Hotel Heluan

Hotels
8.3 (2206 reviews)
Tržiště 41 , Karlovy Vary , cz

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
Golf course
See all facilities

Review Highlights

Pros:
Excellent central location, close to main attractions and springs
Helpful and accommodating staff (specific praise for Jiri and David)
Very good and varied breakfasts, praised by many guests
Spacious, bright and comfortable rooms
Charming historic building and attractive ambiance
Convenient self check-in / keyless access
Historic elevator noted as a positive feature
Good value for money
Cons:
Limited parking availability; hotel parking often full
No or poor air conditioning in some rooms (only a fan)
Occasional cleanliness shortcomings (balcony, one reviewer wanted cleaner room)
Leaking shower door reported
Safe initially malfunctioned for one guest (later resolved)
Minor suggestions for more vegetables/salad at breakfast

Categories

Cleanliness
7.6
Generally reported as clean (multiple reviews mention clean rooms and bathrooms), but some specific issues were noted (balcony needed cleaning, one reviewer said room could be cleaner, and a leaking shower door).
Service
9
Strong positive sentiment: staff repeatedly described as helpful and accommodating (specific praise for Jiri, David and reception/kitchen staff, assistance with parking and personal requests).
Location
9.3
Consistently highlighted as excellent — central location, close to springs and main boulevard, convenient for sightseeing with scenic views.
Room Quality
8
Rooms described as bright, spacious and comfortable with good furnishings and some large bathrooms; a few practical issues (shower door leak, lack of air conditioning in some rooms, safe initially malfunctioned).
Amenities
6.8
Mixed: attractive historic building and a nice old elevator, keyless access works well; negatives include no/poor air conditioning (only a fan), initial safe malfunction, limited parking availability and a leaking shower door.
Value for Money
8.6
Multiple reviewers explicitly stated good or best value for money and praised the price-quality ratio and the breakfasts for that value.
Food and Beverage
8.8
Breakfasts repeatedly described as very good, varied, filling and suited to tastes; some suggestions for more salad/vegetables but overall strongly positive.
Overall Experience
8.3
Overall very positive impression: charming 18th-century building, centrally located, friendly staff and good breakfasts, with some minor service/room issues that prevent a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 00:21

Property Description

Luxurious Accommodation
Hotel Heluan offers spacious and tastefully furnished rooms with stucco ceilings and majestic doors and windows. Enjoy the comfort of coffee and tea facilities, a mini-fridge, smart TV, and excellent WIFI in every room.

Convenient Location
Located in the heart of the spa area of Karlovy Vary, Hotel Heluan is within walking distance of popular attractions like the Castle colonnade and the Spring colonnade. Explore the town theatre and easily access the Diana Lookout Observation Tower via the nearby cable-car.

Unique Features
Experience nostalgia with our fully functional small elevator and indulge in a continental-style buffet breakfast at our restaurant. For added convenience, we offer contactless check-in and can arrange parking with advance notice.

Book now to experience the charm of Hotel Heluan in Karlovy Vary!

Important information:

Hotel Heluan is using mainly contactless check-in, you will receive instructions on how to check-in, on the day of your arrival via email/through Booking.com. In any case, contact Us.

On weekdays Monday until Thursday, we mainly use contacless check-in, reception is only available until 3PM. If you have any requests, let us know in advance.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: PRG

Location

Guest Reviews

8.3
Based on 2206 reviews
Cleanliness: 7.6
Service: 9
Location: 9.3
Room Quality: 8
Amenities: 6.8
Value for Money: 8.6
Food and Beverage: 8.8
Overall Experience: 8.3
J
JJoannaa • solo_traveller • pl
9
Świetny hotel.
Pros:

Bardzo klimatyczny hotel w samym centrum Karlovych Varów. Blisko do pijalni wody, restauracji itd. Pokój był duży, łóżko wygodne. Śniadania bardzo smaczne. Parking za opłatą ulice dalej, widzieliśmy go z okna hotelu.

2026-08-29 • via Nuitee
P
Pavel • family_with_children • sk
10
Heluan
Pros:

Vyborna lokalita, vyborne ranajky.

2026-08-29 • via Nuitee
P
Peter • family_with_children • sk
8
2026-08-28 • via Nuitee
L
Lyuben • couple • bg
9
2026-08-28 • via Nuitee
S
Stella • solo_traveller • cy
8
Pros:

Near in the city center

2026-08-27 • via Nuitee
D
Dirk • extended_group • de
9
Pros:

Super gutes Frühstück und tolle Lage!

2026-08-26 • via Nuitee
M
Michaela • family_with_children • cz
10
Vynikající lokalita, snídaně, čistota, personál.
Pros:

Líbilo se nám umístění hotelu, nachází se v docházkové vzdálenosti od hlavních památek. Hotel je čistý a nabízí vynikající snídaně. V hotelu potkáte moc milý personál. Líbil se nám i retro výtah.

2026-08-24 • via Nuitee
I
Isabel • couple • de
8
Pros:

Leckeres und vielfältiges Frühstück.

Cons:

Ein bisschen sauberer wäre schön gewesen. Aber allgemein gut

2026-08-24 • via Nuitee
B
BAlázs • family_with_children • hu
9
Pros:

Abszolút központi helyen található pár méterre a sétáló utcától és az egyik kolonádtól, de mégis csendes nyugodt . Reggeli nagyon választékos és nagyon finom volt. legközelebb is ezt a szállást választanánk, ár érték arányban nagyon jó

Cons:

A parkolóból egy kicsit nehézkes a felpakolás. kerülni kell a házak körül, de megoldható. a tetőtéri szobában volt egy kis kellemetlen szag érkezéskor..

2026-08-24 • via Nuitee
P
Pavel • couple • cz
9
2026-08-22 • via Nuitee
M
Markus • solo_traveller • de
10
2026-08-22 • via Nuitee
L
Ludmila • family_with_children • de
10
Pros:

Супер!!!

2026-08-22 • via Nuitee
J
Jade • solo_traveller • fr
8
Pros:

L emplacement, le petit déjeuner, la chambre propre et spacieuse
La possibilité de réserver une place de parking

Cons:

Le prix du parking est un peu cher

2026-08-21 • via Nuitee
B
Barb • couple • ca
9
Very nice hotel
Pros:

Location was great

Cons:

Nothing

2026-08-20 • via Nuitee
S
Sabine • solo_traveller • de
8
Pros:

Lage top, gute Hilfe beim Parkplatz, nostalgischer Fahrstuhl und nostalgischer Charme, große Zimmer
Preis-Leistung stimmte total! Einchecken mit Alfred-App funktionierte super!

Cons:

Das historische Bett war voller Ecken, an denen man sich mindestens 2x gestoßen hat. Der Kühlschrank war hilfreich, aber sehr laut. Toilettendeckel war nicht fest ansonsten top!

2026-08-20 • via Nuitee
S
Sabine • solo_traveller • de
8
2026-08-20 • via Nuitee
L
Lantai • solo_traveller • sk
10
2026-08-20 • via Nuitee
E
E.V.H. • couple • de
9
2026-08-19 • via Nuitee
G
Gleissberg • solo_traveller • de
10
Pros:

Sehr schöne Unterkunft Sehr gutes Frühstück

2026-08-19 • via Nuitee
M
Marion • family_with_children • de
9
Wir würden jederzeit wieder dort buchen.
Pros:

Zimmer super sauber, zwei Schlafzimmer, Frühstück war lecker und ausreichend, Lage sehr zentral, Parkplatz angeschlossen. Altbaucharme, der Aufzug war unser persönliches Highlight.

Cons:

Ein kleiner Wegweiser vom Parkplatz Richtung Hotel wäre hilfreich gewesen.

2026-08-19 • via Nuitee