SureStay Hotel by Best Western Buena Park Anaheim

Hotels
•
SureStay Hotel by Best Western
6 (317 reviews)
7921 Orangethorpe Ave , Buena Park , US
+1 714-739-5885

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location (close to attractions like Knott's Berry Farm)
Some rooms reported as clean and new
Instances of attentive/quick check-in and helpful management
Accommodating staff in some reports
Cons:
Repeated cleanliness issues (dirty floors, cigarette/marijuana smell, sticky surfaces)
Housekeeping entered rooms despite privacy hanger; theft reported
Front desk/service failures and one reported threatening response
Room defects: sagging beds, door not closing, holes in curtains, chipped paint
Amenities problems: dirty pool, broken elevator, mosquitoes, parking issues
Breakfast/basic F&B offerings below expectations

Categories

Cleanliness
3.5
Multiple reviews report dirty floors, sticky countertops, cigarette and marijuana smells, small/insufficient towels, missing paint and scuffed walls, and instances of housekeeping entering despite a privacy hanger—overall clearly poor cleanliness.
Service
7.5
Mixed feedback: several reports of poor responses (front desk not resolving issues, threatening call) and a theft concern, but other reviews call out quick check-in and attentive/very good management — overall mixed-to-above-average after balancing.
Location
8.5
Location is repeatedly praised (close to Knott's Berry Farm and convenient); cited as the primary positive in multiple reviews.
Room Quality
5.5
Mixed room quality: some rooms described as clean and new, others report sagging beds, doors not closing fully, holes in curtains and general wear (scratches, missing paint) — slightly below average overall.
Amenities
6.5
Problems noted with pool cleanliness, broken elevator, parking issues and mosquito problems in rooms, though some amenities were offered (bug zapper) — overall slightly above midline after balancing.
Value for Money
5
Several guests checked out the same day and requested refunds; theft and cleanliness/service problems reduce perceived value, yielding an average value perception.
Food and Beverage
5.5
Breakfast described as simple and not as good as other brand locations but adequate to meet daily needs; not a strong point but not severely criticized.
Overall Experience
6
Overall mixed-to-negative experiences: the location and some staff were positives, but recurring cleanliness, service breakdowns, theft concerns and room issues produced an overall average experience aligned with the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:23

Property Description

Convenient Location Near Major Attractions
Located in Buena Park, California, our hotel is just minutes away from Disneyland Park and Knotts Berry Farm, making it the perfect choice for families looking to explore these iconic attractions.

Comfortable Rooms with Essential Amenities
Each guest room at SureStay Hotel by Best Western Buena Park Anaheim features a mini-refrigerator and cable TV, ensuring a cozy stay for all our guests.

Relaxing Facilities and Services
Enjoy our 24-hour front desk assistance, take a refreshing dip in the outdoor pool, and make use of our free self-parking during your stay. Everything you need for a relaxing vacation is right here.

Experience the convenience and comfort of SureStay Hotel by Best Western Buena Park Anaheim. Book now for an unforgettable stay!

Important information:

Please note:

- If smoke is detected in room, there is a USD 250.00 fee added to charges.

- Credit Cards are pre-authorized for USD 100.00 at check in. Refundable upon security check of room.

- Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SNA

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6
Based on 317 reviews
Cleanliness: 3.5
Service: 7.5
Location: 8.5
Room Quality: 5.5
Amenities: 6.5
Value for Money: 5
Food and Beverage: 5.5
Overall Experience: 6
M
Mario • extended_group • us
1
2026-11-03 • via Nuitee
C
Christopher • couple • us
1
Terrible place terrible staff but great location
Pros:

I liked the location and that was about it

Cons:

I didn’t like the parking lot, how dirty the room floor was, how the door didn’t close fully, how uncomfortable the bed was, tv was boring nothing on at all, how I put the privacy please door hanger on and the maid ripped it off entered my room while I was gone and took my towels and didn’t replace them , the front desk guy didn’t do anything about it then threatened me after I told a nearby family checking in about my experience he felt the need to call me while I was at dinner and tell me that and his way of “making it right” was having her not come back to room when I didn’t even want her there in the first place especially while I’m not there!!!!

2026-10-29 • via Nuitee
A
Andrea • solo_traveller • us
1
HORRIBLE PLACE DONT STAY HERE.
Pros:

Absolutely nothing

Cons:

The reviews on booking .com seemed pretty good but after we got there it was horrible. When we 1st entered our room totally smelled like Marijuana. Mosquitoes in our room they would not give us another room offered to give us a bug sapper in our room. Customer service is horrible. We got a refund checked out same day and found another hotel. DONT STAY HERE. They need to really clean up this place and do some renovation. There was like four other people coming in to the office to get a refund.

2026-10-12 • via Nuitee
Y
Yolanda • couple • us
9
Pros:

The room it was clean also the clothes of the bed is white

Cons:

N/a

2026-10-10 • via Nuitee
G
Guadalupe • couple • us
8
2026-10-08 • via Nuitee
V
Victor • couple • us
10
Quick check in . Great attitude staff
Pros:

Management was great. Very attentive !

2026-09-12 • via Nuitee
J
Juvenal • couple • us
2
2026-09-04 • via Nuitee
T
Tamara • extended_group • us
8
2026-09-02 • via Nuitee
R
Rixy-Queena • solo_traveller • cw
3
2026-08-26 • via Nuitee
M
Madrigal • solo_traveller • us
8
2026-08-20 • via Nuitee
S
Sandra • couple • us
10
2026-08-17 • via Nuitee
S
Steven • solo_traveller • us
5
2026-08-06 • via Nuitee
X
Xbabysoymilk • family_with_children • us
1
Not the best
Pros:

Honestly just horrible .

Cons:

I just wasn’t comfortable and even after explaining it . They just didn’t care . I went to a much more comfortable hotel and my needs were met at a different location

2026-08-05 • via Nuitee
M
Mina • family_with_children • us
7
Good
Pros:

Not too great

Cons:

Pool needs more cleaning

2026-08-03 • via Nuitee
C
chasen • solo_traveller • us
1
it was unpleasant and unhappy
Pros:

its was close to knotts berry farms

Cons:

upon walking into the room i was greeted with the smell of cigarettes, i am a non smoker! the counter tops were sticky, there were holes in our curtains, bed was sagging in the middle. multiple walls in room was missing paint and scratched/banged up. the bathroom towels were very small. smaller then a regular sized towel. and when i told the front desk about the room smell there was no room for discussion or a resolution.

2026-07-20 • via Nuitee
M
minhui • family_with_children • us
8
I love the room and hope the breakfast is better.
Pros:

the room is really clean and new. and the hotel does the daily clean also

Cons:

breakfast is not as good as other best western hotel good, very simple. But it meets daily needs.

2026-07-17 • via Nuitee
I
Inspiration13845 • Family
2
TAKE YOUR BELONGS WITH YOU
Pros:

IT IS A SHAME I AM AN EMPLOYEE OF THIS BRAND, AND I GOT MY CHAIN STOLEN OUT OF MY PURSE. I AM GLAD I TOOK MY WALLET OUT SO YEA I WILL NOT BE STAYING HERE AGAIN. IT'S NO NEED TO ASK BECAUSE THE ANSWER WILL BE NO. WE DIDN'T GO INTO THE ROOM
YES, THE MAIDS WALKING AROUND WITH BACKPACKS ON LOOKING CREEPY. PLEASE WATCH YOUR VALUABLES BECAUSE AT THE BLINK OF AN EYE THEY WILL GET YOU LIKE I SAID ITS A SHAME TO STAY WITH THE BRAND YOU WORK WITH

2026-07-13 • via Tripadvisor
K
Kalaya • solo_traveller • us
8
Pros:

clean, nice, & accommodating

Cons:

elevator was broken, not a big issue though

2026-07-12 • via Nuitee
G
Guillermina • solo_traveller • us
6
Not again
Pros:

Clean

Cons:

Got stuck in the elevator

2026-07-11 • via Nuitee
J
Jose • couple • us
3
Pros:

Guess service

Cons:

The parking and the tub was dirty.

2026-07-06 • via Nuitee