Staybridge Suites Cairo Citystars by IHG

Hotels
•
IHG
9 (53 reviews)
Emtedad Makram Obeid Street, Cairo, 11737 , Cairo , EG
20-2-24803333

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Facilities

Elevator
Fitness facilities
ATM/banking
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
Limo or town car service available
Smoke-free property
See all facilities

Review Highlights

Pros:
Very clean and comfortable rooms (many mentions)
Outstanding, friendly and helpful staff; upgrades and attentive security
Excellent location — connected to mall with private entrance
Good breakfast offerings (hand-cooked omelettes, variety) for many guests
Spacious rooms/suites suitable for families (3-bedroom suite mentioned)
Safe and pampered-feeling service
Cons:
Rooms are outdated and in need of renovation
Inconsistent breakfast service for some (limited options, slow refills)
Laundry machines: slow/low capacity, guests requested larger/faster units
Occasional operational issues: AC not fixed for some guests, broken toilet flush reported
Reservation/check-in issues and delays reported in at least one stay
Perceived value concerns when paying premium rates for dated rooms

Categories

Cleanliness
9
Generally reported as very clean and comfortable in multiple reviews, with a few notes that rooms were only 'somewhat clean' in isolated cases.
Service
9.8
Consistently praised: friendly, helpful staff, attentive security, free upgrades, and staff who went above and beyond; many comments highlight excellent customer support.
Location
9.6
Excellent location repeatedly noted — connected to a large mall with private entrance and central to destinations; described as a primary reason guests choose the hotel.
Room Quality
8
Mixed: rooms described as comfortable and spacious for families but repeatedly noted as outdated and in need of renovation; specific issues reported (broken toilet flush, occasional AC problems).
Amenities
8.8
Good amenities (laundry facilities, mall access, suite upgrades) praised, but several guests requested faster/larger-capacity washers and dryers and noted limited in-room updates.
Value for Money
8.2
Mixed perceptions: many guests felt it offered good value, while at least one guest felt they paid a premium for a property that seemed lower-tier due to dated rooms.
Food and Beverage
8.6
Breakfast generally praised (hand-cooked omelettes, variety) by several guests, though some reported limited options and slow/untimely refills on occasions.
Overall Experience
10
Overall very positive: numerous glowing endorsements (including 'best hotel I have stayed in 2023'), strong staff/service and convenient location led to excellent overall stays despite some room/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:40

Property Description

Luxurious Accommodations and Amenities
Indulge in the 140 air-conditioned rooms with kitchens, flat-screen TVs, and complimentary Wi-Fi. Take advantage of the fitness center, terrace, and garden for a relaxing stay.

Dining and Services
Experience a culinary delight at one of the 12 restaurants on-site or opt for 24-hour room service. Enjoy a complimentary continental breakfast and services like concierge assistance and barbecue grills.

Convenient Location and Accessibility
Situated in Nasr City, near popular attractions like City Stars and Khan el-Khalili, with easy access to Cairo Intl. Airport. Don't miss out on the upscale Staybridge Suites Cairo Citystars, an IHG Hotel experience.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • Guest type

    Essential workers only - NO

  • Health & Safety

    Property uses a professional cleaning service

See all policies

Location

Guest Reviews

9
Based on 53 reviews
Cleanliness: 9
Service: 9.8
Location: 9.6
Room Quality: 8
Amenities: 8.8
Value for Money: 8.2
Food and Beverage: 8.6
Overall Experience: 10
S
Sheryl
10
Pros:

I enjoyed my stay there, it was very clean and comfortable. I highly recommend it!

2025-09-08 • via Nuitee
C
Candice
10
Pros:

Very clean

2025-08-15 • via Nuitee
S
Sandi • family
10
Pros:

We really liked the security service always making sure they documented where we were going who we were going with and when we would be back they were also great with talking to the drivers and giving them precise directions where to pick us up at very much enjoyed our stay

2025-04-24 • via Nuitee
A
ahmed
10
Pros:

excellent

2024-11-01 • via Nuitee
M
Mohamed Shah Riza Marikar • family
10
Pros:

really convenient location, right next to a great mall. Also provides a really good breakfast and has good clothes washing facilities and dryers.

2024-07-23 • via Nuitee
H
Hussein • family
8
Pros:

Staff everywhere were outstanding. Property very well located. Central to most destinations. Rooms are in necessary need of renovation.

2024-07-20 • via Nuitee
A
Ahmed
10
Pros:

I do travel a lot. this year I visited Tampa Florida, Barcelona Spain, Cancun Mexico, Paris France, Athens Greece and now Cairo Egypt. Stay bridge is the best Hotel I have stayed in 2023. Excellent service, awesome staff and good value for your money. Love it. Definitely top of my list next time I am in Cairo, Egypt.

2023-11-30 • via Nuitee
A
abdi rahman • friends
6
Pros:

Breakfast was not good limited options and refills Were not done timely.

2023-11-13 • via Nuitee
I
IFEOMA
10
Pros:

My stay was great. Staff very nice and professional nice breakfast variety choice
Great service
Staff went above and beyond to make our stay very comfortable. I will definitely return to this hotel.

2023-09-20 • via Nuitee
S
Saleh
8
Good but...
Pros:

All was good. There was a problem with an AC and they couldn't fix it.

2023-08-03 • via Nuitee
J
James • family
8
Pros:

The staff was kind enough to upgrade us to a 3 bedroom suite which made our lives pretty easy. The room was nice, but is due for some updating. Thankfully the staff and the breakfast made up for any shortcomings.

2023-02-19 • via Nuitee
J
Jeannette • family
10
Pros:

We traveled with our children and we love that our room was big enough to accommodate all of us, even 3 bathrooms which was awesome. We also love that it was connected to the mall with its own private entrance. Breakfast was also good.

2023-01-27 • via Nuitee
S
Shamsul • family
10
Pros:

Very clean, comfortable. Friendly staff. Convenient.

2023-01-07 • via Nuitee
S
Sean • family
10
Pros:

I love the free breakfast with hand cooked omelettes, eggs, and pancakes. The staff is focused on your comfort. Only thing I would change would be to have faster and larger capacity washers and dryers on property.

2023-01-06 • via Nuitee
A
Adnan
6
Good location but needs updating.
Pros:

It started out a bit rough. After a long journey we found out they don’t have our reservations. I showed them the confirmed reservations from Hotels.com. But they said they have nothing in their system. Long story short after numerous phone calls and waiting for 2 hours they finally sort out. Finally when we got the room and got all settled in, they told us we will need to Change the room because they gave us a wrong one. It took me 3 hours of going back and forth, running up and down to different rooms we finally got the room. I love the location of the hotel, that’s about it. Very bad experience this time. Never had this issue before when we stayed there many times in the past. Location is awesome. We can go to the mall form the same elevators. Which is very cool.

As for the hotel itself, it is outdated. Toilet flush system was broken. Excellent customer support. Everyone who works there was very friendly. Rooms were somewhat clean.

Value for your money? We paid premium price for 2.5 star hotel. Location is the only reason we chose this. We may not stay there again.

2023-01-04 • via Nuitee
S
shnique • family
6
Pros:

This property needs lots of updating. The only thing I liked was that it is connected to a mall. The surrounding area is also very nice

2022-08-23 • via Nuitee
M
Migdala • partner
10
Pros:

Staff is extremely friendly and helpful. We received a Free room upgrade. Location was excellent.

We felt safe and pampered!

2022-07-09 • via Nuitee
E
Einas
8
Pros:

Very pleasant place overall. The wifi, gym and self-service laundry room are excellent amenities. Easy access to the mall and the intercontinental pool restaurant. I booked a studio but was upgraded upon check in to a one-bedroom. Only problem is that there was construction work in the adjacent building. But the noise was bearable. Pleasant and friendly staff. Would surely stay there again.

2022-07-05 • via Nuitee
S
Sean
8
Clean, convenient and comfortable
Pros:

Very clean and convenient. The staff service levels are higher than at similarly priced hotels in Cairo - quick and responsive. Good for access to airport and all areas of Cairo. Shopping, food and cinema facilities within walking distance at the Citystars mall.

2022-03-14 • via Nuitee
A
Ahmed A Al
10
Pros:

Nice place, friendly staff

2022-02-07 • via Nuitee