Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 80 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 4993 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
M
Michał • solo_traveller • pl
10
2026-04-11 • via Nuitee
R
Radu George Iulian • family_with_children • ro
10
A very relaxing city break!
2026-04-11 • via Nuitee
K
KOWALSKA • family_with_children • pl
10
Pobyt rodzinny
Pros:

Świetna lokalizacja. Hotel przyjazny rodzicą z dziecmi.

Cons:

Minusów brak.

2026-04-11 • via Nuitee
N
Natalie Joheman • solo_traveller • se
10
Pros:

Nära till slottet Wawel,ca 10 min promenad. Nära torget, ca 15 min promenad. Fantastiskt fin torget med enormt utbud av restauranger. Vi åkte till Wieliczka,saltgruvan, tog ca 25 min med bil.

2026-04-11 • via Nuitee
B
Beatrix • solo_traveller • hu
10
2026-04-11 • via Nuitee
T
Trandafir • family_with_children • ro
8
2026-04-11 • via Nuitee
N
natacha • family_with_children • fr
8
2026-04-10 • via Nuitee
A
Adrienn • family_with_children • hu
9
2026-04-10 • via Nuitee
E
Ewelina • family_with_children • pl
10
2026-04-10 • via Nuitee
A
Alicja • family_with_children • pl
7
Pobyt ok ale nie wrócę tam.
Pros:

Piękny zapach po przekroczeniu drzwi hotelowych oraz na korytarzach, dystrybutor wody na korytarzu , Duży plus za codzienne sprzątanie pokoju i wymianę ręczników. Dobra lokalizacja blisko do Wawelu.

Cons:

Pokój dość mały i słabo wyposażony. Brak talerzyków i sztućcy. Winda zatrzymywała się na piętrze i stała. Często nie reagowała na to że ktoś wchodzi kilka razy walnęły mnie drzwi.

2026-04-10 • via Nuitee
A
Andrew • family_with_children • gb
8
2026-04-10 • via Nuitee
P
Paolo • family_with_children • it
9
Pros:

Bella e comoda

2026-04-10 • via Nuitee
K
Kris • family_with_children • pl
9
2026-04-09 • via Nuitee
C
ch! • family_with_children • cy
8
Cons:

No netflix

2026-04-09 • via Nuitee
A
Adriane • family_with_children • de
8
2026-04-09 • via Nuitee
C
ciasteczkowa82 • family_with_children • pl
9
Pros:

Lokalizacja, śniadanie, restauracja.

2026-04-09 • via Nuitee
A
Alejandro • family_with_children • es
10
Servicio, amabilidad y enclave.
Pros:

Localización, personal amabilísimo, estancias aromatizadas y servicios como la piscina y el gimnasio, a pesar de que, por cuestiones de tiempo, no los usamos.

Cons:

Todo perfecto.

2026-04-09 • via Nuitee
C
Cicuš • family_with_children • sk
10
Pros:

Nemam co vytknut

2026-04-08 • via Nuitee
K
Katarzyna • family_with_children • pl
10
Cons:

Zbyt niska temperatura w pokoju, troszkę nieszczelne okno

2026-04-08 • via Nuitee
A
Aleksandra • family_with_children • pl
6
Pros:

Całkiem duży basen, możliwość korzystania z filtrowanej wody (ekologiczne)

Cons:

Sala zabaw to tylko malutki kącik koło recepcji, na zdjęciach wydaje się znacznie większy. Dziecko było bardzo rozczarowane. Wygląda bardziej jak poczekalnia dla osób, które czekają na pokój

2026-04-08 • via Nuitee