Hotel Pension Excellence

Hotels
7.3 (2973 reviews)
Alser Straße 21 , Vienna , at

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent central location near attractions and public transport
Friendly and helpful staff (early check-in, reception assistance)
Private/covered parking available
Good value for money noted by several guests
Some rooms reported as clean and cozy with fridge
Cons:
Cleanliness issues: dirty/worn bathrooms, frayed towels, inconsistent cleaning
Breakfast poor: limited selection, not replenished, stale bread reported
Some rooms/bathrooms need renovation
Garage parking limited/tight
Occasional amenity faults (e.g., fridge not working) though sometimes resolved

Categories

Cleanliness
5
Multiple guests reported poor cleanliness: bathrooms described as worn/dirty, towels frayed and not regularly changed, rooms sometimes not cleaned during stay.
Service
9
Staff repeatedly described as friendly and helpful (early check-in allowed, reception assistance and printing, 'personal amabil'), which positively influenced stays.
Location
9.5
Consistently praised for very good location — within walking distance to major attractions (Votivkirche, Hofburg, Rathaus), close to public transport and convenient for sightseeing.
Room Quality
6.8
Mixed reports: some rooms described as clean and cozy with working fridge, others had worn bathrooms or minor maintenance issues; overall average room condition is acceptable but uneven.
Amenities
7.8
Noted amenities include private/covered parking (paid) and in-room refrigerators; parking availability is limited/tight in the garage but amenities are generally useful.
Value for Money
8
Several guests explicitly noted good price–performance and satisfaction with what was offered for the price.
Food and Beverage
4.5
Breakfast criticized in multiple reviews: limited selection, items not replenished, bread described as stale; overall F&B quality is a clear weakness.
Overall Experience
7.8
Overall impressions are mixed: location and helpful staff often save the stay despite cleanliness and breakfast issues; some guests enjoyed a pleasant weekend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-12 23:49

Property Description

Historic Art Nouveau Building in Josefstadt District
Located opposite the University Campus, Pension Excellence is a charming 4-star guesthouse offering a unique stay experience in Vienna. Enjoy the convenience of being just a 5-minute walk from Vienna’s Town Hall, the Schottentor/Universität Underground Station, and the Ringstraße boulevard.

Comfortable and Modern Rooms
Experience a comfortable stay in our non-smoking rooms equipped with adjustable air-conditioning, soundproof windows, flat-screen cable TV, minibar, safe, and allergy-friendly wooden floors. Relax on leather box-spring beds and rejuvenate in the modern bathrooms.

Buffet Breakfast and Wellness Centre
Start your day with a delicious buffet breakfast in the elegant breakfast room. Benefit from a 24-hour reception and the option of underground parking. Additionally, unwind at the fitness and wellness centre located in the same building at reduced rates.

Book your stay at Pension Excellence for a memorable Vienna getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Location

Guest Reviews

7.3
Based on 2973 reviews
Cleanliness: 5
Service: 9
Location: 9.5
Room Quality: 6.8
Amenities: 7.8
Value for Money: 8
Food and Beverage: 4.5
Overall Experience: 7.8
E
Evalyn • solo_traveller • us
10
2026-08-22 • via Nuitee
M
MARIE • couple • fr
8
2026-08-22 • via Nuitee
L
Lerch • solo_traveller • at
8
2026-08-22 • via Nuitee
L
L Mon • solo_traveller • mm
8
2026-08-22 • via Nuitee
A
Andrzej • family_with_children • pl
8
2026-08-21 • via Nuitee
S
Simonetta • solo_traveller • it
7
2026-08-21 • via Nuitee
R
Romina Paola • solo_traveller • it
9
Struttura comoda e pulita
Pros:

Stanza molto comoda e pulita

Cons:

Non c'era nessuno per fare il check out. Sono andata a cercare io una persona che preparava la colazione per lasciare la chiave

2026-08-20 • via Nuitee
H
Heike • solo_traveller • de
7
2026-08-19 • via Nuitee
M
Mária • family_with_children • hu
10
Összességében rendben volt a szállás.
Pros:

Kényelmes, jól felszerelt apartman.

Cons:

A légkondit nem mertük használni, mert nem volt a penésztől kitakaritva. Nyitott ablaknál zajos.

2026-08-19 • via Nuitee
A
Alevtyna • couple • ua
7
2026-08-18 • via Nuitee
A
Arne • solo_traveller • de
8
2026-08-18 • via Nuitee
F
Francesca • family_with_children • it
6
Normale
Pros:

La grandezza della stanza

Cons:

Poco pulita e non comoda alla metropolitana

2026-08-17 • via Nuitee
M
Marlena • solo_traveller • pl
10
Pros:

Świetna lokalizacja, miła obsługa, bardzo ładny hotel, czysty i schludny

2026-08-17 • via Nuitee
M
Maurizio • solo_traveller • it
8
2026-08-17 • via Nuitee
M
marco • family_with_children • it
5
Ottima posizione pessima colazione
Pros:

Posixione dell'hotel è spazio della stanza

Cons:

Colazione pessima, il primo giorno alle 7 neanche era presente

2026-08-17 • via Nuitee
M
millicent • couple • mt
8
Our over all experience was good.
Pros:

The reception staff were very helpful.

Cons:

The price was a little bit high considering that our stay was just for 2 days .

2026-08-16 • via Nuitee
C
Christoph • couple • de
8
Charmante Pension in einem schönen Wiener Viertel
Pros:

Charmante Etagen-Pension in einem schönen Altbau. Freundliches Hotel-Team, gute Betten, modernes Bad, Klimaanlage im Zimmer - das war an den heißesten Tagen des Jahres in Wien eine Wohltat! Die Lage in einem belebten "normalen" Viertel an der Grenze zwischen den Bezirken Josefstadt und Alsergrund mit netten Geschäften und Lokalen, wo sich nicht alles um Tourismus dreht. Die Innenstadt ist trotzdem schnell zu Fuß oder per Tram erreichbar.

2026-08-16 • via Nuitee
V
Valérie • family_with_children • fr
4
Déception
Pros:

L'emplacement de l'hotel. Transports en commun à proximité

Cons:

Petit déjeuner insuffisant au niveau sucré. Serviettes de toilette déchirées. Chambre vétuste. Ne merite pas du tout les 4 étoiles

2026-08-16 • via Nuitee
C
C. Steffen • solo_traveller • de
10
Perfekte Preisleistung
Pros:

Super Lage, alles sauber, sogar eine Garage, die man für 20€ die Nacht dazubuchen kann.

Cons:

Es hab keinen Klodeckel, das war aber wirklich das einzige Manko.

2026-08-16 • via Nuitee
V
Volker • solo_traveller • de
8
2026-08-16 • via Nuitee