Facilities

Free breakfast
Full-service spa
Fitness facilities
Parasailing nearby
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Beautiful location
Well-maintained amenities
Cons:
Room condition issues
Overrated for the price

Categories

Cleanliness
8.24
Some rooms had maintenance issues, but overall clean.
Service
9.21
Exceptional service mentioned by multiple guests.
Location
9.25
Very convenient location praised in reviews.
Room Quality
7.7
Some concerns about room condition noted.
Amenities
8.73
Facilities were suitable for families and well-maintained.
Value for Money
8.19
Some reviews suggested it was overrated for the price.
Food and Beverage
8.74
Food quality was praised but with some minor criticisms.
Overall Experience
8.71
Overall positive experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:26

Property Description

Luxurious Spa & Recreational Amenities
Indulge in massages and facials at the spa, or unwind at the outdoor and indoor pools. Play a match at the tennis courts.

Culinary Delights & Refreshing Beverages
Experience international cuisine at the Labyrinth Main Restaurant or grab a snack at the cafe. Sip cocktails at the beach bar or one of the lounges.

Convenience & Comfort
Stay connected with free Wi-Fi, enjoy room service, and take advantage of concierge services. Business center facilities are available for your needs.

Pamper yourself at Grecotel Creta Palace for a luxurious seaside retreat.

Important information:

  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Sustainability Certifications

    Travelife

  • Accessibility

    No elevators

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.6
Based on 71 reviews
Cleanliness: 8.24
Service: 9.21
Location: 9.25
Room Quality: 7.7
Amenities: 8.73
Value for Money: 8.19
Food and Beverage: 8.74
Overall Experience: 8.71
N
Nikita • family
6
Pros:

We booked sea view for 6 nights but didnt get sea view for full stay (only got for 2 nights but then shifted to another room with no sea view at all).
Hotel was clean and housekeeping staff cleaned room so well everyday.
Food was good too.

2025-10-01 • via Nuitee
V
Valerie Sarah • family
10
Pros:

Table and chairs on our own patio surrounded by beautifully tended gardens - perfect for the beginning and end of each day - staff were excellent

2025-09-27 • via Nuitee
V
Vijay
10
Creta Palace
Pros:

Great setting and great service
Incredible Staff
Excellent clean beach with loads of sunbeds

2025-09-23 • via Nuitee
A
Alina • friends
10
Pros:

tout était au top!

2025-09-19 • via Nuitee
D
Dana • family
10
Pros:

We had an excellent stay for a 4 day wedding. Staff was very attentive and service was incredible! Food was amazing.

2025-09-19 • via Nuitee
A
Alessandro Marco
10
Pros:

—

2025-09-17 • via Nuitee
S
Sadhna
10
Pros:

Property on its own beach.
Felt safe for children.

2025-09-08 • via Nuitee
R
Roland • family
8
Pros:

Anlage ist sehr schön, Strand nicht weit entfernt. Familienfreundlich . Fittnesprogramm. Leider die Liegen in der Früh mit Handtücher belegt. Ist leider meist überall so.

2025-09-07 • via Nuitee
L
Leila • partner
10
Pros:

The location was very convenient, right in the middle between Heraklion and Chania. The property super nice and clean and safe and the staff very friendly, especially Masia. she was ready to help with any question we have and made us feel like home. We loved the ambiance, kids, parents, grandparents and couples were all having fun . The swimming pools were gorgeous and the beach very nice and clean. The restaurants very nice. the breakfast menu and breakfast area were great! The little market on the property was very convenient. We had a great vacation!

2025-09-06 • via Nuitee
C
Camille • family
10
Pros:

Great hôtel, family bedrooms for 5 are super, and the buffets are Amazing in terms of quantity and quality !

2025-08-28 • via Nuitee
S
Sarah • family
8
Pros:

This is a five star hotel and is as slick and polished as you might expect, with staff on hand to help with any and every enquiry or request, and a large imposing lobby and restaurant area. Grassy areas around the various accommodation blocks provide welcome coolness thanks to sprinklers. It's a sprawling complex with a family-friendly feel and also facilities more suited to adults i.e. the bars and Spa. Room location is a big factor in terms of how quiet or pleasant a stay you'll have as some rooms are very close to the small commercial area or the children's swimming pool. Rooms below ours had a direct view (and noise) of the air conditioning fan units behind the Spa. We had a standard 'Bungalow with Sea View', in reality a small apartment in a two-storey block. Although well maintained, decorated and clean, it is apparent that the concrete on the balcony is breaking down, and in the room the bedhead had a hole in it and the 'mirror' surfaces have degraded a lot around the edges. The door doesn't fit properly either, and you can see that other rooms have the same problem, with light spilling out around the doors at night, and sound travelling further than it should. These may seem petty details but for a luxury brand it is poor. A very comfortable bed and quiet air conditioning meant that we slept well in spite of the occasional sounds from neighbouring apartments. We only had breakfast, which was good but not great. Be aware of €15 a night sustainability charge.

2025-08-24 • via Nuitee
A
Adel • family
2
Pros:

perte d'argent

2025-08-22 • via Nuitee
I
Idris • family
6
Pros:

Overrated 5 stars hotel .

2025-08-21 • via Nuitee
S
Sophia • family_with_children
8
Pros:

Super friendly helpful staff. Beautiful grounds ! Best beaches are south of the Rethymno.

2025-08-09 • via Nuitee
M
Mark • family
10
Pros:

The most wonderful staff you will meet. I felt truly welcome at the hotel. We will miss Christof and Nefeli.

2025-07-28 • via Nuitee
A
Andreas Michael
10
Pros:

Loved this place, staff, buffet

2025-06-24 • via Nuitee
A
Ashvina • family
8
Pros:

Friendliness of all staff, lovely location & food, long sandy beach which was lovely for morning walks, amazing sunsets

2025-06-08 • via Nuitee
H
Heiko
8
Tolles Hotel…
Pros:

Wunderbarer Aufenthalt, sehr nettes Personal und gut ausgestattete Zimmer. Es hat an nix gefehlt . Das einzige was ab und zu nervte war die musikalische Beschallung am Strand und in der Bar. Weniger Lautstärke wäre schön gewesen.

2025-06-01 • via Nuitee
C
Caroline • family_with_children
10
Pros:

Beautiful facilities. Clean and practical.
Friendly, helpful staff.
Close to attractions (other beaches, wineries, Retymno, etc.) and located on a beach.
Great for traveling with toddlers and children.
Excellent food, featuring local products.
Amazing breakfast.

2025-05-30 • via Nuitee
B
Benedict • family
10
Pros:

Very good for families with children

2025-05-29 • via Nuitee