W Miami

L emplacement

Stayed at the W the night before a cruise and I have to say it was amazing. The staff were incredibly friendly and nice and were so kind. When I shared at check in I was taking a cruise the immediately gave me a late check out so I didn't have to rush are leave the room early. They are doing work on the outside of the building but the product inside is still great.

Rony is so attentive and good service at valet

Habitación muy amplia, cómoda, limpio.

I burned 73,000 points to stay one night at this hotel so I had very high expectations! To be perfectly honest it was just OK. All of the pictures on their website give the impression that you will get a water view. That is NOT the case. Even though I asked for a water view I was given a city view and when I asked why, they told me it’s because I was using points so thats all I could get. Disappointing! The rooftop pool was very nice but only open on weekends because closed the buildings surrounding this location (and I believe this location itself) all seem to be under construction. It’s an eye sore honestly. I requested an early check-in as we had just gotten off a cruise ship and wanted to relax and settle in.. arrived at 10:30am, and despite being a Gold Elite member, we didn’t get a room until after 1 PM. I understand check-in is 4 PM but I had hoped they’d do. The room was nice, clean, and the bed was comfortable. Thankfully, we were on a higher floor because the noise from the road below made going on the balcony unbearable. Lots of honking and revving engines. With the door closed we didn’t hear a lot of noise being up that high so I would advise against getting a lower floor. We had a lovely meal at the on site restaurant and the food and service was terrific, so that’s one good thing I can say. For the cost I should’ve stayed at the JW.

Absolutely unacceptable. We booked a suite at the W Hotel Miami well in advance and received full confirmation for the room. After traveling to the hotel, excited for what was supposed to be a premium stay, we were told at check-in that the suite we had booked and confirmed was not actually available. No prior notice. No courtesy call or email. Just a shrug at the front desk.
When we asked to be placed in a comparable room, the staff told us we would need to book online. Let that sink in. We were standing in the lobby of the hotel, confirmed reservation in hand, and the front desk staff directed us to go book a room on the internet. At a luxury hotel. That we had already booked.
No upgrade was offered. No effort was made to find an alternative. No manager stepped in to make things right. The front desk staff were dismissive, unhelpful, and frankly rude. There was zero sense of urgency or accountability for their mistake. We were treated like an inconvenience rather than guests who had paid for a high-end suite.
This is not a budget motel. This is a W Hotel. The entire brand is built on the promise of a stylish, elevated experience. What we got instead was a masterclass in how to lose loyal customers. If you cannot honor a confirmed reservation for a suite, the absolute bare minimum is to resolve the situation on the spot with professionalism and a genuine effort to make it right. The W Miami failed on every single count.
Save your money and book somewhere that actually values your business. We will not be returning.

cama macia

In die Jahre gekommen. Kein vergleich zu den anderen W Hotels. Komplett überteuert. Das WLan funktioniert nicht überall. Das Gym ist über eine Garage erreichbar. Alles in allem das schlechteste W in dem ich jemals war.

Bem localizado, serviço ok mas não excelente

We accidentally booked the W Miami, thinking it was the W South Beach, where we had plans and accommodations with friends. When we arrived at the W South Beach, we immediately realized the mistake and contacted Marriott reservations. Reservations was actively pleading with the W Miami to offer a refund or waive the charge, especially since we were rebooking the same day at another Marriott property in the same city. The W Miami refused and still charged us over $500 for a stay we did not use.

We have reached out to the hotel directly multiple times and have received zero assistance. We keep being told that a manager named Liz will call us back, but no one ever calls. There has been no willingness to understand the situation, no exception made, and no customer service resolution whatsoever.

If you look at the reviews, this seems to be a pattern. The W Miami is not the same as the W South Beach, does not have the same location, amenities, or service standard, and clearly does not value guest experience. We are extremely disappointed in how this was handled and would not recommend staying here.

We enjoyed our stay here, the service was great and the room was clean.

Clean room and friendly staff!

Excellent location.