Hotel Villa del Carmen

Hotels
9.2 (73 reviews)
Mariscal Benavides, 215 , Arequipa , pe

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Comfortable Rooms
Friendly Staff
Good Location
Nice Amenities
Cons:
Need for Improvement in Cleanliness
Limited Breakfast Options
Maintenance Issues

Categories

Cleanliness
8.6
The cleaning of the rooms can improve, as noted in several reviews.
Service
9.57
Most reviews praised the staff's friendliness and responsiveness.
Location
10
Multiple reviews highlighted the excellent location near parks and historical areas.
Room Quality
8.56
Rooms are comfortable but some reviews mentioned issues with maintenance.
Amenities
9.59
Amenities like breakfast and parking received positive feedback.
Value for Money
9.05
Generally perceived as good value, although some mentioned mixed feelings about quality.
Food and Beverage
8.6
Breakfast options were found simple; room service satisfaction wasn't highlighted.
Overall Experience
9.6
Overall positive experiences detailed, with slight concerns mentioned in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:47

Property Description

Convenient Location in Arequipa
Located in the heart of Arequipa, Villa del Carmen is just a 5-minute walk to the historical center, offering easy access to the city's main attractions.

Comfortable Rooms with Views
The hotel's rooms boast large windows overlooking the lush gardens or the local park, providing a serene atmosphere for guests. Each room is well-appointed with modern amenities for a relaxing stay.

Exceptional Services and Facilities
Guests can indulge in a daily buffet breakfast, unwind by the fireplace in the lounge, and make use of convenient services like room service, laundry, and 24/7 reception. The hotel also offers free WiFi and private parking for a hassle-free experience.

Experience the charm of Villa del Carmen and book your stay now for a memorable Arequipa getaway.

Important information:

Based on local tax laws, Peruvian citizens (and foreigners staying more than 59 days in Peru) must pay an additional fee of 18%. To be exempt from this 18% additional fee (IVA), a copy of the immigration card and passport must be presented.

Please note both documents are required for fee exemption. Guests who are not able to present both documents will be required to pay the fee.

Foreign business travelers who require a printed invoice, will also be charged the additional 18% regardless of the length of their stay in Peru. This fee is not automatically calculated in the total costs for the reservation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AQP

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 14 years old stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed on request. No extra charges.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9.2
Based on 73 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.59
Value for Money: 9.05
Food and Beverage: 8.6
Overall Experience: 9.6
I
Irene couple es
8
Buenísima relación calidad-precio
Pros:

Está fuera del centro pero en un entorno muy tranquilo y seguro y caminando no se tarda nada.
Destaco también la ducha ya que la presión del agua y la temperatura son magníficas y eso es difícil de encontrar.
El personal fue muy amable con nosotros.

2026-07-21 via Nuitee
M
María extended_group pe
9
2026-07-20 via Nuitee
I
idoia solo_traveller es
10
2026-07-04 via Nuitee
C
Cristian Mateus solo_traveller br
10
Pros:

Conforto e bom atendimento.

2026-06-30 via Nuitee
K
Kenza couple fr
6
Bonnes infrastructures mais des progrès à faire
Pros:

- Le grand lit confortable
- Une bonne isolation (chambre au calme et il y fait bon)
- Le monsieur de la réception très gentil, qui n’a pas hésité à nous aider quand nous avions besoin d’aide

Cons:

- Nous avons été assez surpris (vu les commentaires précédents) de la distance entre l’hôtel et le centre (au moins 17min à pieds). Pour dîner le soir, il fallait prendre son courage à deux mains pour ressortir dans le centre car il n’y avait rien à proximité.
- Nous n’avions pas de wifi à l’arrivée et cela a duré plusieurs heures.
- La réceptionniste ne nous a rien expliqué à l’arrivée (il faut dire que personne ne parle anglais mais elle n’a même pas essayé). Elle nous a juste tendu 2 télécommandes sans explication. Elle ne nous a pas dit par exemple que le resto de l’hôtel fermait à 20h ni l’horaire de début du petit-dej.
- L’hôtel ne propose pas d’eau en libre service (3 soles la bouteille) donc pour l’écologie et le porte-monnaie c’est dommage.
- Le petit déjeuner est très limité et n’était pas complètement prêt à l’horaire d’ouverture.

2026-06-28 via Nuitee
Y
Yihan solo_traveller ca
10
Pros:

We had a great stay at this hotel. The staff were very friendly and welcoming throughout our stay. The location was excellent and convenient for exploring the area. The hotel was very clean, and the shower had strong, reliable hot water, which we really appreciated. Overall, we would definitely recommend this hotel.

2026-06-28 via Nuitee
I
idoia solo_traveller es
9
Pros:

Las camas, y el servicio de cocina

2026-06-23 via Nuitee
G
GILDA couple pe
9
Buena ubicación
Pros:

Ubicación y habitación cómoda y amplia

Cons:

El desayuno muy básico :(

2026-06-08 via Nuitee
I
Iryna solo_traveller ie
9
2026-05-25 via Nuitee
A
Annie couple fr
9
2026-05-25 via Nuitee
A
andrea solo_traveller cl
9
Pros:

Cómodo y limpio.

Cons:

El desayuno bufete desde las 7am, pero a.esa hora no hay mucho todo sale mas tarde

2026-05-17 via Nuitee
M
marty solo_traveller fr
8
Pros:

Nous aurions aimer que la chambre sois plus insonorisé , car on entend toute la rue , et oui au Pérou ils aiment leur claxon .

2026-05-11 via Nuitee
G
Gisel couple pe
10
Pros:

Muy agradable, especialmente por su ubicación cercana a un parque hermoso y tranquilo, con una vista encantadora. El personal es muy amable y atento, lo que hace la estancia aún más placentera. Además, tienen una mascota muy linda llamada Canela, que le da un toque especial al lugar. El desayuno es sencillo pero suficiente, con huevos revueltos, café, pan tres puntas y jugo. Aunque se encuentra un poco lejos del centro histórico, disfrutamos mucho caminar y así conocer más de Arequipa.

2026-05-04 via Nuitee
R
Rojas couple pe
10
Acogedor y reservado
Pros:

Silencioso y acogedor

Cons:

Estaban realizando reparaciones

2026-04-18 via Nuitee
U
Ulyana couple us
10
Pros:

Very spacious rooms, cleaned daily. The staff was extremely attentive and helped with even the smallest requests. They were always friendly and ready to assist, which made the stay especially comfortable.

Cons:

None

2026-04-12 via Nuitee
L
Leyla solo_traveller az
10
Pros:

Everything. Very close to the center, but in a quiet place facing a beautiful park with alpacas. Very helpful staff. We arrived after a very long night trip at 5 am long before the check in time and they let us check in. They let us use the dishes and eat our fruits from the market in their hall for the breakfast at night. The room was cleaned every day, was very big and clean with the biggest bed I had seen in hotels. I had a balcony facing the park. The breakfast was very good. The hot dish changed every day, the mango was delicious.

Cons:

Everything was perfect

2026-04-11 via Nuitee
J
Julio Cesar family_with_children pe
9
Paseo por arequipa
Pros:

La habitación

Cons:

Todo bien

2026-04-07 via Nuitee
D
Daniel family_with_children pe
10
2026-03-25 via Nuitee
H
Hulmar family_with_children pe
10
2026-03-25 via Nuitee
M
Marcio couple br
8
Good
Pros:

Room very ample, good location, efficient staff

Cons:

Breakfast not good, but moderate. However, the person in charge of the kitchen was very helpful.

2026-03-02 via Nuitee