Homewood Suites by Hilton Lake Buena Vista - Orlando

No air conditioner in halls n elevator

the pool needs cleaning

Pool needs to be heated

Breakfast options

Pay to park $87 for 3 nights, toilet handle was broken

I rarely leave negative reviews, but I feel other travelers should be aware of my experience.

My family and I stayed here on April 4th. Prior to arrival, I requested extra towels, blankets, and pillows. I requested them again at check-in and was assured they would be delivered, but they never arrived.

The most concerning issue was the cleanliness of the room. When I went to replace the trash bag, I discovered used feminine hygiene products left in the trash from a previous guest. This was both unsanitary and unacceptable. I immediately reported the issue to the front desk and requested clean sheets and cleaning supplies. I was told housekeeping would come to the room, but no one ever showed up.

In addition, the air conditioning was not working properly, making the room uncomfortable throughout the night, and the jacuzzi appeared dirty and was not functioning correctly.

What disappointed me most was not just the condition of the room, but the response afterward. I contacted the hotel multiple times, escalated the matter to Hilton Guest Assistance, and even reached out to Hilton's Executive Office. The hotel's position was that because they could not locate internal documentation of my complaint, they would not offer any compensation. However, I did report the issues during my stay and was assured they would be addressed.

Everyone's experience may be different, but based on both the stay itself and the handling of my complaint afterward, I would not choose to stay at this property

Piscina muy vieja. , Desayuno regular y cuando SE termina a Algo del buffet SE demoraba en ponerlos

The front desk made my family and I wait in the lobby for more than two hours. She wouldn’t even check us in at 3:45pm. She said we would have to wait until 4pm for check in. I told her that I have a toddler and that I needed to put my daughter to rest, but she refused to check us in even few minutes before 4pm. There were multiple people complaining in the lobby about many different reasons. There was only one front desk person which made some “diamond customers” upset because they had to wait in line as everybody else.
The pool area is disgusting. There was garbage around the pool on the ground(plastic cups, straws.,). The pool seemed that it hadn’t been cleaned for a long time, and the jacuzzi water was smelling urine so badly.
The breakfast was good and the dining area was spacious. The room was fine except for the bed that seemed quite small for a king size. It was more like queen size bed. I wouldn’t recommend this hotel and wouldn’t go back there either.

Todo excelente

El desayuno tiene poca variedad, básicamente todo con harinas.
Por otra parte el servicio de limpieza de las habitaciones debería mejorar mucho más

Apenas o check in poderia ter sido antecipado pois chegamos as 14:00 e não nos liberaram. Como isto está no contrato não reclamamos, mas poderiam ter sido mais corteses pois tínhamos um compromisso agendado e não pudemos tomar um banho depois de uma longa viagem.

The pool could do with more sun loungers

They offered at shuttle that does not go to magic kingdom only Epcot and it’s supposed to arrive around 9am, driver was late causing us to arrive at magic kingdom later than expected. Also if Disney closes at 10 which is the last shuttle way before the fireworks. Also, the bath tub needs work , my toddler wanted to take a bath because she’s scared of showers and it did not look clean enough for her to bathe in. They have a bbq pit by the pool, I assumed it was charcoal , it was propane and they do not put propane in so we ordered our own pit. Staff didn’t know anything about what we needed to do to get it refueled