Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious rooms
Variety of food options
Cons:
Some cleanliness issues
Spa service disappointments
In-room amenities lacking

Categories

Cleanliness
8.55
Some reviews noted cleanliness was impeccable, while others mentioned regular cleaning.
Service
10
Staff is described as friendly and accommodating even with difficult guests.
Location
10
Beautiful location with a magical view from the hotel.
Room Quality
9.52
Rooms are well appointed and spacious, although there were some reports of issues.
Amenities
9.06
Wellness area and spa have positive mentions, but there are criticisms regarding some amenities.
Value for Money
9.01
Mixed feelings on value; some felt it did not match expectations.
Food and Beverage
9.54
Excellent breakfast and food options received positive reviews.
Overall Experience
9.5
Most reviews highlight a fantastic stay with many positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:47

Property Description

Luxurious 5-Star Alpine Retreat

Award-Winning Spa Experience
Indulge in the 4700-m² Alpin-Active-Spa complex with 3 lilis, featuring indoor and outdoor pools, a heated sports pool, a brine hot tub, and a natural swimming pond. Unwind in saunas, a fitness room, Kneipp basin, and relaxation area with a bar and fireplace. Treat yourself to massages, baths, and beauty treatments.

Culinary Excellence
Experience gourmet dining at the restaurant awarded one toque by Gault Millau. Enjoy a lavish breakfast buffet until 11:00 and exquisite 5- or 6-course dinners with fine wines.

Activities for Every Season
Partake in yoga, Pilates, aqua fitness, and more. Explore the outdoors with cross-country ski tours and ski waxing facilities. In summer, enjoy electric bike rentals.

Book your stay at Alpin Resort Sacher for a truly unforgettable Alpine getaway.

Important information:

Parking is available for an additional charge.

Deluxe Double Rooms with balconies are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: INN

Location

Property Video

Guest Reviews

9.4
Based on 689 reviews
Cleanliness: 8.55
Service: 10
Location: 10
Room Quality: 9.52
Amenities: 9.06
Value for Money: 9.01
Food and Beverage: 9.54
Overall Experience: 9.5
P
Pascal Jean Marie • solo_traveller • ch
10
Excellent as expected
Pros:

The hotel met all our expectations. It’s a very classy place for guests who like the Alpine Chic style and would like to re-charge their batteries like me. The staff is exceptionally friendly and attentive, the spa very large (including a sauna with large windows and several pools), the restaurant excellent (I found the half-board the be a good deal) and the public areas very elegant. You can definitely feel the handwriting of Elisabeth Gürtler, the owner, who is among other things the Grand Dame of the Vienna Opera Ball. We will certainly return.

2026-09-11 • via Nuitee
K
Kristīne • couple • lv
1
Cons:

Nice place, but very disappointing and unacceptable experience. On 28 Aug, I stayed at the hotel for one night and provided my credit card for the reservation. At check-out, I could not find my card because it was packed in my luggage, so I paid the full amount in cash.

The receptionist assured me that the amount blocked on my credit card would be released within a few days. However, almost two weeks later, the money is still blocked.

I have contacted the hotel several times, but I only receive the same response: “We have forwarded your message to our accounting department, they are currently reviewing this matter and will get back to you as soon as possible.”

Almost two weeks to resolve a simple payment issue is completely unacceptable. I have already paid the full amount in cash, yet my money remains blocked, with no clear explanation, no deadline, and no actual solution. Very poor handling of the situation and extremely disappointing customer service.

2026-09-09 • via Nuitee
K
KESKİN • couple • tr
10
AWESOME
Pros:

harika bir kahvaltı ve fine dining yemekler.spa alanları muhteşemdi.biotopik gölde yüzmek harika bir deneyimdi.

Cons:

hersey mukemmmeldi.belki akşam yemeklerinde soft içecekler değil ama sudan ücret alınması düzeltilebilir

2026-09-08 • via Nuitee
M
Matthäus • solo_traveller • at
9
2026-09-03 • via Nuitee
T
TIZIANO • solo_traveller • it
10
2026-09-02 • via Nuitee
C
Christoph • solo_traveller • de
9
2026-09-02 • via Nuitee
R
Ramona • solo_traveller • de
10
In Großen und Ganzen ein wunderschönes hotelfreundliches Personal und eine super liebe Chefin.
Pros:

Wunderschönes Hotel mit Charme und Flair mit viel Liebe zum Detail. Es gibt ehrlich gesagt nicht zum aussetzen. Mir wurde sogar für 100 € mehr eine Junior Suite angeboten, da ich zu früh angereist bin und mein Zimmer noch nicht fertig war.

Cons:

Einzige was ich zum aussetzen habe, ist, dass man für die Parkplätze jedes Mal zahlen muss. Und wenn, dann würde ich fünf Euro pro Tag nehmen. Sonst ist nicht weiter auszusetzen.

2026-09-01 • via Nuitee
J
Jordi • solo_traveller • nl
6
Pros:

The staff is amazing. The restaurant too. Most of the spa facilities are old but very comfortable.

Cons:

Rooms are outdated and need desperately maintenance. Like most of the resort.

2026-09-01 • via Nuitee
C
Cindy • family_with_children • be
9
It was grand!
Pros:

The welcoming staff, the lovely breakfast and dinner, the amazing spa treatments and spa areas

Cons:

Maybe some of the parts could use some modernization, such as some spa areas

2026-08-31 • via Nuitee
A
Alphonse • couple • be
10
2026-08-31 • via Nuitee
C
CLAUDIO • family_with_children • it
4
Not a 5-star hotel, with serious staff issues
Pros:

The spa area is good — that’s about it. Beyond that, this hotel falls far short of a 5-star standard.

Cons:

The main issue is the organisation and the staff: unprepared, insufficient in number, and the whole operation feels completely disorganised.

At the restaurant, the waiters don’t follow basic service standards. The wait between courses is unacceptable, and there’s zero flexibility — if you want to change a dish for dinner, you have to notify the hotel that same morning. On top of that, the food quality is barely acceptable.

Not a 5-star hotel, with serious staff issues

The spa area is good — that’s about it. Beyond that, this hotel falls far short of a 5-star standard. The main issue is the organisation and the staff: unprepared, insufficient in number, and the whole operation feels completely disorganised.

At the restaurant, the waiters don’t follow basic service standards. The wait between courses is unacceptable, and there’s zero flexibility — if you want to change a dish for dinner, you have to notify the hotel that same morning. On top of that, the food quality is barely acceptable.

The spa itself is nice, but essentially unsupervised. It’s impossible to order anything at the spa bar — they claim there’s staff there, but in practice no one is around. When we went to the main lobby bar instead, we were told we couldn’t stay there in a robe. We would have gladly stayed at the spa and eaten there if there had been even one waiter.

The staff overall (with a few limited exceptions) were unjustifiably rude. They made us feel unwelcome for the entire stay, despite the price of the hotel. One night, a waiter at the bar responded to a polite request with a RACIST comment.

In just 4 nights, I could list many more examples of staff rudeness, but I think the above makes the point.

In summary, there are far nicer hotels at the same price point, and I can guarantee I will never return. Still, please train your staff — receiving a racist comment in a 5-star hotel, just as in a 1-star one, is not acceptable.

2026-08-30 • via Nuitee
C
claudiofM5506KF • Friends getaway
4
ALPIN SACHER RESORT
Pros:

Not a 5-star hotel, with serious staff issues

The spa area is good — that’s about it. Beyond that, this hotel falls far short of a 5-star standard. The main issue is the organisation and the staff: unprepared, insufficient in number, and the whole operation feels completely disorganised.

At the restaurant, the waiters don’t follow basic service standards. The wait between courses is unacceptable, and there’s zero flexibility — if you want to change a dish for dinner, you have to notify the hotel that same morning. On top of that, the food quality is barely acceptable.

The spa itself is nice, but essentially unsupervised. It’s impossible to order anything at the spa bar — they claim there’s staff there, but in practice no one is around. When we went to the main lobby bar instead, we were told we couldn’t stay there in a robe. We would have gladly stayed at the spa and eaten there if there had been even one waiter.

The staff overall (with a few limited exceptions) were unjustifiably rude. They made us feel unwelcome for the entire stay, despite the price of the hotel. One night, a waiter at the bar responded to a polite request with a RACIST comment.

In just 4 nights, I could list many more examples of staff rudeness, but I think the above makes the point.

In summary, there are far nicer hotels at the same price point, and I can guarantee I will never return. Still, please train your staff — receiving a racist comment in a 5-star hotel, just as in a 1-star one, is not acceptable.

2026-08-29 • via Tripadvisor
A
ayelet • couple • il
7
2026-08-29 • via Nuitee
R
Ramona Maria • family_with_children • it
10
2026-08-29 • via Nuitee
E
Ennio • extended_group • it
1
Un soggiorno che non ci ha permesso di rilassarci a causa delle continue scortesie del personale. Che ad ogni nostra ric
Pros:

L’arredo è la posizione

Cons:

Mancanza totale di assistenza
Personale molto scortese
Servizio ristorante senza alcuna possibilità di modifica del pasto pagato con la prenotazione

2026-08-29 • via Nuitee
I
Ina • solo_traveller • de
10
2026-08-27 • via Nuitee
M
Marion • solo_traveller • at
10
Excellenter Service, tolle Küche
Pros:

Es ist ein außergewöhnliches Haus mit einem besonderen Charme, getragen vom Geschmack und Liebe der Gastgeber Frau Gürtler.

Cons:

Man kann’s nicht besser machen!

2026-08-26 • via Nuitee
A
abdullah • family_with_children • sa
10
We had a wonderful stay in Seefeld.
Pros:

Location , food quality , services

Cons:

Size of the room

2026-08-18 • via Nuitee
C
Caroline • couple • au
7
We had a relaxing stay with constant amazing food and good service
Pros:

The property is amazing & in a great position

Cons:

The only issue was no air conditioning in the room & with 28-30 degrees it was like an oven from mid afternoon

2026-08-17 • via Nuitee
T
Tariq • couple • kw
10
اقامة رائعة
Pros:

مكان جميل جداً والاطلالة رائعة والخدمة فوق الممتازة كل من في المنتجع جاهز للخدمة في اي وقت
المكان يستحق اكثر من خمسة نجوم. سكنت سويت وكان مكيف
الريوق - الافطار - ممتاز ومتنوع

Cons:

لو يتم اضافة اطباق عربية في وجبة العشاء

2026-08-16 • via Nuitee