Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
The property will be undergoing renovations from 2026-08-17 until 2027-03-15. During this period, guests may experience some noise or light disturbances, and some hotel facilities and services may not be available.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Location

Guest Reviews

8.1
Based on 2342 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
小坂 • couple • jp
9
今までのホテルの中でとても充実感のもらえたホテルの一つとなりました。
Pros:

夕食のハーフコース料理・朝食のビュフェいずれもおいしかった。
特に手作りドレッシングは、今まで訪問したホテルの中で、１～２を争うオリジナリテイテイストで良かったです。
駐車場の誘導も常時されていたので、翌日の出発がスムーズにできた

Cons:

冷蔵庫にフリーザが無かった・温度調整が出来ない
ので、保冷剤の冷凍をフロントに依頼したが、一部冷凍されていなかった
新館外装改装中で宿泊した本館と浴場のある新館の移動がちょっと制約されたが、これは受忍限度と思う。

2026-08-29 • via Nuitee
K
Kikumi • extended_group • jp
10
楽しい思い出がたくさんできました🙇
Pros:

9階での食事が最高でした😊

2026-08-29 • via Nuitee
M
Masui • extended_group • jp
8
2026-08-29 • via Nuitee
K
KUMIKO • solo_traveller • jp
8
2026-08-28 • via Nuitee
T
Tallaneitor1 • solo_traveller • it
10
Pros:

Vista bellissima

2026-08-27 • via Nuitee
T
TUNG LIN • solo_traveller • tw
8
Pros:

早餐景色超好，菜色豐富味道都不錯
超級讚的腳踏車租借，原本以為是淑女車，沒想到是捷安特的高級變速車，我騎的很開心

Cons:

房間冷氣很吵，隔音沒到很好，可以多少聽到隔壁房的聲音

2026-08-26 • via Nuitee
T
Toshio • solo_traveller • jp
9
ふつう
Cons:

🚉から少し遠い

2026-08-26 • via Nuitee
K
Kikumi • extended_group • jp
10
食事、ロケーション、サービスのすべてのおかげで松江を堪能できました！
Pros:

まずは9階での食事だったので、展望がよくて、快適に食事ができました。
期待していた、シジミの味噌汁があったのもうれしかった
食事の補充がスムーズで、おいしい食事を十分に頂きました。

Cons:

特にございません。

2026-08-25 • via Nuitee
J
Jun • solo_traveller • jp
9
松江市街地観光の拠点
Pros:

長旅で疲れた身体の汗を流してリフレッシュ出来る大浴場があるのが最大の評価点。他に、朝食会場が松江の街を眺望出来る素晴らしい位置にあるのも良い。駅から少し離れているからチェックアウト後も夕方まで大量の荷物を預かって頂けたのが大変助かった。

Cons:

松江しんじ湖温泉駅から5～10分程度歩くから、送迎車があったら良かったかも知れない。

2026-08-23 • via Nuitee
G
gilles • family_with_children • fr
8
Simple mais très chaleureux.
Pros:

L'amabilité du personnel! Belle vue sur le lac. Bon emplacement pas loin de la gare et proche des points d'intérêt et du vieux centre. Petit déjeuner bon avec une organisation particulière car il faut choisir un créneau précis et il nous est arrivé d'attendre un certain temps pour pouvoir le prendre un des deux jours.

2026-08-23 • via Nuitee
Y
YOSHIRO • couple • jp
6
！？
Pros:

スタッフが親切丁寧な応対をして頂いた。　アメニティグッズが豊富。

Cons:

部屋が少し小さい。　大浴場が、本館から別館まで移動しなければいけないこと。

2026-08-22 • via Nuitee
S
SunGlasses • solo_traveller • tw
9
cozy hotel next to lake.
Pros:

great breakfast area and options, convenient location, fast internet

2026-08-21 • via Nuitee
K
KITAMURA • couple • jp
10
2026-08-21 • via Nuitee
C
Chie • solo_traveller • jp
7
2026-08-20 • via Nuitee
Y
YASUNORI • couple • jp
8
ナイス❗️
Pros:

スタッフの方々の対応と朝食

Cons:

入浴用のタオルを常備して欲しい。
アメニティのタオルは小さくて身体が洗いにくい。

2026-08-20 • via Nuitee
金田 • solo_traveller • jp
8
2026-08-20 • via Nuitee
一真 • couple • jp
9
2026-08-20 • via Nuitee
T
TEDDII ANN • solo_traveller • kr
10
Amazing range of ammenities!
Pros:

The free facilities were wonderful and genuinely exceeded my expectations! They have free bike hire and it was genuinely so useful for riding around the city. You can go on a ride along the Shinji Lake or use it to ride to Matsue station. Going for evening rides around the area was such a great way to see the city at my own pace.

It was close to the lake and had an onsen, restaurant, free items, and pretty much anything you need available for free hire. The rooms were simple but were big enough for me and the bathroom was incredibly clean.

The lake view was very pretty and I will miss riding the bike every day haha

Cons:

I loved this hotel and I hope I can come back to the area soon so I can stay there again! Matsue was a great place to visit not just the city but also Izumo, Yonago, and Sakaiminato, too!

If I had to say anything, probably be away that there aren't a lot of food options in the area. The conbini inside the hotel is good and there are more conbinis and restaurants a short bike ride away.

2026-08-20 • via Nuitee
Y
yuka • solo_traveller • jp
6
ありがとうございました
Pros:

宍道湖がキレイだった
時間があれば周りを散歩したかった
朝食が美味しかった

Cons:

冷蔵庫が冷えない

2026-08-20 • via Nuitee
K
KAIMAO • solo_traveller • tw
9
舒適乾淨, 方便前往松江城和搭乘一畑電車
Pros:

鄰近宍道湖以及宍道湖溫泉站, 很方便步行前往搭乘私鐵一畑電車往返川跡和出雲大社. 也可步行前往遊覽松江城. 有市區公車可以從松江站搭到附近, 再步行幾分鐘即可到旅館. 旅館分為本棟和別館, 房間雖不大, 單人住宿剛剛好, 舒適乾淨. 樓下有便利商店, 從早上六七點營業到晚上十二點. 退房後, 行李可暫時寄放櫃台.

2026-08-19 • via Nuitee