Best Western Plus Hawthorne Terrace Hotel

Hotels
Best Western
8.8 (731 reviews)
3434 North Broadway , Chicago , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Friendly staff
Cons:
High parking fees
Loud heating units
Unclean towels

Categories

Cleanliness
8.13
Some reviews mentioned unclean towels and issues with maintenance.
Service
9.6
Positive sentiments regarding staff assistance and hospitality; some issues with staff rudeness.
Location
9.64
Great location mentioned in multiple reviews.
Room Quality
8.59
Overall satisfaction with room comfort, but some noise issues reported.
Amenities
8.62
Basic amenities met expectations, some guests noted a lack of coffee service.
Value for Money
8.08
Mixed feelings on value with high parking fees and additional charges.
Food and Beverage
8.63
Breakfast had both positive and negative feedback.
Overall Experience
9.1
Overall experience was good despite some minor problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:43

Property Description

Historic Charm and Modern Comfort

Convenient Location: Situated just a short walk from Wrigley Field and the Red Line train, our hotel offers easy access to downtown Chicago.

Relaxation and Convenience: Unwind in our glass-enclosed hot tub or enjoy contemporary rooms with free Wi-Fi, flat-screen TVs, and complimentary bottled water.

Amenities Galore: Stay fit in the on-site gym, benefit from 24-hour concierge services, and start your day with a delicious continental breakfast.

Escape to our historic yet modern hotel for a memorable stay in Chicago. Book now to experience the perfect blend of comfort and convenience at Best Western Hawthorne Terrace.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Fees may be applicable for the airport shuttle.

Room service is available on a limited basis, please inquire at front desk upon arrival for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 29.50 per day.

Location

Property Accessibility

Total Disability Score: 53.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 731 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
B
Brice solo_traveller us
10
2026-07-25 via Nuitee
B
Barbara solo_traveller us
9
Pros:

Quaint atmosphere, lovely hotel. Was here for Cubs game, location great

Cons:

Nothing

2026-07-24 via Nuitee
K
Katie family_with_children us
9
2026-07-23 via Nuitee
D
Dale family_with_children us
8
Good water pressure. Quiet room.
Pros:

. I ate out and didn’t bother

Cons:

Could have had light blocking curtains or shades on windows in addition to the shutters.

2026-07-21 via Nuitee
R
Robteach524 Family Brecksville, Ohio
10
Nice place to stay near Wrigley Field and the red line
Pros:

Paid $250 to be close to Wrigley Field and a 15/20 minute walk close to the red line. For Chicago standards and booking at the very last minute tI would say that’s pretty good. Great job of having really nice hot tub. After a long day of traveling I was excited that it was clean, hot and it actually worked! A shout out to maintenance worker… I believe his name was Isaac helped me get it working… at first we thought it was not, and then he did something and got the jets going for me! I don’t know if it was because we were in Chicago that they gave us a little extra luxuries compared to other best Wester pluses. Very nice shampoo and conditioner built in the nice walk in glass shower, comfortable bed and pillowy and plenty of space (luggage rack) to put your suitcase. Cute little courtyard tops it off when you enter the place.

2026-07-15 via Tripadvisor
R
Rinehart couple us
8
Excellent stay in Boystown
Pros:

Walkable to everything we were interested in. Also the gym was really quite good with sauna and whirlpool.

Cons:

It was an expensive stay over a holiday weekend.

2026-07-09 via Nuitee
F
Five couple us
9
Pros:

Room was nice & clean. Bed was very comfortable, bedding was soft, not scratchy like other places. Liked the flooring - not carpet like other places. Air conditioning worked well & temp was comfy.

Cons:

For those not "versed" with Chicago parking - it would be nice if it stated somewhere prominently on the website that you have to pay for parking. We didn't realize that until our daughter asked us if it was included (she lives there). Just assumed it was part of the cost when staying there. Would like to have stayed longer but w/the cost of daily parking just wasn't feasible.

2026-07-08 via Nuitee
F
Florentino family_with_children us
10
2026-07-07 via Nuitee
L
Lori family_with_children us
10
2026-07-02 via Nuitee
L
louiella solo_traveller us
10
Pros:

Staff are very nice. Room is clean and spacious.

2026-06-27 via Nuitee
M
Mellett couple us
10
Pros:

It was very nice and super cute on the inside!

Cons:

N/A

2026-06-25 via Nuitee
J
Janet Malia couple us
9
2026-06-24 via Nuitee
C
Cindy couple us
10
2026-06-22 via Nuitee
M
Milagros family_with_children us
10
Our stay was fabulous!
Pros:

Its location cleanliness breakfast choices staff room spacing was exceptional.

Cons:

Nothing

2026-06-20 via Nuitee
D
Derrick couple us
8
A good location, clean and well run, we would pick again.
Pros:

Clean room and the offer to not clean daily were great for us.

Cons:

The coffee at breakfast was very weak. We had to run down to Starbucks for the second morning. The breakfast kitchen is a bit cramped.

2026-06-18 via Nuitee
G
Gustavo couple us
10
2026-06-17 via Nuitee
F
Florentino family_with_children us
8
Pros:

Good parking

Cons:

I

2026-06-16 via Nuitee
M
McKay couple us
6
Was fine for one night but would not have wanted to stay more.
Pros:

Good location, nice courtyard.

Cons:

I paid a fortune - beds were too soft, sheets uncomfortable and the AC went on and off all night long and was very loud, even with 2 white noise machines going in room.

2026-06-16 via Nuitee
C
Clark solo_traveller us
10
The staff took care of us, held our luggage for us while sightseeing prior to check in. They also let us use their umbre
Pros:

Close to Wrigley Field, in safe nice neighborhood.

2026-06-12 via Nuitee
A
Antonio solo_traveller mx
10
2026-06-12 via Nuitee