Hotel Eden

Hotels
9 (2367 reviews)
ul. Ciemna 15 , Kraków , pl

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Good value for money
Cons:
Cleanliness issues
Creaky floors
A few maintenance problems

Categories

Cleanliness
8.25
Some reviews noted issues with cleanliness such as dirty curtains and unpleasant odors.
Service
9.75
Many reviews highlighted friendly and helpful staff.
Location
9.25
Guests appreciated the excellent location, close to attractions and transport.
Room Quality
8.25
Rooms were described as clean, but some mentioned creaky floors and small issues.
Amenities
8.75
General availability of amenities was noted as satisfactory, though some furniture seemed outdated.
Value for Money
9.25
Guests felt they received good value considering the price and location.
Food and Beverage
9.25
Multiple reviews praised the breakfast as delicious and satisfactory.
Overall Experience
9.25
Overall, guests expressed high satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:51

Property Description

Historic Charm in the Heart of Kazimierz
Experience the allure of a 15th-century building at Hotel Eden, nestled in Krakow's old Jewish Quarter. Delve into the past while enjoying modern comforts like a mikveh, spa facilities, and complimentary Wi-Fi.

Relaxation and Pampering
Indulge in ultimate relaxation with our sauna, massage treatments, and salt grotto. Let the stresses melt away as you rejuvenate your body and mind.

Convenience at Your Fingertips
Our dedicated staff is here to enhance your stay by assisting with car rentals, excursion bookings, and providing local insights. Explore nearby attractions like Wawel Hill and the Main Market Square, just a short walk away. Plus, easy access to transportation options makes exploring the city a breeze.

Book now to secure your stay at Hotel Eden and create unforgettable memories in Krakow's historic district.

Important information:

Please note that the Kosher breakfast should be reserved in advance and is additionally paid PLN 80 per a meal set.If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KRK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9
Based on 2367 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.75
Value for Money: 9.25
Food and Beverage: 9.25
Overall Experience: 9.25
P
Penny • couple • gb
10
Great place to explore Krakow from.
Pros:

The staff and location.

Cons:

Nothing

2026-05-30 • via Nuitee
T
Tracey • couple • gb
8
2026-05-29 • via Nuitee
E
Esther • extended_group • de
10
2026-05-26 • via Nuitee
D
daniel • couple • ro
8
Interesant !
Pros:

Pentru un hotel de 3 stele,totul a fost OK.Mic dejun bun,locatia in care se serveste- superba.Punctul forte este amplasarea chiar in centrul cartierului evreiesc de unde se ajunge destul de repede la atractiile principale.

Cons:

Camerele de la mansarda au fereste la care accesul se face foarte greu, risti sa nu le poti deschide si dupa un timp intervine o senzatie neplacuta
Cred ca staf-ul hotelului ar trebui in momentul rezervarii sa specifice acest detaliu neplacut !!

2026-05-25 • via Nuitee
C
Czesław • solo_traveller • pl
9
Super wyjazd
Pros:

Generalnie wszystko ok . Miejsce w którym jest hotel - stary Kraków w całej krasie .

Cons:

Za miękkie materace 🤣

2026-05-25 • via Nuitee
L
Louise • couple • se
8
Fräscht, mysigt och perfekt läge.
Pros:

Läget och vårt fina stora rum. Välstädat och fräscht. Extra plus för badrummet!

2026-05-25 • via Nuitee
N
Nikolas • couple • cy
7
2026-05-24 • via Nuitee
T
Tapio • couple • fi
9
Tapio
Pros:

Pidin ystävällisestä ja avuliaasta henkilöstöstä. Aamiainen oli miellyttävän runsas ja paikka rento ja viihtyisä.
Matka keskustaan ja vanhaan kaupunkiin on lyhyt. Juutalaisalue ja sen historia kuehtoo myös.

Cons:

Olisin toivonut kahvilaa tai pubia, jollainen oli ovikyltistä päätellen joskus ollutkin.
Varmaan asiakaskäyntejä hahvilaan tms. olusi liian vähän, kun alue on niitä täynnä. Ei siis iso asia.

2026-05-24 • via Nuitee
M
Martina • solo_traveller • sk
10
Pros:

Skutočne výnimočné, veľmi dobrá poloha všade do pešej vzdialenosti 5-15 min, veľmi ochotní a usmievaví personál ako na recepcii tak aj pri raňajkách, vybavenie hotela veľmi dobré, pohodlné postele, raňajky široký výber prispôsobený rôznym intoleranciam čo veľmi oceňujeme, úžasná káva, určite odporúčame a ak sa niekedy vrátime do Krakova, tak sa tam opäť ubytujeme. Naozaj niet čo vytknúť.

2026-05-24 • via Nuitee
M
Michal Ú. • family_with_children • cz
9
Pleasant accommodation in a great location
Pros:

Very nice accommodation close to the center of Krakow. There are many restaurants nearby, good public transport connections, and many attractions within walking distance. The hotel offered good and tasty breakfasts. The rooms were comfortable with slightly older furniture, but this did not reduce the comfort of the stay at all. I definitely recommend this hotel for both short and longer stays.

Cons:

A smart TV in the room would be a nice improvement.

2026-05-24 • via Nuitee
J
John • couple • gb
7
Basic small room but excellent location and friendly staff
Pros:

Excellent location and helpful friendly staff. I would imagine the old town has noise problems but this location was good. Lots of nearby bars and restaurants right in the heart of the Jewish quarter.

Cons:

The bedroom was small and a bit tired. I noticed that they had bigger rooms but they don’t appear to be offered on booking.com. I would rather pay a bit more and have a bigger room.

2026-05-23 • via Nuitee
J
Jana • couple • cz
8
2026-05-23 • via Nuitee
K
Karolina • couple • lt
8
Good
Pros:

very good location, small cozy apartments

2026-05-23 • via Nuitee
S
scott634 • Couples • Abergavenny, Monmouthshire, South Wales, Wales
8
Relaxing break with wife
Pros:

Stayed for three nights. Arrived 9 pm first night. Meet by receptionist, which a 24 hour setup. Given a good brief and the staff are very polite and professional.
Our room was front facing, which was very spacious. We had twin beds, which we found no really comfortable and the pillows were too soft, no support for neck. The room are dated but its part of the hotel setup, which is quite quirky. The street outside can be loud but it a route through Jewish quarter to the bars and eating areas.
The breakfast was really lovely, a mix of hot and continental.

2026-05-22 • via Tripadvisor
E
Emmanuelle • couple • fr
10
Magnifique
Pros:

Dans le quartier juif de Cracovie ! Un environnement exceptionnel !
Du personnel d’une grande gentillesse.
Hôtel parfaitement placé.

Cons:

Rien ! Il n’y a rien à reprocher !

2026-05-22 • via Nuitee
K
Kerstin • couple • de
8
2026-05-22 • via Nuitee
U
Urmo • couple • ee
10
2026-05-22 • via Nuitee
J
Julienne • solo_traveller • br
9
Opção acolhedora em ótima região
Pros:

Quarto amplo e aconchegante. Funcionários atenciosos. Alguns lances de escada que para mim não foram um problema. Café da manhã farto. E o que mais gostei foi que prepararam pra mim um café da manhã para levar quando precisei sair cedo e antes do serviço começar. Muito bem servido e feito com cuidado. Localização excelente e de fácil acesso a muitos pontos turísticos e da estação central de trem.

2026-05-21 • via Nuitee
O
Olesia • family_with_children • ua
6
Ok for a 1-night stay
Pros:

Location

Cons:

We were met by a not-so-nice receptionist who seemed not to care much about our stay. I asked if we could leave the luggage in the hotel at the check-out, because our bus home was in the evening, and she was reluctant to answer. There is an option to leave it, though, in a room that doesn't lock up right next to the entrance. So if you are ok with that, you could take a risk.

The bath and the room itself need renovation.

2026-05-20 • via Nuitee
A
Andrew • solo_traveller • gb
9
Great hotel
Pros:

Really comfy bed, the air conditioning was great, plenty of room, quiet outside, nice breakfast

Cons:

The shower head flooded the bathroom in room 123

2026-05-20 • via Nuitee