Holiday Inn Bern Westside by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.2 (2490 reviews)
Riedbachstrasse 96 , Bern , CH
+41 31 985 24 00

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location next to train station and shopping centre
Very good breakfast (varied, hot and cold options)
Friendly and helpful staff (memorable gestures for families)
Convenient access to public transport and BernAquapark
Parking availability and direct mall access
Cons:
Hotel does not actually have a pool despite listings/photos
Rooms can be noisy / poor soundproofing
Mixed cleanliness reports (dust under beds mentioned)
Beds too hard or mattress issues; wrong bed configuration in some rooms
Spa access is off-site and may require extra payment; some guests find prices high

Categories

Cleanliness
7.5
Mixed comments: several guests reported generally clean areas and positive hygiene (breakfast/areas), but a few noted dust under beds and overall room cleanliness issues.
Service
9
Generally praised: friendly, helpful staff (special birthday gesture, welcoming reception); isolated reports of slow service when understaffed and 1–2 less-welcoming individuals.
Location
9.4
Very strong: excellent position next to the train station and inside a shopping centre with easy access to public transport, parking and BernAquapark; many guests highlighted convenience.
Room Quality
7.2
Mixed to below-average: several mentions of hard or too-soft mattresses, twin beds when doubles expected, and noise/soundproofing problems that required room changes for some guests.
Amenities
7.7
Mixed: good access to parking, mall and transport, but important negatives — no actual hotel pool despite listings, spa located in mall with extra cost; overall amenities useful but some misleading info.
Value for Money
7.2
Perceived as slightly weak: reports of overpriced rates and extra charges (spa access), though included public transport access and some complimentary gestures improved perceived value for some guests.
Food and Beverage
9.2
Strong positive: breakfast described as varied and plentiful (cold and warm options, omelettes on request); restaurant also received good comments from guests.
Overall Experience
8.4
Generally positive family-friendly stay with excellent location and helpful staff; some drawbacks (misleading pool listing, room noise, bed firmness, occasional cleanliness issues) tempered perfect ratings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:21

Property Description

Luxurious Accommodations
The Holiday Inn Bern-Westside offers air-conditioned rooms with free WiFi, ensuring a comfortable and connected stay for all guests.

Convenient Amenities
As part of the Westside Shopping Centre, guests have access to a food court, cinema, and sports facilities, providing entertainment and leisure options just steps away from their rooms.

Culinary Delights
Indulge in local cuisine and delectable Toblerone desserts at the hotel's restaurant with a terrace, or unwind at the lounge bar for a relaxing evening.

Experience the perfect blend of comfort, convenience, and culinary delights at Holiday Inn Bern-Westside. Book now for an unforgettable stay!

Important information:

Please note that on the day of the arrival, the booking confirmation is also valid as a public transport ticket, including a transfer from Bern Airport.

Please note that:
The access to the Bernaqua will be charged with following prices:
0-5 years free
6-12 years 5 CHF per children
13-99 10 CHF per personSwimming pool: Closed from Mon, Aug 24, 2026 until Fri, Sep 4, 2026
Swimming pool: Closed from Mon, Aug 24, 2026 until Fri, Sep 4, 2026
Swimming pool: Closed from Mon, Aug 24, 2026 until Fri, Sep 4, 2026
Spa/wellness center is closed from 2026-09-04 until 2026-08-24
Sauna is closed from 2026-09-04 until 2026-08-24
Fitness center is closed from 2026-09-04 until 2026-08-24
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRN

Location

Guest Reviews

8.2
Based on 2490 reviews
Cleanliness: 7.5
Service: 9
Location: 9.4
Room Quality: 7.2
Amenities: 7.7
Value for Money: 7.2
Food and Beverage: 9.2
Overall Experience: 8.4
M
Massimo • couple • it
10
2026-10-31 • via Nuitee
J
Jeshua • solo_traveller • ch
9
2026-10-30 • via Nuitee
A
Alisnay • family_with_children • ch
10
2026-10-29 • via Nuitee
I
Inka • family_with_children • us
6
Pleasant
Pros:

Clean and great location next to the train station and in a shopping center with many restaurants and Aquapark.

Cons:

It says on booking.com that the hotel has a pool (indoor and outdoor pools listed under "Facilities of Holiday Inn Bern Westside by IHG") and the pictures of the hotel include pictures of a pool. However the hotel does not have a pool. Bern Aquapark (for which you pay separately) is a short walk from the hotel but that should be listed under activities nearby. Kids were disappointed when we arrived and they wanted to quickly jump in the pool and we were told the hotel actually does not have a pool.

2026-10-29 • via Nuitee
M
Martin • solo_traveller • ch
5
Pros:

Die Lage ist hervorragend.

Cons:

21,5°C vermiest jeglichen Aufenthalt, und die Temperatur erreicht bestenfalls 22°C.
Auf Anforderung könnte man einen Heizlüfter bekommen, aber das ist ja wohl kaum die Lösung.
Sonntag ist das Hotelrestaurant zu, aber ich möchte nicht im Rummel des Einkaufzentrums essen gehen, dieses war auch am Sonntag schlichtwegs voll, genau so, möchte ich kein WE verbringen.

2026-10-28 • via Nuitee
C
Cornelia • couple • ch
8
Bern und das Hotel sind eine Reise wert
Pros:

Das Frühstück war kalt und warm möglich und es war von Käse, Obst, Wurst, Ei, auch als Omelette nach Wunsch erhältlich. Müsli, Joghurt, alles vorhanden.
Wir haben auch das Restaurant probiert: sehr lecker.
Am Besten aber war die inkludierte Nutzung der Tram und Bahn und Bus.

Cons:

Es gab nichts zu beanstanden.

2026-10-27 • via Nuitee
S
Stefan • solo_traveller • ch
9
2026-10-27 • via Nuitee
G
Gilles • family_with_children • ch
8
Pros:

Le personnel très sympathique et l’emplacement était top

Cons:

La propreté de la chambre, dessous le lit ou en général l’état de la chambre avait une vieille poussière

2026-10-26 • via Nuitee
A
Aurélien • family_with_children • fr
10
Parfait !
Pros:

L’accueil ultra sympa , l’accès à bernaqua, la facilité de stationnement, le fait que l’hôtel soit directement dans le centre commercial

Cons:

La fermeté des lits, mais c’est tout à fait personnel

2026-10-26 • via Nuitee
D
Djamal Barka • solo_traveller • ch
6
Cons:

Es ist leider nicht gerade das Schallsicherste Zimmer, es hatte eine Familie die Extrem laut zu hören war. Zum Glück konnte ich das Zimmer wechseln, jedoch musste ich dafür mit dem ganzen Gepäck wieder zur Rezeption. Die Mitarbeiterin war alleine und alles hatte seine Zeit gebraucht.

2026-10-26 • via Nuitee
G
Gabriel • extended_group • ch
9
2026-10-25 • via Nuitee
S
sehide • couple • be
2
Pros:

Bel emplacement

Cons:

Le spa n’est pas dans le bâtiment même de l’hôtel, mais dans le centre commercial. Le lit est hyper dur.

2026-10-24 • via Nuitee
S
Stuebi • solo_traveller • ch
7
Pros:

Wahr alles Bestens

Cons:

Alles Tip Top

2026-10-22 • via Nuitee
D
Donath • family_with_children • ch
7
Alles top! Die Lage ist super, egal ob für einen Besuch im Bern Aqua, im Adventure Dom
Pros:

Wir fanden es einfach toll! ❤️ Ich hatte im Voraus gefragt, ob sie beim Frühstück eine kleine Überraschung für meinen 5-jährigen Sohn vorbereiten könnten, da er Geburtstag hatte. Sie haben daraufhin den Tisch mit ein paar Luftballons geschmückt und ihm einen ganz tollen Muffin geschenkt. 🥳🧁

Diese liebevolle Geste hat uns sehr gefreut und den Geburtstag für ihn noch ein bisschen besonderer gemacht. Vielen herzlichen Dank für diese schöne Überraschung! 🥰

Cons:

Am Abend und während der Nacht hörten wir allerdings immer wieder Schritte, was etwas störend war.

2026-10-22 • via Nuitee
M
Márcia • couple • br
9
2026-10-21 • via Nuitee
S
Simone • solo_traveller • ch
9
2026-10-21 • via Nuitee
S
Sonia • extended_group • ch
10
Très bon hôtel pour un séjour en famille
Pros:

Le personnel d'accueil, le petit dejeuner très copieux et varié, les commodités à disposition (parking, transports publics, centre commercial, Bernacqua)

Cons:

L'absence d'un frigo en chambre.

2026-10-21 • via Nuitee
M
Morgane • couple • ch
7
Pros:

L’accès au centre commercial facile et le parking

Cons:

Les chambres devraient être rénovées

2026-10-20 • via Nuitee
J
Julien • family_with_children • ch
10
2026-10-14 • via Nuitee
R
Raffaele • couple • it
8
2026-10-14 • via Nuitee