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Facilities
Property facilities
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Car hire
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Ski storage
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Non-smoking throughout
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Concierge service
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Wheelchair accessible
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Kid meals
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Coffee Shop on site
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Key card access
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Happy hour
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Supervised childcare/activities
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Ski storage
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Golfing on site
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Self parking (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Garage
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Casino nearby
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Horse riding nearby
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Snow sports gear
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Electric bicycle charging station
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
City Centre Location
Located in the heart of the city, Novotel Christchurch Cathedral Square offers a modern stay with stunning city views from every room. Just a stroll away from the Convention Centre and Hagley Park, convenience meets luxury at our 4.5-star hotel.
Modern and Spacious Rooms
Choose from a variety of contemporary rooms at Novotel Christchurch, each designed for comfort and style. Enjoy amenities like wireless broadband, LCD TVs, and some rooms even feature a separate living area and work desk for your convenience.
Culinary Delights and Fitness
Indulge in New Zealand cuisine and fine wines at our on-site restaurant, open all day for your dining pleasure. Stay active at our fully equipped gym to keep up with your fitness routine during your stay.
Experience the best of Christchurch at Novotel Christchurch Cathedral Square. Book your stay now!
Please note, there is a 1.4% credit card surcharge when using a credit card.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 4 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs NZD 35 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
Children up to and including 15 years old stay for free when using an existing bed.
People no matter the age stay for NZD 50 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location, easy walk to the new stadium. Very comfy beds, attentive staff. Would 100% stay again.
n/a
Location, Room selected, Value for money and friendly staff.
Check-in staff and restaurant staff were friendly and attentive
Room setup with vanity was unusual
The breakfast was Lovely, a great selection of cooked and continental food on offer. great coffee and all the cooked food was tasty
Everything
Nothing
Everything was amazing
The shining light in what was otherwise a very disappointing stay was the friendliness and help the staff provided. Everyone right through the organisation was excellent to deal with. The place was also well cleaned by people who obviously cared.
Unfortunately here things go straight downhill. We arrived to see that the room we had booked was $150 per night cheaper on the information board at the reception desk. Unfortunately the staff said they were unable to do anything about this so we ended up effectively paying for two extra nights (at the reduced rate) that we never were able to use. Regardless the room that was provided was no where near the standard that we were expecting for $500 a night (this was a lot to us, however we considered it a treat when we booked) The room was listed as a ‘Superior King Bed Room’, it turns out that the only difference to a normal room was the bigger bed, which was nice but not worth the money. The room itself was designed with several very strange, and disconcerting features that ended up moving more into the dangerous, especially at night, or using the shower. The room has a strange basin arrangement by the toilet/shower space that pushes out into the bed space. This is edged by a glass partition. While you can see this during the day, or with the lights on, if you get up in the middle of the night and do not want to turn the lights on, you have to be very careful not to walk directly into the edge of the glass as it is in your natural path to go to the toilet. We both found this an issue for this reason. The other major issue was the shower/bath. This is a shower over bath arrangement and while the bath has non-slip stickers added the floor outside does not. There is no option to walk straight in, you need to step over the bath with the obvious trip hazard that is and then use the shower. There is also absolutely no rails, handles, or grip points to use doing this. The towel rails are there but they will not hold your weight if you grabbed them falling. I found, being slightly wider in the shoulder, that I was always banging my elbow on the edge of the movable glass partition by the shower, however to move this sprayed water all over the floor!
Great location and walking distance to everything, bars, restaurants, the new stadium.
Clean and tidy.
Room could do with a bit of a refresh, cupboards etc are looking a bit tired.
The bathroom set up is strange, no sink or no mirror in the bathroom which was a bit unusual. Definitely would be useful having these normal things available.
Quite squished for room for 3 adults, because of the sink setup there’s no real space for the jug etc to ho either!
Location and amenities, just what we needed for our stay.
On one occasion we had lunch in the restaurant there was a waiter serving us and when another staff member we arrived he instantly started sharing how unhappy he was in his job with her.
Then on another occasion when we were having breakfast one waitress spoke to another trainee waitress about something that wasn’t right in a very rude tone compared to show she has been speaking to us when clearing our tables etc. Very unprofessional, I hope there are systems in place to support people like this to speak up and be able to work through what is wrong.
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Liked hotel it’s convenient to the city
You had no amenities ie cups even a tsp would have helped. We were given several kiwi fruit but couldn’t eat them as no cutlery.
Convenient and modern
Nothing
Location was central to many restaurants and shopping. Breakfast was good. Room was clean and comfortable.
Restaurant staffing seemed a little sparce.
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