Best Western Frodsham Forest Hills Hotel

Hotels
•
Best Western
8 (2471 reviews)
Overton Hill , Frodsham , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Great food
Cons:
Lack of cleanliness
Dated room quality
Heating issues

Categories

Cleanliness
6.21
The cleanliness of the room was lacking, with dust accumulation noted.
Service
8.68
Friendly staff and helpful service, with excellent hospitality noted.
Location
8.72
Excellent location overlooking Cheshire with good access to road links.
Room Quality
6.67
Rooms dated and mattress worn out, with several maintenance issues reported.
Amenities
8.2
Good leisure facilities, nice swimming pool, and well-appointed gym.
Value for Money
8.16
Good value for money, particularly praised by guests.
Food and Beverage
9.21
Dinner and breakfast were excellent, with high satisfaction reported.
Overall Experience
8.18
General positive experience with some significant issues in cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:23

Property Description

Luxurious Countryside Retreat

Scenic Dining Experience: Indulge in locally sourced delicacies at the Hilltops restaurant while enjoying breathtaking views of the Cheshire plains.

Leisure and Relaxation: Unwind in the leisure club's 20-meter pool, 2-floor gym, steam and sauna rooms, and a rejuvenating spa pool.

Family-Friendly Atmosphere: Embrace a welcoming environment where families are encouraged to create lasting memories.

Experience the epitome of comfort and relaxation at the Best Western Frodsham Forest Hills Hotel. Book your stay now to create unforgettable moments.

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.

Please note that dogs are not allowed in the Executive Suites.

Pets accepted. Dogs charged at £15 per dog per night. Dogs are allowed in all rooms except the Executive rooms.

There is an additional charge of £5.00 per adult per day & £3.00 per child per day during your stay to use leisure club with a 20-yard pool, a 2-floor gym, steam and sauna rooms and a spa pool.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8
Based on 2471 reviews
Cleanliness: 6.21
Service: 8.68
Location: 8.72
Room Quality: 6.67
Amenities: 8.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 8.18
Y
Y1314JNmarcd • Family
10
Grill on the Hill for lunch..
Pros:

Went for a light lunch at the newly refurbished Forest Hills Hotel.
Menu was simple but enough choices. Food was lovely and very fresh and good value.
Restaurant and hotel have been recently refurbished and it looks lovely. Having been in before it's a great improvement
Weather was dismal but it's still a great view from the Restaurant
Highly recommend a visit to the Grill On the Hill
Will definitely go again

2026-04-09 • via Tripadvisor
M
mikejones1983 • Solo travel
10
Little touches make all the difference!
Pros:

Little touches make all the difference!

I made a mistake in my booking, and was panicking. No worries, Stephanie to the rescue - nothing was too much for her! On arrival, check in was smooth, I mentioned that I was leaving early - once again, another touch - a sandwich and some refreshments were ready for my departure at 4.45am, duly provided by Morgan, the Night Porter.

I even got a Shamrock on my Guinness!

Thanks very much for the great service throughout, will definitely return and recommend to others.

2026-04-09 • via Tripadvisor
R
Rainby • couple • gb
8
2026-04-04 • via Nuitee
K
Kelly • couple • gb
8
2026-04-04 • via Nuitee
H
hamilton • couple • us
9
2026-04-02 • via Nuitee
S
Sid • extended_group • gb
8
Good value stay, facilities and location above price point however rooms felt a little tired
Pros:

Friendly staff and lovely restaurant

Cons:

Hot water for the bath and shower could have been warmer, room smelt slightly of smoke

2026-04-02 • via Nuitee
P
Peter • couple • gb
9
Great value in quiet are and very pleasant staff
Pros:

Nice location with large size double room and tv. Smart tv with ability to stream from your devices would have been a nice touch but hence not in my room

Cons:

Bathroom was a bit dated with pink bath, sink and toilet. Cheapened the room a little
Hotel is looking a little dated in places but I can see they are slowly making improvements. They can’t do it all overnight

2026-04-01 • via Nuitee
C
Ceri • family_with_children • gb
8
Really good
Pros:

Helpful staff and location

Cons:

Needs a few updates in the rooms

2026-03-31 • via Nuitee
L
lottyr2021 • Family
10
Love this place
Pros:

Just come back from a night away at the best western and what a treat it was.
Myself, my daughter and 2 step daughters booked 2 rooms
These were very kindly accommodated to be next to each other. The beds were very comfy and the rooms were lovely and clean. The view was nice too.
The whole hotel is modern and gorgeously decorated. The staff are friendly and the food is lush!
We got a bottle of process to the room and breakfast
Honestly the whole stay was perfect and the spa is great
Thank you for the best time

2026-03-30 • via Tripadvisor
T
trevor • couple • gb
6
Not to good because there was no hot water
2026-03-30 • via Nuitee
K
Kirsty • family_with_children • gb
10
2026-03-28 • via Nuitee
T
Taylor • couple • gb
4
2026-03-28 • via Nuitee
J
Jane • couple • gb
8
Suited as a location near to relatives
Pros:

We were in an old unreversed room pretty Grim liked the fact near relatives

Cons:

No hot water in morning see above for old room dislike

2026-03-24 • via Nuitee
J
Jane • couple • gb
8
Very welcoming team & great location.
Pros:

Good location, close to Frodsham centre & good taxi service.
All of the staff we encountered were lovely, friendly & helpful.
The staff member on reception was very welcoming, friendly and helpful in ordering us a taxi.

Cons:

The shower in our room was dreadful in the evening, water pressure was terrible, it was like warm & the shower didn’t fit into the holder on the wall properly so it had to be held to shower. It also fell out twice & nearly hit me on the head.
The pressure & temperature in the morning were much better so that was fine, obviously had the same issue with the wall mount. (Room 217)

2026-03-22 • via Nuitee
G
Grace • solo_traveller • gb
8
Pros:

Lovely helpful staff.

Cons:

Noisey people at night behind hotel on footpath to monument

2026-03-22 • via Nuitee
D
David • couple • gb
8
Really pleasant stay, ideal location for exploring Frodsham and surrounding areas
Pros:

Location, magnificent views.
Clean and tidy
Staff excellent
Food absolutely marvellous and price competitive.
Only £5 for access to leisure facilities and towel

Cons:

Nothing

2026-03-22 • via Nuitee
L
Letitia • family_with_children • gb
10
Had an amazing time with my children here, room was perfect and beds were super comfy!
Pros:

Food was amazing! Staff were lovely, and the pool was great!

Cons:

Could not fault anything at all

2026-03-21 • via Nuitee
J
John • family_with_children • de
7
2026-03-19 • via Nuitee
S
Sarah • solo_traveller • gb
3
Staff were nice but the room was grubby
Cons:

Cleanliness of the room and cold shower

2026-03-18 • via Nuitee
A
Abi • solo_traveller • gb
9
2026-03-18 • via Nuitee