Holiday Inn Express Kingston Central by IHG

Hotels
•
Holiday Inn Express
8.5 (1149 reviews)
11 Benson Street , Kingston , ca

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Pool closed
Inconsistent room servicing

Categories

Cleanliness
8.21
Generally clean with some isolated complaints about room servicing.
Service
9.18
Friendly and helpful staff, particularly positive mentions of front desk.
Location
9.22
Convenient location near highway and stores, appreciated by guests.
Room Quality
8.17
Rooms are comfortable but some issues with temperature regulation and lack of toilet paper upon arrival.
Amenities
7.7
Some amenities like the pool were closed or had issues, but overall acceptable for this hotel tier.
Value for Money
8.66
Good value considering the included breakfast but some amenities were lacking.
Food and Beverage
8.21
Breakfast received positive mentions, though there were some complaints about variety and quality.
Overall Experience
8.68
Overall a decent stay with some highlights and specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Luxurious Accommodations
The Holiday Inn Express Hotel & Suites Kingston offers spacious rooms equipped with modern amenities such as a 37-inch flat-screen TV, minibar, microwave, and coffee maker. Enjoy free Wi-Fi and a comfortable work desk during your stay.

Relaxation and Recreation
Unwind in the indoor pool and hot tub, or break a sweat at the 24-hour gym. The lobby with fireplace seating provides a cozy atmosphere for guests to mingle and relax. Don't forget to indulge in the complimentary hot breakfast featuring a variety of delicious options.

Convenient Location
Located near Lake Ontario, Queen’s University, and various attractions, including the International Hockey Hall of Fame and Fort Henry National Historic Site, Holiday Inn Kingston offers easy access to explore the area. Book your stay now for a memorable experience.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 6 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1149 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
N
Natasha • family_with_children • ca
8
Comfortable and convenient
Pros:

Amenities available, cleanliness of rooms, spaciousness of rooms.
Cleaning staff was SO friendly and polite in the morning. Desk staff was very friendly and helpful, breakfast/serving staff was very quick and responsive in maintaining a clean and sanitary area.

Cons:

Selection of breakfast food could be improved (ie. conniving looks old and dry, and there should have been a greater selection of fresh fruit).
The floor we stayed on smelled of very strong weed when we arrived.
Walls/floors are THIN - our neighbours above sounded like a herd of elephants.

2026-07-18 • via Nuitee
G
Gladys • couple • ca
10
2026-07-18 • via Nuitee
L
Lisa • couple • ca
10
We most likely will stay here again next time we are in Kingston
Pros:

The staff were courteous, hotel was clean, good variety of food items at breakfast, very centrally located to other shops, restaurants etc........We have stayed here before so we know what to expect.

Cons:

The parking situation was okay but very crowded on the night we were there. We had to parking in behind not adjacent to the main door. However, it was not bad.

2026-07-17 • via Nuitee
P
Prit D • solo_traveller • ca
7
2026-07-15 • via Nuitee
A
Aleksander • solo_traveller • ca
8
2026-07-10 • via Nuitee
S
Sonia • extended_group • ca
10
2026-07-10 • via Nuitee
D
Dafna • solo_traveller • il
10
2026-07-08 • via Nuitee
C
Charbonneau • solo_traveller • ca
10
Pros:

Le personnel est super gentil

Cons:

Les lit trop haut

2026-07-07 • via Nuitee
C
Christine • family_with_children • ca
10
Cons:

I paid 450 $ and lost power for a few hours . It was hard with the kids nothing to do no pool no tv . Nothing

2026-07-06 • via Nuitee
H
Helen • couple • ca
8
Cons:

It was too expensive for the location

2026-07-06 • via Nuitee
S
Sai Raghuram • family_with_children • ca
7
Pros:

Breakfast was decent. Availability of Laundry was a plus (detergent is owner responsibility, which is fine). Two lifts was good.

Cons:

I was charged for parking - 6$ per day - not that it's too much, but they could've easily adjusted in the room itself.

Staff didn't have a clue what MAT was.

There were kids jumping in the pool and causing nuisance, none of the staff bothered.

There's heaps of dust below beds, now that's pathetic.

2026-07-04 • via Nuitee
M
Marwa • family_with_children • ca
9
2026-07-04 • via Nuitee
H
HELEN • couple • ca
9
Pros:

Nice and clean with a modern decor. The breakfast was very good! Staff were all friendly and accommodating.

2026-07-03 • via Nuitee
B
Beverly • couple • ca
10
2026-07-03 • via Nuitee
W
Weijia • family_with_children • ca
9
2026-07-02 • via Nuitee
T
Tumwine • solo_traveller • ca
9
2026-06-29 • via Nuitee
G
Greg • couple • ca
8
Cons:

Dripping faucet and slow drain. I would’ve liked to have a glass of wine sitting on the outdoor patio.

2026-06-29 • via Nuitee
J
Jun • family_with_children • ca
9
2026-06-09 • via Nuitee
M
Martin • couple • ca
10
Pros:

We were there the night of guest appreciation, wonderful!! Had a conversation with Claire Running Senior Sales Manager great information!!!

2026-06-08 • via Nuitee
C
Chen • couple • ca
9
2026-06-04 • via Nuitee