Hyatt Place Salt Lake City Downtown / The Gateway

Hotels
•
Hyatt Place
9 (965 reviews)
55 North 400 West , Salt Lake City , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Paying for parking
Hot tub not functioning well

Categories

Cleanliness
8.46
Generally clean with some specific mentions of cleanliness.
Service
9.43
Staff were helpful and went above and beyond.
Location
9.47
Great location, close to important venues and city center.
Room Quality
8.92
Rooms were comfortable and met needs.
Amenities
8.45
Good amenities overall, but some issues with hot tub and parking.
Value for Money
8.41
Paying for parking affected perceptions of value.
Food and Beverage
9.46
Breakfast was highly praised and well received.
Overall Experience
9.43
Strong positive sentiments overall despite minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:04

Property Description

Luxurious Amenities
Indulge in the outdoor pool and spa, offering relaxation and rejuvenation during your stay. Enjoy the convenience of free Wi-Fi in each guest room, ensuring you stay connected throughout your visit.

Comfortable Accommodations
Unwind in the air-conditioned rooms furnished with a cozy seating area, flat-screen TV, and coffee-making facilities. The en suite bathroom with a hairdryer adds a touch of luxury to your stay.

Convenient Facilities
Take advantage of the business and fitness centers, catering to all your work and wellness needs. With a 24-hour reception, assistance is always at hand to make your stay seamless.

Experience the perfect blend of comfort and convenience at Hyatt Place Salt Lake City Downtown. Book now for an unforgettable stay!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Thu, Feb 5, 2026 until Wed, Apr 1, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SLC

Property Policies

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 965 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.92
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 9.46
Overall Experience: 9.43
M
Michelle • family_with_children • us
4
Cons:

The young girl that checked me in was awesome, the rest of the staff were not friendly and at times snobby. I expected better from staff when the room was over $300 a night. To add to the trouble I booked an extra night then went to renew key. And the man that works at front desk in daytime, was rude to me told me the hotel was over booked at 945. And wouldnt let me check out later than 11. Still haven't received my refund either its been 5 days

2026-03-20 • via Nuitee
K
Kevin • couple • us
10
Great location!!
Pros:

It was close to downtown. The front desk associate was so friendly and helpful!!

2026-03-18 • via Nuitee
M
mickelsen • family_with_children • us
9
2026-03-17 • via Nuitee
J
Joshua • family_with_children • us
8
2026-03-10 • via Nuitee
E
Eder • extended_group • us
9
2026-03-09 • via Nuitee
F
Frederick • couple • us
7
Pros:

location

Cons:

paying for parking
no plates at breakfast

2026-03-04 • via Nuitee
J
Jenny • family_with_children • us
10
Pros:

Staff was super friendly and helpful
All of them

Cons:

N/A

2026-03-04 • via Nuitee
M
Marnie • solo_traveller • us
6
It was ok but I won’t stay there again.((
Pros:

Location was good. Breakfast was good. Staff was helpful.

Cons:

No USB ports
Didn’t have a smaller, less expensive room
Quoted $156, cost $260.89i

2026-03-03 • via Nuitee
C
Cherilee • family_with_children • us
9
I like this hotel and will stay there again especially when going to events at the Delta Center.
Pros:

My family and I stayed there because of the close proximity to the Delta Center. It made it convenient to get there and not have to worry about parking or traffic after the Utah Jazz game. The room was very clean and nice.

Cons:

While, the breakfast was good, it would be better if the food that was suppose to be hot was actually warmer. I understand that when it's first brought out that it is warm but there are food warmers that can be used in hotels.

2026-03-02 • via Nuitee
J
JANISLEI • family_with_children • br
6
Bom custo benefício
Pros:

Quartos amplos, cama confortável, café da manhã bom para os padrões americanos.

Cons:

Pagar o estacionamento. Roupas de cama e toalhas desgastadas e velhas. Não ter água de cortesia para fazer café e chá.

2026-03-01 • via Nuitee
M
Mrthriller25 • NONE
4
They have been better in the past.
Pros:

Wasn’t happy with the staff. Front desk was no help and kind of rude. I’ve stayed multiple times and this is by far the worst

2026-02-27 • via Tripadvisor
L
Lori • family_with_children • us
10
W9nderful Stay
Pros:

Large room, clean, walking distance to downtown, parking, breakfast

Cons:

Pillows

2026-02-27 • via Nuitee
B
Barrak hadid • family_with_children • au
10
2026-02-26 • via Nuitee
A
Ashlie • couple • us
10
This is our go-to place in SLC! Never disappoints.
Pros:

It’s a great location, always clean, and the staff is great!

2026-02-25 • via Nuitee
M
Mya • couple • us
10
2026-02-24 • via Nuitee
M
MJahraus • family_with_children • us
10
Pros:

The best staff in Salt Lake!
The best hotel, especially for Delta Center events!
Big rooms, good breakfast options, tight but good secure parking.

Cons:

No microwave immediately available.

2026-02-12 • via Nuitee
P
Pruneda • family_with_children • us
10
2026-02-09 • via Nuitee
P
Peter R • extended_group • ca
9
2026-02-09 • via Nuitee
H
Harper • family_with_children • us
7
2026-02-08 • via Nuitee
D
danj888 • NONE • Los Angeles, California
10
Nice place would go again.
Pros:

Nice place, good breakfast (would have liked a couple more healthy options but good overall). Great location walking to the Gateway mall practically next door. Room was spacious and I was able to work without disturbing TV or sleep of spouse. We travel a LOT over the years, and Hyatt Place or Hyatt House is a great value we think.

2026-02-02 • via Tripadvisor