The Royal Sonesta Chicago River North

Location, nice clean rooms, pool, and great staff : Gabriella at the front desk and doormen: Spiro and Dean

Tutto favoloso

We arrived early because of flights and were a family gathering with 3 rooms. Gabriella at the front desk was so kind and helpful in getting us into our rooms early for the tired travellers. Kind, friendly and such a friendly nature, she made our experience 5 star! Dean and Spiro were friendly doormen who also made our stay a cut above. The rooms were clean, comfortable and lovely. Some of us used the pool and loved it. The location was great and we have only great things to say about our stay.

Everything the personal and service was great

Staff

I was bitten by bed bugs or any bugs at night and woke up at 3 am, very exhausting experience.they change my room next day but did not offer anything for my discomfort there. Please also check the location map before booking. We got confused with another one with the same name just by riverside so that disappointed us too. Overall wont repeat this.

The location and friendly staff.

Very modern, clean, hip. Nice pool.

Have stayed here before as the Kimpton Palomar back in the day. Was wonderful then. We arrived early so we had to wait for our room in lobby (understandable). Lobby was super dirty. Rug was nasty and ripped. Chairs we sat on were ripped and filthy. Note to hotel: you need to upgrade your lobby! We dreaded getting our room, but to our surprise, room was large, super clean and very nice. If rating on room alone: 5. If rating on lobby: 2 (filthy). Overall: 4. Not sure I will ever stay here again.

Great location for getting around the city, short walk to the river walk area. For a solo traveller the room was nice and big plenty of space, very clean and tidy. On the downside hotel and room starting to look a little worn but doesn’t detract from the atmosphere and vibe of the place. Disappointed that the CBR bar was not open on a couple of nights but hotels loss not mine. Very friendly staff everyone had a smile on their face, always greet you as if you are their best buddy. Shout out to Beyoncé on reception, following travel delay and a stressful problem with my booking company, Beyoncé took ownership of the situation and sorted things out in 5star manner, even called up to my room to check everything was OK. On checking out after 5 days she remembered my name great customer experience. Will definitely stay here again.

This is a very comfortable business-type hotel in the convenient River North district. (When we were there, it seemed there were a lot of conventioneers.) The room was comfortable enough, despite a few drawbacks (see below). The staff was uniformly very friendly and helpful, and that made our visit a real plus.

Spacious clean rooms and friendly staff. That being said, beware of the shared pool with the residents next door. We were not notified that this was a shared pool anywhere on their website and the pool area was taken by a large resident party. Unfortunately it was super inappropriate for children so we had to leave. We also had issues with neighboring rooms smoking marijuana and wafting into our room. We did call it in, but I don’t know if or how they actually put a stop to it because it did get better later. In the morning they had coffee, but didn’t check it regularly so it was out by 8:30 am and didn’t offer decaf. I appreciated all the staff, but I wouldn’t stay here again with a family due to the pool issue.