Studio Inn & Suites at Promenade Downey

they need better pillows and towels

Bedding and towels a little stained or dingy

One thing I look forward to is the appliances of the room I book. The blow dryer in the room did not work and when I called front desk, they were not able to help me and it seemed as though they didn’t want to. I was staying there for an event and could not get ready as I was hoping to due to this issue.

I thought I was going to have vinyl wood flooring and it was carpet

The room smelled like smoke. The bed was not comfortable. It was not very clean.

Selected this hotel property because it was listed as non-smoking and also advertised as a good cleanly spot for the price. Unfortunately, that was not the case.. I arrived with my family and five minutes after checking in we notice a fairly large cockroach in front of the door. We were also surprised to enter our room with a smoke smell that was poorly hidden by a lot of air freshener, my autistic child does not like the smell of smoke so when I called the front desk they were unable to give me to another room because they were fully booked and they just offered to spray more air freshener. This was booked through booking.com and when I requested a refund, they told me the property has to accept an email and to this day, they still have not, three days after the initial booking, even after telling me he would get to it. I don’t recommend this property for anyone with a family.

Parked too far from room

Very nosy throughout the night.

The stained sheets

The price is too high for the room, small and not that clean. No drinking water,

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