Kampala Serena Hotel

Hotels
8.9 (510 reviews)
P.O Box 7814 Kintu Road , Kampala , UG
+256 31 2309000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food
Great service
Nice location
Cons:
High prices
Need for family amenities

Categories

Cleanliness
8.74
Room cleanliness was consistently praised in multiple reviews.
Service
9.21
The staff were described as friendly, professional, and helpful across several reviews.
Location
9.25
The hotel is favored for its very central location close to town.
Room Quality
8.7
Rooms are spacious and comfortable, though some areas noted a need for upgrades.
Amenities
8.73
General facilities were rated positively, though some amenities were suggested to improve.
Value for Money
8.19
The cost was frequently mentioned as high compared to local standards.
Food and Beverage
9.24
Breakfast and meal quality received high marks, especially for variety and taste.
Overall Experience
9.11
Overall enjoyable stays were reported with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:11

Property Description

Luxurious Accommodation
Indulge in comfort and style at Kampala Serena Hotel, offering elegantly furnished rooms equipped with modern amenities such as a TV, air conditioning, and a private balcony. Relax in the well-appointed rooms featuring a cozy ambiance and enjoy the convenience of an electric kettle for your hot beverages.

Recreational Facilities
Unwind and rejuvenate at our outdoor pool or maintain your fitness routine at the onsite fitness centre. Take in the breathtaking city views while lounging by the pool or stay active during your stay at Kampala Serena Hotel.

Convenient Services
Benefit from a range of services including a restaurant serving delectable dishes, a tour desk to assist with your travel plans, and free WiFi access throughout the property. With complimentary parking and attentive staff, your stay with us will be seamless and enjoyable.

Book your stay at Kampala Serena Hotel now for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EBB

Location

Guest Reviews

8.9
Based on 510 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.11
A
Ampire • couple • ke
10
Pros:

I liked that they allowed us to have a late checkout because we had a later flight and had more time before leaving the hotel. Plus the complementary wine and chocolate to celebrate our honeymoon was lovely.

2026-09-10 • via Nuitee
H
HOTEL ARTS • couple • ca
9
j'ai aimé
Pros:

excellent

Cons:

rien

2026-09-10 • via Nuitee
A
Abdi • couple • ke
8
2026-09-07 • via Nuitee
C
claudio • couple • it
8
2026-09-03 • via Nuitee
D
Dennis • solo_traveller • ke
9
It’s was short and sweet
Pros:

It was clean and had all the amenities in the room

Cons:

Nothing it met all my expectations

2026-08-31 • via Nuitee
T
Tomas • solo_traveller • no
10
2026-08-27 • via Nuitee
C
claudio • couple • it
8
2026-08-25 • via Nuitee
S
Sónia • couple • pt
10
Pros:

Adorei tudo. O staff é maravilhoso, muito prestativo e simpático.
Fiz uma massagem no Spa com a funcionária Olivia que foi espetacular.

2026-08-23 • via Nuitee
L
Laine • couple • za
8
2026-08-20 • via Nuitee
M
Mashimba • family_with_children • ug
10
Amazing!
Pros:

The environment and how serene it is!

Cons:

N/A, breakfast was great, but they can definetly add more to the spread

2026-08-16 • via Nuitee
R
Ruslan • solo_traveller • ae
8
2026-08-15 • via Nuitee
M
meseret • couple • gb
10
All good
Pros:

I like the swimming pool

Cons:

Its a bit bit pricey

2026-08-11 • via Nuitee
T
Tshivhase • couple • za
8
2026-08-09 • via Nuitee
J
Janet • couple • nl
10
Heerlijk hotel
Pros:

Service, vriendelijk en behulpzaam personeel. Prachtig zwembad in tropische sfeer met waterval en veel groen. Minibar fruit en voldoende flessen drinkwater inbegrepen. Zakjes chips en voor het slapengaan een lekker chocolaatje op het nachtkastje. Details die je goed gevoel geven. Mooie sportschool met geschoolde trainers en een uitgebreid ontbijt.

Cons:

Dat de koffie en thee op het tetras bijna €10,- was.

2026-08-06 • via Nuitee
G
Gumi2509 • solo_traveller • gb
10
2026-07-22 • via Nuitee
K
Kenneth • solo_traveller • za
10
Excellent
Cons:

Everything

2026-07-11 • via Nuitee
K
kebelang • couple • za
8
2026-07-11 • via Nuitee
M
Malembo • solo_traveller • tz
9
Cons:

Staff knocking at the door before check out time very annoying

2026-07-09 • via Nuitee
B
Boris • extended_group • kg
9
2026-07-07 • via Nuitee
C
Caroline • couple • gb
10
Good customer service , property is nice and clean, lovely breakfast. I recommend everyone to visit this hotel
Pros:

The property was nice and clean 😊

Cons:

Their steam room always faulty

2026-07-07 • via Nuitee