Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Beautiful landscaping and pools
Friendly staff
Cons:
Issues with food options
Some amenities not functioning

Categories

Cleanliness
8.5
The hotel is very clean and well-maintained, but some reviews mention issues with amenities like the television.
Service
9.5
Guests noted friendly and attentive staff, contributing to an overall positive experience.
Location
9.7
The hotel's location is praised for its proximity to nature and local attractions.
Room Quality
9.5
Rooms are described as comfortable and spacious, though some specific issues were mentioned.
Amenities
9
Amenities such as the pool and grounds are well-liked but can be overcrowded.
Value for Money
9
Generally seen as good value, although some consider certain services to be overpriced.
Food and Beverage
8
Reviews indicate mixed feelings about food quality and pricing, particularly for breakfast.
Overall Experience
9.6
Overall, guests enjoyed their stays, citing comfort and a pleasant environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 833 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.7
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.6
C
Claire • couple • fr
9
2026-05-07 • via Nuitee
H
HAYDEE ZURITA • extended_group • mx
7
EL PRECIO ESTABA PERFECTO PERO A QUE PRECIO (SIN AGUA)
Pros:

LA UBICACION ES BUENA, YA QUE ESTA EN LA ZONA CENTRICA DE LA CIUDAD DE MERIDA

Cons:

1) EL ESTACIONAMIENTO ES PEQUEÑO, IGUAL Y PORQUE ERA SEMANA SANTA SE LLENO Y TUVIMOS QUE DEJAR EL VEHICULO AFUERA
2) EL DIA QUE LLEGAMOS YA POR LA NOCHE QUERIAMOS BAÑARNOS Y NO HABIA AGUA EN LA HABITACION, BAJAMOS Y EL DE LA RECEPCION NOS DIJO QUE EN UNA HR APROX, DE AHI AL DIA SIGUIENTE POR LA MAÑANA TAMPOCO HABIA AGUA PARA BAÑARSE, LAVARSE LA CARA, LAVARSE LOS DIENTES, NADA DE AGUA SALIA, VOLVIO A BAJAR MI ESPOSO Y LE DIJERON QUE EN 15 MIN SIN EMBARGO PASO MEDIA HR Y NADA, LO QUE ME DI CUENTA ES QUE SE ESCUCHABA QUE EN OTRA HABITACION CERCA DE LA MIA SI SE ESTABAN BAÑANDO Y NO DEJABA DE SALIR EL AGUA, YA CUANDO POR FIN DEJE DE ESCUCHAR EL RUIDO DE LA REGADERA AHI SI PUDIMOS BAÑARNOS, LAVARNOS LA CARA, LOS DIENTES, ETC, LO QUE CONCLUIMOS ES QUE SI EN UNA HABITACION ESTABAN OCUPANDO LA REGADERA EN LA QUE YO ESTABA OCUPANDO NO PODIAMOS Y QUIZAS EN ESA HAB YA SE HABIAN DADO CUENTA DE ESTE DETALLE PORQUE SI SE TARDARON MUCHISIMO TIEMPO CON LA REGADERA ABIERTA Y ESCUCHABA QUE DECIAN " FULANITA SE ESTA BAÑANDO EL NIÑO. METETE A BAÑAR PARA APROVECHAR" YO NO ENTENDIA QUE PASABA HASTA QUE PUSE MAYOR ATENCIO A ESTE "PEQUEÑO DETALLE" ELLOS DEJABAN LA REGADERA ABIERTA PARA PODER TENER AGUA, YA CUANDO TODOS ELLOS TERMINARON CERRARON LA REGADERA Y AHI EN AUTOMATICO PUDIMOS NOSOTROS TENER AGUA EN MI HABITACION.

2026-05-04 • via Nuitee
E
Emmanuel • solo_traveller • mx
9
Pros:

La perfecta mezcla entre comodidad moderna y el ambiente rústico-natural de la selva proporcionan una estancia relajante, de primera.

Cons:

La calidad del café.

2026-04-28 • via Nuitee
L
Laura • solo_traveller • mx
9
2026-04-28 • via Nuitee
E
Eefje • couple • nl
8
Prachtig verblijf, maar afgelegen
Pros:

Pluspunten:
⁃ Heerlijk groot zwembad.
⁃ Ruime kamer met groot en fijn bed.
⁃ In de buurt en makkelijk te bereiken met de collectivo naar de maya ruines van Palenque
⁃ Op loopafstand van Aluxes Ecopark

Cons:

Minpunten:
⁃ Je bent bijna verplicht om elke dag 13€ per persoon te betalen voor het ontbijtbuffet.
⁃ Geen waterdispensers
⁃ Geen supermarkt in de buurt
⁃ Restaurants op 20+ minuten loopafstand
⁃ 1 zwembad werd gerenoveerd, erg jammer en daardoor druk bij het andere zwembad.
⁃ Werkzaamheden recht voor onze kamer.
⁃ Kakkerlak in de badkamer

2026-04-26 • via Nuitee
P
Philippe • couple • be
9
Un hôtel sympa près des ruines
Pros:

L’hôtel est super à quelques min des ruines. L’eau de la piscine est bien chaude. On entend de loin les singes hurleurs

Cons:

Le personnel n’est pas trop sympa et parle difficilement l’anglais

2026-04-16 • via Nuitee
O
Olivera • solo_traveller • uy
10
Pros:

Exelente

Cons:

Todo excelente

2026-04-12 • via Nuitee
M
Martina • solo_traveller • de
9
Gute Lage zu den Ruinen
Pros:

Tolle Lage um die Ruinen von Palenque zu erkunden. Sehr ruhig in einem schönen Garten gelegen. Gutes Frühstücksbuffet. Gutes Housekeeping, alles sehr sauber.

Cons:

Abendessen war eine Enttäuschung, besser außerhalb essen gehen. Speisesaal hat Atmosphäre einer Bahnhofswartehalle.

2026-04-11 • via Nuitee
H
Helston • extended_group • mx
9
2026-03-18 • via Nuitee
סימה • solo_traveller • il
10
מפנקת ונעימה
Pros:

היה נקי מטופח ומרשים צוות נהדר א. טעימה היה ממש כייף לשהות במקום

Cons:

לא היה

2026-03-18 • via Nuitee
A
andreas • couple • de
10
Certainly a good choice.
Pros:

We had an executive room (next to the pond). Really nice. The booked room (standard) had no view at all.
The pool and the garden are beautiful and well maintained.
The restaurant may not be cozy but the food is really good.
Staff very friendly.

Cons:

Staff at the reception quite unfriendly and next to no help at all. Hard to believe that at such an important position you find such unmotivated personnel.

2026-03-16 • via Nuitee
E
Electo Miguel • extended_group • mx
10
Excelente servicio y atención
Pros:

El servicio es excelente

Cons:

Sin comentarios.

2026-03-16 • via Nuitee
C
Carlos • couple • es
9
Pros:

Situado en un magnífico entorno cerca de la zona arqueológica.
Estupenda piscina para relajarte al final del día.

2026-03-11 • via Nuitee
B
Borelli • couple • it
10
Cons:

Manca il frigobar

2026-03-11 • via Nuitee
S
Sonia • couple • be
9
Heel goede prijs kwaliteit
Pros:

Mooie kamers. Veel ligstoelen vrij aan het zwembad. Elke dag flesjes water en koffie in de kamer. Mooi restaurant, lekker eten. Verduisterende gordijnen

Cons:

Kamer rook wat vochtig

2026-03-10 • via Nuitee
B
Bins • extended_group • br
10
2026-03-09 • via Nuitee
N
Nathalie Lucas • couple • nl
9
Geweldig resort!
Pros:

Mooie grote kamer met een heerlijke bed, goeie douche! Prachtig resort, mooi aangelegde tuin en een geweldig groot zwembad. Lekker ontbijt met veel keus. Kortom: we hebben het daar superfijn gehad!

Cons:

Personeel spreekt bijna geen Engels , verder niks!

2026-02-24 • via Nuitee
S
SARAH • couple • gb
9
Super stopover for Pelenque
Pros:

Great location to explore Pelenque. You can get a collectiveo to the site from the road. Nice pool bar

Cons:

Nothing

2026-02-14 • via Nuitee
K
karine • couple • fr
9
une belle adresse
Pros:

un bel hôtel sur la route des ruines ! belle piscine et chambre confortable
personnel attentif

Cons:

manque un peu de décoration pour personnaliser la chambre : un tableau , objets

2026-02-08 • via Nuitee
K
Karolis • couple • is
10
2026-01-30 • via Nuitee