Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Massage services
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.1
Based on 1912 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
W
WATARO • couple • jp
6
2026-03-07 • via Nuitee
I
ICHIKA • couple • jp
10
2026-03-07 • via Nuitee
M
MIHO • couple • jp
6
2026-03-07 • via Nuitee
M
Melissa • solo_traveller • au
10
Great location excellent value for money.
Pros:

Location was excellent. Parking on site, great view of the lake. Breakfast was included and on the 9th floor with 180
Degree views of the lake. Walking distance to the Castle.

Cons:

Nothing

2026-03-07 • via Nuitee
B
Brigitte • family_with_children • fr
10
Pros:

Nous avons beaucoup apprécié l'onsen. Les petits déjeuners sont variés.

2026-03-07 • via Nuitee
T
takao • solo_traveller • jp
9
期待通り
Pros:

朝食が期待通りおいしかった。食事会場が９階の宍道湖に面しており、シジミ漁の様子を見ながらゆっくりと食事ができた。宿泊した部屋も大橋川を東方向に見渡せる７階にあり、大橋川に架かる４つの橋を一目で見れて良かった。

Cons:

本館に部屋がとられていて食事会場には近かったが、大浴場は新館にあるため、１階の外廊下を通る必要がある。連絡する通路が３階にあればなと思った。

2026-03-06 • via Nuitee
K
katsuyuki • family_with_children • jp
10
2026-03-06 • via Nuitee
K
Kazumi • solo_traveller • jp
6
場所はよかったが、今一つ
Pros:

温泉があったこと

Cons:

おいしいコーヒーがなかった。

2026-03-05 • via Nuitee
G
Goubara • extended_group • jp
10
2026-03-05 • via Nuitee
Y
yasuji • couple • jp
6
2026-03-05 • via Nuitee
M
MINAMISHIMA • family_with_children • jp
8
Pros:

温泉があったから
チェックイン前に温泉に入浴ができてよかった。

Cons:

工事中だったのでレストランに行く時寒かった。

2026-03-04 • via Nuitee
T
tomoko • couple • jp
8
ゆったりしたホテルライフ
Pros:

宍道湖の眺められる大浴場と朝食が最高

Cons:

本館と別館の渡り廊下がちょっと残念

2026-03-03 • via Nuitee
K
KAORU • couple • jp
9
お値段以上のサービスホテル
Pros:

まず到着して駐車場やフロントのスタッフの対応が素晴らしくて気分が上がりました。
アメニティなどのサービスも良く、大浴場もあるので、遠出運転で疲れた体をゆっくり休ませる事ができました。

Cons:

特になし

2026-03-03 • via Nuitee
Y
YUKI • solo_traveller • jp
7
立地と朝食が最高！
Pros:

立地、朝食、レストランからの眺め、フロントの方の対応

Cons:

修繕中だったこと。
屋上が見られなかったこと。

2026-03-03 • via Nuitee
野澤 • solo_traveller • jp
8
Pros:

清潔でした。朝食のラウンジからの景色は絶景でした。

Cons:

朝食用のカードを貰えず、レストランで説明しなくてはならなかった。

2026-03-03 • via Nuitee
サッチャン • family_with_children • jp
8
Pros:

スタッフの対応が良かったです！

Cons:

特になし

2026-03-03 • via Nuitee
千春 • solo_traveller • jp
7
2026-03-03 • via Nuitee
鳳 • family_with_children • tw
8
整體來說非常推薦！
Pros:

烘鞋器非常的棒，還有鞋子除臭包可以放，還有非常對各種備品可以拿取，非常喜歡。櫃檯還有水與啤酒與飲料可以免費拿取。溫泉投幣機的大山牛奶非常好喝！

Cons:

室內空間有一點點小，早餐口味不喜歡，但景色很美。

2026-03-02 • via Nuitee
N
Nicolas • solo_traveller • ar
10
2026-03-02 • via Nuitee
森 • couple • jp
10
2026-03-02 • via Nuitee