Hotel Pension Excellence

Hotels
7.3 (3008 reviews)
Alser Straße 21 , Vienna , AT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location near attractions and public transport
Friendly and helpful staff (early check-in, reception assistance)
Private/covered parking available
Good value for money noted by several guests
Some rooms reported as clean and cozy with fridge
Cons:
Cleanliness issues: dirty/worn bathrooms, frayed towels, inconsistent cleaning
Breakfast poor: limited selection, not replenished, stale bread reported
Some rooms/bathrooms need renovation
Garage parking limited/tight
Occasional amenity faults (e.g., fridge not working) though sometimes resolved

Categories

Cleanliness
5
Multiple guests reported poor cleanliness: bathrooms described as worn/dirty, towels frayed and not regularly changed, rooms sometimes not cleaned during stay.
Service
9
Staff repeatedly described as friendly and helpful (early check-in allowed, reception assistance and printing, 'personal amabil'), which positively influenced stays.
Location
9.5
Consistently praised for very good location — within walking distance to major attractions (Votivkirche, Hofburg, Rathaus), close to public transport and convenient for sightseeing.
Room Quality
6.8
Mixed reports: some rooms described as clean and cozy with working fridge, others had worn bathrooms or minor maintenance issues; overall average room condition is acceptable but uneven.
Amenities
7.8
Noted amenities include private/covered parking (paid) and in-room refrigerators; parking availability is limited/tight in the garage but amenities are generally useful.
Value for Money
8
Several guests explicitly noted good price–performance and satisfaction with what was offered for the price.
Food and Beverage
4.5
Breakfast criticized in multiple reviews: limited selection, items not replenished, bread described as stale; overall F&B quality is a clear weakness.
Overall Experience
7.8
Overall impressions are mixed: location and helpful staff often save the stay despite cleanliness and breakfast issues; some guests enjoyed a pleasant weekend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:49

Property Description

Historic Art Nouveau Building in Josefstadt District
Located opposite the University Campus, Pension Excellence is a charming 4-star guesthouse offering a unique stay experience in Vienna. Enjoy the convenience of being just a 5-minute walk from Vienna’s Town Hall, the Schottentor/Universität Underground Station, and the Ringstraße boulevard.

Comfortable and Modern Rooms
Experience a comfortable stay in our non-smoking rooms equipped with adjustable air-conditioning, soundproof windows, flat-screen cable TV, minibar, safe, and allergy-friendly wooden floors. Relax on leather box-spring beds and rejuvenate in the modern bathrooms.

Buffet Breakfast and Wellness Centre
Start your day with a delicious buffet breakfast in the elegant breakfast room. Benefit from a 24-hour reception and the option of underground parking. Additionally, unwind at the fitness and wellness centre located in the same building at reduced rates.

Book your stay at Pension Excellence for a memorable Vienna getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Location

Guest Reviews

7.3
Based on 3008 reviews
Cleanliness: 5
Service: 9
Location: 9.5
Room Quality: 6.8
Amenities: 7.8
Value for Money: 8
Food and Beverage: 4.5
Overall Experience: 7.8
C
Celia • extended_group • es
8
2026-09-19 • via Nuitee
R
Rass • solo_traveller • il
5
2026-09-18 • via Nuitee
S
Sandra • extended_group • de
2
Es war ok aber muss nicht nochmal sein
Pros:

Die Lage

Cons:

Sauberkeit könnte besser Frühstück sag nicht gut aus ich finde das es nicht den 4 Sterne gerecht wird

2026-09-15 • via Nuitee
J
Juan • solo_traveller • es
10
2026-09-15 • via Nuitee
M
Martin • extended_group • de
5
Lage gut, viele Dinge sind verbesserungswürdig.
Pros:

Die Lage ist sehr gut, um die Innenstadt, zu Fuß oder zwei Haltestellen mit der Straßenbahn, zu erreichen.

Cons:

Die von uns erwartete Sauberkeit war nicht überall gegen (Staub auf Wohnzimmertisch, vor der Fenstern. Das Frühstücksangebot war nicht überzeugend, innerhalb von 7 Tagen gab es keinen Wechsel, Brötchen schienen vom Vortrag wieder auf den Tisch gekommen sein. Straßenlärm war bis tief in die Nacht vorhanden (kein Verschulden des Hotels).

2026-09-14 • via Nuitee
C
Claus • couple • at
7
Gute Erreichbarkeit. Beim Frühstück war alles vorhanden.
Pros:

Gute Erreichbarkeit

Cons:

Sauberkeit im Badezimmer.
Das Personal war recht freundlich, aber erst wenn man voran grüßte.
Das Brot war nur aufgebacken, und nicht jeden Tag frisch.

2026-09-14 • via Nuitee
O
outsider69 • solo_traveller • hr
7
2026-09-14 • via Nuitee
F
Franziska • couple • de
7
Für einen Kurztrip nach Wien vollkommen in Ordnung
Pros:

Bequeme Betten

Cons:

Keine Minibar, kleiner Fernseher

2026-09-14 • via Nuitee
G
Gunay • extended_group • az
1
Hayal kırıklığı
Pros:

Hiç bir şeyi beğenmedim odalar çok kötü idi,

Cons:

Konumu şehir merkezine uzaktı

2026-09-13 • via Nuitee
S
Swapna • solo_traveller • in
10
2026-09-12 • via Nuitee
V
Victoria • solo_traveller • md
10
Just as it shall be a place for work stay.
Pros:

Clean, quite, sustenabile to public transportation.

2026-09-12 • via Nuitee
S
Swapna • solo_traveller • in
10
Pros:

Excellent location, food outlets right below hotel, central Vienna, main street, good connectivity for all modes of transport, good staff, good room sizes.

2026-09-12 • via Nuitee
A
Alexander • solo_traveller • il
8
2026-09-10 • via Nuitee
K
Kamil • couple • pl
10
Stylowa kamienica.
Pros:

Hotel w starej kamienicy. Klimatyczny, obrazy, stylowa klatka schodowa. Czysto, żadnych owadów.
Najważniejsze atrakcje w zasięgu spaceru, choć nie blisko ( około 3000 kroków ). Tramwaj ma przystanek przed hotelem, nie korzystaliśmy. Śniadania bez przepychu ale wystraczające i wybór duży. W bliskiej okolicy kilka kawiarni, restauracji i barów, być może z powodu bliskości Uniwersytetu. Podobała nam się całodobowa recepcja.
Na parkingu w podziemiach hotelu były wolne miejsca parkingowe, więc parkowaliśmy komfortowo. Z udogodnień przydatny jest sejf w pokoju oraz czajnik elektryczny, kawa, herbata.

2026-09-10 • via Nuitee
J
Jessica • couple • it
9
Hotel in buona posizione, comodo per visitare Vienna e raggiungere facilmente le principali attrazioni. La camera era pu
2026-09-10 • via Nuitee
E
Evelyne • solo_traveller • fr
8
2026-09-10 • via Nuitee
Бахаттин • solo_traveller • tr
8
2026-09-08 • via Nuitee
S
Silvie • solo_traveller • cz
10
2026-09-08 • via Nuitee
E
Eva • couple • si
7
It was nice.
Pros:

Breakfast was good, it was clean. The staff was nice. Parking was alright (a bit pricey).

Cons:

It was very hot and they forgot about 1 person.

2026-09-07 • via Nuitee
R
Richard • solo_traveller • us
10
2026-09-07 • via Nuitee