Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
The property will be undergoing renovations from 2026-08-17 until 2027-03-15. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Location

Guest Reviews

8.1
Based on 2378 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
N
NAOKI • solo_traveller • jp
8
2026-09-13 • via Nuitee
E
Erami • solo_traveller • jp
5
Pros:

宍道湖が目の前に見えるロケーション、別館の大浴場が清潔で気持ち良い

Cons:

本館と別館を結ぶ屋根付き通路が工事中だったので、それが終われば改善すると思うが、本館に泊まった私は大浴場やレストランの為に別館へ行くのが不便。本館の1階ロビーは座る所がなく、老人には酷。ビジネス客しか想定してないようなコンビニとコインランドリーと貸しオフィスで埋められて全くくつろげない。宍道湖の畔でロケーションが良いだけに観光客にホテルで過ごそうと言う気にもっとさせてほしい。別館に泊まればロビーはくつろぐ場所はあるが、もっと星を増やせる素材が有りそうなホテルなのにビジネスホテルに留まる印象だったのが残念だった。本館の部屋は内装が綺麗で掃除も行き届いていて良かった。外人枠で予約されたのか、部屋は湯船なしのシャワーのみだった。大浴場が朝も入れたのでこれは全く問題ない。良い割り切りだ。

2026-09-12 • via Nuitee
郁子 • solo_traveller • jp
9
2026-09-12 • via Nuitee
M
MITSUKI • couple • jp
7
2026-09-12 • via Nuitee
G
GAETAN • solo_traveller • fr
7
Un séjour agréable qui manquait juste d’une bonne connexion wifi
Pros:

Le personnel de l’hôtel est présent à tout heure.
L’hôtel dispose d’une petite supérette qui est très utile vu qu’on est un peu excentré.

Cons:

La connexion wifi n’était pas stable, me forçant à utiliser mes données cellulaires.

2026-09-11 • via Nuitee
K
KAYO • extended_group • jp
7
Pros:

宍道湖が眺められた

Cons:

畳が汚れていた

2026-09-10 • via Nuitee
T
TENSEI • couple • jp
8
2026-09-10 • via Nuitee
T
Takako • couple • jp
9
2026-09-09 • via Nuitee
N
Namkoong • solo_traveller • kr
10
Pros:

위치 좋고 특히 조식이 맛도 분위기도 좋았습니다.
자전거 타고 신지호 한바퀴 도는것도 추천합니다

Cons:

없어요

2026-09-09 • via Nuitee
A
Andrej • solo_traveller • lt
9
Cons:

Not tattoo friendly with public bath.

2026-09-09 • via Nuitee
N
noriko • couple • jp
1
2026-09-08 • via Nuitee
S
Shingo • extended_group • jp
8
松江観光と温泉と宍道湖の眺望。
Pros:

朝食

Cons:

洗面台にコンセントが欲しい。

2026-09-08 • via Nuitee
Y
YUKARI • couple • jp
10
Pros:

朝ごはん

Cons:

ベットが低すぎた。　もう少し広い広かったらよかった。

2026-09-08 • via Nuitee
F
Fumiaki • couple • jp
10
最高😆
Pros:

レイクビューのロケーションも素敵でしたし、なんといっても朝食の品揃えと味は過去一でした〜😻

Cons:

特になし

2026-09-07 • via Nuitee
W
Wen-Hui • family_with_children • tw
10
房卡在溫泉浴場不見且一直到退房都沒人拾獲還回櫃檯,擔心安全問題詢問是否能改房卡 code 結果說不行,害怕了一整夜還因此被罰了5000日圓,有點影響此次住宿心情
Pros:

早餐有出雲割子そば很驚喜,大廳可選漂亮浴衣

Cons:

通往浴場連通道正在整修因此必須走經過戶外停車場

2026-09-07 • via Nuitee
藤川 • solo_traveller • jp
8
Pros:

露天風呂もあり、同じ敷地内にコンビニエンスストアもあり、良かったです。

Cons:

隣の部屋の物音が少し気になりました。

2026-09-06 • via Nuitee
Y
YUJI • couple • jp
8
Pros:

朝食がとても美味しく、ゆっくり食べられました。

Cons:

特にはありません。

2026-09-06 • via Nuitee
ママ鉄 • solo_traveller • jp
8
Pros:

便利な立地
眺望もよい

2026-09-05 • via Nuitee
N
nagata • solo_traveller • jp
10
2026-09-05 • via Nuitee
T
Takanobu • solo_traveller • jp
8
2026-09-05 • via Nuitee