Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5243 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
W
Wojciech • family_with_children • pl
8
2026-06-20 • via Nuitee
K
Karolis B. • solo_traveller • lt
10
Pros:

Patiko viešbučio lokacija, labai patogu pėščiomis pasiekti pagrindinius objektus. Viešbutis, švarus, tvarkingas, pusryčių pasirinkimas didelis.

Cons:

-

2026-06-20 • via Nuitee
D
Dominik • family_with_children • pl
7
2026-06-20 • via Nuitee
K
Konrad • family_with_children • be
9
All you need is in one place!
Pros:

Clean and cozy, great facilities, and tasty breakfast, all you need is in one place. Good location close to the downtown and the market square basically you can walk around without the need of uber/taxi whatsoever.

Cons:

There is one safety matter possibly to improve that I experienced and observed. At the entrance to the pool area there is feet pond difficult to notice while entering. I slipped and almost felt in there as well as two other guest that I noticed. The pool area is pretty dark for privacy but having a light at the entrance door would mitigate the risk of falling.

2026-06-18 • via Nuitee
A
ASIMINA- IOANNHS • solo_traveller • gr
10
Pros:

Η τοποθεσια, δωματιο κ πισινα

2026-06-17 • via Nuitee
C
Costantino • family_with_children • it
10
2026-06-17 • via Nuitee
J
Janusz • family_with_children • pl
10
Super hotel w extra lokalizacji i dobrym jedzeniem
Pros:

Hotel przyjazny dzieciom

2026-06-17 • via Nuitee
A
Anastasiia • family_with_children • ua
6
Загалом непогано, проте враження псують дуже старе покриття підлоги в готелі та аж занадто старі сантехнічні прибори.
Pros:

Гані ліжка та постіль- те що треба після довгої дороги і дуже тихо.

Cons:

Сантехніка дуже стара , на крані умивальника іржа - не дуже приємно, на жаль (((

2026-06-16 • via Nuitee
P
Petre-Attila • solo_traveller • ro
10
Confort și liniște
Pros:

Situat aproape de zonele turistice, pentru motocicliștii e ideal, parcare în hotel și o stație de benzină exact în fața parcării . Facilitați spa după tură ideale

Cons:

Puteau să pună pe hol încă un aparat de apă ( era departe de camera )

2026-06-16 • via Nuitee
K
Karolina • solo_traveller • pl
10
2026-06-16 • via Nuitee
K
Kyle • family_with_children • ca
10
Great time in Krakow and the hotel made things enjoyable. Clean and friendly stay
Pros:

Great location on the outside of the old town square. Beautiful restaurants and attractions close by. Great breakfast.

Cons:

AC needs to be colder.

2026-06-15 • via Nuitee
M
Maksym • solo_traveller • ua
10
2026-06-15 • via Nuitee
T
Tomasz • family_with_children • pl
8
2026-06-15 • via Nuitee
M
Michałek • solo_traveller • pl
10
2026-06-15 • via Nuitee
S
Scott • extended_group • gb
10
Magnificent. Best hotel I’ve stayed in years
Pros:

The spa is incredible. Warm pool, jacuzzi, sauna and rain water shower experience. Very clean and modern. Super location, short leafy stroll through the park or along the river into the city.

2026-06-15 • via Nuitee
P
Patrycja • solo_traveller • pl
7
Pros:

Lokalizacja

Cons:

Popsute klamki przy oknach, mocno poluzowane elementy w toalecie, obok siebie są dwa hotele Ibis i Novotel jak jesteś po raz pierwszy to się nie odnajdziesz jakimś cudem znalazłam się w Ibis a nie Novotel więc nie było mojego nr pokoju więc powrót z bagażami i rodzinką do recepcji. Pokierowali że jesteśmy nie w tym hotelu co trzeba. Na parkingu też stanęłam na miejscach dla Ibis więc znowu przeparkowanie ... Hałas wieczorem i rano więc nie polecam otwierać okien. Śniadanie do 11:00 ale już o 10:15 połowy dań brakowało...

2026-06-14 • via Nuitee
I
Irene • family_with_children • it
8
2026-06-14 • via Nuitee
M
Marek • family_with_children • pl
10
2026-06-14 • via Nuitee
C
Cristina • family_with_children • ro
10
Great!
Pros:

Great location, close to the castle and the center of the town. Ecerything was actually great, the room, the services, the breakfast…

2026-06-13 • via Nuitee
B
Błażej • solo_traveller • pl
5
Pros:

Zdecydowanie lokalizacja to bardzo mocny atut hotelu.

Cons:

Według mnie śniadania pozostawiają jeszcze wiele do życzenia... Podczas naszego pobytu był kiepski wybór, mylono opisy dań w bemarach, ciągle czegoś brakowało.

2026-06-13 • via Nuitee