SureStay Hotel by Best Western Buena Park Anaheim

Hotels
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SureStay Hotel by Best Western
6.4 (415 reviews)
7921 Orangethorpe Ave , Buena Park , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Nice staff
Good location
Comfortable bed
Cons:
Cleanliness issues
Poor food options
Unreliable service

Categories

Cleanliness
5.98
Multiple mentions of cleanliness issues including roaches.
Service
7.95
Mixed reviews on service, with some positive notes and some mention of reservation issues.
Location
7.99
Positive feedback for convenient location near shopping and Starbucks.
Room Quality
6.44
Inconsistent room conditions mentioned; some satisfaction but also complaints.
Amenities
5.47
Negative feedback regarding breakfast options and facility availability.
Value for Money
6.43
Overall dissatisfaction with the cost-to-quality ratio based on detailed feedback.
Food and Beverage
4.48
Multiple complaints about breakfast offerings and limited options.
Overall Experience
6.45
Overall disappointment with various aspects leading to lack of recommendation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:24

Property Description

Convenient Location Near Major Attractions
Located in Buena Park, California, our hotel is just minutes away from Disneyland Park and Knotts Berry Farm, making it the perfect choice for families looking to explore these iconic attractions.

Comfortable Rooms with Essential Amenities
Each guest room at SureStay Hotel by Best Western Buena Park Anaheim features a mini-refrigerator and cable TV, ensuring a cozy stay for all our guests.

Relaxing Facilities and Services
Enjoy our 24-hour front desk assistance, take a refreshing dip in the outdoor pool, and make use of our free self-parking during your stay. Everything you need for a relaxing vacation is right here.

Experience the convenience and comfort of SureStay Hotel by Best Western Buena Park Anaheim. Book now for an unforgettable stay!

Important information:

Please note:

- If smoke is detected in room, there is a USD 250.00 fee added to charges.

- Credit Cards are pre-authorized for USD 100.00 at check in. Refundable upon security check of room.

- Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.4
Based on 415 reviews
Cleanliness: 5.98
Service: 7.95
Location: 7.99
Room Quality: 6.44
Amenities: 5.47
Value for Money: 6.43
Food and Beverage: 4.48
Overall Experience: 6.45
G
Garcia • extended_group • us
6
It was okay
Pros:

They offer free parking.

Cons:

The elevator to go down doesn’t work.

2026-05-04 • via Nuitee
D
De ocampo • extended_group • us
9
I had a great stay staff all workers were very helpful and understanding
2026-05-04 • via Nuitee
G
Gutemberg • solo_traveller • br
1
Cobrança indevida.
Pros:

Conforto.

Cons:

Cobraram duas vezes no meu cartão.Estou tendo muita dificuldade pra ter o reembolso, depois de 120 dias da hospedagem cobraram novamente e até agora nao fui reembolsado, aguardando tratativa por conta do hotel, booking.com e operadora do cartão nao me deram suporte. Já liguei várias vezes, enviei e-mails e nenhum retorno até o momento.

2026-05-01 • via Nuitee
M
Margarita • solo_traveller • us
6
Pros:

Staff was kind and room clean pure basic bed and shower.

2026-04-28 • via Nuitee
B
Brandi • family_with_children • us
7
Pros:

Clean room location was nice

Cons:

Parking was limited breakfast was horrible but even coffee available

2026-04-26 • via Nuitee
G
gabriella • couple • us
7
2026-04-20 • via Nuitee
M
Maria • solo_traveller • us
10
Pros:

Very clean and friendly

2026-04-18 • via Nuitee
R
Rosalia • solo_traveller • us
7
2026-04-17 • via Nuitee
R
Ricardo • couple • us
3
2026-04-14 • via Nuitee
M
Michael • family_with_children • us
1
2026-04-12 • via Nuitee
M
M1503THcindyp • Family
2
RUN! DO NOT STAY HERE!
Pros:

Whew. I don't even know where to begin. Usually the name "Best Western" refers to a certain level of quality. My dad booked this location through their company website for our family trip. This was a mistake.

Positives:
-AC worked well
- Location is a short drive from Medieval Times, Portos (iykyk), and both a Target and Walmart
-Staff was friendly

Cons:
-Dirty laminate floors (we're shoes off people and our socks turned black quickly)
-Only 3 sorry excuses for pillows per bed and requests to the front desk for more were denied (
-Only sheets and a thin blanket on each bed; no comforters or duvets; blankets had cigarette burn holes
-A circulating number of towels that never exceeded 3 for our party of 4 (the first day we had 3 bath towels and 2 hand towels, but no wash clothes. The second day we had wash clothes but no hand towels. The third day we had no towels and had to call the front desk before we could shower)
-No hand soap upon arrival and when we asked for hand soap, we were given body wash. Housekeeping left a single bar the second day but there was no soap dish.
-Mirrors and furniture had noticeable dust and smudges
-The pool was dirty, full of debris, including 3 in long grasshoppers
-Hot tub's water was sea foam green from algae overgrowth (not the tile)
-We literally got stuck in the elevator (doors closed, no way to get out) When we used the emergency call button we were connected to the front desk, not emergency services and were initially hung up upon
-After getting stuck we noticed the elevator has no posted notice of inspection and clearance by the county (all elevators must be inspected and post inspection papers in California)
-Continental breakfast was "meh" After 6 people ate it was almost gone and not replenished. And the door to the microwave literally pulled off in my hands when trying to make instant oatmeal

2026-03-22 • via Tripadvisor
B
B4665PXjp • Family • Vallejo, California
2
Stay somewhere else!!!
Pros:

Stay somewhere else!! Three pillows to a bed. Linens that smell. Twin-size sheet on a King bed. Green water in the hot tub. Body wash and shampoo are not replenished. Washcloths are not given out every day. The TV had only about 15 channels, and the numbers did not match the channel guide that had about 30 channels. Meager continental breakfast choices with a trash can outside the hotel for waste. And the elevator was broken down. Motel 6 would have been much better.

2026-03-21 • via Tripadvisor
P
Prashant • family_with_children • us
5
2026-03-21 • via Nuitee
A
Andrea • couple • us
7
2026-03-18 • via Nuitee
G
Guadalupe • extended_group • us
8
2026-03-18 • via Nuitee
G
Guadalupe • extended_group • us
8
It’s a nice decent hotel. The staff is professional, attentive amd accommodating. However, the breakfast could be better
Pros:

I like the area it was in.

Cons:

Needs to be a little more updated and the breakfast needs improvement.

2026-03-18 • via Nuitee
O
Osana • family_with_children • us
6
2026-03-16 • via Nuitee
A
Armstrong • family_with_children • us
8
2026-03-16 • via Nuitee
L
Laura • couple • us
10
Good stay :)
2026-03-11 • via Nuitee
V
Villalobos.lilia • family_with_children • us
9
2026-03-08 • via Nuitee