Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Beautiful landscaping and pools
Friendly staff
Cons:
Issues with food options
Some amenities not functioning

Categories

Cleanliness
8.5
The hotel is very clean and well-maintained, but some reviews mention issues with amenities like the television.
Service
9.5
Guests noted friendly and attentive staff, contributing to an overall positive experience.
Location
9.7
The hotel's location is praised for its proximity to nature and local attractions.
Room Quality
9.5
Rooms are described as comfortable and spacious, though some specific issues were mentioned.
Amenities
9
Amenities such as the pool and grounds are well-liked but can be overcrowded.
Value for Money
9
Generally seen as good value, although some consider certain services to be overpriced.
Food and Beverage
8
Reviews indicate mixed feelings about food quality and pricing, particularly for breakfast.
Overall Experience
9.6
Overall, guests enjoyed their stays, citing comfort and a pleasant environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:43

Property Description

Tropical Oasis in Palenque
Nestled in lush tropical gardens, Hotel Villa Mercedes Palenque offers a serene escape with 2 outdoor pools and a Mayan-style spa.

Charming Accommodations
Stay in quaint thatched buildings and enjoy modern comforts like satellite TV and a private bathroom in every room.

Culinary Delights and Relaxation
Indulge in authentic Mexican cuisine at the on-site restaurant, unwind at the poolside bar with a terrace, or simply lounge in the hammocks.

Experience the best of Palenque with easy access to the airport and convenient babysitting services.

Book now for a memorable stay at Hotel Villa Mercedes Palenque.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PQM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

9.1
Based on 816 reviews
Cleanliness: 8.5
Service: 9.5
Location: 9.7
Room Quality: 9.5
Amenities: 9
Value for Money: 9
Food and Beverage: 8
Overall Experience: 9.6
S
SARAH • couple • gb
9
Super stopover for Pelenque
Pros:

Great location to explore Pelenque. You can get a collectiveo to the site from the road. Nice pool bar

Cons:

Nothing

2026-02-14 • via Nuitee
K
karine • couple • fr
9
une belle adresse
Pros:

un bel hôtel sur la route des ruines ! belle piscine et chambre confortable
personnel attentif

Cons:

manque un peu de décoration pour personnaliser la chambre : un tableau , objets

2026-02-08 • via Nuitee
K
Karolis • couple • is
10
2026-01-30 • via Nuitee
G
Gabriel • extended_group • es
9
2026-01-30 • via Nuitee
O
Oleg • solo_traveller • ru
4
Pros:

Location and big territory, water pool

Cons:

Size and design the room, food

2026-01-30 • via Nuitee
W
Wiking • couple • de
9
2026-01-29 • via Nuitee
R
Rossina Guadalupe • couple • mx
10
2026-01-29 • via Nuitee
T
Tomek_Gato • solo_traveller • pl
8
2026-01-27 • via Nuitee
J
Judith Elise Simone • family_with_children • se
8
2026-01-27 • via Nuitee
S
Silvia • couple • es
7
Gracias por acogernos y cuidarnos.
Pros:

Agradecer especialmente la atención de Ildefonso ya que durante mi estancia sufrí una crisis asmática y él me indico el médico al que acudía su mujer y gracias a él pude recuperarme.

Tb agradecer la amabilidad de Josué - el camarero de la piscina - siempre atento a nosotros y con una capacidad de trabajo extraordinaria.

El personal es lo mejor del hotel, las chicas de la limpieza tb son encantadoras y eficaces.

La comida y la atención en el restaurante un 10.

Cons:

La habitación tenía humedad y se notaba nada más entrar por el olor.
Supongo que por el entorno que es húmedo.

2026-01-24 • via Nuitee
G
Guadalupe • extended_group • mx
7
Pros:

La naturaleza

Cons:

Habitación o bumgalo demasiado lejos de recepción, muy buen Internet.

2026-01-23 • via Nuitee
A
Adelina • family_with_children • br
9
Pros:

A piscina.

2026-01-23 • via Nuitee
C
Carolyn • couple • us
10
Beauriful resort hotel near the Palenque ruins.
Pros:

Everything was wonderful! This place is like a full-fledged resort, with many amenities, a lovely pool, great restaurant, beautiful grounds. Loved it!

Cons:

Nothing!

2026-01-23 • via Nuitee
D
Dina • couple • us
9
Friendly Service and Great Location
Pros:

We really enjoyed our two-night stay here. The King room was large and comfortable and the pool--even on a cloudy day--was a good place to relax after touring. The bartender Josue was friendly and attentive. In fact, all of the staff were. We had Alfonso and Christian as servers in the restaurant. I included some photos of our dinner and breakfast there. The breakfast was buffet one day because there was a group inhouse and a la carte the second day. Both menus had savory and healthy options. Well located for touring the ruins and other eco sites nearby.

Cons:

Nothing

2026-01-22 • via Nuitee
M
Mario • couple • at
10
Pros:

Die Lage , das Zimmer, bequeme Betten, feine Dusche, mitten in der Natur

Cons:

Hat alles gepasst

2026-01-20 • via Nuitee
M
MARTHA • family_with_children • mx
8
2026-01-19 • via Nuitee
P
Pietro • extended_group • it
9
2026-01-18 • via Nuitee
E
Emiel • couple • be
7
Good
Pros:

Nice resort and good rooms.

Cons:

Make the restaurant a bit cosier and decorate it with flowers and colourful items.

2026-01-18 • via Nuitee
E
Erich • couple • at
7
Ok
Pros:

Schöne Anlage

Cons:

Fitness: Geräte alt und zum Teil defekt, nicht täglich Frühstücksbuffet

2026-01-16 • via Nuitee
J
JEAN • solo_traveller • au
8
Very pleasant resort like hotel, with large rooms & a lovely pool.
Pros:

The hotel was conveniently situated close to the ancient ruins & Palanque was only a shot taxi ride away. The pool area was lovely & the water was refreshing. Water & coffee were provided in the room. The breakfast was delicious, although not included.

Cons:

The room smelt a bit musty, but was ok once the fan or AC was on.

2026-01-09 • via Nuitee