Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Massage services
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.1
Based on 1912 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
榮彰 • extended_group • tw
8
2026-02-11 • via Nuitee
H
Hiroshi • couple • jp
9
2026-02-11 • via Nuitee
M
Minho • solo_traveller • kr
8
2026-02-11 • via Nuitee
H
Hiroaki • family_with_children • jp
7
2026-02-10 • via Nuitee
立川 • solo_traveller • jp
9
2026-02-10 • via Nuitee
K
KAWAMITSU • solo_traveller • jp
8
2026-02-09 • via Nuitee
森 • solo_traveller • jp
9
2026-02-09 • via Nuitee
Q
Qichao • solo_traveller • au
10
风景优美，员工亲切
Pros:

位置很好，能近距离欣赏宍道湖。
可以边眺望宍道湖边想用早餐。
酒店里就有24小时的便利店。
前台员工很热情友善。

2026-02-08 • via Nuitee
武田 • couple • jp
10
2026-01-31 • via Nuitee
H
Hirofumi • couple • jp
7
2026-01-30 • via Nuitee
T
TINGRONG • solo_traveller • tw
7
Pros:

早餐餐點非常棒，有很多驚奇的選擇，甚至也有蕎麥麵的選項，而且位於飯店的高樓層，還能夠欣賞城市風景，有機會甚至能夠一睹晨曦的景色。飯店樓下也有連通到便利商店，在此採買都是非常的方便。另外飯店也已有提供租借腳踏車或是滑板車的服務，但是沒有主動說明或是標示如何租借。另外飯店的溫泉設施也是非常棒，在外玩了一天之後晚上泡一泡能有效消除疲勞。

Cons:

飯店有兩棟大樓，分別為主館與分館，但入住機制是在分館，很多人都會走錯而飯店也沒有標示清楚。另外房間的坪數覺得偏小，沒有什麼空間能夠放置行李甚至攤開。另外浴室的空間也非常壅擠，對於身材高大的人來說是比較不友善的空間，淋浴間把門關上的話能夠活動的空間就變得很小，使用起來真的不太方便。

2026-01-30 • via Nuitee
I
ITO • solo_traveller • jp
10
2026-01-29 • via Nuitee
R
Ryouko • solo_traveller • jp
10
2026-01-29 • via Nuitee
H
Hiroyuki • solo_traveller • jp
9
2026-01-29 • via Nuitee
C
Chun-Liang • solo_traveller • tw
9
Pros:

一切都很好，櫃檯與大廳人員熱情招待。

Cons:

沒有

2026-01-28 • via Nuitee
T
tomoyuki • solo_traveller • jp
8
2026-01-28 • via Nuitee
イヌイ • solo_traveller • jp
10
最高だった。
Pros:

スタッフが親切だった。

2026-01-26 • via Nuitee
H
hiroshi • solo_traveller • jp
9
満喫できた
Pros:

温泉とベッド

Cons:

朝食は高いと感じた。

2026-01-26 • via Nuitee
Y
YU CHENG • couple • tw
10
Pros:

飯店早上有車站接駁巴士可以搭

2026-01-26 • via Nuitee
T
TAKASHI • couple • jp
8
2026-01-25 • via Nuitee