Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Massage services
See all facilities

Review Highlights

Pros:
Good service
Great location
Satisfactory amenities
Delicious breakfast
Cons:
Room sizes smaller than expected
Cleanliness issues in some areas

Categories

Cleanliness
7.4
Some reviews indicated issues with areas being unclean or poorly maintained.
Service
8.9
Compliments about staff friendliness and good reception service were noted.
Location
8.4
The hotel is well-located with good views and close access to local attractions.
Room Quality
7.9
Reports of some rooms being small but otherwise satisfactory.
Amenities
7.9
Rich amenities available, although some areas need improvement.
Value for Money
7.9
Generally perceived as good value considering the amenities provided.
Food and Beverage
8.4
Positive feedback on breakfast and the on-site restaurant experience.
Overall Experience
8
Overall satisfaction reported, with some minor areas of improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 05:54

Property Description

Convenient Location
Located just a 7-minute drive from JR Matsue Station and a short walk from the iconic Matsue Castle, Matsue New Urban Hotel offers easy access to both transportation and cultural attractions.

Relaxing Amenities
Unwind in the public hot-spring bath or enjoy a soothing massage chair experience. The hotel also provides laundry services for added convenience.

Delightful Dining
Start your day with a delectable spread of Japanese and Western buffet dishes at the on-site restaurant, ensuring a satisfying beginning to your adventures in Matsue.

Book your stay at Matsue New Urban Hotel now for a memorable and comfortable experience.

Important information:

Opening hours of public bath: 06:00 - 10:00; 12:00 - 24:00.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: IZO

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs JPY 800 per day.

Location

Guest Reviews

8.1
Based on 1912 reviews
Cleanliness: 7.4
Service: 8.9
Location: 8.4
Room Quality: 7.9
Amenities: 7.9
Value for Money: 7.9
Food and Beverage: 8.4
Overall Experience: 8
J
Julie • couple • ca
9
Vue imprenable sur le lac et séjour exceptionnel
Pros:

Gentillesse et accueil parfait à notre arrivée. Lits très confortables . Vue magnifique sur le lac.

Cons:

Salle de bain trop petite. Restaurant beaucoup trop cher pour la nourriture servie.

2026-04-19 • via Nuitee
A
akihiro • couple • jp
6
2026-04-19 • via Nuitee
W
William • extended_group • us
10
Pros:

The staff was very patient, and accommodating.

Cons:

The fact that I only stayed one night, and didnt use their onsen.

2026-04-16 • via Nuitee
T
Toshioki • family_with_children • jp
6
2026-04-16 • via Nuitee
F
Fujiko • solo_traveller • jp
9
お得
Pros:

朝食
⓵種類が多く、味も良い。島根県らしい食材も良かった。
②場所が、宍道湖が見渡せて良かった。
温泉が良かった。

Cons:

なし

2026-04-16 • via Nuitee
D
Domoto • solo_traveller • jp
1
2026-04-16 • via Nuitee
K
KIYOSHI • couple • jp
1
二度と行かない
Pros:

朝食は良かった

Cons:

スタッフの中国人が良くなかった

2026-04-16 • via Nuitee
S
shiro • couple • jp
8
桜満開
Pros:

窓から朝日がさし清潔感があり良かった
親切な従業員、満足行くアメニティ

Cons:

本館から新館の温泉へ行く通路がすべて屋内だったら寒くないのにと思いましたが構造的に無理ですね

2026-04-15 • via Nuitee
W
WEI • couple • jp
6
2026-04-15 • via Nuitee
関根ママ • solo_traveller • jp
10
最高の宍道湖が堪能できた
Pros:

朝食時のロケーション最高でした。食事も美味しかったです。また、温泉も広々としてゆったりできました。

Cons:

トイレの蓋が洗面台に引っかかってすぐに閉まってしまい、抑えながら入らなければならなかったので大変でした。

2026-04-14 • via Nuitee
T
Tatsuyuki • couple • jp
7
2026-04-13 • via Nuitee
秋山 • couple • jp
5
2026-04-13 • via Nuitee
かめやま • solo_traveller • jp
5
風呂はよかった!
Cons:

本館と別館との移動方法

2026-04-11 • via Nuitee
R
Rhonda • couple • jp
10
I recommend it. Nice stay!
Pros:

Good location. Friendly staff. Beautiful view!

Cons:

Getting the elevator down to check out was difficult because of the breakfast crowd on 9th floor using it.

2026-04-10 • via Nuitee
J
JANETH • solo_traveller • co
10
Pros:

La vista, el desayuno. La ubicación.

Cons:

Todo me gustó

2026-04-09 • via Nuitee
H
HONG MING • extended_group • tw
8
2026-04-09 • via Nuitee
• solo_traveller • jp
10
2026-04-09 • via Nuitee
H
HIROKO • solo_traveller • jp
9
Pros:

宍道湖が目の前に見えて、ロケーションが良かった。

2026-04-08 • via Nuitee
J
Justine • couple • au
10
Beautiful location
Pros:

The view over the lake is exceptional, breakfast is great and the staff are really kind and welcoming

Cons:

Like many places the rooms are small and the two separate buildings are a little inconvenient - breakfast is in the main building (as was our room) but to use the onsen you have to go outside and into the annex building

2026-04-08 • via Nuitee
P
PoSen • couple • tw
10
Pros:

設備很新很乾淨 浴室大小剛剛好很舒服

Cons:

房間稍微小了點

2026-04-08 • via Nuitee