Aparthotel Basztowa

Hotels
8.6 (3182 reviews)
ul. Basztowa 24 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast
Cons:
Noise from trams
Stairs without lift
WiFi issues

Categories

Cleanliness
8.35
Multiple reviews commented positively on cleanliness.
Service
8.85
Helpful staff and friendly service mentioned in several reviews.
Location
8.95
Excellent location noted in multiple reviews.
Room Quality
8.45
Rooms were generally described as cozy, but there were some issues with noise.
Amenities
8.25
Some amenities were appreciated, though some issues were mentioned.
Value for Money
8.55
Great value for quality noted in multiple reviews.
Food and Beverage
8.75
Breakfast received consistently positive reviews.
Overall Experience
8.65
Overall satisfaction was generally high among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 07:40

Property Description

Luxurious Historic Property with Stunning Views

Spacious and Elegant Rooms
Experience the charm of elegant wooden floors and high ceilings in our spacious rooms. Each room is equipped with modern amenities such as a TV with satellite channels, an electric kettle, and a private bathroom for your comfort.

Convenient Central Location
Explore the vibrant city of Krakow with ease as our aparthotel is within walking distance to numerous bars, restaurants, and popular tourist attractions, including the iconic Main Market Square. The Kraków Główny Train Station is conveniently located just 250 meters away, while the trendy Kazimierz district is a mere 1 km from Aparthotel Basztowa.

Ready to immerse yourself in luxury and convenience? Book your stay at Aparthotel Basztowa now!

Important information:

Please note that you will need to collect your room keys at the reception of the Polonia Hotel at 25 Basztowa Street.

If guests require the hotel to send booking confirmation to an embassy (for visa procedures), please be informed that the hotel will charge the full, nonrefundable amount of reservation costs to the guest's credit card beforehand.

Please note there is no elevator in the building.

Breakfast is served in the Polonia Hotel Restaurant - the building next door.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for 60 zł per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 130 zł per person per night when using an existing bed.
    People no matter the age stay for 130 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 3182 reviews
Cleanliness: 8.35
Service: 8.85
Location: 8.95
Room Quality: 8.45
Amenities: 8.25
Value for Money: 8.55
Food and Beverage: 8.75
Overall Experience: 8.65
E
Erica • family_with_children • us
9
Pros:

Clean, comfortable room, high ceiling: building has character. Our room over-looked a small hotel garden. Perfect location between Krakow Glowny and Stare Miasto, with tram stop immediately across the street from our entrance. Staff were very pleasant and helpful. Would stay again and happy to recommend.

Cons:

Location of main office was a little confusing. Hotel is combined with Hotel Polonia but there was a message on our entrance directing us to the hotel lobby.

2026-05-30 • via Nuitee
A
Amanda • solo_traveller • dk
7
2026-05-29 • via Nuitee
C
Catharina • family_with_children • de
8
2026-05-29 • via Nuitee
M
Miroslawa • couple • es
7
Dobry pobyt👍
Pros:

Pokój bardzo czysty i dosyć obszerny.

Cons:

Trzecie piętro bez windy😇

2026-05-29 • via Nuitee
G
Giovanni • family_with_children • it
9
Soggiorno piacevole a due passi dal centro di Cracovia
Pros:

L'hotel è in una posizione strategica per raggiungere il centro di Cracovia e la stazione centrale. La zona è tranquilla e le camere sono dotate di ogni comfort. La colazione nota di merito, non mancava nulla ed era tutto delizioso. La pulizia della camera nella norma. Staff cordiale. Ci sentiamo di consigliare questa struttura.

Alla prossima!

Cons:

Nulla.

2026-05-29 • via Nuitee
L
Luciana • couple • br
9
Ótima localização, perto da praça principal e da estação de trem.
Pros:

Quarto espaçoso e otima localização.

2026-05-27 • via Nuitee
S
Sara • solo_traveller • it
8
Pros:

La posizione era ottima: a pochi minuti dalla stazione e dal centro della città. Camera pulita

Cons:

Il letto era leggermente scomodo

2026-05-26 • via Nuitee
M
Marzena • solo_traveller • gb
9
Pros:

Good location, stylish furniture, spacious room.

Cons:

It would be good to provide some bottled water.

2026-05-26 • via Nuitee
A
Alfonso • solo_traveller • es
9
2026-05-26 • via Nuitee
V
Valerie • solo_traveller • us
9
Wonderful reasonably priced hotel at old town with air conditioning!
Pros:

Wonderful old apartment with a very comfortable bed, great hot water, high ceiling, incredibly efficient air conditioner (paid a very reasonable price extra for it). Old town is right across the street and is very accesible.

Cons:

We arrived the night that an estimated 50 thousand soccer fans filled old town in celebration. The traffic was a nightmare and there was no parking anywhere. We were unable to get to the hotel because of the police blockade to even find out where the parking for the hotel was located. No instructions were given prior to check in about accessing parking at a very busy intersection full of cars, trams and buses. That would have been very helpful.
All to say, I would think twice about reserving a room near old town if there is an event going on in old town unless you can arrive early in the day and grab a parking place.

2026-05-26 • via Nuitee
R
Raymond • solo_traveller • de
8
Wir waren zufrieden
Pros:

Große Zimmer und die Nähe an Altstadt

Cons:

Strassen Bahn Lärm

2026-05-26 • via Nuitee
M
Mana • solo_traveller • jp
8
コスパ最高
Pros:

ポロニアと大して変わらない部屋に安く泊まれる。スタッフさんはポロニアの人でもあるのでホスピタリティが高く優しかった。英語ok

Cons:

アパートホテルなのでフロントがなく安全性としてはしっかりしたホテルに劣る。あとエレベーターはないので、階段を荷物を持って上がる必要あり。あと部屋にあるでかい暖炉がちょっと怖い。

2026-05-25 • via Nuitee
J
Jane • solo_traveller • gb
9
Pros:

Very traditional building and interior. Great location. Very clean and airy. Had everything you need.

2026-05-24 • via Nuitee
A
Andrea • solo_traveller • it
10
Bellissima Cracovia
Pros:

La camera è situata in un bel palazzo d’epoca , che affaccia sull’area verde di fronte al centro storico . La camera è un po’ datata ma è comunque molto spaziosa

Cons:

In generale tutto ok.

Il Materasso del letto era troppo sottile

2026-05-23 • via Nuitee
R
Rinaldo • solo_traveller • ee
10
Pros:

Great location!

Cons:

Double bed was not truly double, but two single beds put next to each other

2026-05-23 • via Nuitee
J
Jaroslaw • solo_traveller • lu
7
Pros:

Lokalizacja

Cons:

Brak windy

2026-05-21 • via Nuitee
M
Margaret • extended_group • fr
8
Charming old-style hotel in a perfect location
Pros:

Three of us stayed in a quadruple room (102) located on the 1st floor facing the indoor courtyard so it was very quiet. You check-in and pick up your key from the Reception at the Hotel Polonia literally next door. The room size was perfect and very spacious for 3 people as there is a separate bedroom. The buffet breakfast was very delicious with a hot and cold choice and delicious coffee and is served next door in the Hotel Polonia. The location of Aparthotel Basztowa is absolutely perfect - located just across the road from the Glowny train station (which also houses a huge modern shopping centre) and opposite a park that you walk through to reach the old town main square - literally a few minutes’ walk. Tram stops are directly in front of the hotel.

Cons:

- A mini fridge would make the stay perfect.
- More space/shelves needed in the bathroom to store your own toiletries
- There are big concrete steps to reach even the first floor (but for us it was not a problem).
- Try and avoid a room facing the tram lines as the trams start rumbling along very early in the morning !

2026-05-21 • via Nuitee
J
Jolita • family_with_children • lt
10
2026-05-21 • via Nuitee
H
Hiroki • couple • jp
9
天井が高くて風情がある
Pros:

天井が高く、ヨーロッパの古い建物らしい雰囲気のある部屋。クラクフの観光には最高に便利な場所です。チェックインのときは隣の Hotel Polonia のフロントで鍵を受け取ります。鍵を受け取った後はアパートの入口から自由に出入りできます。

Cons:

冷蔵庫やミネラルウォーターがあると、なお良いと思います。エレベーターはなく、天井が高いぶん階段が長いので、上の階だと少々疲れます。カーテンが閉まりきらず、朝方早くに目が覚めてしまいがちでした。

2026-05-20 • via Nuitee
D
Daniel • solo_traveller • es
8
2026-05-19 • via Nuitee