons:

Największym minusem było jedzenie na śniadaniu, ponieważ wszystke rzeczy w bemarach były chłodne. Jajka czy jajecznica średnio smakuje na chłodno. Niektóre rzeczy były późno donoszone i trzeba bylo poczekać.

2026-03-08 • via Nuitee
C
Cukovic • family_with_children • rs
10
Pros:

Everything was perfect

Cons:

Everything was great

2026-03-07 • via Nuitee
S
sylwia • family_with_children • pl
10
2026-03-07 • via Nuitee
M
Michael • solo_traveller • us
10
Pros:

There was a problem with the plumbing so I was upgraded to another room immediately. Breakfast was very good. Room was clean and quiet. Staff was very kind.

Cons:

Everything was great.

2026-03-05 • via Nuitee
A
Aleksandra • family_with_children • pl
10
2026-03-05 • via Nuitee
D
Dominik • family_with_children • pl
10
Świetna lokalizacja przy Wawelu
Pros:

Super lokalizacja. Pyszne śniadania. Bardzo cichy pokoj. Z pokoju nie bylo słychać żadnych gości.

Cons:

Mętna woda w basenie. Za duży hałas na basenie. W pokoju niedoczyszczona półka na smartfony. Pokoj 109. Zapach stęchlizny w łazience.

2026-03-04 • via Nuitee
F
Frantisek • family_with_children • sk
10
2026-03-04 • via Nuitee
J
Jana • family_with_children • cz
8
Pros:

Snídaně byly výborné, hotel byl uklizený, příjemně mě překvapila možnost pitné vody na chodbě (perlivá, neperlivá), také bylo fajn, že si můžete uvařit čaj, kávu na pokoji nebo na recepci.

Cons:

Přišlo mi zvláštní, že když jsou v pokoji ubytované 4 osoby, mají pouze 2 velké ručníky, zbytek si musíte vyžádat na recepci, a po každém dalším úklidu znovu a znovu. Také mi přišlo zvláštní, že recepční striktně odmítla komunikovat v českém jazyce, přičemž si myslím, že si docela oboustranně rozumíme nebo jsme se o to mohli alespoň pokusit,

2026-03-04 • via Nuitee
R
Renata • family_with_children • pl
10
Pros:

Personel sympatyczny i bardzo pomocny
W pokoju czysto i możliwość zastrzeżenia żeby nie wchodzić do pokoju
Stały dostęp do wody gazowanej niegazowanej która można było sobie przynosić do pokoju

Cons:

Jedynym minusem była winda długo trzeba czekać trzeba mieć przy sobie kartę do pokoju żeby winda ruszyła

2026-03-04 • via Nuitee