Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Beautiful room quality
Cons:
Service issues at reception
Breakfast restrictions

Categories

Cleanliness
8.41
Comments on cleanliness were mostly positive, but one review noted frustrations with service quality.
Service
9.38
Service included pleasant experiences, but there were specific complaints regarding reception service.
Location
9.92
The location received praise for its proximity to attractions and beautiful scenery.
Room Quality
9.37
Guests highlighted the comfort and modernity of the rooms.
Amenities
9.4
Spa area and pool received positive mentions, enhancing the overall experience.
Value for Money
8.36
Complaints about breakfast restrictions contributed to a lower perception of value.
Food and Beverage
8.91
Breakfast and dining options were generally well-received, but restrictions affected the experience.
Overall Experience
9.88
General sentiments were highly positive despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:36

Property Description

Luxurious Accommodations and Spa Facilities

Grandhotel Pupp, steeped in history since 1701, offers opulent rooms with stunning frescoes and chandeliers. The exclusive spa boasts a variety of treatments and features a serene pool, saunas, and a salt cave for ultimate relaxation.

Culinary Delights and Entertainment

Indulge in Czech delicacies and international fare at the hotel's restaurants, including evening entertainment at Becher's Bar and Little Dvorana. Enjoy traditional desserts at Café Pupp and savor them on the charming summer terrace.

Historic Significance and Celebrity Guests

Immerse yourself in the rich history of Grandhotel Pupp, once frequented by renowned figures like Goethe and Bach. Experience a touch of glamour and elegance at this iconic establishment.

Experience the grandeur and legacy of Grandhotel Pupp - book your stay now for an unforgettable retreat.

Important information:

Please note that the dress code of the hotel is smart casual.

Please note that the entry to the wellness centre for children up to 14 years accompanied by parents is possible between 08:00 and 18:00 daily.

Please note that the entrance to the pool is only possible with the swimsuit according to the European standard.

The room rate applies for max. 2 persons in 1 room. The services for a child or a person on an extra bed should be purchased individually.

The gala dinner for 31.12. is included in the price for 2 people.


Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PRG

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 60 per person per night when using an existing bed.
    People 4 years old and over stay for € 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

Location

Guest Reviews

9.2
Based on 10046 reviews
Cleanliness: 8.41
Service: 9.38
Location: 9.92
Room Quality: 9.37
Amenities: 9.4
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 9.88
A
Alisher • family_with_children • cz
6
Cons:

Good day,
My parents and I stayed at your hotel on May 8–9. First of all, I’d like to say that we really liked the rooms, the hotel’s interior, and the wellness area. Overall, we had a very pleasant stay.
Unfortunately, an unpleasant situation occurred during check-out regarding the parking payment. I had paid for parking at the reception desk, while at the same time my father tried to pay directly at the parking lot. It was simply a misunderstanding. However, the staff member in charge of the parking reacted in a very inappropriate way and complained that we had caused him trouble.
We eventually resolved the issue together at the reception, and I personally apologized to him for the misunderstanding. His response after that, however, genuinely surprised and disappointed us. He was rude, used vulgar language, and spoke in a manner that I believe is completely unacceptable for a five-star hotel.
Sadly, this incident spoiled our otherwise excellent impression of the stay. It was especially uncomfortable having to listen to that kind of behavior in front of my parents. I also have to mention that some of the reception staff didn’t seem particularly helpful or welcoming either.
I really hope someone looks into this matter, as this level of communication with guests should not be normal in a hotel of your standard.
Thank you for taking the time to read my message.

2026-05-09 • via Nuitee
C
Cezary • couple • pl
3
Pros:

The location was amazing. The historic main building was terrific. The cleaning ladies were exceptionally nice and helpful.

Cons:

While the rooms were quite tired (the lamps were damaged and the walls were scratched; on the last day we were concerned about a short circuit in the ventilation system) but spot clean, the corridors were simply dirty. Moreover, there is a huge difference in overall quality between the main building and the separate building that we lived in.
The main problem was loudness we experienced the last day and night that disturbed us and made it impossible to relax and sleep. Even though we called the staff three times, they were unable to make the people living above us to behave properly.
Being able to say that you lived in a hotel where they filmed Casino Royale is not worth the price (the casino is a joke btw). Thus, I would recommend you to chose another hotel.

2026-05-09 • via Nuitee
R
Romana • couple • cz
10
2026-05-08 • via Nuitee
A
Anton • family_with_children • lv
10
Pros:

Практически всё.

Cons:

Сауна в возможностью ню. Невозможность сводить ребенка туда погреться.

2026-05-08 • via Nuitee
J
Jerome • family_with_children • ch
10
Pros:

Magnifique chambre et déjeuner exceptionnel.

2026-05-08 • via Nuitee
C
Chaim • couple • gb
8
Pros:

Very grand,
Very modern,
Good upkeep of facilities.
Good staffing

Cons:

No air conditioning in room (only heating)
Hot tub and mini pools weren’t hot enough (like warm)

2026-05-08 • via Nuitee
W
William • couple • nl
10
2026-05-07 • via Nuitee
P
Peter • couple • de
10
2026-05-07 • via Nuitee
A
ALON • family_with_children • il
10
2026-05-07 • via Nuitee
P
Petr • solo_traveller • cz
8
2026-05-07 • via Nuitee
T
Thomas • couple • de
10
Hervorragend , aber für Behinderte siehe oben!
Cons:

Im Spa Bereich ist die Situation für gehbehinderte Menschen schwierig bis schwer. Meine Frau litt unter den Treppen beim Zugang zum Bad usw.. Der Lift war verschlossen und im Bad(!) war der Lift sogar mit einem Sessel verstellt.

2026-05-07 • via Nuitee
D
Damaus • couple • de
8
Pros:

Sehr schönes Hotel

Cons:

Frühstücksbuffet war letztes Jahr mehr Auswahl zur Verfügung

2026-05-07 • via Nuitee
E
ennos21 • solo_traveller • de
10
2026-05-07 • via Nuitee
F
Furtula • couple • ca
10
Pros:

Swimming pool, breakfast

Cons:

Not much entertainment at night

2026-05-07 • via Nuitee
S
Sebastian • solo_traveller • de
9
Pros:

Schon das 2. Mal im Pupp. Und wieder hat es uns sehr gut gefallen. Beim 1. Besuch hatte ich eine Bewertung von 10/10 gegeben. Diesmal leider "nur" 9/10. Dies liegt daran, dass bei sehr warmen Temperaturen die Klimaanlage ausgefallen ist und wir insbesondere in der ersten Nacht sehr unter der Wärme gelitten und relativ schlecht deshalb geschlafen haben. Uns war beim Check-In auch nicht gesagt worden, dass die Klimaanlage defekt ist, obwohl dies schon zu diesem Zeitpunkt beim Personal bekannt war.
Ansonsten war aber wieder alles ganz wunderbar: Das Zimmer hat uns sehr gefallen, insbesondere das seit unserem letzten Besuch die Zimmer modernisiert worden waren. Das Frühstück in der Mala Dvorana ist einfach nur ein Erlebnis. Auch haben wir im Meat&Bone in der Quisiana Dependance diniert und fanden es dort auch ganz herrlich. Das Essen war sehr sehr lecker und der Service ausgezeichnet. Insbesondere mit Filip konnten wir währenddessen auch sehr interessante kurze Gespräche führen.
Das Personal ist sehr freundlich und professionell. Bei Anfragen wird schnell geholfen und viele sprechen sehr gut Deutsch und Englisch.
Als Hundebesitzer möchten wir zudem die unglaubliche Hundefreundlichkeit des Hotels betonen.
Wir werden wahrscheinlich irgendwann nochmal kommen und dann werden wir hoffentlich wieder 10/10 vergeben können.

Cons:

Nur das Problem mit der Klimaanlage.

2026-05-06 • via Nuitee
W
Wolfgang Walter • solo_traveller • de
9
2026-05-06 • via Nuitee
A
ANNELOUISE • solo_traveller • au
10
A touch of class.
Pros:

This was the most fantastic hotel we have every stayed at. It was a fairytale experience and somewhere we will return one day.

2026-05-06 • via Nuitee
O
Oğuz Derya • couple • tr
8
Pros:

Staying at Grandhotel Pupp, a historic hotel founded in the 1700s, was a truly special experience during our visit to Karlovy Vary. The atmosphere of the hotel beautifully reflects its long history and elegance.
Our room was very spacious and comfortable, and having a smart TV was a nice modern touch. The bathroom, however, felt older in design compared to the room itself.
The spa complex offered many different areas, including a salt room, which we enjoyed. However, communication was sometimes difficult because some of the spa staff members did not speak English.
Breakfast had a very wide variety of options, but for such a luxurious hotel, we expected more refined and higher-quality products. There was plenty of choice, yet the flavors felt rather standard. Also, due to the crowd, the service quality at breakfast was lower than expected, and it was difficult to enjoy a calm and peaceful breakfast experience.
On the other hand, the famous Pupp cake served at the hotel café was absolutely delicious. We also had an amazing Wagyu burger at the newly opened Meat & Bone restaurant — both the food and the atmosphere were excellent.
Overall, it was a memorable stay in one of the most iconic hotels in the Czech Republic.

2026-05-06 • via Nuitee
E
Emil • couple • bg
10
Excellent hotel
Pros:

I liked the location of the hotel.

Cons:

I didn’t like the spa center.

2026-05-06 • via Nuitee
N
Nikol • couple • cz
9
2026-05-06 • via Nuitee