Kampala Serena Hotel

Hotels
8.9 (501 reviews)
P.O Box 7814 Kintu Road , Kampala , ug
+256 31 2309000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good food
Great service
Nice location
Cons:
High prices
Need for family amenities

Categories

Cleanliness
8.74
Room cleanliness was consistently praised in multiple reviews.
Service
9.21
The staff were described as friendly, professional, and helpful across several reviews.
Location
9.25
The hotel is favored for its very central location close to town.
Room Quality
8.7
Rooms are spacious and comfortable, though some areas noted a need for upgrades.
Amenities
8.73
General facilities were rated positively, though some amenities were suggested to improve.
Value for Money
8.19
The cost was frequently mentioned as high compared to local standards.
Food and Beverage
9.24
Breakfast and meal quality received high marks, especially for variety and taste.
Overall Experience
9.11
Overall enjoyable stays were reported with high likelihood of return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:11

Property Description

Luxurious Accommodation
Indulge in comfort and style at Kampala Serena Hotel, offering elegantly furnished rooms equipped with modern amenities such as a TV, air conditioning, and a private balcony. Relax in the well-appointed rooms featuring a cozy ambiance and enjoy the convenience of an electric kettle for your hot beverages.

Recreational Facilities
Unwind and rejuvenate at our outdoor pool or maintain your fitness routine at the onsite fitness centre. Take in the breathtaking city views while lounging by the pool or stay active during your stay at Kampala Serena Hotel.

Convenient Services
Benefit from a range of services including a restaurant serving delectable dishes, a tour desk to assist with your travel plans, and free WiFi access throughout the property. With complimentary parking and attentive staff, your stay with us will be seamless and enjoyable.

Book your stay at Kampala Serena Hotel now for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EBB

Location

Guest Reviews

8.9
Based on 501 reviews
Cleanliness: 8.74
Service: 9.21
Location: 9.25
Room Quality: 8.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 9.24
Overall Experience: 9.11
G
Gumi2509 • solo_traveller • gb
10
2026-07-22 • via Nuitee
K
kebelang • couple • za
8
2026-07-11 • via Nuitee
K
Kenneth • solo_traveller • za
10
Excellent
Cons:

Everything

2026-07-11 • via Nuitee
M
Malembo • solo_traveller • tz
9
Cons:

Staff knocking at the door before check out time very annoying

2026-07-09 • via Nuitee
C
Caroline • couple • gb
10
Good customer service , property is nice and clean, lovely breakfast. I recommend everyone to visit this hotel
Pros:

The property was nice and clean 😊

Cons:

Their steam room always faulty

2026-07-07 • via Nuitee
B
Boris • extended_group • kg
9
2026-07-07 • via Nuitee
Y
Yael • couple • il
10
Pros:

The breakfast, the pool, the staff

2026-07-06 • via Nuitee
R
Richard • couple • ae
9
2026-07-03 • via Nuitee
M
Marvin • family_with_children • ug
8
2026-06-30 • via Nuitee
D
Dr Agunga • solo_traveller • ke
7
good
Pros:

breakfast was good

Cons:

the staff are not trustworthy they wanted to change my USD Bill with an old USD Bill good I had the list and serial numbers of my USD bills

2026-06-27 • via Nuitee
B
Brie freespirit • solo_traveller • de
8
Pros:

Ich habe meinen Aufenthalt in der Serena genossen, alle waren wirklich nett und haben sogar etwas Schönes für meinen Geburtstag vorbereitet, es war sehr nachdenklich. Besonderer Dank geht an Sandra an der Rezeption. Vielen Dank!

Cons:

Der Concierge nach meinem Checkout war mit meinem Gepäck nicht hilfreich und schien zusammen mit der Sicherheit am Eingang schlecht gelaunt zu sein. Sie wollten sich nicht darum kümmern, mir mit meinem Gepäck zu helfen.

2026-06-25 • via Nuitee
B
batran • solo_traveller • sd
10
2026-06-21 • via Nuitee
G
Gumi2509 • solo_traveller • gb
10
Pros:

Cleanliness, professional staff who are courteous and delicious food .

Cons:

Nil

2026-06-20 • via Nuitee
S
Sarah • solo_traveller • se
10
2026-06-20 • via Nuitee
N
Ngwenya • solo_traveller • dk
10
Great experience all round- highly recommend!
Pros:

Overall 10/10 experience!!!

2026-06-18 • via Nuitee
F
Feziwe • solo_traveller • za
8
2026-06-18 • via Nuitee
E
Elsa • solo_traveller • za
10
2026-06-16 • via Nuitee
E
Elias • couple • us
10
Pros:

Amazing property and staff. Spacious rooms,great food and service is beyond compare. Best hotel in Uganda by far

2026-06-15 • via Nuitee
F
fahad • solo_traveller • ug
8
2026-06-15 • via Nuitee
T
Thokozani Charles • solo_traveller • za
10
Pros:

Location and cleanliness

Cons:

Nothing

2026-06-14 • via Nuitee