Hilton Garden Inn Orlando Lake Buena Vista

Hotels
•
Hilton Garden Inn
7.5 (936 reviews)
11400 Marbella Palm Court , Orlando , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Cons:
Service
Room Quality
Cleanliness

Categories

Cleanliness
6.81
Multiple complaints about dirty linens and shower. Cleanliness did not meet expectations.
Service
5.78
Terrible service experiences, especially with reservation issues and lack of assistance.
Location
10
Great location consistently mentioned in reviews.
Room Quality
6.27
Several quality issues including maintenance problems and broken amenities.
Amenities
7.8
Amenities were mentioned but not particularly praised.
Value for Money
7.26
Concerns raised regarding parking fees and general value.
Food and Beverage
7.31
Average feedback on food, with some positive notes but also some complaints about service.
Overall Experience
8.8
Mixed feelings overall, with some high points and significant low points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:24

Property Description

Convenient Location and Theme Park Shuttle Service

Located in Orlando, Florida, the Hilton Garden Inn Orlando Lake Buena Vista offers a prime spot just 1 mile from Walt Disney World. With a convenient transfer service to nearby theme parks, your magical adventure awaits just moments away.

On-Site Dining and Relaxation Amenities

Indulge in delicious meals at the Great American Grill restaurant, grab a drink at the bar, or lounge by the outdoor pool with a refreshing beverage from the tiki bar. Every room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience.

Business and Leisure Facilities

Whether you're here for work or play, take advantage of the business center, meeting facilities, and concierge services available. Enjoy easy access to the Orange County Convention Center and top attractions like Discovery Cove and Aquatica, all within a short drive.

Book your stay at Hilton Garden Inn Orlando Lake Buena Vista for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 936 reviews
Cleanliness: 6.81
Service: 5.78
Location: 10
Room Quality: 6.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 7.31
Overall Experience: 8.8
D
Demond • couple • us
5
Pros:

Yes I did

Cons:

I ask for towels and they never bought me none at all and the ice maker did not work on a sixth floor or the fifth floor at all

2026-04-20 • via Nuitee
M
Michael • solo_traveller • us
4
Pros:

The staff was wonderful and accommodating. We were going to Disney for a day and of course, Disney Springs as well. The location was perfect for this trip.

Cons:

I wouldn't know where to start. The room had ZERO hot water. We were taking showers with room temperature water. In addition, the A/C unit in the living room was UNBEARABLY LOUD. The front cover was just leaning next to it so I'm assuming someone was previously working on it. This made sleeping a nightmare (no pun intended because there was no sleeping). We had to shut it off completely. The A/C unit in the bedroom was almost as loud. Finally the room we were in was right next to the elevator, so of course, we heard all the drunk people coming and going at night. Finally when we came in the front desk guy wanted to charge me $165.00 MORE than what I paid online. Thankfully I save every email. So, this was a great start in the worst room in the hotel.

2026-04-20 • via Nuitee
A
aaliyah • family_with_children • us
1
2026-04-16 • via Nuitee
M
Melodie • extended_group • us
9
2026-04-11 • via Nuitee
P
Paulo Henrique • couple • br
6
Não vale o preço
Cons:

O banheiro não é box de vidro como na foto sugerida
Instalações antigas
Limpeza a desejar, cabelos pelo banheiro

2026-04-06 • via Nuitee
R
Ron • couple • us
9
2026-04-03 • via Nuitee
W
W2849BQmariat • Business
10
Top Tier Staff
Pros:

The staff at the hotel, specifically Kristi (front desk), Roberta (restaurant), and another young gentleman (front desk) made my work weekend more pleasant and less stressful with their kindness and efficient service. Additionally, the facility and room were very clean and up to the standards of what you’d expect in a Hilton hotel. I’d recommend this specific hotel among the many others in the area simply for the staff alone.

2026-03-30 • via Tripadvisor
L
Lisa • couple • us
8
Overall was a nice place to stay
Pros:

The restaurant was nice. They had a decent menu. Made it very convenient. A nice smoking area outside on a patio. Room with a walk in shower was a plus.

Cons:

Our bed seemed to be a little worn out. The bed had a dip on the side where people sit on the edge. It was a little uncomfortable for me.

2026-03-28 • via Nuitee
R
Ricardo • couple • us
1
2026-03-23 • via Nuitee
R
Ricky • couple • us
4
Getting water and cookies did not help the fact that I had to pay for parking.
Pros:

Of how close it was to Disney world

Cons:

The rooms were dirty. The showers had hair all in them. Towels weren’t clean the carpet was sticky. The a/c didn’t work. I had to pay for parking.

2026-03-22 • via Nuitee
R
Rus • couple • us
8
Pleasant
Pros:

Close to destination

Cons:

Pay to park and or register with parking app

2026-03-21 • via Nuitee
A
Aline • solo_traveller • br
1
Extreme disrespect with guests
Pros:

I have never dedicated some time to write a review about a hotel, but this time I guess it is necessary. I booked a room at booking trusting that I would have a place to stay. As soon as I arrived at the hotel after a 10 hour flight from Brazil, I was informed that the hotel was sold out and there was not a place to my accommodation. The email was sent during my flight, i could never read it. So, the hotel sold more rooms than its capacity and simply cancel your reservation. So I did not have a place to go!

Cons:

Jamal, the employee who was there, was so empathetic with my desperation that he himself tried to find a place in other hotels nearby. He taught me how to reach this new place that fortunately had a room available. No contact from the manager for apologies, no nothing. Only one email saying “We are so sorry but the hotel is sold out”. My remarks for those who intend to book a room at this hotel: DO NOT TRUST or otherwise you may sleep at the sidewalk

2026-03-20 • via Nuitee
A
Alejandro sebastian • solo_traveller • ar
10
Voy a volver
Pros:

Todo

Cons:

Nada

2026-03-17 • via Nuitee
2
276tejasp • Business • India
2
Terrible service. Toilet broken. Racist service woman.
Pros:

Worst hotels of Hilton in Orlando. Extremely poor service. The toilet in my room broke down and they couldn’t fix it once so I had to report the matter in the reception. Woman at reception does not pick up phone, had to go down and request for a new room. One of my colleagues had her HVAC unit replaced and her room changed as well. Service is shockingly bad where so many families come to visit Disneyworld.
The white woman with specs - a bit elderly in the breakfast area is a racist person. A total B. She would not serve us coffee but served other white people well.
Entire service , reception and that elderly woman need to be fired for the hotel to have any decent chance of improvement.
Google reviews show a lot of negative reviews but we trusted the Hilton brand and went in and suffered.
STAY AWAY FROM THIS HOTEL IF YOU DONT WANNA BE IGNORED AND HAVE A GOOD STAY.

2026-03-14 • via Tripadvisor
A
Ab • couple • nl
8
Pros:

Plaats en omgeving

Cons:

Tijden wat te vroeg àlles gesloten

2026-03-07 • via Nuitee
G
gasmire • extended_group • us
3
Probably wouldn’t ever stay here again.
Pros:

the location wasn’t very far from disney.

Cons:

No free breakfast. You have to pay for parking which is ridiculous when i’m paying this much for a hotel for one night. The code for the parking in the lots didn’t even work, had to get front desk to do it.

2026-03-07 • via Nuitee
K
Kenneth D White • solo_traveller • us
10
2026-03-06 • via Nuitee
D
dantond2026 • Business
10
Family friendly
Pros:

Kristi was great at the front desk. You couldn’t ask for anybody more friendly and more knowledgeable. It was a pleasure dealing with her. Thank you so much, kristi

2026-03-02 • via Tripadvisor
H
H7131DYbiancad • Solo travel
10
Amazing excellent customer service from Kamal and Kristi
Pros:

Had an amazing stay. Room was clean all staff were friendly. But especially shoutout to Kamal gave me excellent customer service especially when I called on my first night to let him know I couldn’t arrive by 11pm for check in. He made sure I wouldn’t be marked a no show and was able to enjoy my late night at Disney. He is always smiling and greeted me every time I arrived. He really made me feel like at home and safe to stay there. Also Kristi went above and beyond and would reach out to me to make sure if I needed anything to make my stay brighter. Both gave me such amazing treatment that the next time I come to Orlando I will stay here again.

2026-02-25 • via Tripadvisor
N
Nomad01609549216 • Couples
2
Worst Hilton property I have stayed at in 30+ years of travel.
Pros:

Do not stay here. The hotel is in terrible shape. Every ice machine on every floor was down. Charge us double parking on their website.Carpets are filthy. Furniture was banged up. Repeat! Do. Not. Stay. Here.

2026-02-24 • via Tripadvisor