Hotel Kap

Easy access

Terrible experience do not book here.. our flight got delayed so we arrived later than we had hoped. We tried to contact the hotel to let them know we would be late for check-in, and nobody responded. We arrived and rang the doorbell for 30 minutes with no answer, even with calling and messaging the hotel. We had to book another accomodation for the night. We then came back the next day to check in for our second night, and the hours for reception advertised as 9am-10pm. We arrived at 11am, and again rang the doorbell for 20 minutes, called and messaged with no response. We returned for the 3rd time at 6pm, same thing happened. Luckily, another guest was coming out of the hotel and we asked them help. They went inside to try and get a hold of the reception, and 20 minutes later they opened the door. There was no apologies, just excuses and saying we were "unlucky" that we rang when people weren't there. The reception then said that we should have called his personal number to get let in.. How were we supposed to have his personal number when we couldn't get into the hotel and talk to anybody? We wasted so much time and money trying to get in to this hotel. Especially for the price, just book somewhere where you know you will be able to sleep. The actual room was not too bad, but the service was ridiculous and I would rather not risk wasting my money

ABSOLUTELY DISGUSTING EXPERIENCE – AVOID AT ALL COSTS!

I stayed ONE NIGHT at Hotel Kap and it was a NIGHTMARE from start to finish. They gave me a key card FOR THE WRONG ROOM. Yes, you read that right. I was locked out ALL NIGHT. I spent hours outside the hotel, calling and calling — but guess what? There is NO RECEPTION at night and NO ONE picks up the phone. I even had OTHER TENANTS call on my behalf and they ignored EVERY SINGLE ONE OF US.

This is not just bad service. This is a COMPLETE DISGRACE.

When I finally managed to get someone the next day and asked for a basic compensation, they had the AUDACITY to be IRONIC, as if it was MY fault! Unbelievable arrogance and total lack of responsibility from both staff and management.

This is the WORST hotel I have EVER stayed in, run by people who clearly have no idea what professionalism or basic human decency is. If you value your time, your safety, and your sanity, do yourself a favor: STAY AWAY FROM HOTEL KAP.

I will be posting this review on EVERY SINGLE REVIEW PLATFORM — Google, TripAdvisor, Booking.com, everywhere — because people NEED TO BE WARNED. This place is a scam, and no one deserves to go through what I did

Dylan was so nice! So close to Heineken tour and lots of bars! Stairs are a bit steep but it’s what made it so fun!!

The property is very basic but clean. Would benefit from an internet connection especially for those traveling.

This property was located in a great spot for half museums and central spots. metro right there! staff was great. no bells or whitsles but a place to rest your head as you explore!

The scenery was nice, room was big and yeah great

Generally a good stay but steep stairs only for fit people

We booked because we thought that size was the only issue with these rooms. But that was not the only problem. We found bed bugs on the bath towel and in the bed. Thankfully we noticed before sleeping. We know that they were bed bugs because we checked their look from the internet. We immediately left. It was midnight and there was no one in the reception to verify the bed bugs. We tried to get a refund through Hotels but Kap denies that the hotel has bed bugs. I sent an email but got no answer. Therefore i am uploading the pictures for anyone who things of staying at this awful place, to decide themselves.

If you just need a bed in quiet area and something close to public transportation this is your spot but that’s about it.

Well located and great value for a couple of nights in the city

The hotel was all we needed, very clean and friendly staff!

Quiet area, very close to restaurants and bars, metro is 5min walk away. Clean room, towel change every morning, kind staff.

Hotel Kap is in a good location, with helpful and kind staff, I stayed for 3 nights on the ground floor, the room was very spacious, had a working refrigerator, hot showers, gopd restaurants near by in a quiet neighborhood, the only is was a few bugs flying around, i was bit by mosquito, I would recommend the hotel, no elevator.

All good

The pictures you see on different booking platforms does not represent reality. It’s small and really needs maintenance. It’s horrible. clogged sewers, lack of maintenance. paint needs a really refresh. But you will find super friendly staff

Staff was very helpful and kind.

Nice neighborhood very walkable location. Friendly staff. Minimalistic rooms but comfortable.

Good place to stay

Dylan was very helpful upon checkin. However, he did not arrive until after 10am. Two separate websites (Hotel Kap themselves and Expedia) specified that we would be able to leave our luggage beginning at 9am prior to check in. We were told they do not store luggage. Dylan was exceptional in going above and beyond to store our luggage and deliver it to our room when questioned regarding posted policies. Rooms are cleanly but tight. Well located for Heineken. Easy metro ride to Centraal Station.