Palazzo Gattini - VRetreats

Hotels
9.4 (436 reviews)
Piazza Duomo, 13/14 , Matera , it

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Comfortable rooms
Quality amenities
Cons:
High expectations for breakfast options
Needs better SPA booking options

Categories

Cleanliness
9.38
General sentiment indicates a clean and well-maintained property.
Service
9.75
Many reviews highlighted the excellent and accommodating staff.
Location
9.69
Consistently praised for its amazing location.
Room Quality
9.44
Rooms noted as beautiful and comfortable.
Amenities
9.17
Spa and facilities were enjoyed, though some mentioned requests for improvements.
Value for Money
9.23
High quality experience correlating with hotel standards.
Food and Beverage
8.98
Food quality is praised, but breakfast options received mixed feedback.
Overall Experience
9.55
Overall very positive experiences reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Unique Stone Bathrooms
Palazzo Gattini Luxury Hotel stands out with its unique rooms featuring stone bathrooms, adding a touch of luxury and authenticity to your stay.

Former Cisterns Spa
Immerse yourself in relaxation at the spa set in the former cisterns, boasting a thermal pool where you can unwind and rejuvenate after a day of exploring Matera.

Regional Dining Experience
Indulge in a culinary journey at Le Bubbole Restaurant, offering a variety of regional dishes from Basilicata in three different charming settings, including a terrace with stunning views of the Sassi.

Experience luxury, relaxation, and regional cuisine at Palazzo Gattini Luxury Hotel. Book now to secure your stay at this enchanting UNESCO World Heritage Site property.

Important information:

There is an additional charge of EUR 30 per person to use the spa.
Spa treatments must be requested in advance. Children younger than 14 years are not allowed in the spa.

Please note that this property is set in a restricted traffic area. Access by car is allowed for loading and unloading of luggage only, and for a limited time.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BRI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

9.4
Based on 436 reviews
Cleanliness: 9.38
Service: 9.75
Location: 9.69
Room Quality: 9.44
Amenities: 9.17
Value for Money: 9.23
Food and Beverage: 8.98
Overall Experience: 9.55
G
Gregory couple ch
3
Lamentable
Pros:

Le chauffeur et les réceptionnistes

Cons:

Première chambre avec moisissures, la deuxième était sale (chaise et tables), restaurant non accessible sans informations au préalable

Le pire hôtel 5 étoiles des 10 dernières années et j’en fait beaucoup

2026-05-17 via Nuitee
G
Gabriele couple it
10
Personale attento e discreto , alta professionalità
Pros:

Il palazzo meraviglioso come struttura e la posizione straordinaria

2026-05-13 via Nuitee
C
Christine solo_traveller us
10
Exceptional!!
Pros:

The location and staff were fantastic, and also absolutely loved our room! The tub was the size of a large jacuzzi, and the were views amazing from every window and even better from the balcony. Truly a memorable experience, celebrating my husband’s 60th birthday and our 34th wedding anniversary. Thank you Palazzo Gattini!

Cons:

N/a

2026-05-07 via Nuitee
M
Miguel couple ar
9
Excelente hotel para parar 2 noches en matera
Pros:

Excelente hotel en un viejo palacio de 500 años

Cons:

Solo q no esté incluido el spa en el
Precio, el resto de primera

2026-05-02 via Nuitee
N
Nora couple fr
10
Parfait
Pros:

Le cadre magnifique et l’emplacement.
Le bar offre une très belle vue.
La dame de la réception était très accueillante. Chaque client bénéficie d’un accueil personnalisé.

2026-05-02 via Nuitee
C
Carlos solo_traveller ar
8
2026-05-02 via Nuitee
C
Claudio couple ar
10
Excelente hotel - impresionante desayuno, atencion y gran ubicacion
Pros:

Brillante todo, no puedo decir que me gusto mas
Excelente ubicacion
Recomendable 100%

Cons:

Nada

2026-04-26 via Nuitee
L
Lisa couple gb
10
Absolutely beautiful hotel - 5* would highly recommend!!
Pros:

Loved everything about our stay at this hotel. It was faultless.
We were collected from the car park and brought to the hotel, our room was ready early and we were welcomed so warmly.
The hotel is in a super location by the cathedral with amazing views.
The staff at reception and breakfast are all so friendly and can’t do enough for you. Fabulous breakfast selection too.
The room had everything we needed and more - it was a perfect stay - thank you!!

2026-04-23 via Nuitee
M
Maria José couple es
10
Pros:

Todo

Cons:

Nada

2026-04-22 via Nuitee
A
André couple fr
10
Pros:

Emplacement exceptionnel

2026-04-21 via Nuitee
A
Anabela couple pt
9
Maravilhoso hotel de 5 estrelas, mas com péssimo pequeno almoço
Pros:

Adorei a localização, a decoração, o cheiro do hotel, a vista do quarto sobre o Duomo. Dão imensas e excelentes amenities, produtos excelentes. Maravilhoso, tudo excelente, um verdadeiro 5 estrelas. Os funcionários muito profissionais e um excelente serviço de shuttle. viajo muito para bons hoteis e este vai ficar na memória. Voltaria apesar da experiencia do pequeno almoço.

Cons:

O pequeno almoço foi pessimo tendo em conta o nivel do hotel. Uma decepção. Pouca variedade do buffet e produtos de qualidade média, nada ao nivel esperado nesse hotel. Até agua e manteiga tinhamos que pedir e não estava disponível no designado buffet. Mas o pior foi ter 3 empregados de pe, virados para a nossa mesa a olhar para nós enquanto comíamos. Achamos péssimo, uma pena num hotel tão bom.

2026-04-21 via Nuitee
D
David solo_traveller fr
10
Un merveilleux moments, le luxe n’est pas obstentoire… il s’exprime par la beauté des pierres mais aussi par l’élégance,
Pros:

Tout

2026-04-20 via Nuitee
L
Lylian couple fr
10
Extraordinaire !
Pros:

Tout

Cons:

Rien

2026-04-20 via Nuitee
L
laura couple it
8
Ottimo per la posizione
Pros:

Posizione centralissima
Hotel storico molto bello di fronte al duomo di Matera
Ottima colazione

Cons:

Stanze poco illuminate
Al totale del conto è stata aggiunta una percentuale “per lo staff”

2026-04-12 via Nuitee
A
Adam Daniel couple pl
10
One of the best small hotels in the World
Pros:

Obsługa oraz na najwyższym poziomie jak zawsze . Zarówno ciepłe przyjęcie przez recepcję jak i obsługa w restauracji oraz SPA jest miła , uprzejma ale również nie narzucająca się . Szczególne podziękowania dla Pana Davida który bardzo fachowo przedstawia produkty kulinarne regionu oraz dobiera wina do dań z dbałością i zaangażowaniem . Dziękuję serdecznie

2026-04-06 via Nuitee
V
Vito couple ch
10
Formidable a conseillé
Pros:

Le personnel à l’écoute et très professionnel ainsi explications claire
Et disponible

2026-04-04 via Nuitee
M
Maurizio couple it
9
2026-03-22 via Nuitee
E
Erika couple it
10
Pros:

Disponibilità al problem solving.
Un encomio particolare a Federica della sala colazioni .

2026-03-16 via Nuitee
A
Antonio couple it
8
rilassante
Pros:

camera spaziosa ed elegante

Cons:

essendo un 5 stelle il bar di sabato alle 23 me lo aspettavo aperto

2026-03-15 via Nuitee
D
Dina solo_traveller ae
10
2026-03-13 via Nuitee