theWit Chicago, a Hilton Hotel

I loved the staff. They were so nice.

I was sad that there was no recycling available anywhere on the property. (I asked at the front desk.) No option to reuse towels; they always launder and replace them. On a warm day, the air conditioner level was set to 65F -- way colder than necessary.

Heads up that they require you to pay the $29 resort fee ($25+tax) and say you can put it toward food, but they make it a hard to use. Can't use it for breakfast on check-out day, for example. So if you check in late (after dinner) or don't have dinner at their fancy restaurant, you can't use the fee. I think they should just include it in the price of the room, and show it as part of the cost. It's just a hidden fee.

Clean room, friendly staff, great location and within walking distance from all shops!

Staff was welcoming, rooms will clean and well serviced.

Clean room

The WIt was everything. The Roof at the Wit, was amazing, be sure to make reservations. I love this hotel and Chicago it was safe and close to everything!!

Upon checking in we were charged a deposit 150$ for every night we were staying which is absurd. We were charged 25$ for everyday that could go towards food or drink purchased at the hotel (but not room service??) plus county, state, and city tax for each of those charges. To recoup the 25$ you had to charge it to your room which in the end they didn't even take it off the bill anyway. Extra charging aside the "Rooftop" they advertised as part of the experience of the hotel that you have access to was not available most of the time. It is only available on Tuesday- Thursday between 4-10pm. Our room had no shampoo or condition during our stay and the last 2 days they didn't even come in to clean. The doors are locked at night which is good but there is no card scanner on the outside to get in. We were outside trying to get back in and the lady at the front desk could not be bothered to walk the 15ft to open the door for us. Luckily noticed the faded handicap button and were able to get in. The food at the restaurant is overpriced and under delivers. You can walk around the corner and get way better food for much less. Will not stay here again.

We recently stayed at The Wit in downtown Chicago, booking a junior suite at over $2,000 for the weekend. While the room itself was nice, the overall experience fell short of what we expected at this price point.

Positives:

Room service and concierge were excellent—responsive and accommodating to anything we needed.

The central location is convenient if you want to be right in the heart of the city.


Concerns:

The lobby and common areas were constantly overcrowded, especially on weekend nights, due to the rooftop traffic. It made the atmosphere hectic rather than relaxing.

Valet service was extremely slow. Even after calling 30 minutes ahead as instructed, we still waited close to an hour for our car. I’d recommend calling at least an hour in advance.

Access to the rooftop was disappointing. Despite booking a high-level suite on the 20th+ floor, we were told we needed to pay an additional $200 for access. Once we finally got up there, it was nearly empty—adding to our frustration.

Overall, the stay lacked the sense of exclusivity and amenities you’d expect when paying this rate.


Bottom Line:
While we made the best of our stay, the value simply wasn’t there. For the same investment, you can find more luxurious hotels in Chicago that provide better amenities, less confusion, and a more seamless experience. Unfortunately, we would not choose The Wit again.

The room was perfect and the front staff were exceptional. Our stay was amazing!

Convenient location for what we were doing. Highly suggested if you are going to a show at the Chicago Theater.

Great hote

First time but won’t be the last. Very nice place with lots to do right around there.

No problems

Matthew at the front desk was great & he made our stay better than we could’ve expected. The food from the restaurant was amazing (highly recommend the wings) and the bartenders are wonderful! Our room was a dream! 100/10! ⭐️ We will definitely be returning for our next Chicago stay!

We were quite disappointed with our room view. Upon arrival, we initally booked a room with a city view and asked if there were any river views available. We were told they had a river view available, but when we went to our room we had views of parking lots and other buildings. They didnt look into it or address the issue when we brought up the matter. Will not be staying at this hotel again.

Great location, great service

This was by far the BEST Hotel!!!

The hotel has a very cool modern vibe. Room was beautiful. Staff was friendly and attentive.

Very nice hotel and staff were pleasant. The area is okay but if you go a block over it is nicer. The river walk is very close and inviting.

Ok hotel, very pricey

Room wasn’t as big as advertised, everything else was great