Hilton Garden Inn Orlando Lake Buena Vista

Hotels
•
Hilton Garden Inn
7.5 (920 reviews)
11400 Marbella Palm Court , Orlando , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Cleanliness
Cons:
Service
Room Quality
Cleanliness

Categories

Cleanliness
6.81
Multiple complaints about dirty linens and shower. Cleanliness did not meet expectations.
Service
5.78
Terrible service experiences, especially with reservation issues and lack of assistance.
Location
10
Great location consistently mentioned in reviews.
Room Quality
6.27
Several quality issues including maintenance problems and broken amenities.
Amenities
7.8
Amenities were mentioned but not particularly praised.
Value for Money
7.26
Concerns raised regarding parking fees and general value.
Food and Beverage
7.31
Average feedback on food, with some positive notes but also some complaints about service.
Overall Experience
8.8
Mixed feelings overall, with some high points and significant low points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:24

Property Description

Convenient Location and Theme Park Shuttle Service

Located in Orlando, Florida, the Hilton Garden Inn Orlando Lake Buena Vista offers a prime spot just 1 mile from Walt Disney World. With a convenient transfer service to nearby theme parks, your magical adventure awaits just moments away.

On-Site Dining and Relaxation Amenities

Indulge in delicious meals at the Great American Grill restaurant, grab a drink at the bar, or lounge by the outdoor pool with a refreshing beverage from the tiki bar. Every room is equipped with a microwave, refrigerator, and coffee-making facilities for your convenience.

Business and Leisure Facilities

Whether you're here for work or play, take advantage of the business center, meeting facilities, and concierge services available. Enjoy easy access to the Orange County Convention Center and top attractions like Discovery Cove and Aquatica, all within a short drive.

Book your stay at Hilton Garden Inn Orlando Lake Buena Vista for a perfect blend of comfort and convenience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 26 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: Yes
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 920 reviews
Cleanliness: 6.81
Service: 5.78
Location: 10
Room Quality: 6.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 7.31
Overall Experience: 8.8
L
Lisa • couple • us
8
Overall was a nice place to stay
Pros:

The restaurant was nice. They had a decent menu. Made it very convenient. A nice smoking area outside on a patio. Room with a walk in shower was a plus.

Cons:

Our bed seemed to be a little worn out. The bed had a dip on the side where people sit on the edge. It was a little uncomfortable for me.

2026-03-28 • via Nuitee
R
Ricardo • couple • us
1
2026-03-23 • via Nuitee
R
Ricky • couple • us
4
Getting water and cookies did not help the fact that I had to pay for parking.
Pros:

Of how close it was to Disney world

Cons:

The rooms were dirty. The showers had hair all in them. Towels weren’t clean the carpet was sticky. The a/c didn’t work. I had to pay for parking.

2026-03-22 • via Nuitee
R
Rus • couple • us
8
Pleasant
Pros:

Close to destination

Cons:

Pay to park and or register with parking app

2026-03-21 • via Nuitee
A
Aline • solo_traveller • br
1
Extreme disrespect with guests
Pros:

I have never dedicated some time to write a review about a hotel, but this time I guess it is necessary. I booked a room at booking trusting that I would have a place to stay. As soon as I arrived at the hotel after a 10 hour flight from Brazil, I was informed that the hotel was sold out and there was not a place to my accommodation. The email was sent during my flight, i could never read it. So, the hotel sold more rooms than its capacity and simply cancel your reservation. So I did not have a place to go!

Cons:

Jamal, the employee who was there, was so empathetic with my desperation that he himself tried to find a place in other hotels nearby. He taught me how to reach this new place that fortunately had a room available. No contact from the manager for apologies, no nothing. Only one email saying “We are so sorry but the hotel is sold out”. My remarks for those who intend to book a room at this hotel: DO NOT TRUST or otherwise you may sleep at the sidewalk

2026-03-20 • via Nuitee
A
Alejandro sebastian • solo_traveller • ar
10
Voy a volver
Pros:

Todo

Cons:

Nada

2026-03-17 • via Nuitee
2
276tejasp • Business • India
2
Terrible service. Toilet broken. Racist service woman.
Pros:

Worst hotels of Hilton in Orlando. Extremely poor service. The toilet in my room broke down and they couldn’t fix it once so I had to report the matter in the reception. Woman at reception does not pick up phone, had to go down and request for a new room. One of my colleagues had her HVAC unit replaced and her room changed as well. Service is shockingly bad where so many families come to visit Disneyworld.
The white woman with specs - a bit elderly in the breakfast area is a racist person. A total B. She would not serve us coffee but served other white people well.
Entire service , reception and that elderly woman need to be fired for the hotel to have any decent chance of improvement.
Google reviews show a lot of negative reviews but we trusted the Hilton brand and went in and suffered.
STAY AWAY FROM THIS HOTEL IF YOU DONT WANNA BE IGNORED AND HAVE A GOOD STAY.

2026-03-14 • via Tripadvisor
G
gasmire • extended_group • us
3
Probably wouldn’t ever stay here again.
Pros:

the location wasn’t very far from disney.

Cons:

No free breakfast. You have to pay for parking which is ridiculous when i’m paying this much for a hotel for one night. The code for the parking in the lots didn’t even work, had to get front desk to do it.

2026-03-07 • via Nuitee
A
Ab • couple • nl
8
Pros:

Plaats en omgeving

Cons:

Tijden wat te vroeg àlles gesloten

2026-03-07 • via Nuitee
K
Kenneth D White • solo_traveller • us
10
2026-03-06 • via Nuitee
D
dantond2026 • Business
10
Family friendly
Pros:

Kristi was great at the front desk. You couldn’t ask for anybody more friendly and more knowledgeable. It was a pleasure dealing with her. Thank you so much, kristi

2026-03-02 • via Tripadvisor
H
H7131DYbiancad • Solo travel
10
Amazing excellent customer service from Kamal and Kristi
Pros:

Had an amazing stay. Room was clean all staff were friendly. But especially shoutout to Kamal gave me excellent customer service especially when I called on my first night to let him know I couldn’t arrive by 11pm for check in. He made sure I wouldn’t be marked a no show and was able to enjoy my late night at Disney. He is always smiling and greeted me every time I arrived. He really made me feel like at home and safe to stay there. Also Kristi went above and beyond and would reach out to me to make sure if I needed anything to make my stay brighter. Both gave me such amazing treatment that the next time I come to Orlando I will stay here again.

2026-02-25 • via Tripadvisor
N
Nomad01609549216 • Couples
2
Worst Hilton property I have stayed at in 30+ years of travel.
Pros:

Do not stay here. The hotel is in terrible shape. Every ice machine on every floor was down. Charge us double parking on their website.Carpets are filthy. Furniture was banged up. Repeat! Do. Not. Stay. Here.

2026-02-24 • via Tripadvisor
C
CHARLES H • couple • us
7
Just ok
Pros:

N/A

Cons:

Facility showing its agr

2026-02-09 • via Nuitee
J
johnmE9641IC • Business
2
I don’t recommend it
Pros:

Diamond member here for business. Awful. Limited parking. Pay for parking signs everywhere saying you need to use it but app doesn’t work. Spent 20 minutes before finally going to front desk where they told me ‘you don’t need to use the app, just have your license plate number’. Well then why use digital key and remote check in? Super friendly staff, but don’t stay here if you’re looking for an easy check in. It will be my last time.

2026-02-03 • via Tripadvisor
J
janetbQ3453QQ • Family
10
Awesome front desk personnel
Pros:

Kristi Rolle, front desk agent was amazing!!! She was so knowledgeable and sweet when we checked in. The next day she helped me with several questions I had about booking our next stay at Hilton.

2026-02-01 • via Tripadvisor
A
Amanda • couple • us
2
Our first room was dirty and the sink was clogged and smelled horrible. We requested another room that was a bit better.
Pros:

Location

Cons:

Dirty, staff not helpful

2026-01-26 • via Nuitee
R
Ratheesh • family_with_children • us
2
Pros:

There was no water in the bathroom almost an hour.breakfast was inclused in the booking but was not given until. I go and. Ask. My husband went before me and.thry made him pay. Also the next day they dodnt give breakfast to my children bcz the children and us were not together thay will provide bf only when we go together. I made my friend to book the same hotel and thry cancelled her booking in the last moment without asking fhem.and they were at airport for hours didnt knw where to go

2026-01-26 • via Nuitee
A
Aisha • extended_group • us
7
Pros:

Location, easy access to food.

Cons:

The bar had water down drinks, waitress was hounding our family for tips for the complimentary breakfast! When she didnt do anything to earn a tip other than tell us where to sit. We got our own food and cleaned up after ourselves. The water pressure was low, The closet door was broken and no hook in the bathroom to hang towel.

2026-01-25 • via Nuitee
Q
Quang Huy • couple • us
1
2026-01-25 • via Nuitee