Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful landscaping and pools
Friendly staff
Cons:
Issues with food options
Some amenities not functioning

Categories

Cleanliness
8.5
The hotel is very clean and well-maintained, but some reviews mention issues with amenities like the television.
Service
9.5
Guests noted friendly and attentive staff, contributing to an overall positive experience.
Location
9.7
The hotel's location is praised for its proximity to nature and local attractions.
Room Quality
9.5
Rooms are described as comfortable and spacious, though some specific issues were mentioned.
Amenities
9
Amenities such as the pool and grounds are well-liked but can be overcrowded.
Value for Money
9
Generally seen as good value, although some consider certain services to be overpriced.
Food and Beverage
8
Reviews indicate mixed feelings about food quality and pricing, particularly for breakfast.
Overall Experience
9.6
Overall, guests enjoyed their stays, citing comfort and a pleasant environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Location

Guest Reviews

9.1
Based on 865 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.7
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.6
V
Veneranda Iskra • couple • mx
10
Una hermosa inmersión en la naturaleza conservando el confort de la civilización.
Pros:

Qué aceptan mascotas y destinan un bloque especial de habitaciones para los visitantes que viajamos con compañeritos peludos. Los mejores espacios del hotel son los camastros ubicados afuera del temazcal y la alberca pequeña que está en la parte superior del hotel, ambos colindan con una cañada que permite disfrutar el encanto de la naturaleza.
Tambien mientras caminas por los andadores del hotel puedes observar a una familia de sereques.

2026-08-08 • via Nuitee
S
Stephane • solo_traveller • fr
10
Hotel magnifique à 2 km du site de Palenque
Pros:

Tout.
L'hôtel est implanté dans la forêt à 1,5 km du site de Palenque.
Les chambres sont dans des petits bâtiments réparties dans la forêt donc complètement au calme.
Les chambres sont spacieuses, propres, avec bonne literie et air conditionné. La douche et sanitaire ok.
Piscine magnifique avec bar.
Grand espace de restauration pour petit déjeuner et autres repas.
Wifi nickel sur l'ensemble de l'hôtel.
Une très belle expérience, nous recommandons sans réserve.

Cons:

RAS.

2026-08-07 • via Nuitee
J
Jennie • solo_traveller • au
4
Pros:

The pool was nice. The rooms were fine.

Cons:

I asked them to freeze a gel pack for me and paid extra to get a room with a minifridge, as we had medication that needed refrigeration. They had the gel pack for 2 nights. When I went to retrieve it upon checking out for a daylong car trip, it was not frozen. It was barely cold. I don't know what failure happened but it was extremely upsetting. Luckily our tour company had a cooler and were able to get ice for it to keep it cold during the trip.

2026-08-06 • via Nuitee
J
José • solo_traveller • mx
10
2026-08-05 • via Nuitee
S
Samuel • solo_traveller • mx
9
2026-08-02 • via Nuitee
L
Lopez • family_with_children • mx
10
Muy bien algo caro pero buenas instalaciones para estar en familia y poder trabajar
Pros:

Principalmente el ambiente y su alberca

Cons:

Que la señorita me hizo un mal cobro

2026-07-24 • via Nuitee
J
Julie • couple • dk
8
2026-07-24 • via Nuitee
O
Olga • solo_traveller • mx
8
2026-07-22 • via Nuitee
C
claudia • solo_traveller • mx
9
2026-07-18 • via Nuitee
D
Denis Soto Rojas • solo_traveller • mx
10
Pros:

El hotel es muy bonito, muy tranquilo, la comida es muy buena, las instalaciones son muy buenas, las camas son muy cómodas.

2026-07-15 • via Nuitee
R
Ruiz Sánchez • couple • mx
10
Super relajante y comodo
Pros:

Nos gusto mucho los desayunos, la alberca y el spa

2026-07-14 • via Nuitee
J
JORGE ARMANDO • couple • mx
4
regular, camas pequeñas incomodas
Cons:

camas individuales muy pequeñas ... siempre esta en mantinimeiento la seguna piscina y no te dejan usarla

2026-07-08 • via Nuitee
N
Norma • extended_group • us
10
Pros:

Muy bonito y cómodo

2026-07-07 • via Nuitee
K
Kamruz • solo_traveller • qa
5
Pros:

The pool was great and the pool bar waitress was really nice and friendly. One member of staff at the reception was great. The room was OK with comfy beds. The waiters at the restaurant were friendly and offered good service.

Cons:

For a 5-star hotel, most of the reception staff were not offering 5-star service. When we checked in early we paid extra, the member of staff did not even tell us about the facilities in the place nor did he tell us where breakfast was etc (that's basic). The room was just OK but no mini fridges, only coffee on offer which is not 5-star.

2026-07-06 • via Nuitee
J
Jose Maria • solo_traveller • ae
10
2026-07-01 • via Nuitee
G
Gabriel • solo_traveller • mx
10
2026-06-25 • via Nuitee
A
Angelica Maria • couple • pf
9
Genial
Pros:

Un lindo hotel rodeado de naturaleza!!

Cons:

El tamaño de cuarto

2026-06-19 • via Nuitee
H
Hernandez • family_with_children • ar
10
2026-06-19 • via Nuitee
M
Martin • family_with_children • us
10
Muy amable serviceable
Pros:

Bueno limpio comodo

2026-06-14 • via Nuitee
S
Stephanie • extended_group • fr
8
2026-06-11 • via Nuitee