The Royal Sonesta Chicago River North

Overpriced and poor value for money. Only one bar in the hotel which was closed on 2 of the 3 days we stayed.

Zero amenities in room. No tea/coffee/robes/slippers. Had to ask for a kettle but they didnt have any mugs or cups to drink from. Room was regularly not serviced by housekeeping. Noisy water pipes during the night. Hot drinks in lobby were removed at 10am.

Corners of bed were hazard

nothing

We booked a room for this hotel 11 months before arriving to secure the best price. The ownership changed 2 weeks before travelling [from the Royal Sonesta]. I messaged the hotel through Booking.Com and was reassured that the booking was definitely valid. On travelling from Scotland the check in desk said that the message was not from them and there was no room booked for us. Chicago Marathon prices meant we had to spend more than double to get a reasonable room elsewhere and not out of the city. No apology. No refund. 'Not our fault' we were told! No response to my formal complaint through Booking.Com. I waited to see if they had responded before giving feedback. I will not rest until I get a full refund for the new room that I had to book on the spot during probably the most expensive week to stay in Chicago.

it felt dated

When I arrived to check in, my reservation did not exist on their system. They din't have rooms available so couldn't book me in. I got fobbed off by some comment saying they had been take over and their software systems didn't communicate. Not what you want after a transatlantic flight. And I was not the only one this was happening to - there were about 5 people who seemed to have the same issue.

I paid $2,190.23 for a three-night stay and was extremely disappointed with the accommodations, customer service, and overall experience.

I booked on September 8 under the Royal Sonesta name, but arrived to find the property operating as Hotel 505, without any advance notification that I recall receiving. The photographs I remember seeing during booking appeared to depict a different Royal Sonesta property, with a riverfront setting and green-and-white room decor. Instead, we received a red, theater-themed room that was nothing like what I expected.

The shower leaked excessive water onto the bathroom floor, the beds were uncomfortably firm, the television constantly buffered, and the guest account did not work. The room also lacked an iron and coffee maker, and the mirrored sliding bathroom door offered inadequate privacy.

Customer service was equally disappointing. At check-in, I requested two room keys but received only one. Staff provided little information about hotel amenities. On our second evening, around 8 PM, our only key card stopped working, preventing us from accessing both the elevators and our room. The front desk replaced it but seemed unconcerned about the inconvenience.

We also experienced a confusing housekeeping interaction that required Google Translate to resolve. At checkout, I requested a printed receipt but was told to obtain it from Booking.com instead.

I spent three months carefully planning this mother-daughter trip around the hotel I believed I had booked. The unexpected accommodations and location disrupted our itinerary, resulted in additional Uber expenses, and contributed to our missing several planned attractions.

For more than $2,190, I expected comfortable accommodations, attentive service, clear communication, and an experience consistent with the advertised property. Unfortunately, this stay fell far below those expectations. I would not choose this hotel again.

my confirmed reservation served nothing.
upon arrival I had no room available

Mi estancia me gustó mucho tanto a mi, como a mis compañeros de trabajo. No tenemos nada para quejarnos.

The hotel restaurants brunch “buffet” was very limited for the price! This was very disappointing.

Not fully happy with the breakfast choice.

I'm frustrated with the resort fees hotels are charging these days. They are expensive and it is never really clear what's included (like gratuities). They mention water bottles in the room, which were there when we checked in, but never replaced during our stay.

The building is in a state of minor, gentle decline. For instance, the pleather headboard had large holes. That said, it was clean and I felt like I got what I paid for.

So much. Booked a breakfast package and the hotel didn’t honor it and they only informed us after we had breakfast and made us pay. Was informed we would be given complementary bottles of water and a credit to the restaurant and it wasn’t honored. No manager met with us to address our complaint. Was given an email address to send our complaint to and we got no response.
The water pressure in the shower was worse than the hole in the wall hotel we stayed at in Ohio. I only have it a 3 stat because it was clean and relatively comfortable. For $500 a night I would expect more than clean and comfortable. Hospitality and customer service was lacking. For the price I definitely wouldn’t recommend this hotel.