Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good breakfast
Convenient location
Cons:
Cleanliness issues
Service reliability
Room condition

Categories

Cleanliness
6.3
Issues with cleanliness, including reports of worms in the toilet and unclean rooms noted.
Service
8.3
Mixed feelings about service; some helpful staff but significant issues with handling breakfast complaints.
Location
8.8
Good location with nearby shops and easy access to city points.
Room Quality
7.3
Rooms in need of renovation, general upkeep described as lacking.
Amenities
7.8
Amenities available but not fully satisfying; pool not as expected.
Value for Money
7.3
Value feels poor given the conditions and management's response to complaints.
Food and Beverage
8.8
Good breakfast options, though some service related issues.
Overall Experience
7.8
Overall disappointing experience due to cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Luxurious Amenities

The elegant 4-star Premier Kraków Hotel boasts a swimming pool and sauna for guests' use, providing the perfect relaxation spot after a day of exploring the city.

Convenient Location

Located just a short drive away from the historic Kraków Old Town and with easy access to public transport, Premier Kraków Hotel offers the ideal base for discovering the city's charm.

Exceptional Service

With 24-hour front desk assistance, transfer arrangements to the city centre, and delectable dining options at Impresja restaurant, your stay at Premier Kraków Hotel will be nothing short of exceptional.

Experience luxury, convenience, and top-notch service at Premier Kraków Hotel. Book your stay now to indulge in a memorable Kraków experience.

Important information:

Please note swimming pool is closed every day between 12:00-14:00.When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: KRK

Property Policies

  • Parking

    Private parking is possible on site (reservation is not possible) and costs PLN 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for 120 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 130 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 3130 reviews
Cleanliness: 6.3
Service: 8.3
Location: 8.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 7.3
Food and Beverage: 8.8
Overall Experience: 7.8
J
Jean-Pierre • solo_traveller • gb
7
Pros:

good staff. good food.

Cons:

they need to repair the floors on the 4th floor hallway it’s very uneven when you walk there. not totally safe either. it is not flat

2026-05-30 • via Nuitee
I
Ireneusz • solo_traveller • pl
1
Słabo. Nie polecam.
Cons:

Zniszczona łazienka, odpadające płytki na podłodze. Zardzewiały kaloryfer w łazience. Zniszczona wykładzina na korytarzach i w pokoju.

2026-05-28 • via Nuitee
A
andrey • solo_traveller • ua
8
2026-05-25 • via Nuitee
D
Dagnis • extended_group • lv
9
Viss super.
Pros:

Tīrs

Cons:

Viss patika

2026-05-24 • via Nuitee
L
Liliya • solo_traveller • be
10
Pros:

Гостинність та уважність персоналу, чистота та затишок у номері, теплий та комфортний басейн,

2026-05-24 • via Nuitee
F
Frukacz • solo_traveller • pl
9
2026-05-24 • via Nuitee
A
Argo • family_with_children • ee
10
2026-05-24 • via Nuitee
Łukasz Miłuch • solo_traveller • pl
10
Pros:

Czystość

2026-05-21 • via Nuitee
L
Leona • solo_traveller • se
1
Pros:

The worst shit hotel and trip i ever been too! Never again

Cons:

The hotel was crap and the service was more crap

2026-05-21 • via Nuitee
M
Michał • solo_traveller • pl
8
Pros:

Przestronne pokoje. Basen. Kącik dla dzieci.

2026-05-21 • via Nuitee
R
Rafał • solo_traveller • pl
7
2026-05-19 • via Nuitee
J
Julia • solo_traveller • pl
8
2026-05-18 • via Nuitee
P
piotrmo • solo_traveller • pl
10
Cons:

Łazienka wymaga odświeżenia

2026-05-17 • via Nuitee
S
Sergii • family_with_children • pl
10
2026-05-16 • via Nuitee
A
Agnieszka • family_with_children • pl
9
Ogólnie pobyt uważam za udany
Pros:

Bardzo dobre śniadania .Fajnie ,że jest basen .

Cons:

Byłam w tym hotelu któryś raz i zawsze miałam fajny pokój .Tym razem byliśmy z pieskiem i mam wrażenie ,że może to przez to dostaliśmy bardzo mały pokój ,dość sfatygowany .Ale ,że to była jedna noc to nie był to duży problem

2026-05-16 • via Nuitee
E
Elvis • couple • be
8
Good hotel
Pros:

Its good hotel , comfortable and in a good location.
Big parking available.

Cons:

AC did not work, heating in bathroom did not work🥲

2026-05-16 • via Nuitee
E
Eva • family_with_children • sk
10
Pros:

Skvele ranajky, super bazen:)

2026-05-16 • via Nuitee
M
Michal • family_with_children • cz
3
2026-05-13 • via Nuitee
M
Marie • solo_traveller • cz
7
Pros:

Příjemný personál. Větší pokoj. Vybavení a doplňky . Župan a pantofle

Cons:

Zima v pokoji. Studený bazén. O víkendu strašně moc lidí. Chyběla žehlička na pokojích. Vana neměla špunt :((

2026-05-12 • via Nuitee
Z
Zhmunduliak • couple • pl
7
2026-05-11 • via Nuitee