The PENZ Hotel

Hotels
9 (3329 reviews)
Adolf-Pichler-Platz 3 , Innsbruck , at

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Children allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Excellent breakfast
Cons:
Noise issues
Cleanliness concerns
Overpriced amenities

Categories

Cleanliness
8.39
Some complaints about cleanliness levels, particularly in wellness facilities.
Service
9.86
Staff were noted to be very helpful and friendly.
Location
9.4
Excellent location near city center, highly praised by multiple guests.
Room Quality
8.35
Mixed reviews; some rooms were noted to be noisy and lacking features.
Amenities
8.88
Amenities are generally positive, but some guests noted missing items like free water.
Value for Money
8.34
Considered overpriced by some guests given the room conditions.
Food and Beverage
9.39
Breakfast and dining options received high praise for quality and variety.
Overall Experience
9.36
Overall a very positive experience for most guests despite some criticisms.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 21:54

Property Description

Modern Design and Luxurious Hospitality
Experience a blend of modernity and luxury at The PENZ, Innsbruck's first design hotel. Enjoy a perfect ambience for relaxation, rejuvenation, and focused work in a traditionally hospitable setting.

The 5th Floor Experience
Indulge in the panoramic views and culinary delights at the American Bar and breakfast restaurant on the hotel's rooftop. Savor a delicious breakfast featuring exotic fruits, sparkling wine, salmon, and other tasty specialties while soaking in the stunning scenery.

Central Location and Architectural Gem
Conveniently situated in the heart of Innsbruck, The PENZ stands as an architectural jewel, enriching the cityscape. Every detail of your stay is meticulously crafted to ensure a memorable experience.

Book now to immerse yourself in luxury and sophistication at The PENZ Hotel.

Important information:

If you arrive with children, please inform the property about their number and age. You can use the Special Requests box when booking or contact the property directly.

Please note that The PENZ Hotel may pre-authorize the guests' credit cards.

Please note that the rooms are strictly nonsmoking.

Please note that there is no on-site parking but the Rathausgalerie is a public parking garage located directly under the hotel.

When booking 4 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 16 per day.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 3329 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
M
mariusz • family_with_children • pl
10
2026-06-27 • via Nuitee
S
Sauro • solo_traveller • it
9
2026-06-26 • via Nuitee
F
Florian • solo_traveller • at
9
Pros:

Das Frühstück ist fantastisch, die Lage top, Personal sehr freundlich

2026-06-25 • via Nuitee
B
Bela • couple • de
8
Pros:

Csodàlatos reggeli, nagyon jó elhelyezkedés

Cons:

Nagyon gyenge volt a Wifi a szobàban, hasznàlhatatlan!

2026-06-23 • via Nuitee
A
Anna Elisabeth • family_with_children • at
9
2026-06-21 • via Nuitee
A
Avital • solo_traveller • il
10
Pros:

בילינו שם סופש. המיקום היה מעולה, חניה צמודה( בתשלום הוגן)!!
כל מה שמעניין אותנו היה במרחק הליכה. גודל החדר טוב מאוד. מאובזר כמו שצריך.
הצוות אדיב, שירותי מאוד.
המעלית עם הנוף מהממת, גם המרפסת של חדר האוכל!
וארוחת הבוקר מעולה!!מומלץ מאוד!

2026-06-21 • via Nuitee
C
Carlos Osvaldo • solo_traveller • ar
10
Pros:

Ubicación y desayuno

2026-06-20 • via Nuitee
J
Jens • couple • de
10
2026-06-19 • via Nuitee
G
Georg • solo_traveller • ch
10
2026-06-18 • via Nuitee
M
Monika • solo_traveller • ch
9
2026-06-18 • via Nuitee
T
TETSUO • solo_traveller • jp
9
2026-06-18 • via Nuitee
S
Sigrid • solo_traveller • de
8
Super für einen Kurztrip
Pros:

Sehr zentral gelegen
Das tolle Frühstück, besonders das leckere Obst

Cons:

Die Badewanne im Bad

2026-06-17 • via Nuitee
J
Jens • solo_traveller • de
9
2026-06-17 • via Nuitee
U
Ulrich • couple • ch
10
2026-06-16 • via Nuitee
C
CLIVIAMG • Couples
10
A perfect stay in the heart of Innsbruck – exceptionally wheelchair‑friendly and truly outstanding staff
Pros:

We stayed at The Penz from 8–14 June 2026, and our experience could not have been better.
The location is absolutely ideal – just around the corner from Maria‑Theresien‑Strasse and the Old Town.

The hotel is very wheelchair‑friendly. We were offered an accessible room, but my husband preferred a room with a bathtub, and even the standard room had more than enough space for his mobility scooter. Everything was easy, comfortable and thoughtfully arranged.

A very special thank‑you goes to Ms. Vittoria, who helped us with extraordinary patience, experience and kindness during a difficult Lufthansa situation. The hotel was not obliged to assist us at all, yet she went far beyond anything we expected. We are deeply grateful.

Our thanks also go to the rest of the reception team – Mr. Marvin Pensi, Joshua, Ms. Remi and Ms. Angel – all of whom were consistently warm, attentive and genuinely helpful.

Breakfast on the 5th floor was a daily highlight. The selection is excellent, including exotic fruits, and eggs can be prepared exactly as you like them. I love poached eggs, and they were perfect every morning.
A heartfelt thank‑you to Mr. Christopher, the kindest and most charming breakfast manager one could wish for. And also to Mrs. Büchele, Craig, Leon Lucas, and many others whose names we unfortunately did not catch – every single person contributed to a wonderful start to the day.
The 5th‑floor bar is also lovely — a bit on the expensive side, but very stylish with a fantastic view over Innsbruck. A great place to end the evening.

We will definitely return to The Penz and can recommend it wholeheartedly to anyone visiting Innsbruck.
A beautiful hotel, an unbeatable location, and a team that truly cares.

2026-06-15 • via Tripadvisor
G
Gabriele • couple • de
9
Tolles Hotel
Pros:

Die zentrale Lage, die freundlichen Mitarbeiter und ein außergewöhnlich tolles Frühstück. Ebenso eine schöne Roof Top Bar

2026-06-14 • via Nuitee
C
cheryltB9929DJ • Solo travel • Tuscaloosa, Alabama
10
World class breakfast
Pros:

Lovely hotel with super friendly and helpful staff. The bar space is beautiful and the breakfast is world class! Hotel breakfasts are usually boring. I’m not sure how they do all this fresh food with sparkling white wine included! With a panoramic view! Rooms are modern but a bit small but otherwise great experience.

2026-06-13 • via Tripadvisor
נעמי • solo_traveller • il
10
2026-06-13 • via Nuitee
S
Siegfried • couple • at
9
Pros:

Top Lage in der Innenstadt, sehr gutes Frühstück, freundliches Personal

2026-06-13 • via Nuitee
N
NINA • couple • il
8
סה״כ היה בסדר.
Pros:

המיקום היה מעולה ! חדר אוכל וארוחת בוקר יוצאת מהכלל

Cons:

את החדר פחות מזמין.

2026-06-13 • via Nuitee