Hotel Heluan

Hotels
•
Independent
8.2 (50 reviews)
Tržište 41, Karlovy Vary, 360 01 , Karlovy Vary , CZ
42-777662605

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Pets allowed

Facilities

Free breakfast
Free WiFi
24-hour front desk
Terrace
Luggage storage
Elevator
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Comfortable beds
Helpful staff
Quiet surroundings
Cons:
Limited amenities
Outdated room decor
Communication issues
Varied breakfast quality

Categories

Cleanliness
7.7
Guests generally appreciated the cleanliness of the rooms.
Service
7.9
Service was positively mentioned, but some guests had challenges with communication or check-in procedures.
Location
8.2
The hotel is well-located in the city center with easy access to key attractions.
Room Quality
7.6
Rooms were generally spacious and comfortable, although some guests felt they were outdated.
Amenities
7.2
A mixed review with some guests appreciating the gym and pool, while others noted the lack of certain services like a spa.
Value for Money
6.9
Opinions varied with some guests feeling the price was high for the offered services.
Food and Beverage
6.5
Breakfast received mixed reviews with complaints about limited choices and quality.
Overall Experience
7.8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-28 19:27

Property Description

Stunning Views and Convenient Amenities
At Hotel Heluan, take advantage of the terrace to soak in breathtaking views. Enjoy complimentary wireless internet and easily plan your activities with tour/ticket assistance.

Delicious Dining and Cozy Accommodations
Indulge in a satisfying meal at the hotel restaurant, and start your day with a complimentary buffet breakfast. Relax in one of the 15 guestrooms featuring modern amenities like minibars and flat-screen TVs.

Convenient Location in Karlovy Vary
Stay just steps away from Market Colonnade and Hot Spring Colonnade, with other attractions like Zámecké Lázně and Church of St. Mary Magdalene within reach. Explore the city with ease from our centrally located hotel.

Ready to experience luxury and convenience at Hotel Heluan? Find your perfect stay now.

Important information:

Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PRG

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Only dogs are allowed

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.2
Based on 50 reviews
Cleanliness: 7.7
Service: 7.9
Location: 8.2
Room Quality: 7.6
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 6.5
Overall Experience: 7.8
L
Lucie • extended_group • cz
10
2026-05-16 • via Nuitee
G
Gitta • couple • de
8
2026-05-16 • via Nuitee
I
iain • couple • gb
8
Good value, well located hotel
Pros:

Good value hotel in good location. Good size room and good breakfast

Cons:

Impersonal service

2026-05-16 • via Nuitee
I
Irene • extended_group • at
10
Wir hatten zwei schöne Tage
Pros:

Frühstück war Super, und die Lage war perfekt.

Cons:

Parkplätze waren schon belegt, da wir spontan gebucht haben.

2026-05-15 • via Nuitee
S
Sylwia • couple • pl
8
2026-05-15 • via Nuitee
D
Detlef • couple • de
8
Top Lage.
Pros:

Sehr geräumige Zimmer. Gutes Frühstück.

2026-05-14 • via Nuitee
B
BROUARD jean marc • solo_traveller • fr
9
2026-05-14 • via Nuitee
M
Miriam • solo_traveller • de
9
Pros:

Sehr zentral, tolle Räumlichkeiten!

2026-05-14 • via Nuitee
M
Maria • solo_traveller • pl
10
Extra
Pros:

Extra klimat ,ogromne pokoje, super wanna pyszne sniadania

Cons:

Parking dodatkowo platny

2026-05-13 • via Nuitee
V
Vladimir • solo_traveller • de
8
2026-05-13 • via Nuitee
M
Marie • couple • de
7
2026-05-12 • via Nuitee
M
Markéta • family_with_children • cz
10
Opakovaně jsme byli naprosto spokojeni. Rádi se opět vrátíme
Pros:

Všechno

Cons:

Nic

2026-05-11 • via Nuitee
Y
Yvette • solo_traveller • de
8
Pros:

Die Lage des Hotels ist super, nur mit dem fehlenden Parkplatz war ein kleines Ärgernis, sonst hat es uns gut gefallen, Frühstück ausreichend, evtl auch ein gekochtes Ei...alles sauber, Einrichtung bissel in die Jahre gekommen. Haben uns wohl gefühlt, gern wieder

2026-05-11 • via Nuitee
B
Bača • solo_traveller • cz
9
2026-05-10 • via Nuitee
M
Manu • solo_traveller • de
8
2026-05-08 • via Nuitee
J
Jakub • family_with_children • cz
10
Pros:

Poloha, vybaveni, čistota, teplo v pokoji.

2026-05-08 • via Nuitee
G
Gabriele • extended_group • at
6
Preis und Leistung sind in Ordnung
Pros:

Die Lage des Hotels ist sehr zentral und die Zimmer sind sauber

Cons:

Das Hotel ist sehr unpersönlich und es gibt kein Personal. Die Ausstattung ist minimalistisch.

2026-05-07 • via Nuitee
A
Ann • extended_group • ua
10
Все сподобалося. Рекомендую!
Pros:

Чудовий готель, смачні сніданки. Дуже гарні кімнати. Привітали з днем народження мою бабусю, підготували сюрприз на сніданок. Все було чудово.

2026-05-07 • via Nuitee
M
Magdalena • solo_traveller • pl
9
Pros:

Dostępny parking o co tam nie łatwo, dobra lokalizacja, duży apartament i łazienka, dobre śniadanie, czysto, telewizor ze smartem

2026-05-05 • via Nuitee
H
Hyunwon • solo_traveller • pl
9
친절한 직원분
Pros:

셀프체크인 이었지만 직원분이 친절하게 알려주셨어요.
위치가 정말 좋아서 어디든 쉽게 도보로 다닐수 있었어요.
조식도 맛있었어요.

Cons:

전용주차장이 없어 유료주차장에 주차하고
걸어와야 했어요.

2026-05-04 • via Nuitee