Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 5057 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
J
Jeffrey van der Toorn • solo_traveller • nl
9
2026-05-02 • via Nuitee
S
Stuart • extended_group • gb
9
It was ok just disappointed not to be able to have a drink after football
Pros:

Good location, tram ride from station 20 minute walk to the football ground

Cons:

Bar shut at 11 pm, no night service

2026-05-02 • via Nuitee
M
Michał • family_with_children • pl
10
Bardzo udany pobyt i chętnie kiedyś wrócę.
Pros:

Wszystko na 10. Śniadanie bardzo bogaty wybór. Czysto. Na plus dystrybutory z wodą.

2026-05-02 • via Nuitee
A
Andreas • solo_traveller • de
9
Freue mich auf den nächsten Besuch 2027
Pros:

Kurzum : alles
Sauber ,gutes Bett ,freundliches Personal,tolle Lage
Klasse Bar

2026-05-02 • via Nuitee
M
Mikk • family_with_children • ee
10
Best for city vacation
Pros:

Kids and family friendly. Great room service. Perfect location.

Cons:

-

2026-05-01 • via Nuitee
L
Liz • family_with_children • gb
10
Great hotel pool area great especially with our kids. Staff so helpful x
Pros:

Great facilities and only a fifteen minute walk to main square.

Cons:

It was all lovely staff very helpful

2026-05-01 • via Nuitee
R
Robert • solo_traveller • pl
10
2026-05-01 • via Nuitee
G
Grzegorz • family_with_children • pl
9
2026-04-30 • via Nuitee
Наталія • family_with_children • ua
10
2026-04-30 • via Nuitee
F
Fjp • couple • nl
8
2026-04-29 • via Nuitee
R
Ruxandra • solo_traveller • ro
10
2026-04-29 • via Nuitee
S
Sylwia • solo_traveller • pl
9
Super bardzo dobry
2026-04-29 • via Nuitee
M
Miklós • couple • hu
10
2026-04-28 • via Nuitee
B
Blanka • family_with_children • sk
8
2026-04-28 • via Nuitee
P
Paulina • couple • pl
8
2026-04-28 • via Nuitee
I
Iulian Adrian • solo_traveller • ro
10
2026-04-28 • via Nuitee
L
Lourdes • family_with_children • es
2
La cortina de la ducha daba asco
Pros:

la ubicación bien

Cons:

Lo primero lo desagradable que es el personal que atiende en recepción, y lo segundo es que nos dieron una habitación para minusválidos, que parte de lo raro que es el wc, tenía una cortina en la ducha que daba asquito. esto no le pega aun hotel como éste. el aparcamiento es caro

2026-04-27 • via Nuitee
B
bennani • couple • ma
10
A recommander
Pros:

Très bonne localisation,petit déjeuner top,spa magnifique

2026-04-27 • via Nuitee
M
marcin • extended_group • pl
10
2026-04-27 • via Nuitee
C
Carlos Manuel de Jesus • family_with_children • no
10
Fantastisk
Pros:

Beliggenheten

Cons:

Alt var bra

2026-04-27 • via Nuitee