Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Service reliability
Room condition

Categories

Cleanliness
6.3
Issues with cleanliness, including reports of worms in the toilet and unclean rooms noted.
Service
8.3
Mixed feelings about service; some helpful staff but significant issues with handling breakfast complaints.
Location
8.8
Good location with nearby shops and easy access to city points.
Room Quality
7.3
Rooms in need of renovation, general upkeep described as lacking.
Amenities
7.8
Amenities available but not fully satisfying; pool not as expected.
Value for Money
7.3
Value feels poor given the conditions and management's response to complaints.
Food and Beverage
8.8
Good breakfast options, though some service related issues.
Overall Experience
7.8
Overall disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Luxurious Amenities

The elegant 4-star Premier Kraków Hotel boasts a swimming pool and sauna for guests' use, providing the perfect relaxation spot after a day of exploring the city.

Convenient Location

Located just a short drive away from the historic Kraków Old Town and with easy access to public transport, Premier Kraków Hotel offers the ideal base for discovering the city's charm.

Exceptional Service

With 24-hour front desk assistance, transfer arrangements to the city centre, and delectable dining options at Impresja restaurant, your stay at Premier Kraków Hotel will be nothing short of exceptional.

Experience luxury, convenience, and top-notch service at Premier Kraków Hotel. Book your stay now to indulge in a memorable Kraków experience.

Important information:

Please note swimming pool is closed every day between 12:00-14:00.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 120 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 130 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 3031 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.8
Overall Experience: 7.8
B
Bolesław • solo_traveller • pl
8
2026-03-07 • via Nuitee
J
Jakub Singer • family_with_children • pl
10
Pros:

Basen, sauna, lobby

Cons:

Brak

2026-03-06 • via Nuitee
O
Oskar • couple • pl
10
2026-03-04 • via Nuitee
M
Marta • couple • pl
5
Cons:

Mały basen z zimną wodą, zapadająca się podłoga na korytarzu, brudna wykładzina, słaba jakość jedzenia na śniadaniu

2026-03-03 • via Nuitee
A
Abderrahim • family_with_children • ma
6
Pros:

Simple fontaine a eau a tout les etage au plate gazeuse chaude et benoir pour le bas des enfant

Cons:

Loin des commerce et des restaurant pour reste au calme sais plutot bien petit dejeune mediocre cela ne vos pas 14e par personne les enfant on rien mange sauf un chocolat chaud a 14 e cela est du luxe pas de choix pourtant jai fait plus de 25 hotel en pologne oeuf brouiller jambon legune

2026-03-03 • via Nuitee
M
Małgorzata • family_with_children • pl
9
Pros:

Przemiły personel. Śniadania bogate i dla każdego. Czysto i schludnie. Ogromny plus za dystrybutory wody w korytarzach.

Cons:

Brakowało jacuzzi w strefie basenowej i bar mógłby być otwarty do 23

2026-03-02 • via Nuitee
K
Kamil • family_with_children • pl
5
2026-03-02 • via Nuitee
Бобик • family_with_children • ua
4
2026-03-01 • via Nuitee
B
Bagica • extended_group • hr
3
Very dissapointing
Pros:

The location of the hotel served my purposes. The breakfast was nice, excellent scrambled eggs.

Cons:

Old-fashioned, with strange mix of styles that don't go together and in need of refurbishment, all together in the hotel but also in my room. Beds in my room were not comfortable, way to soft with extremely hard pillows. The room had extra sofa in completely different style with the rest of the room. The sink tap in the bathroom after water was running bit longer when closed started emitting strange sounds, really noise. It went for almost 10 minutes and it could be heard in the room with closed doors. I telephoned the reception, which should have been working 24 hours, around 11-nish p.m. and no one answered and no one called afterwards. Luckily it stopped by itself after 20 minutes, never used sink tap again. In the bathtub there was only half part of the shower screen, with evidently missing the other part. It was impossible to shower without splashing all the bathroom. The second night we went to the hotel bar around 9 p.m. and tried to order a local Polish beer as several types were on the menu - no Polish beer to order of any type whatsoever in the Polish hotel which advertise it that it has.

2026-02-28 • via Nuitee
S
Samuel • family_with_children • sk
6
Pros:

Izba super, čisto, nič nechybalo, bol tam čaj a káva.

Cons:

Wellness velke sklamanie. Šatňe v hroznom stave. Do sauny chodili dospelý a deti - všetci v plavkách.

Celkovo hotel aj svojimi 4* bol prezentovaný ako vyššia kvalita ako v skutočnosti.

2026-02-26 • via Nuitee
T
Tomasz • solo_traveller • pl
7
2026-02-26 • via Nuitee
D
Dawid • family_with_children • pl
10
2026-02-24 • via Nuitee
D
Dariusz • family_with_children • pl
10
2026-02-24 • via Nuitee
P
Peter • solo_traveller • sk
9
2026-02-24 • via Nuitee
Łukasz • family_with_children • pl
9
2026-02-24 • via Nuitee
M
MARTA • family_with_children • pl
10
REWELACYJNIE JAK ZAWSZE
Pros:

Już po raz kolejny zatrzymujemy się w tym hotelu. Bardzo przestronny , prawie 50m2 apartament, komfortowy i wygodny pod każdym względem. Na korytarzach dużym plusem są dystrybutory do każdego rodzaju wody - od wrzątku, poprzez letnią i zimną gazowaną. Przepyszne śniadania, bardzo urozmaicone. Przesympatyczny personel. Wszędzie bardzo czysto.

2026-02-24 • via Nuitee
B
Bożena • family_with_children • pl
8
Pros:

Krótki pobyt. Miła obsługa.

Cons:

Bardzo mały pokój jak na rodziców z nastolatką. Brak otwieranych okien. Brak świeżego powietrza. Basen bardzo skromny. Woda w basenie chłodna.

2026-02-23 • via Nuitee
R
Rafał • family_with_children • pl
9
2026-02-23 • via Nuitee
M
Milan • couple • cz
5
velmi dobré snídaně
Cons:

nemožnost otevřít okno

2026-02-12 • via Nuitee
M
Magdalena • family_with_children • pl
7
2026-02-12 • via Nuitee