Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good breakfast
Cons:
Noise from the elevator
Pool temperature
Some facilities outdated

Categories

Cleanliness
8.55
Clean but some complaints about old facilities and view.
Service
9.55
Friendly staff; however, some noted delays and issues with reception.
Location
9.55
Great location, walking distance to main attractions.
Room Quality
8.05
Mixed reviews; some rooms noisy or cold.
Amenities
8.55
Good amenities but mentioned sauna was under renovation.
Value for Money
8.55
Good location and quality but some complaints about pricing.
Food and Beverage
8.55
Breakfast was good but a few found it expensive.
Overall Experience
9.05
Overall pleasant stay despite some shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 17:30

Property Description

Luxurious Accommodation Near Wawel Royal Castle

Indulge in Relaxation: Enjoy the indoor swimming pool and sauna at Novotel Kraków Centrum. Unwind in spacious rooms with free internet and tea/coffee facilities.

Culinary Delights: Savor Polish and international cuisine at Novo Square Lounge Bar. 24-hour room service offers delicious à la carte dishes and snacks.

Convenience and Comfort: Air-conditioned rooms with a seating area, safe, and some with Vistula River views. Benefit from 24-hour front desk, laundry services, fitness center, and massage treatments.

Experience the epitome of comfort and convenience at Novotel Kraków Centrum - Book your stay now!

Important information:

Payments are made in local currency (PLN).

Please note that in our hotel there is the possibility of paying by tourist voucher is only for reservations with payment at the hotel on arrival; the pre-payment offer cannot be paid with a tourist voucher. Payment is due at check-in or during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Location

Guest Reviews

8.8
Based on 5608 reviews
Cleanliness: 8.55
Service: 9.55
Location: 9.55
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 8.55
Overall Experience: 9.05
J
Jaroslaw • solo_traveller • pl
5
Pros:

Niezle sniadanie

Cons:

Smrod moczu w toalecie , smrodliwa wykladzina w pokoju. Braki w umeblowaniu.

2026-10-13 • via Nuitee
K
Katzer • family_with_children • de
7
2026-10-13 • via Nuitee
I
Irina • family_with_children • il
9
2026-10-12 • via Nuitee
K
Kozłowski • solo_traveller • pl
10
2026-10-12 • via Nuitee
Øyvind • family_with_children • no
8
2026-10-12 • via Nuitee
R
Rebeka • solo_traveller • pl
8
Pros:

The swimming pool and spa are very nice, location is perfect

Cons:

Seemed a bit pricey for a room without breakfast

2026-10-12 • via Nuitee
D
daniela • solo_traveller • it
10
Struttura consigliatissima
Pros:

La struttura,, la posizione e i servizi

Cons:

Nulla

2026-10-11 • via Nuitee
W
Wojciech • family_with_children • gb
10
Pros:

We loved everything, the swimming pool, the room with a comfy bed ,an electric kettle and a fridge, and also the sparkling water station in the hall.The staff were extremely helpful at the reception and also in the restaurant.

2026-10-11 • via Nuitee
J
Joanna • family_with_children • pl
10
Polecam każdemu, super obsługa- dobre jedzenie
Pros:

Zapach, obsługa

2026-10-10 • via Nuitee
D
Dariusz • solo_traveller • pl
10
Pros:

Bardzo miła i sympatyczna obsługa

2026-10-10 • via Nuitee
E
Ewelina • solo_traveller • pl
10
Highly recommend
Pros:

Very nice place with excellent localisation. Breakfast was delicious.

Cons:

-

2026-10-09 • via Nuitee
I
Imre • family_with_children • ee
8
2026-10-08 • via Nuitee
K
Kinga • family_with_children • pl
10
Polecamy!
Pros:

Czystość, jedzenie, świetna sauna, wygoda, przyjemny hotel

2026-10-08 • via Nuitee
D
Daniel • solo_traveller • it
10
consigliato.
Pros:

ottimo hotel. davvero nulla da recriminare

Cons:

non mi viene in mente niente

2026-10-08 • via Nuitee
L
Luka • solo_traveller • us
10
Pros:

Bardzo dobry hotel, czysto, schludnie, dobre, bogate śniadanie, a największy plus dla mnie - ZNAKOMITA siłownia, duża, przestronna, sztangi, hantle, ketle, wioślarz, bieżnie i różne inne - rzadko zdarza się w hotelu taka dobra przestrzeń do ćwiczeń :)

2026-10-08 • via Nuitee
A
Ali • couple • ae
7
2026-10-08 • via Nuitee
A
Arkadiusz • couple • pl
9
2026-10-07 • via Nuitee
B
Bothyna • solo_traveller • il
9
2026-09-18 • via Nuitee
G
guy geffen • solo_traveller • il
9
Pros:

מיקום במרכז, מול נהר הוויסלה, שהיה מול החלון, מתקנים חדישים, צוות אדיב וקשוב, בריכה וג'קוזי במלון

Cons:

חניה בתשלום בחניון המלון, קצת מבאס, אבל לא נורא, תמיד היה מקום

2026-09-18 • via Nuitee
J
Ján • family_with_children • sk
10
Pros:

v centre, príjemný hotel s veľkou izbou

Cons:

rušná ulica a hluk prenikal do izby, nič hrozné, ale manželka je senzitívnejšia.

2026-09-18 • via Nuitee