Best Western Plus Hawthorne Terrace Hotel

Hotels
•
Best Western
8.8 (699 reviews)
3434 North Broadway , Chicago , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Comfy rooms
Friendly staff
Cons:
High parking fees
Loud heating units
Unclean towels

Categories

Cleanliness
8.13
Some reviews mentioned unclean towels and issues with maintenance.
Service
9.6
Positive sentiments regarding staff assistance and hospitality; some issues with staff rudeness.
Location
9.64
Great location mentioned in multiple reviews.
Room Quality
8.59
Overall satisfaction with room comfort, but some noise issues reported.
Amenities
8.62
Basic amenities met expectations, some guests noted a lack of coffee service.
Value for Money
8.08
Mixed feelings on value with high parking fees and additional charges.
Food and Beverage
8.63
Breakfast had both positive and negative feedback.
Overall Experience
9.1
Overall experience was good despite some minor problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 03:43

Property Description

Historic Charm and Modern Comfort

Convenient Location: Situated just a short walk from Wrigley Field and the Red Line train, our hotel offers easy access to downtown Chicago.

Relaxation and Convenience: Unwind in our glass-enclosed hot tub or enjoy contemporary rooms with free Wi-Fi, flat-screen TVs, and complimentary bottled water.

Amenities Galore: Stay fit in the on-site gym, benefit from 24-hour concierge services, and start your day with a delicious continental breakfast.

Escape to our historic yet modern hotel for a memorable stay in Chicago. Book now to experience the perfect blend of comfort and convenience at Best Western Hawthorne Terrace.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Fees may be applicable for the airport shuttle.

Room service is available on a limited basis, please inquire at front desk upon arrival for more information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ORD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 29.50 per day.

Location

Property Accessibility

Total Disability Score: 53.14
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Room Max Guests Number: 4
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.8
Based on 699 reviews
Cleanliness: 8.13
Service: 9.6
Location: 9.64
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.08
Food and Beverage: 8.63
Overall Experience: 9.1
A
Arlene • couple • us
10
Pros:

Location andcleanliness

Cons:

The gym equipment, specifically the bike, needs upgrading. Not a deal breaker.

2026-04-23 • via Nuitee
J
Jeanette • family_with_children • us
10
Pros:

perfect location, comfortable room. Staff was great at check in. Grab and go breakfast was super convenient.

2026-04-21 • via Nuitee
W
Waugh • extended_group • us
10
2026-04-13 • via Nuitee
L
Louise • family_with_children • gb
10
2026-04-11 • via Nuitee
S
Sean • family_with_children • ca
5
2026-04-09 • via Nuitee
D
David • solo_traveller • it
10
Pros:

tutto perfetto :-)

2026-04-08 • via Nuitee
S
Stacy • couple • us
5
2026-04-08 • via Nuitee
S
Shawn • family_with_children • us
10
Pros:

Fantastic Room Great Location

2026-04-01 • via Nuitee
J
Jose • couple • co
10
2026-03-31 • via Nuitee
N
Nicole • couple • us
7
Overall I would stay here in a pinch based on local events
Pros:

Close proximity to events

Cons:

The hotel room was not clean, zit pads on the floor. Bathroom floor dirty, breakfast hard boiled eggs were either rotten or overcooked.

2026-03-30 • via Nuitee
A
Alison • solo_traveller • us
7
Location location location but little more
Pros:

It was in a location I needed and the lobby was a very relaxing space

Cons:

The price for the time I stayed was higher than reflect the value of the facility. I might not have bothered to write the review but for this feature I’ve never before encountered in my travels: the shower had no way to adjust the water temp withkut getting splashed with cold water. Hard to picture? Seeing is believing…Spraying is believing.

2026-03-30 • via Nuitee
Y
Yamil • couple • pr
10
Felt like home stay. Cute lobby, friendly staff, vibrant neighborhood.
Pros:

Location, the looks of entering a home instead of a hotel, breakfast availability, comfortable bed.

2026-03-30 • via Nuitee
C
Carolyn • couple • us
9
Awesome
Pros:

Overall I enjoyed the property. It was clean, staff were friendly and helpful, and a good location for our visit.

2026-03-21 • via Nuitee
J
Jill • extended_group • us
8
Absolutely perfect, I’m from the UK and we were very happy with our accommodation
Pros:

Perfect location for what we wanted

Cons:

Great location

2026-03-21 • via Nuitee
J
Judith • couple • us
10
This hotel is newly renovated, very comfortable, and in a great location.
Pros:

We enjoyed the design of the spacious room with a kitchenette. We appreciated the modern decor and the high level of cleanliness.

Cons:

The room could be stocked with more coffee pods.

2026-03-19 • via Nuitee
C
Cynthia • solo_traveller • us
10
Pros:

So cute!

2026-03-19 • via Nuitee
P
Patricia • extended_group • us
9
Quaint, clean, and conveniently located to visit the Atheneum Theatre for Bernadette, the Musical.
Pros:

Beautiful, almost European feel, absolutely quaint lobby, immaculately clean room, hallways, etc., very friendly housekkeping staff and bfast hostess, safe neighborhood. Lots of choices for breakfast, good waffles!

Cons:

The desk personnell were a wee bit grumpy (surprisingly so) on Sunday morning and the parking price was very expensive especially when the spots were super small and the were lots of potholes and gravel, etc.

2026-03-03 • via Nuitee
M
Michael • couple • us
10
Worth it.
Pros:

It has its own unique charm. The beds are soooooo comfortable.

2026-02-26 • via Nuitee
O
Oilybohunk123 • Solo travel • Dallas, Texas
4
Was not a relaxing and restful stay!
Pros:

Where do I start? First I was given a room a room with a AC Heat unit where bearings were going on it. Who the heck did they ever expect to stay in that room? Went down to desk and she looked and was able to get me into another room. The room had a light burned out and a spot in the bath tub that was permanently engrained in the tub. It looked like someone’s throw up. I took a lap downstairs after getting settled and found the hot tub not working. The next morning I was awoken by hammering at 8am. I let it go as I was trying to cope with the whole situation and figured it would be over. It lasted all day till 4PM. Then that night someone blared music at 3am that woke me up. I called down to the desk and they were able to address the issue, they called me back to confirm. The next morning, Saturday, at 8am they were hammering again!! I called down to the desk to file a complaint around 10am. The desk clerk stated they were working on the room above me and would call me back after she would see what she could do. No call back, nothing. They continued hammering all day and nothing was ever done to assist me with the issue. This after the hot tub was broken again. I would have thought at least you could have done is credit a night for the horrendous stay, but nothing. I had a reservation for June that I’ve cancelled. I will probably never stay here again for all issues and customer service this place provided. Embarrassing for Best “Worst” Western to say the least.

2026-02-23 • via Tripadvisor
M
Maria • solo_traveller • us
10
Hotel was centrally located to family I was visiting. Lots of restaurants near by.
Pros:

Check in woman very pleasant.
Nice roaring fireplace in lobby.
Room was large and cozy.
Bed was very comfortable.
Hotel was quiet.
Breakfast was nice.
Loved the light for reading in bed.

Cons:

Bathroom sink drain was slow so water was building up in the sink. Not a big deal as it eventually went down.

2026-02-23 • via Nuitee