Hotel Downtown Kraków

Hotels
8.4 (2442 reviews)
ul. Ludwika Zamenhofa 14 , Kraków , pl

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast variety
Cons:
Noise from trains
Maintenance issues
Limited cleaning services

Categories

Cleanliness
7.73
Some complaints about cleanliness and issues related to maintenance in the room.
Service
9.2
Friendly and attentive staff mentioned in multiple reviews.
Location
9.24
Great location close to transport and main attractions.
Room Quality
8.19
Spacious rooms noted, though some issues with equipment.
Amenities
7.72
Complaints regarding functional issues with Wi-Fi and TV.
Value for Money
8.68
Good quality-price ratio highlighted, especially in context of Krakow prices.
Food and Beverage
8.23
Breaksfast variety and quality received positive remarks.
Overall Experience
8.2
A mix of positive and negative aspects, but favorable overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 03:49

Property Description

Convenient Location near Railway Station
Hotel Downtown Kraków, a 3-star property, is a mere 150 metres from the Kraków Główny Railway Station, ensuring easy access for travelers.

Comfortable Rooms with Modern Amenities
Enjoy bright and spacious rooms at Hotel Downtown Kraków, each equipped with a minibar, free internet, flat-screen TV, and a stylish bathroom with a hairdryer.

Exceptional Services and Nearby Attractions
Benefit from a 24-hour front desk for all your needs, including arranging city tours and museum tickets. Explore the nearby Kraków’s Main Market Square and the Galeria Krakowska shopping centre just a short walk away.

Experience comfort and convenience at Hotel Downtown Kraków. Book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs PLN 60 per day.

Location

Guest Reviews

8.4
Based on 2442 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.23
Overall Experience: 8.2
A
ANGELA • solo_traveller • it
9
Viaggio a Cracovia
Pros:

La posizione eccezionale vicino alla stazione ferroviaria ed al centro città ed ai luoghi di partenza dei tour. Buona la colazione.

Cons:

Si sente il rumore dei treni e bisogna tenere le finestre chiuse. La camera non viene riordinata per tutto il soggiorno.

2026-07-25 • via Nuitee
R
Randi Helen • solo_traveller • no
8
2026-07-24 • via Nuitee
T
Tetiana • family_with_children • ua
10
2026-07-24 • via Nuitee
H
Hoppe • solo_traveller • pl
8
Pros:

Przyjemny hotel blisko dworca, miła obsługa, smaczne śniadania

Cons:

Wszystko mi się podobało, ale minusem są zdecydowanie przejeżdżające pod oknem pociągi, ale można się przyzwyczaić, zasłony i okna dobrze wyciszają.

2026-07-23 • via Nuitee
J
Joanna • family_with_children • pl
10
Kameralnie i czysto .
Pros:

Hotel położony w samym centrum . Rzut beretem do dworca, galerii krakowskiej i rynku. W bocznej uliczce więc bez tłumów. Hotel bardzo kameralny. Czysto . Doskonałe godziny zameldowania i wymeldowania . Pokoje skromne ale w zupełności wystarczające na krótki pobyt. Śniadanie bardzo dobre, każdy raczej cos dla siebie znajdzie i głodny nie wyjdzie . Woda z dystrybutorów dostępna na korytarzu .

Cons:

Rezerwując pobyt znałam jego położenie więc bliskość torów kolejowych absolutnie mnie nie przeszkadzała , jedynie głośno działający cały dzień i całą noc agregat pod oknami powodował dyskomfort . Dla nieco bardziej wrażliwych polecam zaopatrzyć się w stopery do uszu .

2026-07-23 • via Nuitee
A
Alina • family_with_children • ua
9
2026-07-22 • via Nuitee
M
Merje • extended_group • ee
5
Pros:

Asukoht oli iseenesest hea, rongijaama ja kesklinna läheduses. Hotell oli puhas ja teenindus meeldiv.

Cons:

Raudteejaama lähedus, rongide sõidumüra ei lasknud magada.

2026-07-21 • via Nuitee
A
Agnieszka • solo_traveller • pl
9
2026-07-20 • via Nuitee
S
Sviatozar • family_with_children • no
6
Pros:

The hotel has a very convenient location, and the staff were extremely friendly and helpful. We arrived early in the morning, and the receptionist kindly allowed us to leave our luggage in the storage room and access it several times during the day. The room also had a private shower, and overall everything was very good.

Cons:

The only serious problem was the old air conditioner in room 22. It was impossible to turn it off, and it made a very loud rattling noise both during the day and at night. We were extremely tired, so we managed to sleep, but otherwise the noise was terrible and completely spoiled our stay. The air conditioner urgently needs to be repaired or replaced.

2026-07-20 • via Nuitee
I
Ismael • family_with_children • co
8
Sabor agridulce
Pros:

El desayuno

Cons:

La tercer a cama es un suplicio
El hotel queda en una calle cerrada y el rudo del tren que pasa junto al hotel es muy incómodo

2026-07-20 • via Nuitee
C
Christina • couple • se
10
2026-07-20 • via Nuitee
W
Wojtasiuk • extended_group • pl
10
Pobyt rewelacja lokalizacja super
Pros:

Lokalizacja wszędzie blisko i przepyszne śniadania

Cons:

Za miekkie łóżka jak dla mnie mało wygodne

2026-07-19 • via Nuitee
M
Monika • family_with_children • pl
10
Pros:

Lokalizacja, warunki, obsługa

Cons:

Brak parkingu hotelowego

2026-07-19 • via Nuitee
U
Urszula • solo_traveller • pl
2
Nigdy eircej w hotelu Downtown.
Pros:

Prawie nic.

Cons:

Pokój na strychu, chałas od przejezdzajacych pociągów. Okna w dachu- za wysokie do otworzenia, polskie kanały TV bez możliwości wyboru, śniadania- brak wyboru owoców, jadalnia w podziemiu bez okien.

2026-07-18 • via Nuitee
K
Katja • family_with_children • fi
8
Siisti hotelli hyvällä sijainnilla.
Pros:

Hotelli oli siisti, aamiaisella oli valikoimaa, ystävällinen palvelu. Erinomainen sijainti rautatieaseman, vanhan kaupungin JS suuren ostoskeskuksen vieressä.

Cons:

Hotelli sijaitsi aivan junaradan kupeessa. Ilmastointia ei ollut. Aamiaisella loppui tuotteet kuten makkara yli tunti ennen aamiaisen päättymistä eikä lisää ollut.

2026-07-15 • via Nuitee
C
Christelle • family_with_children • fr
7
2026-07-15 • via Nuitee
F
fabio • solo_traveller • it
9
2026-07-14 • via Nuitee
S
Simon • solo_traveller • pl
8
2026-07-14 • via Nuitee
Αθηνα • family_with_children • gr
7
Ωραια
Pros:

Καλό πρωινό ωραίο δωμάτιο καθαρό όλα .Κοντα στην παλιά πόλη με τα πόδια.

2026-07-14 • via Nuitee
D
Domenico • solo_traveller • it
10
Buona
Pros:

Struttura accogliente, camera molto bella, colazione abbondante

Cons:

Unica pecca il televisore in camera non ha mai funzionato correttamente, anche dopo aver avvisato ed essere venuti a sistemare il problema

2026-07-14 • via Nuitee