Augustine Hotel, Prague

We had a wonderful stay at the Augustine. Even before we arrived, we had corresponded with the concierge, Michael, who took care of all our questions perfectly. From arrival to departure, all the staff were very friendly and helpful. Service and food in the bar and restaurant were excellent, and we enjoyed our tasting of St, Thomas beer. Rooms were clean and comfortable. The highlight of our stay was the church and monastery tour with Father William. The hotel is also located within walking distance of many sights. We would definitely come back to stay at the Augustine.

La ubicación, el confort, el edificio histórico, la amabilidad del personal. El bar y el restaurante fantásticos.

Perfect location. Super quiet. Very nice room. Large bathroom. Great value for money

Tranquilidad en el medio del bullicio
Personal muy atento
Decoración del hotel

We stayed at the Augustine as part of our extension in Prague after the Danube Waltz Viking River Cruise. The hotel is amazing. Every one of the staff, from Michel the concierge, Alex and Gabriel the front desk clerks to Inna the housekeeper and all the restaurant and bar staff for so friendly and helpful. The food was delicious and beautifully presented, the St. Thomas beer was great, the tour of the property was very interesting, and the location was excellent. Also, the bed, pillows, towels and robes were so comfortable! We would definitely stay here again!

Beautiful hotel, excellent service.

Left a few pieces of clothing behind by mistake. Manager and Concierge extremely helpful.

Die Lage auf der Kleinseite ist perfekt, sehr gut gelegen zu den Sehenswürdigkeiten. Das Hotel in einem ehemaligen Klostergebäude ist sehr interessant. Concierge Service war aussergewöhnlich gut, Empfehlungen, Restaurant Reservierungen etc. Zimmer sehr gut gepflegt, Sauberkeit und Service super.

Wonderful hotel with top notch service. Our rooms were spacious and comfortable. The beds very comfortable. The hotel is quiet and peaceful after all the hustle of the Old Town. Location is great just a quick walk to Charles Bridge and other sights. Water and umbrellas offered daily as we headed out was a thoughtful touch. Everyone that worked there was freindly and helpful. Loved The Rectory bar where we enjoed a nightly cocktail.
This hotel is on the grounds if a working monestary. Take the tour offered on Thursdsys! We highly recommend.

We looked forward to staying for 7 nights at this iconic, medieval former Augustinian monastery. Made reservations last year under Marriott Bonvoy, a luxury collection of very special hotels around the world, where we have experienced the Bonvoy quality in several other places around the world. My fault but in looking at my emails, I got an email several months ago announcing that they were no longer going to be affiliated with the Bonvoy chain. THERE ARE MAJOR QUALITY CHANGES THAT GUESTS SHOULD BE AWARE OF. This week long stay in Prague was the beginning of a very extended time throughout Europe over the next 10 weeks, and upon checking in, i need Czech currency. Desk host directed me to an ATM machine, and I decided to test how rapid my spend rate was going to be so I withdrew 20,000 Czech units which is slightly less than $50 US, and the machine gave me one bill. Asked desk clerk to break it down for me, and he said I should go to the bar and ask. Walked into bar, and bar attendant said they were not allowed to do such transactions. I told him I was sent to him by the desk clerk but he was adamant, “it is not allowed.” Frankly I only needed their currency to tip the staff (bell hop, concierge, maids, etc), I typically use credit cards for everything else. Walked back to desk to say I was very disappointed that they were not on same page with each other about breaking down ONE bill.

We went to their restaurant for dinner, which was of very good quality although much more expensive than restaurants in the old part of town just outside their hotel. To add insult to injury, I recalled that when I made my reservation with Bonvoy, I paid for the room option with breakfast included. This new reformed hotel with same name states that it will honor previous rates from Bonvoy but they eliminated the included breakfast option that I paid for. I walked back to the front desk to ask about this and the two attendants seemed aware of their new owners doing this but were not able to do anything about it.

The email that announced this new ownership/management had offered full refunds, but it was not enough time to get another hotel. and frankly, this former Augustinian monastery is quite special. But we are very very disappointed at their amateur service (not being prepared to break down a single 20,000 note worth less than $50 US), and sending me bouncing from one part of their hotel to another; and then not being upfront about eliminating a service (room WITH breakfast) that I had paid for.

AND THIS IS ONLY DAY ONE OF OUR STAY. I may update this review as the days go by. Its not just one night, we are staying here the entire week, so hopefully the rest of the stay will go smoothly. Given the price of the food in the hotel, weʻll be sampling breakfast and other meals elsewhere over the next week.

Nice hotel.
Avoid rooms starting with 100 if you want a good nights sleep. Rooms 200 without fail provide a wake up smell of breakfast being prepared downstairs in the kitchen but worth relocating from room 100s to to avoid the Dolby Sound bass noise of trams passing every 5 to 10mins.
Reception did a good job of relocating our room to a quieter room but we were awaken with the smell of bacon and eggs being cooked. Turing off the AC helped a little.
Staff were friendly and the breakfast was nice. The spa massage is overly priced but overall good service.

What a beautiful hotel with super nice and accommodating staff.

Location and staff were great

vše v pořádku, bez připomínek

100/10. Really loved it. Silent, wonderful room, close to the centre. Dog-friendly. Wonderful service.

An amazing property. Attached to a monastery and church and truly a beautiful experience. We were given a tour of the property and the history and the way the hotel respects that history in its aesthetic is perfect. Brigita and Michal, the concierges went above and beyond to make us feel welcome and happy. They arranged our tours and our dinner reservations. And Ester, the reception, also went out of her way to make sure we had the perfect room. We will be back!