Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
The property will be undergoing renovations from 2026-08-17 until 2027-03-15. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Location

Guest Reviews

8.1
Based on 2378 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
A
Ayu • couple • tw
10
讓人充分體驗松江美好的一家飯店
Pros:

位置就在宍道湖畔，房內有榻榻米，坐在上面往外看去，滿窗的湖景讓人身心放鬆；附近除了松江城，也很推薦從飯店走過大橋到湖對側的島根美術館，十分愜意。早餐很用心地準備松江當地的料理，味噌蜆湯非常鮮美，可以體會到《ばけばけ》女主角喝到湯忍不住發出聲音的心情。很棒的住宿體驗！

2026-10-31 • via Nuitee
福谷 • couple • jp
8
2026-10-31 • via Nuitee
S
SIEW LAN • extended_group • my
8
2026-10-30 • via Nuitee
T
T o s i y u k i • couple • jp
5
2026-10-29 • via Nuitee
M
Mineno • couple • jp
8
もう一度宿泊したい
Pros:

部屋が和室でベッドだったから落ち着いた。
朝食も美味しかったし、窓から見える景色も良かった。

Cons:

部屋の入り口がちょっと狭かった

2026-10-28 • via Nuitee
K
KEIKO • solo_traveller • jp
8
充実の宿
Pros:

松江城や商店街や神社仏閣が近く、ホテルから大橋川や宍道湖の見えるロケーションがよかった。シジミ漁を見ながらの豊富なメニューの朝食がよかった。市役所の窓にさざ波が映るのが見えるのもここならでは。スタッフがお掃除の方まで感じよかった。

Cons:

夜遅くまで近くの部屋から大きな声で話すのが聞こえた。他の部屋の方が来て飲み会をしていた模様。どうしたらよいか困惑した。

2026-10-28 • via Nuitee
T
takahashi • solo_traveller • jp
9
部屋もや朝食会場からも 宍道湖の眺めが最高
Pros:

宍道湖 を眺めながら朝食を取れるのが最高です　バイキング形式の朝食も内容が充実しています　
ホテルのスタッフもとても親切です

Cons:

強いてあげれば 大浴場がそれほど広くないことぐらいでしょうか

2026-10-27 • via Nuitee
Y
Yasuko • couple • jp
9
また利用したい。
Pros:

温泉、泉質が良かった。しじみの味噌汁が美味しかった。

Cons:

シャワーが６個しかなく、待ちが長く感じた。

2026-10-27 • via Nuitee
A
Alex • solo_traveller • us
9
A good value hotel in Matsue
Pros:

The staff was very friendly. The building was under construction, so the front desk had been moved to the second floor. I didn't realize this so I attempted to use the self-check-in device that was still located on the first floor, to no avail. The front desk attendant somehow heard this and came down to help me.

I'd also like to note that the door to my room was quite short and I almost hit my head on it. I'm about 6ft, so just a heads up for those taller.

Cons:

It is a bit of walk from Matsue Station.

2026-10-26 • via Nuitee
F
Fumiko • couple • jp
8
良かった
Pros:

スタッフが親切丁寧

Cons:

施設が古いお風呂が寂しい
新館と旧館の移動がある

2026-10-26 • via Nuitee
C
Chimaki • couple • jp
5
期待はずれでした。
Pros:

朝食が美味しかった

Cons:

改装工事中で、お風呂も外に出ないといけなく、エレベーターの乗り換えも不便でした。
工事が終了したら、いいかも？

2026-10-26 • via Nuitee
C
CHUNHAO • couple • tw
7
2026-10-25 • via Nuitee
A
annick • couple • be
9
2026-10-25 • via Nuitee
D
Debbie • couple • nz
8
Comfortable stay, close to everything
Pros:

The location was good, close to the lake, castle, restaurants and bars. Parking on site.

2026-10-24 • via Nuitee
L
Lucien • family_with_children • fr
8
Ne pas s'attendre à des miracles
Pros:

L'emplacement de l'hôtel

Cons:

Terrasse panoramique non accessible hors saison

2026-10-24 • via Nuitee
M
MAYUMI • solo_traveller • jp
4
2026-10-22 • via Nuitee
K
Kubota • solo_traveller • jp
7
まち歩き旅
Pros:

宍道湖のすぐ近くで、宍道湖に沈む夕日を見るには最高のロケーション
近くに食事ができる場所もあり、松江城も近いので、松江を楽しむには良いと思います
出雲大社前までの電車に乗るにも近いので、とても便利です

Cons:

ホテルのHPには、レストランからの宍道湖の眺めが良いということをウリにしているように取れるにも拘らず、定休日があり、入ることもできなかったので、ゆっくり食事をしながら、飲みながら夕景を楽しむことができなかったのが、ちょっと残念でした。

2026-10-21 • via Nuitee
H
hiroko • couple • gb
10
2026-10-20 • via Nuitee
J
Julie • couple • be
8
Goede prijs-kwaliteit
2026-10-19 • via Nuitee
Y
yasuyuki • couple • jp
8
基本良かったです
2026-10-19 • via Nuitee