Holiday Inn Express Kingston Central by IHG

Hotels
•
Holiday Inn Express
8.5 (1095 reviews)
11 Benson Street , Kingston , ca

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Pool closed
Inconsistent room servicing

Categories

Cleanliness
8.21
Generally clean with some isolated complaints about room servicing.
Service
9.18
Friendly and helpful staff, particularly positive mentions of front desk.
Location
9.22
Convenient location near highway and stores, appreciated by guests.
Room Quality
8.17
Rooms are comfortable but some issues with temperature regulation and lack of toilet paper upon arrival.
Amenities
7.7
Some amenities like the pool were closed or had issues, but overall acceptable for this hotel tier.
Value for Money
8.66
Good value considering the included breakfast but some amenities were lacking.
Food and Beverage
8.21
Breakfast received positive mentions, though there were some complaints about variety and quality.
Overall Experience
8.68
Overall a decent stay with some highlights and specific areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:29

Property Description

Luxurious Accommodations
The Holiday Inn Express Hotel & Suites Kingston offers spacious rooms equipped with modern amenities such as a 37-inch flat-screen TV, minibar, microwave, and coffee maker. Enjoy free Wi-Fi and a comfortable work desk during your stay.

Relaxation and Recreation
Unwind in the indoor pool and hot tub, or break a sweat at the 24-hour gym. The lobby with fireplace seating provides a cozy atmosphere for guests to mingle and relax. Don't forget to indulge in the complimentary hot breakfast featuring a variety of delicious options.

Convenient Location
Located near Lake Ontario, Queen’s University, and various attractions, including the International Hockey Hall of Fame and Fort Henry National Historic Site, Holiday Inn Kingston offers easy access to explore the area. Book your stay now for a memorable experience.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YGK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 6 per day.

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.5
Based on 1095 reviews
Cleanliness: 8.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 7.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
S
Sharday • couple • ca
1
2026-02-13 • via Nuitee
S
Sisavath • couple • ca
5
Good dream. 🛌
Pros:

Delicious. 😋😋👍

Cons:

Good enough. 👍😁

2026-01-28 • via Nuitee
M
Maria • couple • ca
9
2026-01-26 • via Nuitee
L
Laila • solo_traveller • ca
8
2026-01-21 • via Nuitee
T
Tina • family_with_children • ca
8
2026-01-21 • via Nuitee
K
Kshitiz • family_with_children • ca
9
2026-01-21 • via Nuitee
S
Sean • solo_traveller • ca
9
2026-01-20 • via Nuitee
S
Sebastien • extended_group • ca
7
Ok for one night with earplugs
Pros:

Th room (king bed with sofa in separated hallway)

Cons:

Noise - too close to highway.
No bar.

2026-01-20 • via Nuitee
O
Oumkaltoum • family_with_children • ca
5
2026-01-20 • via Nuitee
J
Janice Mary • extended_group • ca
10
We will be back!
Pros:

Breakfast was great. Beds were comfy! Lots of room as we had accessible room

Cons:

Would be nice if there were more than two luggage carts for the whole hotel
Room temp was hard to regulate - felt cooler than it was set at

2026-01-20 • via Nuitee
M
Maher • couple • ca
8
Pros:

The breakfast was good and the location was okay

Cons:

I didn’t like the fact that I was charged $6 a night for the parking , I think this should be included with the stay like all the hotels that I stayed in , this was the first Holiday inn that I was charged for parking on it’s premises.

2026-01-19 • via Nuitee
L
Luis Miguel • family_with_children • ca
8
Amazing place
Pros:

Friendly staff

Cons:

Pls upgrade the towels

2026-01-19 • via Nuitee
A
Alan • solo_traveller • ca
9
2026-01-19 • via Nuitee
M
Mageda • family_with_children • ca
10
2026-01-19 • via Nuitee
C
Cynthia • family_with_children • ca
9
2026-01-19 • via Nuitee
S
Sheilagh • couple • ca
10
2026-01-19 • via Nuitee
A
Amanda • family_with_children • ca
3
Worst hotel stay ever
Pros:

Nothing .. it was clean

Cons:

We booked this hotel over the others because of the pool and the breakfast when we checked in our room key didn't work had to go all the way back to the desk to get it again. Then we tried to go swimming about 35 kids on the loose in the gym and the pool my daughter got hit with pool noodle and then jumped on in the 5 mins we tried to staff the parents of these kids were outside not supervising their kids going bananas it was awful. Then of course the breakfast was gross cold pancake machine wasn't working honestly probably my worst hotel stay ever!

2026-01-19 • via Nuitee
R
Rafael • family_with_children • ca
8
2026-01-19 • via Nuitee
P
Paul • couple • ca
9
Good
2026-01-19 • via Nuitee
C
Ciser • extended_group • ca
8
It was a positive experience
Pros:

Breakfast was awesome

2026-01-19 • via Nuitee