Holiday Inn Columbus-Hilliard by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.5 (175 reviews)
5495 Maxwell Place , Columbus , US
+1 614-335-1150

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Very clean rooms
Friendly, helpful staff (mentions of Caleb and Ryan)
Included breakfast with multiple options
On-site restaurant convenience
Newly renovated/spacious rooms
Good location within walking distance to restaurants and shopping
Comfortable beds and well-thought-out room layout
Cons:
Heating/AC not controlled by wall thermostat (operational issue)
Significant price fluctuation (same room doubled between weekends)
Blackout curtains had gaps allowing bright exterior spotlights to let light in

Categories

Cleanliness
9.3
Multiple reviewers explicitly praised cleanliness: rooms described as very clean, newly renovated, and well maintained.
Service
9.6
Staff repeatedly highlighted by name (Caleb, Ryan) for friendliness, helpfulness and excellent customer service; several mentions that staff made the stay great.
Location
9
Location praised as great and within walking distance of restaurants and shopping; convenient for local activities.
Room Quality
8.2
Rooms noted as new/renovated, spacious with comfortable beds and good layout; minor issues noted (heating/AC control and some gaps in blackout curtains).
Amenities
8.7
On-site restaurant and included breakfast valued by guests; general layout of amenities described as well thought out and accommodating.
Value for Money
5.5
Primary negative: a reviewer reported the same room doubling in price between weekends, indicating concerns about pricing/value despite overall positive stay.
Food and Beverage
9
Breakfast included and described as very good with multiple options; on-site restaurant convenience appreciated.
Overall Experience
8.7
Overall sentiment highly positive with multiple recommendations and comments of exceptional stays, though a few operational and pricing issues slightly temper the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:22

Property Description

Convenient Location
Holiday Inn Columbus-Hilliard, just 6 miles from Ohio State University, offers easy access to nearby attractions.

Modern Amenities
Enjoy the comfort of spacious rooms with flat-screen TVs, free Wi-Fi, and convenient kitchen appliances.

Dining and Fitness Options
Indulge in American cuisine at Hoorah’s Bar and Grill, or keep up with your fitness routine at the 24-hour gym.

Book your stay at Holiday Inn Columbus-Hilliard for a memorable and convenient experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

For any room including breakfast: the rate includes a coupon redeemable for breakfast in the hotel restaurant. Limit: USD 20 per room per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Guest Reviews

8.5
Based on 175 reviews
Cleanliness: 9.3
Service: 9.6
Location: 9
Room Quality: 8.2
Amenities: 8.7
Value for Money: 5.5
Food and Beverage: 9
Overall Experience: 8.7
J
James • extended_group • us
8
2026-10-26 • via Nuitee
C
Carolyn • family_with_children • us
8
Pros:

The convenience of the restaurant on-site for evening meal. Breakfast included. Rooms were new & renovated.

Cons:

The heating & a/c unit was not controlled by the wall thermostat. Looked like it had not been updated yet. Price of the same room doubled in price per night from one weekend to the next (Oct 9th & 17th).

2026-10-19 • via Nuitee
R
Rita • family_with_children • us
8
Very nice and clean .
Pros:

I was so tired I slept through breakfast . It was clean and and everything within walking distance . Restaurant s and shopping .

Cons:

I was satisfied with my stay.

2026-10-15 • via Nuitee
W
Ward • couple • us
10
I would recommend this hotel 100%, our experience was exceptional
Pros:

Very clean, rooms were exceptional, staff was excellent.

Cons:

Nothing

2026-10-12 • via Nuitee
R
Rakesh • family_with_children • us
10
2026-10-08 • via Nuitee
J
Joann • solo_traveller • us
10
Pros:

The room layout is perfect. Room was very, clean and bed comfortable. Breakfast very good with multiple options. Again, layout of all amenities is well thought out an accommodating.

2026-09-13 • via Nuitee
A
Andre • couple • us
9
2026-09-06 • via Nuitee
M
Michael • solo_traveller • us
9
2026-09-05 • via Nuitee
S
Saysha • solo_traveller • us
9
2026-09-03 • via Nuitee
A
Ali • couple • us
8
2026-08-31 • via Nuitee
F
FRANK • couple • us
10
5 STAR HOTEL MANAGEMENT SHOULD BE COMMENDED!
2026-08-28 • via Nuitee
C
CHRISTINE • family_with_children • us
9
2026-08-26 • via Nuitee
A
Ashlee Scoggan • solo_traveller • us
10
2026-08-20 • via Nuitee
L
Larry • family_with_children • us
10
2026-08-12 • via Nuitee
D
David • family_with_children • us
10
Restful and accommodating.
Pros:

The location was great, everything was so clean!

Cons:

Nothing

2026-07-22 • via Nuitee
K
Kreg • solo_traveller • us
9
2026-07-11 • via Nuitee
J
joshuagZ4015BM • Business • Charlotte, North Carolina
10
Great hotel, with amazing employees
Pros:

Caleb at the front desk is very, friendly, knowledgeable and has great customer service. The rooms are very clean and spacious. Thanks Caleb for all of your help, keep up the great work.

2026-07-08 • via Tripadvisor
A
Alexander • couple • ca
10
A great place to sleep!
Pros:

Good place to sleep for a night. Did everything it needed to. Nothing weird and out of the ordinary.

Cons:

Just the blinds, the spotlights outside are very bright I assume in order to deter theft from vehicles, but the only issue is the blackout curtains had some “gaps” which was letting in some involuntary light from the spotlights.

2026-07-06 • via Nuitee
W
wingener2026 • Business
10
Great Service
Pros:

The atmosphere was amazing . Ryan was amazing know words can explain his humility and kindness. Those our the type of people that make your business Great and will keep me coming back .
Thank you to the entire staff
Wingene Robison (Jehovah Witnesses)

2026-06-26 • via Tripadvisor
A
ambersX3958CR • Family • Cleveland, Ohio
10
Staff was sooo nice!!
Pros:

In town for a family event and right off the bat, I knew it would be a great stay! Caleb greeted us and he was so bubbly and polite! I always feel like the staff is what makes the stay! He was so kind, we even chatted for a bit after check in! The room was clean and bed was super comfy! Would stay again!

2026-06-19 • via Tripadvisor