Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Inconsistent cleanliness
Subpar breakfast

Categories

Cleanliness
8.01
Some reviews mention cleanliness issues and poor maintenance.
Service
9.48
Consistently praised as friendly and helpful by multiple reviews.
Location
9.52
Multiple reviews highlight excellent location close to attractions.
Room Quality
8.47
Mixed sentiments, with some rooms being comfortable and others noted as small.
Amenities
8.5
Basic amenities are mentioned; some issues with the pool area.
Value for Money
8.46
Generally considered fair given the mixed feedback.
Food and Beverage
8.01
Some negative feedback regarding breakfast options.
Overall Experience
9.18
Overall, guests had a positive experience despite a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Luxurious Accommodation
Jo-An Palace, nestled in the heart of Rethymnon, offers 70 elegantly decorated rooms and suites equipped with state-of-the-art amenities, ensuring a comfortable stay with a touch of luxury.

Gastronomic Delights
Indulge in fine cuisine at the "Main Street 1978 Café-Bar", where you can savor delectable meals and beverages throughout the day. Don't miss the chance to unwind on the terrace with a cocktail and soak in the tranquil ambiance.

Rooftop Oasis
Experience unparalleled views of the city from the rooftop pool (seasonal: April to October) and bask in the sun with a refreshing drink in hand. The attentive staff, available 24/7, ensures a seamless and memorable stay.

Book your stay at Jo-An Palace now to enjoy a perfect blend of luxury, convenience, and hospitality.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 144 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 9.18
I
IOANNIS • couple • gr
9
2026-04-16 • via Nuitee
A
Antonios • couple • gr
8
2026-04-13 • via Nuitee
S
Sophie • family_with_children • gb
3
A éviter pour les familles
Pros:

L'emplacement avec un parc frais et ombragés avec des jeux pour enfants.
L'ascenseur avec du jazz.

Cons:

L'espace de piscine n'était pas disponible pour ce poser au calme avec un livre. La piscine n'est pas entretenu en ce moment. Elle n'est disponible qu'à partir du 23 avril mais vu qu'elle avait un fond d'eau et des algues au 8 avril. C'est pas sur qu'elle soit prête a la fin du mois.
Pour le petit déjeuner, le café n'a pas de goût.
Le lit bébé avait des traces marrons et des trous. Le lit avait déjà bien vécus.
Dans la salle de bain, pas d'espace pour poser les biberons et affaire du bébé.
La lumière de la salle de bain s'éteint toute seule et trop rapidement. Il y a un minuteur.
Peu d'endroit pour pendre une serviette.
Possible de décorer la chambre avec vos serviettes notamment sous la télé.
Cet hotel n'est pas a recommander pour les familles.

2026-04-09 • via Nuitee
L
Lionre • solo_traveller • de
9
2026-04-01 • via Nuitee
R
Ruben • family_with_children • es
9
2026-04-01 • via Nuitee
J
Julien • family_with_children • fr
9
2026-03-28 • via Nuitee
P
Panagiotis • family_with_children • cy
10
2026-03-22 • via Nuitee
A
antzela • couple • gr
9
2026-03-17 • via Nuitee
A
ALEXANDRE • solo_traveller • fr
10
2026-03-13 • via Nuitee
T
tsiara • family_with_children • gr
9
2026-02-26 • via Nuitee
P
Pitsi G • family_with_children • gr
10
Pros:

Καθαροί χώροι, πολύ ωραίο δωμάτιο.

2026-02-23 • via Nuitee
Ειρήνη • family_with_children • gr
10
Pros:

Η τοποθεσία ήταν κοντά σε ότι μπορεί να χρειαστείς (ΚΤΕΛ, super market, κα.). Επίσης, πολύ καλό προσωπικό. Ευγενικοί και χαμογελαστοί. 10/10

2026-02-23 • via Nuitee
E
EIRINI • family_with_children • gr
10
2026-02-22 • via Nuitee
G
Géraldine • family_with_children • fr
10
Séjour très agréable
Pros:

Établissement neuf et bien décoré. Jolie piscine Très bon accueil . Très bon emplacement. Petit déjeuner varié et de qualité . Je recommande !

2026-01-19 • via Nuitee
I
Imene • family_with_children • fr
9
2026-01-19 • via Nuitee
A
AHMET CEMAL • couple • tr
8
Pros:

Variety and the quality of the foods

Cons:

Space is small during busy times

2026-01-15 • via Nuitee
Χριστιανα • extended_group • cy
5
2026-01-09 • via Nuitee
D
DIMOS • family_with_children • gr
10
2025-12-23 • via Nuitee
L
Liraz • family_with_children • il
8
Pros:

מיקום היה מעולה ממש כמה דקות הליכה מהמרכז, אהבנו את ארוחת הבוקר!
החדר היה קצת צפוף בשבילנו עם תינוק(היינו אחרי המלון הזה במלון אחר בחדר יותר קטן ולא היה צפוף)

2025-12-14 • via Nuitee
M
Millman • couple • gb
9
I would stay here again, clean comfortable, great staff and a terrific location
Pros:

The staff were brilliant, all very pleasant and obliging. The location was great, and the hotel was very clean and comfortable.

Cons:

Breakfast was a bit of a letdown.
The tea/coffee machine didn’t work properly and the cooked food was barely warm.

2025-12-12 • via Nuitee