Studio Inn & Suites at Promenade Downey

Hotels
8.1 (747 reviews)
12340 Lakewood Boulevard , Downey , US
+1 562-923-5511

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Family rooms
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Central location near shops, restaurants and freeway
Clean or very clean rooms reported by several guests
Ample/close parking
Friendly staff and quick check-in noted
Pool available
Good value for many guests
Cons:
Cleanliness issues: stained/dingy towels and sheets, smoke smell in rooms, cockroach reported
Uncomfortable beds and poor pillows
Noise from street/other guests for some rooms
Inconsistent amenities: missing extra pillows/towels, broken hair dryer, no drinking water
Problems with pet policy and slow/complicated refunds
Inconsistent/no breakfast for some guests

Categories

Cleanliness
6.5
Mixed to negative: multiple reviews mention stained/dingy towels and sheets, smoke smell, a visible cockroach, and rooms not very clean; a few callers praised cleanliness but overall cleanliness issues lowered this score.
Service
8.5
Mixed but generally competent: several guests noted friendly and quick check-in and helpful staff, though there are notable service failures (unhelpful front desk about blow dryer, pet/refund handling) that prevent a top score.
Location
9
Strongly positive: many reviews highlight a central location close to shops, restaurants, freeway and good parking, frequently cited as a primary benefit.
Room Quality
6.7
Below average: complaints about uncomfortable beds and pillows, stained sheets, smoke odor, carpet vs expected flooring, occasional noise from street and small/dated rooms.
Amenities
8.5
Generally positive: guests appreciated the pool, key-accessed doors and adequate parking; some amenity issues reported (no drinking water in rooms, occasional missing towels/pillows, broken hair dryer).
Value for Money
8.4
Mostly positive with some reservations: multiple guests called it decent or good value for price, though some found the room overpriced for its condition.
Food and Beverage
8.3
Mixed/limited mentions: a few guests noted free breakfast (one unaware of it), while others reported no breakfast available—overall moderate sentiment due to inconsistent experiences.
Overall Experience
8.9
Generally positive overall: many guests enjoyed the location, cleanliness in some stays, and found it convenient for short stays; however, cleanliness and isolated service/room issues temper the experience for some.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location
Located just minutes from Long Beach Airport and Interstate 105, the Studio Inn & Suites at Promenade Downey in California offers easy access for travelers.

Comfortable Accommodations
Each room at the hotel features a mini-refrigerator, cable TV, and a dining area, ensuring a comfortable stay for guests.

Nearby Attractions
With Disneyland, Universal Studios, and Knott’s Berry Farm just a short drive away, guests can easily explore popular attractions during their stay.

Book your stay at the Studio Inn & Suites at Promenade Downey now to enjoy free WiFi, an outdoor pool, and a convenient location!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LAX

Location

Guest Reviews

8.1
Based on 747 reviews
Cleanliness: 6.5
Service: 8.5
Location: 9
Room Quality: 6.7
Amenities: 8.5
Value for Money: 8.4
Food and Beverage: 8.3
Overall Experience: 8.9
A
Andrea • couple • us
10
2026-10-26 • via Nuitee
M
Maria • couple • us
10
Pros:

Excellent

2026-10-24 • via Nuitee
M
Mario • couple • us
10
Great place to escape for a weekend
Pros:

It was clean and well maintained

Cons:

Everything was good

2026-10-23 • via Nuitee
M
Mikel • couple • us
10
Second time my boyfriend and I stayed here and we love it! Anytime he’s in town we love to stay here. Thanks guys for th
Pros:

It’s close to everything! Food, movie theaters, gym, bars .. etc.

2026-10-16 • via Nuitee
J
Juan • family_with_children • co
8
Pros:

The staff and the room
Was clean

Cons:

Noize because the street, cars!!

2026-10-15 • via Nuitee
T
Tina • family_with_children • us
4
Ok
Pros:

Pool

Cons:

Bed and pillows

2026-10-13 • via Nuitee
S
Sara • couple • us
6
2026-10-10 • via Nuitee
M
Mikel • solo_traveller • us
10
Pros:

I really loved the location! The rooms were cleaner than I expected and I loved that. The check in process was quick and easy. The staff was friendly! I’m definitely staying here next time I need a close
Central location.

2026-10-08 • via Nuitee
N
Nora Spielman • solo_traveller • us
1
Pros:

We never stayed there . We were told a cat was ok. We booked online and when we got there. There was no cats allowed. So we slept on the q. Took days to refund this.

Cons:

See a we

2026-10-07 • via Nuitee
M
Mario • couple • us
8
It was good
Pros:

It was clean and well kept

Cons:

I had requested 2 extra pillows and extra bath towels as d did not receive them

2026-09-19 • via Nuitee
D
Dennisc • extended_group • us
8
the staff member at the front counter was very friendly.
2026-09-14 • via Nuitee
V
Veronica • couple • us
10
Room is very clean
Pros:

Comfortable

Cons:

No breakfast

2026-09-12 • via Nuitee
L
Lynette • couple • us
1
2026-09-08 • via Nuitee
M
Maria • couple • us
8
Pros:

Cleanness

2026-08-24 • via Nuitee
M
maria • solo_traveller • us
7
Pros:

near shopping center

Cons:

they need better pillows and towels

2026-08-21 • via Nuitee
S
Sofia • solo_traveller • us
9
Honest review
Pros:

Close to shops, food and freeway

Cons:

Bedding and towels a little stained or dingy

2026-08-20 • via Nuitee
M
Melissa • couple • us
1
Not a pleasant experience.
Cons:

One thing I look forward to is the appliances of the room I book. The blow dryer in the room did not work and when I called front desk, they were not able to help me and it seemed as though they didn’t want to. I was staying there for an event and could not get ready as I was hoping to due to this issue.

2026-08-15 • via Nuitee
R
Roberto • family_with_children • us
6
Pros:

I didnt know I had free breakfast. Restroom was very clean.

Cons:

I thought I was going to have vinyl wood flooring and it was carpet

2026-08-13 • via Nuitee
M
Meyling • couple • us
4
2026-08-06 • via Nuitee
Y
Yair • couple • us
10
2026-08-04 • via Nuitee