Hampton Inn & Suites Tucson East/Williams Center

We stayed two nights for Parent’s Weekend. The hotel was very clean, staff was ex Ellen’s and friendly. The beds were comfortable and the a/c worked great. Breakfast was very good as well. Excellent job Hampton!

The room was not as all like the photo. There were extension cords. One shade did not work. No glasses in the bathroom.

Pretty good

Texas Roadhouse, Ross, TJ Max all close so is park place mall.

.

Very clean and comfortable .. Beds plenty big & the room too .. Along with free breakfast 😋 w/eggs, toast, ham, cereal, fruits, coffee, tea 🍵 .. Very plentiful and clean too !!

It wasn’t gross but lots of missed cleaning opportunities.

Altamente recomendable

Stayed here in the past. I like the spacious rooms, good breakfast selection, convenient location, reasonable rates. This time they forgot to clean my room across 4 days — not sure why.

Everything so far so good.

The room was clean and quiet. There are a lot of dining options within a short distance.

Nice breakfast selection.

Great stay!

Great stay. Clean, quiet....very friendly and helpful staff. Good breakfast. Would stay again

We checked in to here because of a bad experience elsewhere. Staff was beyond accommodating and amazing. Check in was easy. They even have a 12pm checkout. The room was immaculate. The bed was so comfy. I felt safe and at home here.

Hotel smells terrible. Once you leave lobby and get on elevators, beware. Each time the elevator door opens, a stinky 2nd or 3rd floor and its stinky hallways await you. It's nauseating. Front desk and bkfst peps are great. But this place needs to be gutted. The rooms smell horrible, period.

Muy buena area todo esta cerca facil de llegar.

Check in was very smooth.

Clean room. Comfortable bed.

What a sad world we live in.
There is no empathy for one another or the circumstances they may endure. It is a “we don’t care”; “ it’s not our policy” kind of world.
This hotel is a prime example. I made a same day reservation due to a pet emergency. I live 3 hours away and wanted to be sure to have a room close to my pet. Unfortunately, the Animal Hospital I went to could not see my baby after I sat there for 41/2 hours. I called the Hampton to see if I could transfer my reservation to a hotel on the Northwest side of Tucson, where I eventually ended up with my pet. No, I was told… “.. not their policy…”. I asked if I could get a refund since I wasn’t going to show…no “… not their policy…”.
I called Corporate Offices ( “… they don’t do refunds… sorry….” But they patched me through to the hotel. Girl at front desk ( obviously having a bad day) would not let me speak to the manager and in an unfriendly tone let me know I “… signed a contract with them and if I didn’t show up I still had to pay for the room…” I tried to explain it was an unusual situation and I would have been MORE THAN HAPPY to provide “proof” that my cat was seen across town at midnight… I understand some people lie… I’m not among them.
How frustrating to have such an emergency come up as I did and
have the Hampton, rather than try to rectify the situation in SOME manner, and show empathy for a fellow human being, policy up and figure I’m trying to pull one over on them.
Please stay somewhere else if you feel you may need to cancel or transfer your reservation… this Hampton/Hilton just doesn’t care.
What a sad world we live in.