Hotel Bali-Hai Acapulco

Hotels
8 (264 reviews)
Costera Miguel Aleman, 186 , Acapulco , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent location
Nice pool area
Good pricing
Cons:
Cleanliness issues
Old facilities
Inconsistent service

Categories

Cleanliness
7.64
Many reviews mention issues such as dirty bathrooms and unclean rooms.
Service
8.61
Mixed reviews, but generally decent service, though sometimes affected by staff attitude.
Location
8.65
Consistently praised for its excellent location close to the beach and shops.
Room Quality
7.1
Several rooms reported as old and some furniture as deteriorated.
Amenities
8.13
The pool and recreational areas are generally enjoyed, but some issues with service times.
Value for Money
8.09
Competitive pricing is noted, although some issues may affect perceived value.
Food and Beverage
7.64
Food service times and quality of options were inconsistently reported.
Overall Experience
8.11
Generally good experiences, with room for improvement in various areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:28

Property Description

Luxurious Outdoor Swimming Pool:
Hotel Bali-Hai Acapulco boasts an inviting outdoor swimming pool, perfect for guests to relax and soak up the sun in style.

Complimentary Beach Club Access:
In partnership with a beach club, guests at Hotel Bali-Hai Acapulco can enjoy free tickets and discount coupons for meals, enhancing their beach experience without any extra cost.

Convenient Location:
Situated just a 5-minute walk from the centre of Acapulco, and a short 25-minute drive from Alvarez International Airport, Hotel Bali-Hai Acapulco offers a prime location for both leisure and business travelers.

Book your stay at Hotel Bali-Hai Acapulco now and experience luxury, convenience, and exclusive beach club access!

Important information:

Please note that the first night of the reservation must be paid in advance. Once a booking has been made, the hotel will contact the guest directly to arrange payment by bank transfer.

Please note that parking is limited and subject to availability. Please request it if needed at check-in.

All children +11 years are considered adults.

Maximum occupancy of 6 guests in the superior double room and 4 guests in the standard double room.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ACA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 264 reviews
Cleanliness: 7.64
Service: 8.61
Location: 8.65
Room Quality: 7.1
Amenities: 8.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
A
Andres • couple • co
6
Expectativa no cumplida, el hotel tiene potencial para ser mejor......hay que invertirle!
Pros:

Construccion con bonito concepto de diseño setentero/ochentero, pero el estado de conservacion no es el optimo. El concepto interiorista de volumenes de habitaciones en 2 pisos alrededor de las piscinas con palmeras y vegetacion fue lo que me conectó con quererme hospedar alli. Pero el estado de las piscinas, el agua de la misma y lo deteriorado de las mismas me desconectó. Me gustó poder parquear dentro del hotel sin costo adicional. El aire acondicionado funciona bien, eso le da el confort necesario para dormir, al igual que las buenas camas.
Buena atención del personal, muy amable

Cons:

Pedimos cambio de habitacion porque de la cañeria del baño surtia un olor muy maluco y las instalaciones de baños y closets, al igual que el sofa, muy deteriorados.
Se quedaron en el tiempo, tanto en la infraestructura como en el servicio. El check in, los servicios, el acceso a las habitaciones, la automatizacion de accesos, todo esto puede ser mas moderno.
Requier urgente actualizacion de acabados de baños y closets, esto podria mejorar su nivel.
La zona inmediata al hotel podria llamarse que es muy popular y los servicios y restaurantes de sus alrededores son del mismo tipo, lo que no es malo, para quienes buscamos tranquilidad y seguridad como lo generó la espectativa del concepto interiorista del hotel, o sea su desarrollo interior hacia la piscinas y la vegetación. Realmente ese aspecto es el digerenciador y que lo podria potencializar a ser un mejor hotel y que la relacion costo beneficio sea mas cercana. Hoy en dia es mayor el costo al beneficio, lo que lo hace ser un hotel caro.

2026-06-19 • via Nuitee
M
Miguel • solo_traveller • mx
10
Recomendable
Pros:

Alberca y habitacion

Cons:

Al baño de la habitación 120 le falta un poco de mantenimiento , puerta de regadera no cierra correctamente

2026-06-05 • via Nuitee
J
Jonathan • solo_traveller • mx
8
Pros:

Clean and comfortable place to stay at. AC is a life saver for sure.

Cons:

The tv didn't work that well.

2026-06-04 • via Nuitee
J
Jonathan Raziel • solo_traveller • mx
10
Pros:

En lo personal todo bien el aire acondicionado de lujo ya soy cliente llevo 4 años consecutivos que voy y buena ubicación y relación precio esta económico

2026-05-21 • via Nuitee
M
Manuel • solo_traveller • es
10
2026-05-21 • via Nuitee
A
Ana • family_with_children • us
8
Pros:

It was close to everything very centric

Cons:

I played more on the app that I would of in person

2026-05-15 • via Nuitee
R
Ricardo • solo_traveller • mx
10
2026-05-07 • via Nuitee
D
Domingo • family_with_children • mx
10
Pros:

Todo

2026-05-04 • via Nuitee
M
Miguel Angel • family_with_children • mx
9
Pros:

Todo bien

2026-04-29 • via Nuitee
A
Alessandra • family_with_children • mx
3
Pros:

Solo l aria condizionata che fino a a bene

Cons:

Struttura rumorosa, squallida, non pulita,antiquata le foto non sono assolutamente reali

2026-04-13 • via Nuitee
M
Manuel • family_with_children • mx
10
2026-04-01 • via Nuitee
F
Frida • family_with_children • mx
8
2026-03-31 • via Nuitee
G
Garnica • family_with_children • mx
1
2026-03-29 • via Nuitee
A
Abigail Martínez Espinoza • family_with_children • mx
10
La ubicación es excelente
Pros:

El trato del personal y la ubicación.

Cons:

Todo me agrado

2026-03-29 • via Nuitee
F
FERNANDO • family_with_children • mx
7
Regular
Pros:

Está bien ubicado todo queda cerca para ir a comer tiene estacionamiento cómodo las habitaciones bien pero falta mantenimiento en el baño

Cons:

En el área de alberca llevan huéspedes sus bocinas y las ponen en volumen alto no te dan control para regular el aire acondicionado se tiene que buscar al personal del hotel para que lo regule

2026-03-27 • via Nuitee
D
DANIEL • extended_group • mx
8
2026-03-24 • via Nuitee
L
Lopez ortega • family_with_children • mx
9
2026-03-21 • via Nuitee
D
David • family_with_children • mx
8
2026-03-14 • via Nuitee
C
Carl • couple • ca
7
2026-03-14 • via Nuitee
L
Lujano • family_with_children • mx
7
Unificación de criterios
Pros:

Ubicación respecto a los lugares a los que tuve que visitar

Cons:

Información cruzada sobre habitación para personas on discapacidad, la cual cobran mas caro cuando debería ser lo contrario

2026-03-13 • via Nuitee