Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Inconsistent cleanliness
Subpar breakfast

Categories

Cleanliness
8.01
Some reviews mention cleanliness issues and poor maintenance.
Service
9.48
Consistently praised as friendly and helpful by multiple reviews.
Location
9.52
Multiple reviews highlight excellent location close to attractions.
Room Quality
8.47
Mixed sentiments, with some rooms being comfortable and others noted as small.
Amenities
8.5
Basic amenities are mentioned; some issues with the pool area.
Value for Money
8.46
Generally considered fair given the mixed feedback.
Food and Beverage
8.01
Some negative feedback regarding breakfast options.
Overall Experience
9.18
Overall, guests had a positive experience despite a few negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:31

Property Description

Luxurious Accommodation
Jo-An Palace, nestled in the heart of Rethymnon, offers 70 elegantly decorated rooms and suites equipped with state-of-the-art amenities, ensuring a comfortable stay with a touch of luxury.

Gastronomic Delights
Indulge in fine cuisine at the "Main Street 1978 Café-Bar", where you can savor delectable meals and beverages throughout the day. Don't miss the chance to unwind on the terrace with a cocktail and soak in the tranquil ambiance.

Rooftop Oasis
Experience unparalleled views of the city from the rooftop pool (seasonal: April to October) and bask in the sun with a refreshing drink in hand. The attentive staff, available 24/7, ensures a seamless and memorable stay.

Book your stay at Jo-An Palace now to enjoy a perfect blend of luxury, convenience, and hospitality.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HER

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.7
Based on 134 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 8.01
Overall Experience: 9.18
I
Imene • family_with_children • fr
9
2026-01-19 • via Nuitee
G
Géraldine • family_with_children • fr
10
Séjour très agréable
Pros:

Établissement neuf et bien décoré. Jolie piscine Très bon accueil . Très bon emplacement. Petit déjeuner varié et de qualité . Je recommande !

2026-01-19 • via Nuitee
A
AHMET CEMAL • couple • tr
8
Pros:

Variety and the quality of the foods

Cons:

Space is small during busy times

2026-01-15 • via Nuitee
Χριστιανα • extended_group • cy
5
2026-01-09 • via Nuitee
D
DIMOS • family_with_children • gr
10
2025-12-23 • via Nuitee
L
Liraz • family_with_children • il
8
Pros:

מיקום היה מעולה ממש כמה דקות הליכה מהמרכז, אהבנו את ארוחת הבוקר!
החדר היה קצת צפוף בשבילנו עם תינוק(היינו אחרי המלון הזה במלון אחר בחדר יותר קטן ולא היה צפוף)

2025-12-14 • via Nuitee
M
Millman • couple • gb
9
I would stay here again, clean comfortable, great staff and a terrific location
Pros:

The staff were brilliant, all very pleasant and obliging. The location was great, and the hotel was very clean and comfortable.

Cons:

Breakfast was a bit of a letdown.
The tea/coffee machine didn’t work properly and the cooked food was barely warm.

2025-12-12 • via Nuitee
D
Dimitri • family_with_children • be
10
Weer een geweldig verblijf!
Pros:

We zijn hier voor de tweede keer en weer helemaal tevreden. Mooie kamers, vriendelijk personeel en een fijne sfeer. Zeker een aanrader!

Cons:

Alles wat goed

2025-11-27 • via Nuitee
M
Maria • family_with_children • gr
5
2025-11-27 • via Nuitee
I
Ioannis • solo_traveller • gr
7
2025-11-13 • via Nuitee
3
327lizb • Couples • Northampton, Northamptonshire, England
10
Highly recommend
Pros:

An absolute gem of a hotel. Not only was it modern, clean, with everything you might need from a hotel, the staff were really helpful and it is in a great location.

Without a doubt, I wouldn't hesitate stopping here again.

2025-10-12 • via Tripadvisor
Y
Yvonne • family_with_children • gr
9
2025-10-11 • via Nuitee
C
carolmW195LT • Couples
8
Ideally placed city hotel
Pros:

Location, location location 💚

Really enjoyed our stay at Jo-An hotel, the staff are lovely & rooms very clean.

Ideally placed to visit all of Rethymno on foot, so many cafes, bars & shops nearby and the old town literally 5mins away

2025-10-09 • via Tripadvisor
A
Anu • couple • fi
6
Cons:

Aamupala oli tylsä, mehut huonoja ja lämpimiä. Uima-altaalla rikkinäisiä aurinkovarjoja ja aurinkotuoleja. Altaalla kuivuneita kukkia.

2025-10-06 • via Nuitee
S
Stefan • partner
10
Pros:

Tolles Hotel, zentral gelegen. Vielleicht etwas laut, aber mit der Klimaanlage kann man die Fenster nachts geschlossen lassen.

2025-10-03 • via Nuitee
A
Anne • couple • nl
10
Perfect stay
Pros:

Location is super, friendly staff and the beds are super comfy to sleep in.

Cons:

Norhing

2025-10-02 • via Nuitee
A
Akritidu • couple • cz
8
Pros:

Nice location, modern feel.

Cons:

The AC was dripping, the bathroom was a bit rusty and the bed was very uncomfortably soft. Breakfast was very mid.

2025-10-01 • via Nuitee
D
DORA • couple • gr
9
2025-09-29 • via Nuitee
A
Adventurer693399 • Couples
2
POOR
Pros:

On arrival we thought it was lovely . Entered the lift with suitcases and grubby and unkempt. Room back ogmf hotel and it was very basic and small , bathroom smelt fusty and could hardly open the door which got stuck on hand basin . Nothing like the picture on Web page . We checked out as for 2 weeks could not manage here . Hall way carpet had seen better days . Food basic and limited choice . Really disappointed as we've been coming to reythmnon for years . Totally mis leading as it looks like it's been re vamped definitely needs it ! You do not get what the website page says and this was booked with jet 2 !

2025-09-25 • via Tripadvisor
S
sarahpB5974MH • Couples
10
Central hotel with character
Pros:

Lovely central hotel with incredibly helpful staff especially the ladies on reception. Athena In the dining area and her young colleagues are a delight.
We had no issues with the room, its size or the choices of food. If you are looking for a hotel with some character and guests of mixed nationalities it's a real gem.

2025-09-24 • via Tripadvisor