Best Western Frodsham Forest Hills Hotel

Hotels
•
Best Western
8 (2418 reviews)
Overton Hill , Frodsham , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
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Review Highlights

Pros:
Friendly staff
Excellent location
Great food
Cons:
Lack of cleanliness
Dated room quality
Heating issues

Categories

Cleanliness
6.21
The cleanliness of the room was lacking, with dust accumulation noted.
Service
8.68
Friendly staff and helpful service, with excellent hospitality noted.
Location
8.72
Excellent location overlooking Cheshire with good access to road links.
Room Quality
6.67
Rooms dated and mattress worn out, with several maintenance issues reported.
Amenities
8.2
Good leisure facilities, nice swimming pool, and well-appointed gym.
Value for Money
8.16
Good value for money, particularly praised by guests.
Food and Beverage
9.21
Dinner and breakfast were excellent, with high satisfaction reported.
Overall Experience
8.18
General positive experience with some significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:23

Property Description

Luxurious Countryside Retreat

Scenic Dining Experience: Indulge in locally sourced delicacies at the Hilltops restaurant while enjoying breathtaking views of the Cheshire plains.

Leisure and Relaxation: Unwind in the leisure club's 20-meter pool, 2-floor gym, steam and sauna rooms, and a rejuvenating spa pool.

Family-Friendly Atmosphere: Embrace a welcoming environment where families are encouraged to create lasting memories.

Experience the epitome of comfort and relaxation at the Best Western Frodsham Forest Hills Hotel. Book your stay now to create unforgettable moments.

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.

Please note that dogs are not allowed in the Executive Suites.

Pets accepted. Dogs charged at £15 per dog per night. Dogs are allowed in all rooms except the Executive rooms.

There is an additional charge of £5.00 per adult per day & £3.00 per child per day during your stay to use leisure club with a 20-yard pool, a 2-floor gym, steam and sauna rooms and a spa pool.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 2418 reviews
Cleanliness: 6.21
Service: 8.68
Location: 8.72
Room Quality: 6.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.18
R
Richard • solo_traveller • cy
7
Sounds like I’m a moaner but I’m trying to be constructive, as someone who has been in the business.
Pros:

The view over Runcorn 🤣. No, the Hotel is in a lovely peaceful setting. The room was a good size and clean. Some of the staff were very pleasant but a couple, I wouldn’t pay in washers.

Cons:

I think the breakfast is well overpriced at £15.95. No complaints about what was on offer, particularly, but for breakfast ?? Also the chairs in the dining room are a total mish mash of fabrics and styles at each table. Maybe I’m old fashioned but to me it looks totally cheap and uncaring. Also some of the chairs with fabric are badly stained, sorry , no excuses for that.

2026-02-12 • via Nuitee
D
DAVID NIGEL • solo_traveller • gb
9
2026-02-11 • via Nuitee
G
Grace • family_with_children • gb
8
Pros:

Staff on arrival.

Cons:

Waited nearly ab hour for a meal. Restaurant wasn't busy.

2026-02-11 • via Nuitee
B
Belinda • couple • gb
9
Great hotel with leisure facilities and local walks.
Pros:

Quiet, comfortable room. The hotel is set in a lovely area just outside the town centre of Frodsham. Lovely walks from the doorstep. Especially loved the gym which was spacious and good range of equipment, pool, sauna and jacuzzi. Breakfast had enough options for dietary requirements. Staff helpful and friendly.

2026-02-10 • via Nuitee
A
Andrews • couple • gb
7
2026-02-09 • via Nuitee
J
jacqueline • family_with_children • gb
6
Pros:

Location and swimming pool

Cons:

Rooms very dated and bed was very uncomfortable and awful pillows very small bath

2026-02-09 • via Nuitee
R
Robert • solo_traveller • gb
8
Perfect for what I needed. Breakfast was 👌🏼
Pros:

The location and view out of the room window.

Cons:

It is looking very tired and needing updating.

2026-02-08 • via Nuitee
M
Marie • family_with_children • gb
4
2026-01-30 • via Nuitee
P
Paul • solo_traveller • gb
10
A very comfortable stay
Pros:

A great option and loved the gym and pool facilities.

2026-01-29 • via Nuitee
A
Alex • couple • gb
3
Awful
Pros:

Location was good

Cons:

Hotel guests have to pay for gym and swimming pool use! Mattress is over warn and very uncomfortable. Pillows were very lumpy and impossible to get comfortable with so I spent a lot of the night awake. Ceiling lights were hanging down and broken. People in the car park revving engine in the hours of the night just made the stay awful. RIP on the room seat and carpet had loads of stains.

2026-01-29 • via Nuitee
S
Samuel • couple • gb
10
2026-01-28 • via Nuitee
K
Karl • family_with_children • ch
8
excellent
Pros:

Food and service in the restaurant (at both evening meal and breakfast) was excellent.

2026-01-26 • via Nuitee
T
Tina • family_with_children • gb
10
2026-01-24 • via Nuitee
A
Alexandra • family_with_children • gb
10
2026-01-23 • via Nuitee
M
Martyn • couple • gb
8
2026-01-22 • via Nuitee
P
Peter • couple • gb
8
Great for a couple of days when visting friends.
Pros:

Excellent breakfast. Too much for me. The refurbishment of the common areas is good and welcome. Nice to see the goldfish being able to swim in running water. Big TV screens.

Cons:

The bathrooms are still a hangover from the seventies - pink suites! Understand the costs involved to replace them all. Let's have a couple of proper biscuits rather than the little biscoff thngies! Why was the gate to the memorial path locked?

2026-01-21 • via Nuitee
L
Lorraine • solo_traveller • gb
7
2026-01-21 • via Nuitee
G
Geoffrey • solo_traveller • gb
9
2026-01-21 • via Nuitee
T
Tony • family_with_children • gb
5
Good leisure facilities, good location. Great food. Very dated room, needs renovating.
Pros:

Dinner and breakfast was excellent. The staff were friendly. The leisure facilities we good.

Cons:

The room was very dated. Holes in carpet, lots of light fixtures not working. Peach bathroom very dated, with broken fittings. Very disappointed.

2026-01-20 • via Nuitee
M
Michael • solo_traveller • gb
8
Great value for money , friendly helpful team and excellent meals and good breakfast choice
Pros:

Staff very helpful from Reception, Fitness suite to Restaurant staff . Food excellent and nothing was too much trouble with positive friendly staff all round .

Cons:

Shower was a mixer with bath tap, unfortunately when you pulled the the central button up to make the water run from the taps then transfer to the shower head , the button would drop back down so the water ran out of the tap again instead of the shower head unless you held it in position , which then means you are bent over double !
This is a simple repair and not good enough that you can’t shower , get this sorted if you want repeat customers . Room 94 for your reference

2026-01-20 • via Nuitee